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Heather Shafer

Loan Officer, NMLS# 1241088

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1-800-220-0600 ext. 3085
1801 Westfall Drive
Columbia, MO 65202

Meet Heather

Heather is a recent addition to Neighbors Bank located in Colorado Springs, CO. She enjoys reading and hiking with her dog Macy.

    Homebuyer Reviews

    See what 26 customers have said about Heather.

  • 1 out of 5 Stars
    Donald B. in Would Recommend

    Sep 28, 2023 | Purchase Loan

  • 1 out of 5 Stars
    Emma V. in Would Recommend

    Sep 21, 2023 | Purchase Loan

  • 4 out of 5 Stars
    Katelyn V. in Would Recommend

    Sep 17, 2023 | Purchase Loan

  • 1 out of 5 Stars
    Dustin L. in Would Recommend

    Sep 1, 2023 | Purchase Loan

  • 3 out of 5 Stars
    Robin H. in Would Recommend

    Jul 17, 2023 | Purchase Loan

    My loan officer was great. However, I would have liked more information about my closing cost fees more than a week before closing so, I could’ve been better prepared. Nevertheless, Her team came together to pull our loan through closing. I would still use their services in the future.

  • 3 out of 5 Stars
    Marie P.

    Jul 12, 2023 | Purchase Loan

    Ms. Yackley should have communicated more with me and my realtor. She is highly qualified, no doubt, but this entire loan process would have been less stressful had she communicated what was happening and why. Surely, the portal was helpful, but she needed to specifically let me know what was going on and why, next steps, and how I could assist in moving the process forward. Yet, I am thrilled to be in my new home. I thank her for this final and happy result.

  • 3 out of 5 Stars
    Rachel C.

    Jul 8, 2023 | Purchase Loan

    Was very kind and helpful from the start, but there were a lot of communication issues here and there that could have been avoided. There was also one incident where she reacted very unprofessionally in a chain of emails.

  • 2 out of 5 Stars
    Donald P.

    Jul 6, 2023 | Purchase Loan

    We could not lock our rate until the appraisal was submitted properly. Seemed that it was up to ourselves and the agents involved to follow up with the appraiser assigned by Neighbors Bank to get the appraisal submitted properly.

  • 1 out of 5 Stars
    Victoria L. in Would Recommend

    Jun 18, 2023 | Purchase Loan

  • 3 out of 5 Stars
    Zack F. in Would Recommend

    Jun 17, 2023 | Purchase Loan

    Experience was good just wish some communication was a little better.

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