Mortgage Relief Resource Center


Neighbors Bank homeowners experiencing financial hardship because of the coronavirus (COVID-19) have mortgage relief options available.

Affected homeowners are eligible for forbearance up to 180 days, with the opportunity to extend the forbearance for an additional 180 days if needed. Some homeowners may want to start with three months of forbearance and then re-evaluate their income situation, knowing they may be able to extend the forbearance period if necessary. Every homeowner’s situation is different.

Call toll free: 833-919-1174 or call our local number at 573-507-9705 for more information on how to apply for mortgage assistance.

What is Payment Forbearance?

There’s a lot in the news right now about potential actions that might impact mortgage payments, including forbearance. Forbearance typically means delaying mortgage payments for a certain period of time. Forbearance does not mean your payments are forgiven.

You are still required to eventually fully repay your forbearance, but you won’t have to repay it all at once — unless you are able to do so.

What about late fees or negative credit reporting?

No late fees or credit delinquencies occur while your mortgage payments are in forbearance. There is also no additional interest accruing during a forbearance.

Can homeowners make partial mortgage payments during forbearance?

Yes, you can make partial payments if you are able. Making partial payments cuts down on how much you owe when the forbearance ends, but you are not required to make any payments during a forbearance period.

What happens when forbearance ends?

Homeowners unable to make up all of their past-due payments when forbearance ends will need to make arrangements to repay them, likely through a repayment plan or a loan modification. There are benefits and drawbacks with each of those options.

How do repayment plans and loan modifications work?

Repayment plans and loan modifications can result in changes to your mortgage payments.

With a repayment plan, homeowners return to making their regular mortgage payment with a portion of their missed payments added in for a set number of months (usually two to six).

Loan modifications are basically new loans with your past-due payments rolled in. Because it’s a new loan, your interest rate might also change based on current market rates at the time of the modification.

What steps should homeowners take once granted forbearance?

You will want to stop or pause automatic mortgage payments if you set them up through your bank or another third-party service. Our Servicing team will stop automatic payments set up directly with us. Additionally, keep your forbearance documentation in a secure place, and monitor your monthly mortgage statement.

Can homeowners cancel forbearance once it begins?

Yes, you can stop a forbearance and resume making regular mortgage payments if your income is restored. This isn’t a requirement, but if you’re able to resume making payments, doing so will cut down on what you’ll owe in the end.

Can homeowners refinance during a forbearance?

We are not able to refinance homeowners in a forbearance.

Can homeowners lose their home during a forbearance?

We will not initiate foreclosure proceedings or move forward with a foreclosure sale during a forbearance period. If any foreclosure action or proceedings were pending, a forbearance puts them on hold. Once the forbearance period ends, foreclosure actions can proceed unless homeowners make arrangements to repay the missed payments.

How do I apply for mortgage assistance?

For more information on payment assistance options and how to apply, call toll free: 833-919-1174 or call our local number at 573-507-9705. Homeowners with government-backed mortgages can also reference this fact sheet to learn more about forbearance and repayment options.

You can also check with your county and state to see if they have additional relief options available.