Shannon Matlack
Loan Officer NMLS# 982020
With over 25 years of experience in banking, Shannon Matlack brings deep expertise and heart to every client interaction. For more than 12 years, she’s specialized as a loan officer, helping over 1,000 veterans achieve homeownership through VA loans. Her passion also extends to guiding first-time homebuyers through the mortgage process with care, clarity, and commitment.
Originally from the Midwest, Shannon launched her banking career in Columbia, Missouri, where she met her husband. In 2024, they relocated to Florida to be closer to The Bahamas—a place close to the family’s heart. Together, they’re raising their 11-year-old daughter, along with a lively crew of five hairless cats and two rescued Potcake dogs from the islands.
When she’s not helping clients achieve their homeownership dreams, Shannon enjoys showing her award-winning Sphynx cats and supporting animal welfare initiatives. Her deep-rooted love for animals began on her childhood ranch, and it continues to inspire her today.
| Office | 800-220-0600 ×3097 |
|---|---|
| Fax | 573-476-1859 |
| Shannon.Matlack@neighborsbank.com | |
| Address | 3621 Discovery Parkway, Suite 115, Columbia, MO 65201 |
Homebuyer Reviews
See what 81 customers have said about Shannon.
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Jennifer H. in West Virginia Would Recommend1 out of 5 Stars
Featured review from Oct 20, 2026 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
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Stacey G. in Georgia Would Recommend4 out of 5 Stars
Oct 7, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Meghan F. in Texas Would Recommend1 out of 5 Stars
Featured review from Sep 24, 2026 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
Shannon was very helpful and communicative through the entire underwriting process. She helped us through a few delays and thoroughly explained what was needed to get us cleared to close on our first home!
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Ashley K. in West Virginia Would Recommend1 out of 5 Stars
Featured review from Sep 21, 2026 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
Both Shannon was very helpful and attentive to every question/need we had throughout the process. Thank you for helping us get our forever home!
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Kiersten D. in Virginia Would Recommend4 out of 5 Stars
Sep 12, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Marissa B. in Iowa Would Recommend1 out of 5 Stars
Featured review from Sep 5, 2026 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
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Christian S. in Virginia Would Recommend4 out of 5 Stars
Sep 2, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Brittany O. in Pennsylvania Would Recommend1 out of 5 Stars
Aug 25, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Jessica S. in Pennsylvania Would Recommend1 out of 5 Stars
Aug 19, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Brendan D. in New Hampshire Would Recommend1 out of 5 Stars
Featured review from Aug 15, 2026 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
She worked with us every step of the way, didn’t miss a beat when we had questions. She was amazing to work with. From the first conversation we had until our last email exchange, I have nothing but great things to say about my experience working with Shannon.