Shannon Matlack
Loan Officer NMLS# 982020
With over 25 years of experience in banking, Shannon Matlack brings deep expertise and heart to every client interaction. For more than 12 years, she’s specialized as a loan officer, helping over 1,000 veterans achieve homeownership through VA loans. Her passion also extends to guiding first-time homebuyers through the mortgage process with care, clarity, and commitment.
Originally from the Midwest, Shannon launched her banking career in Columbia, Missouri, where she met her husband. In 2024, they relocated to Florida to be closer to The Bahamas—a place close to the family’s heart. Together, they’re raising their 11-year-old daughter, along with a lively crew of five hairless cats and two rescued Potcake dogs from the islands.
When she’s not helping clients achieve their homeownership dreams, Shannon enjoys showing her award-winning Sphynx cats and supporting animal welfare initiatives. Her deep-rooted love for animals began on her childhood ranch, and it continues to inspire her today.
| Office | 800-220-0600 ×3097 |
|---|---|
| Fax | 573-476-1859 |
| Shannon.Matlack@neighborsbank.com | |
| Address | 3621 Discovery Parkway, Suite 115, Columbia, MO 65201 |
Homebuyer Reviews
See what 81 customers have said about Shannon.
Page 2 of 9 reviews. Return to page 1 »
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Dillon K. in Michigan Would Recommend1 out of 5 Stars
Featured review from Aug 10, 2026 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
Amazing great job with helping me through buying my first home
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Gordon M. in Vermont Would Recommend1 out of 5 Stars
Featured review from Jul 19, 2026 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
Shannon was on top of her game. Very friendly and helpful. As a first time buyer. Shannon was extremely understanding and explained everything to me.. I'm truly grateful for Shannons positivity.
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Esten C. in Missouri Would Recommend1 out of 5 Stars
Jul 19, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Leeann K. in South Dakota Would Recommend1 out of 5 Stars
Jul 5, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Amber H. in Michigan Would Recommend4 out of 5 Stars
Jun 2, 2026
Loan Officer: Shannon Matlack
NMLS#982020
My lender was very patient and understanding in my homebuying process and answered all of my questions in a timely manner.
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Rene G. in Maryland Would Recommend1 out of 5 Stars
May 23, 2026
Loan Officer: Shannon Matlack
NMLS#982020
Great communication and helpful in explaining where possible.
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Jude A. in Tennessee Would Recommend1 out of 5 Stars
Featured review from May 20, 2026 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
Readily available to answer any and all questions, informative and made the process easy and streamlined.
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Armando C. in Iowa Would Recommend1 out of 5 Stars
Featured review from May 12, 2026 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
She made my experience stress free . Shannon was always quick with answering questions I had and helped me understand the process of buying a house.
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Alan W. in Michigan Would Recommend1 out of 5 Stars
Apr 18, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Nathaniel M. in North Carolina Would Recommend1 out of 5 Stars
Apr 17, 2026
Loan Officer: Shannon Matlack
NMLS#982020