Neighbors Bank Frequently Asked Questions

We're predominantly an online bank and only have one physical branch. This helps us minimize the expenses that come with operating branches. It's one way we’re able to keep our rates competitive.

With Neighbors Bank, you can bank or manage your mortgage loan online using your computer or mobile device. You can also contact us by phone at 1-833-514-4190.

We have Customer Service Representatives available:

• Monday–Friday: 7:00 AM – 7:00 PM CT
• Saturday–Sunday: 8:00 AM – 5:00 PM CT

We offer a range of home loan options designed to meet you where you are, especially if you’re buying your first home or working with a limited budget.

Our mortgage loans include:

• USDA Loans
• FHA Loans
• Conventional Loans (including HomeReady^®, Home Possible^®, HomeOne^®)
• VA Loans

If you’re not sure what fits yet, that’s okay, we’ll walk through it with you.

Yes, Neighbors Bank offers several different types of down payment assistance programs that can help reduce the upfront cost of buying a home.

Eligibility depends on things like where you’re buying, your income, and the type of loan you choose.

We try to make homebuying as simple and convenient as possible.

Here’s a quick look:

• Start with a quick questionnaire – Tell us a little about your goals using our online form.
• Explore your options – A home loan expert will get in touch to discuss your loan eligibility and homebuying budget.
• Create a Neighbors Bank Account – You’ll need to upload documents through our secure, online portal.
• Get pre-approved – If you’re eligible, you’ll receive a digital pre-approval letter. You can use this letter to shop for a home with confidence^*
• Move through underwriting – We’ll guide you through any additional documents needed to help secure funding for the home that you’ve chosen
• Close on your home – Whether you want to close in person or remotely, we’ll work with you to meet your needs

^*For Texas residents, if eligible, this process may begin with a digital pre-qualification letter for home shopping. A pre-approval letter is typically issued after a more detailed review, including underwriting.

You can begin by filling out a quick online questionnaire. From there, a member of our team will reach out to learn more about your goals and walk you through the next steps, including gathering the documents needed to move forward.

We work hard to keep our rates competitive by operating efficiently and focusing on what matters most: helping you afford your home.

You can view our current mortgage rates on our home loans page, and they’re updated daily.

Rates can vary based on market conditions and your personal situation, but we’ll always be clear about what you qualify for and how it affects your monthly payment.

You can start by completing a quick online form and connecting with one of our loan experts. From there, you’ll create a secure account and upload a few documents so we can verify your information.

Once everything is reviewed, we’ll let you know if you’re eligible and provide a pre-approval letter. This helps show sellers you’re a serious buyer, so you can move forward with confidence as you shop for a home.

Note: In Texas, this process may begin with a pre-qualification letter to help you shop for a home. A pre-approval letter is typically issued after a more detailed review of your information, including underwriting.

We typically require a credit score of 620 or higher for all of our products, however, depending on your overall financial picture, there may be flexibility even if your score is lower.

If you’re not quite where you want to be yet, you may be eligible for our free credit coaching to help you understand your options and take the next step when you’re ready.

To help lower costs and offer competitive rates, Neighbors Bank partners with leading servicing partners after closing.

In many cases, your loan will be transferred to a servicing partner after closing. If that happens, we’ll guide you through what to expect and make the transition as smooth as possible.

And even after closing, you’re not on your own—we’re always here if you have questions along the way.

You can download the Neighbors Bank Mortgage app from the Apple App Store or Google Play Store.

Once it’s installed, open the app and sign in with your username and password to access your loan anytime.