Your Security Is Our Priority

Explore all the ways we keep you protected.

At Neighbors Bank, your security is the foundation of everything we do. Explore our comprehensive protection systems built with you in mind.

Everyone at Neighbors Bank takes cyber security seriously because it takes all of us to do it right.

- Alex Crews, Director of Technology

Security Built for You

We Protect What Matters Most

We are committed to ensuring the safety and security of those who use our products and services. Here are the ways we prioritize the protection of your information and hard-earned money.

Endpoint Protection

Detects and prevents viruses and malicious software from getting a foothold in our systems.

Firewalls

Help block unauthorized access to our networks and systems.

Encryption

Makes your information secure both in transit and when stored in our systems.

Authentication

Extra verification steps are required to make sure you really are you.

Confidentiality

We never ask for or share your credentials, and recommend you don't share them either.

Timeout

Automatically logs you out of your session after a period of time to protect your information.

Help Resources

Help When You Need It

If you suspect something is wrong with your account, take the following steps immediately.

1. Alert us ASAP

If you think your Neighbors Bank account has been compromised, call us 24/7 at 1-888-597-7143.

2. Request a Credit Report

Review your credit reports carefully and double check that your personal information is correct. Look through the report for accounts you didn't open or debts you can't explain. If you find information on your credit report that you think is the result of identity theft, ask the credit bureau to remove it.

The federal Fair Credit Reporting Act (FCRA) requires that each of the nationwide consumer reporting companies (Equifax, Transunion, and Experian) provide you with a free copy of your credit report, at your request, once every twelve months. Request your free credit reports online.

3. Put a Fraud Alert on Your Credit Report

Contact one of credit bureaus at the numbers listed below to report an identity theft incident and to place a fraud alert on your credit report. You only talk to one as they are then required contact the other two:

Equifax: 1-800-525-6285
Experian: 1-888-397-3742
TransUnion: 1-800-680-7289

When you place a fraud alert on your credit report, any new credit requests or changes to existing account information will be reviewed very carefully to verify the requestor is really you.

4. Social Security Issues

If you think your identity or Social Security number has been used without your consent, call the Social Security Administration Fraud hotline at 1-800-269-0271.

5. Shut Down Fraudulent Accounts

If you find accounts have been opened in your name without your knowledge, contact the financial institution directly and have it closed. Inform the company that the account was opened fraudulently. Keep detailed notes of your conversation and ask for documentation showing the account has been closed.

6. File a Police Report

Contact your local law enforcement agency to file a report to help you with creditors who may need more information.

7. Contact the Federal Trade Commission

Call 1-877-IDTHEFT (877-438-4338) or TTY 1-866-653-4261 to report ID theft so that law enforcement across the country can use the information to help with its investigations. You can also report ID theft to the FTC online. The FTC has a comprehensive identity theft recovery guide titled "Take Charge: Fighting Back Against Identity Theft."

Best Practices

Tips to Keep You Safe

Often the customer is the first person to discover fraudulent activity, so please be alert and remember these tips.

Keep Vigilant

Check your account activity frequently for anything unusual, and contact us immediately if you see anything suspicious.

Use the Tools

Configure email or text alerts that notify you when events occur such as ordering checks or reissuing debit cards. It's also helpful to use threshold alerts that signal fraudulent spending, so you can put a stop to it quickly.

Get Extra Help

The credit bureaus and others offer services to notify you when changes are made to your credit report, which might be a sign that someone has opened a new account in your name.

Be Weary

If it sounds too good to be true, it probably is. Criminals use phone, text, social media, and email to gain personal information. Verify any calls or emails about your accounts by contacting us directly, and be cautious when dealing with unknown third parties.

Educate Yourself

Browse Consumer Alerts and other resources made available by the Federal Trade Commission, including OnGuard Online, for tips on avoiding internet fraud and protecting your personal information.

Additional Resources

Browse Consumer.ftc.gov and other resources made available by the Federal Trade Commission for more guidance.

Visit FTC Resources