Shannon Matlack
Loan Officer NMLS# 982020
With over 25 years of experience in banking, Shannon Matlack brings deep expertise and heart to every client interaction. For more than 12 years, she’s specialized as a loan officer, helping over 1,000 veterans achieve homeownership through VA loans. Her passion also extends to guiding first-time homebuyers through the mortgage process with care, clarity, and commitment.
Originally from the Midwest, Shannon launched her banking career in Columbia, Missouri, where she met her husband. In 2024, they relocated to Florida to be closer to The Bahamas—a place close to the family’s heart. Together, they’re raising their 11-year-old daughter, along with a lively crew of five hairless cats and two rescued Potcake dogs from the islands.
When she’s not helping clients achieve their homeownership dreams, Shannon enjoys showing her award-winning Sphynx cats and supporting animal welfare initiatives. Her deep-rooted love for animals began on her childhood ranch, and it continues to inspire her today.
| Office | 800-220-0600 ×3097 |
|---|---|
| Fax | 573-476-1859 |
| Shannon.Matlack@neighborsbank.com | |
| Address | 3621 Discovery Parkway, Suite 115, Columbia, MO 65201 |
Homebuyer Reviews
See what 81 customers have said about Shannon.
Page 3 of 9 reviews. Return to page 1 »
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Lawrence J. in Mississippi Would Recommend1 out of 5 Stars
Apr 16, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Matthew C. in Pennsylvania Would Recommend1 out of 5 Stars
Apr 13, 2026
Loan Officer: Shannon Matlack
NMLS#982020
Shannon was great to deal with. Made the whole process much easier and less stressful. Answered all questions in a timely manner.
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Brandon G. in Alabama Would Recommend1 out of 5 Stars
Apr 13, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Autumn F. in Kentucky Would Recommend1 out of 5 Stars
Featured review from Mar 29, 2026 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
Shannon Matlack made our homebuying experience great by being incredibly knowledgeable, patient, and responsive throughout the entire process. As first-time buyers, we had a lot of questions, and she took the time to clearly explain everything so we always felt informed and confident in our decisions. What really stood out was her dedication—she even went above and beyond to answer our concerns on the weekend when we didn’t expect a response until Monday. Her support made the whole experience smooth, less stressful, and truly positive.
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James M. in Oklahoma Would Recommend1 out of 5 Stars
Featured review from Mar 4, 2026 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
Shannon was a pleasure to work with, she helped to navigate a complex series of challenges and made them non-issues. I now have a home with a roller coaster and rooftop pools, things I didn't know I needed before this home.
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Paige L. in Illinois Would Recommend1 out of 5 Stars
Featured review from Feb 7, 2026 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
Extremely knowledgeable and very informative throughout the entire process.
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Steve M. in California Would Recommend4 out of 5 Stars
Feb 1, 2026
Loan Officer: Shannon Matlack
NMLS#982020
She was great always just a phone call away
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David P. in Arkansas Would Recommend4 out of 5 Stars
Jan 29, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Vanessa W. in Texas Would Recommend1 out of 5 Stars
Featured review from Jan 24, 2026 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
See my review. She did everything!
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Doug W. in Arkansas Would Recommend4 out of 5 Stars
Jan 24, 2026
Loan Officer: Shannon Matlack
NMLS#982020
she was fast to reply back made sure i understood everything. walked me thru it all .every step of the way . making sure i knew what was needed from me. and what was expected next. thanks shannon your the best.