Shannon Matlack
Loan Officer NMLS# 982020
With over 25 years of experience in banking, Shannon Matlack brings deep expertise and heart to every client interaction. For more than 12 years, she’s specialized as a loan officer, helping over 1,000 veterans achieve homeownership through VA loans. Her passion also extends to guiding first-time homebuyers through the mortgage process with care, clarity, and commitment.
Originally from the Midwest, Shannon launched her banking career in Columbia, Missouri, where she met her husband. In 2024, they relocated to Florida to be closer to The Bahamas—a place close to the family’s heart. Together, they’re raising their 11-year-old daughter, along with a lively crew of five hairless cats and two rescued Potcake dogs from the islands.
When she’s not helping clients achieve their homeownership dreams, Shannon enjoys showing her award-winning Sphynx cats and supporting animal welfare initiatives. Her deep-rooted love for animals began on her childhood ranch, and it continues to inspire her today.
| Office | 800-220-0600 ×3097 |
|---|---|
| Fax | 573-476-1859 |
| Shannon.Matlack@neighborsbank.com | |
| Address | 3621 Discovery Parkway, Suite 115, Columbia, MO 65201 |
Homebuyer Reviews
See what 81 customers have said about Shannon.
Page 4 of 9 reviews. Return to page 1 »
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Christina C. in Kentucky Would Recommend1 out of 5 Stars
Featured review from Jan 19, 2026 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
Shannon is the such a kind person. She was there for me every step of the way. Her positive attitude is what keeping me going (I hit a couple roadblocks along the way). I hope Neighbors Bank realizes what a GEM they have.
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Taylor N. in Florida Would Recommend1 out of 5 Stars
Jan 6, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Brandon H. in Georgia Would Recommend1 out of 5 Stars
Dec 30, 2025
Loan Officer: Shannon Matlack
NMLS#982020
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Joshua S. in Alabama Would Recommend1 out of 5 Stars
Dec 24, 2025
Loan Officer: Shannon Matlack
NMLS#982020
Yes she did
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Mary k. in Georgia Would Recommend1 out of 5 Stars
Featured review from Dec 15, 2025 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
Exceptional, very educated and informative in the whole process. Made the process stress free! Shannon made it happen without skipping a beat, she is phenomenal!
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Isabella T. in West Virginia Would Recommend1 out of 5 Stars
Dec 13, 2025
Loan Officer: Shannon Matlack
NMLS#982020
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Kesaundra P.2 out of 5 Stars
Dec 3, 2025
Loan Officer: Shannon Matlack
NMLS#982020
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Alyssa C.1 out of 5 Stars
Nov 26, 2025
Loan Officer: Shannon Matlack
NMLS#982020
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Rachel L. in Maryland Would Recommend1 out of 5 Stars
Nov 25, 2025
Loan Officer: Shannon Matlack
NMLS#982020
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Gunnar H. in Missouri Would Recommend1 out of 5 Stars
Featured review from Nov 21, 2025 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
She worked so fast and got us through first part of the loan process faster than I could imagine.