Shannon Matlack
Loan Officer NMLS# 982020
With over 25 years of experience in banking, Shannon Matlack brings deep expertise and heart to every client interaction. For more than 12 years, she’s specialized as a loan officer, helping over 1,000 veterans achieve homeownership through VA loans. Her passion also extends to guiding first-time homebuyers through the mortgage process with care, clarity, and commitment.
Originally from the Midwest, Shannon launched her banking career in Columbia, Missouri, where she met her husband. In 2024, they relocated to Florida to be closer to The Bahamas—a place close to the family’s heart. Together, they’re raising their 11-year-old daughter, along with a lively crew of five hairless cats and two rescued Potcake dogs from the islands.
When she’s not helping clients achieve their homeownership dreams, Shannon enjoys showing her award-winning Sphynx cats and supporting animal welfare initiatives. Her deep-rooted love for animals began on her childhood ranch, and it continues to inspire her today.
| Office | 800-220-0600 ×3097 |
|---|---|
| Fax | 573-476-1859 |
| Shannon.Matlack@neighborsbank.com | |
| Address | 3621 Discovery Parkway, Suite 115, Columbia, MO 65201 |
Homebuyer Reviews
See what 81 customers have said about Shannon.
Page 6 of 9 reviews. Return to page 1 »
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Scotty B. in Missouri Would Recommend1 out of 5 Stars
Sep 19, 2025
Loan Officer: Shannon Matlack
NMLS#982020
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Jason F. in Louisiana Would Recommend1 out of 5 Stars
Sep 4, 2025
Loan Officer: Shannon Matlack
NMLS#982020
Great to work with
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Devin O. in Alabama Would Recommend2 out of 5 Stars
Aug 26, 2025
Loan Officer: Shannon Matlack
NMLS#982020
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Pamela M. in Maryland Would Recommend1 out of 5 Stars
Featured review from Aug 24, 2025 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
She was always available. Quick to respond and very knowledgeable about the whole process. Smart, friendly and professional. What more could you ask for?
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Dora P. in Minnesota Would Recommend1 out of 5 Stars
Aug 22, 2025
Loan Officer: Shannon Matlack
NMLS#982020
Very helpful team and replied to all my questions on time. Would definitely recommend Neighbors Bank. Great job..
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Bridget I. in West Virginia Would Recommend1 out of 5 Stars
Aug 21, 2025
Loan Officer: Shannon Matlack
NMLS#982020
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Emily P. in Kentucky Would Recommend1 out of 5 Stars
Aug 19, 2025
Loan Officer: Shannon Matlack
NMLS#982020
We worked with Shannon M. as our loan officer and she was amazing. As first time homebuyers we had a lot of questions. Shannon approached all of our questions with patience and thoroughness. I even called her a bit panicked a few times and sent urgent texts and she was on top of it for us. She was super communicative and so kind throughout this process!
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Matthew S. in Ohio Would Recommend1 out of 5 Stars
Featured review from Aug 16, 2025 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
See previous comments. Shannon couldn’t have made the experience any easier or more hassle-free.
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Supassorn N. in Michigan Would Recommend1 out of 5 Stars
Featured review from Aug 8, 2025 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
She is wonderful.
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Heidi J. in Missouri Would Recommend1 out of 5 Stars
Featured review from Aug 1, 2025 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
Shannon was very knowledgeable and patient and always available to answer any questions I had. Thanks, Shannon!