Shannon Matlack
Loan Officer NMLS# 982020
With over 25 years of experience in banking, Shannon Matlack brings deep expertise and heart to every client interaction. For more than 12 years, she’s specialized as a loan officer, helping over 1,000 veterans achieve homeownership through VA loans. Her passion also extends to guiding first-time homebuyers through the mortgage process with care, clarity, and commitment.
Originally from the Midwest, Shannon launched her banking career in Columbia, Missouri, where she met her husband. In 2024, they relocated to Florida to be closer to The Bahamas—a place close to the family’s heart. Together, they’re raising their 11-year-old daughter, along with a lively crew of five hairless cats and two rescued Potcake dogs from the islands.
When she’s not helping clients achieve their homeownership dreams, Shannon enjoys showing her award-winning Sphynx cats and supporting animal welfare initiatives. Her deep-rooted love for animals began on her childhood ranch, and it continues to inspire her today.
| Office | 800-220-0600 ×3097 |
|---|---|
| Fax | 573-476-1859 |
| Shannon.Matlack@neighborsbank.com | |
| Address | 3621 Discovery Parkway, Suite 115, Columbia, MO 65201 |
Homebuyer Reviews
See what 81 customers have said about Shannon.
Page 7 of 9 reviews. Return to page 1 »
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Misty P. in Indiana Would Recommend1 out of 5 Stars
Featured review from Jul 30, 2025 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
Shannon was great to work with.
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Anthony H. in Illinois Would Recommend1 out of 5 Stars
Featured review from Jul 28, 2025 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
Shannon helped us figure out a way to work with our current budget and we were very thankful for that!
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Sonja L. in Florida Would Recommend1 out of 5 Stars
Featured review from Jul 16, 2025 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
The level of professionalism and knowledge our loan officer had was unmatched. She made this process so smooth, stressles and uncomplicated from start to finish.
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Christina K. in Virginia Would Recommend1 out of 5 Stars
Jul 11, 2025
Loan Officer: Shannon Matlack
NMLS#982020
Shannon was amazing. She was quick to communicate. I felt like I was just as important of a client to her as her higher end buyers probably feel, which has not always been the case for me with other lenders. My budget was not big, but she took the time to explain things to me and to do everything she could possibly do to make sure I made it closing.
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Chris S. in Kentucky Would Recommend1 out of 5 Stars
Jun 22, 2025
Loan Officer: Shannon Matlack
NMLS#982020
Shannon was amazing! We are first time home buyers and she helped us from start to finish and made it an amazing experience!
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Kenneth C. in Texas Would Recommend1 out of 5 Stars
Jun 13, 2025
Loan Officer: Shannon Matlack
NMLS#982020
Shannon was diligent and communicated everything exceptionally well. An awesome loan officer! Thank you Shannon!
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Megan B. in Florida Would Recommend1 out of 5 Stars
Jun 3, 2025
Loan Officer: Shannon Matlack
NMLS#982020
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Chris D. in Ohio Would Recommend4 out of 5 Stars
May 29, 2025
Loan Officer: Shannon Matlack
NMLS#982020
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Delinda C. in Oklahoma Would Recommend1 out of 5 Stars
Featured review from May 8, 2025 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
Shannon was patient, informative, and very kind. It was my first time buying a home, and Shannon made it simple! Thank you so much for your help!
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Robert V. in Mississippi Would Recommend1 out of 5 Stars
Featured review from Apr 24, 2025 | Purchase Loan
Loan Officer: Shannon Matlack
NMLS#982020
got me quickly prequalified, was always on top of things, strived to get my loan approved, and always responded to all my questions,truly a great part of neighbors bank