Own the oversight that keeps our servicing aligned, compliant, and performing.
At Neighbors Bank, servicing isn’t a back-office function. It’s a long-term commitment to the homeowners we serve and a direct reflection of our integrity.
We’re looking for an experienced Servicing Manager to take ownership of how mortgage loan servicing operates at Neighbors Bank. This role carries responsibility for overseeing external partners, safeguarding compliance standards, and ensuring our servicing function scales with discipline as we grow.
This is not a passive maintenance role. It’s structured ownership of our loan servicing program. It requires independent judgment and the confidence to hold external partners accountable when expectations are not met. You won’t simply monitor performance. You’ll define what “performing” looks like.
The Servicing Manager oversees interim servicing and sub-servicing relationships, monitor performance trends, enforce standards, and ensure alignment with investor and regulatory expectations. As we grow, your ability to bring structure, consistency, and scalability to servicing operations will be critical.
Neighbors Bank is a fully remote company with an award-winning culture, and we rely on operational leaders who balance precision, accountability, and collaboration.
As our Servicing Manager, your mission is to ensure our servicing operations are aligned, compliant, and performing as expected.
Day to day, that looks like:
Success in this role means spotting risks early, strengthening processes continuously, and ensuring issues rarely reach the point of escalation
You Own the Framework
You’ll have direct responsibility for partner performance, process alignment, and servicing oversight – not just observing outcomes, but driving them.
High-Impact Visibility
Your work directly affects compliance posture, customer experience, investor confidence, and long-term portfolio performance.
Problem Prevention > Problem Reaction
You won’t just fix issues. You’ll identify patterns and help prevent them.
Remote-First, High-Trust Culture
Work from home while partnering with driven, accountable teammates who value clarity and results.
Structured Variety
Each week blends analytics, oversight, collaboration, reporting, and strategic improvement.
Here’s what makes a strong fit:
Preferred experience:
Exposure to Fannie Mae and/or Freddie Mac servicing guidelines and operational management experience.
This Isn’t the Role for You If:
Neighbors Bank is actively hiring candidates who reside in only the following states: AL, AZ, AR, FL, GA (all counties except DeKalb and Fulton), ID, IA, KS, MS, MO, MT, OK, TX, UT, and VA
Unfortunately we cannot consider any exceptions to this location requirement.
Our mission is simple: Enhance Lives.
That includes our customers — and our teammates.
We believe strong operations create long-term trust, clarity builds confidence, and doing things the right way, even when it’s harder, always wins.
Neighbors Bank is fully remote, growing, and deeply committed to building scalable systems that support both performance and integrity.
If you’re excited about strengthening servicing operations, building structure where it matters, and taking ownership of a critical function inside a high-growth mortgage bank — we’d love to meet you.
The People and the Culture are Neighbors Bank’s greatest strengths. We seek individuals who are passionate about their job, deliver results with integrity, and enjoy enhancing the lives of others every day.
Neighbors Bank’s recognition as being a Top Workplace in Financial Services: Top Workplaces.
Neighbors Bank is proud to be an Equal Opportunity Employer committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.