Total Customer Reviews
Would recommend Neighbors Bank
Highly recommended made the process as stress less as possible. Answered calls/ text/ and emails when we were confused or not sure on some of the steps. Will recommend him to friends and family in the future.great all around person.
I would recommend Neighbors Bank. We were having issues with the sellers realtor dragging their feet on repairs and my loan officer worked hard to assure I closed on time with my realtor.
I was a little nervous going with an online bank at first but after working with some local banks (lower Alabama, we had some bad experiences) Neighbors Bank was OUTSTANDING, they worked with we were looking for including sending us a daily update of the mortgage rates along with a break down of the rates with points in yet message I could read and respond to at work.They weren't nit picky (the corner was cut off in the picture you need to re upload) with the paperwork, everything was able to be completed there the app or their website.nAnd all the documents where reviewed within 24-48 hours.100% this is who I'm choosing if we ever do another mortgage and I will refer them to anyone looking.10/10-Jeremiah Barrett
Would highly recommend Jessica to anyone due to her amazing personality and knowledge of everything that went that had to happen and never left me hanging with a answer to my questions.
Jessica and Jenna are the ultimate duo if you want a smooth loan process. I cannot recommend them enough. Jessica is always available for any questions and will go the extra mile to get you the best deal possible. As well, Jenna's communication skills and drive are impeccable. She even went as far as to find the phone number for a creditor and conference us in to get a problem solved. We would not be in our home if it wasn't for this team!We will be recommending neighbors bank to anyone who is looking to purchase. Thank you so much!
They were both overall really great to work with I would definitely recommend them to anyone buying a house!
Jessica and Jenna were awesome to work with. They are both knowledgeable, efficient, responsive, and their customer service is top notch. It was such a pleasure working with them through the home loan process.
Very good company to work with
Jenna was awesome as well! I know all the work she put into this loan and am very thankful for all her hard work. I am not sure who my closer was but I also know all the work that goes into balancing and getting closing taken care of so thank you so much to my closer as well!
Working with Neighbors Bank was a painless process. The team is very efficient and they took care of any and all questions I had during the process. They were available anytime I needed to reach out to them. I definitely recommend using Neighbors Bank for your home loan needs.
Definitely recommend NB for those who prefer a primarily digital experience for the home loan process.
I reached up several levels in my MLO chain and nobody would communicate with me. I have emails I sent with no replies. I had to do most of the work because of the incompetent lending team I was dealing with. Horrible customer service that will be disclosed to the NMLS registry.