Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
5,887
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Tanya in Kentucky Would Recommend
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Leonard in New Jersey Would Recommend
Neighbors Bank has proven they are the right mortgage bank. The staff are all intelligent, caring, along with modest sensitivity to its customers needs. I'm 70 the time this is written. If I had to use a mortgage bank at 80 😃 I'd come right back here. They care, they fight, they think for its potential customers. Until Your in the home you were dreaming of. ❤️
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Teddi in Missouri Would Recommend
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Darrin in Missouri Would Recommend
My husband and I have built and sold several investment properties over the years, always using the same lender. But this was the first home we built for ourselves in over 15 years—and it was a very different experience. We initially started the process with our "usual" lender but quickly felt overlooked, likely because our loan wasn’t considered “large.”One afternoon, I reached out to Jessica to explore our options. From the moment we spoke, she made us feel like a priority.Jessica and Kara absolutely knocked it out of the park. Our file was far from straightforward—we have multiple income streams, including self-employment (which I know can be a challenge!). Still, the process was smoother than I ever imagined. They kept in constant contact, guided us every step of the way, and even got us to the closing table ahead of schedule!Thank you, Jessica and Kara, for your exceptional service and dedication. We’ve officially found our new “usual” lender!
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Pamela in Maryland Would Recommend
The entire process was uncomplicated and easy to navigate. My loan officer, Shannon Matlack, was always available with quick and accurate answers. I would recommend Neighbors Bank to anyone looking for a pain free loan experience.
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Mitchell in Pennsylvania Would Recommend
Josh and Jenny made the experience very easy and were very nice to work with! Would definitely recommend neighbors bank based on my experience!
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Tristan in Pennsylvania Would Recommend
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Dora in Minnesota Would Recommend
Very helpful team and replied to all my questions on time. Would definitely recommend Neighbors Bank. Great job..
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Walter in Virginia Would Recommend
Yes , I was very pleased with their knowledge and can do attitude. Every member of my loan team did their part to make my home buying experience easy for me keeping me in the know when anything changed. I highly recommend Neighbors bank for your mortgage needs sincerely , Walter.
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Bradley in Michigan Would Recommend
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Bridget in West Virginia Would Recommend
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Nichole in Missouri Would Recommend
Being on the other side of a loan file is a wild ride (being the buyer rather than the LO), but Kara and Jessica handled my crazy with grace and patience! :)Thanks ladies!
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Ronald in Nevada Would Recommend
I was approved for a loan to purchase a Lennar home in Las Vegas, but just did not feel right about using the builders loan company, title company seemed like a potential for issues. Boy oh Boy I am truly happy I changed lenders to Neighbors bank. They went above and beyond my expectations. Abbie, and Khaili are great to work with. If your going to buy a home you need these two on your team...
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Tyler in Missouri Would Recommend
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Steven in Wisconsin Would Recommend
Working with Jessica and Courtney was a fantastic experience. They made the entire loan process incredibly smooth from start to finish. Their expert knowledge and friendly, professional demeanor made everything easy. I highly recommend them!
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Samantha
The people I worked with were great, but the paperwork required was ridiculous. Some papers I had to send 2-3 times. The same document over and over. Had to sign a lead paint paper twice and initial the same document twice.
Response from Kaleb, Client Advocate :
Thank you for your feedback. I'm glad to hear our team made a great impression, but I'm truly sorry for the frustration with the repeated paperwork. That shouldn't have happened, and I completely understand how frustrating it must have been to resend documents and re-sign forms.
Your experience has been shared with our team so we can improve and prevent this going forward. If you’d like to talk more about it, I’m here to help.
clientadvocate@neighborsbank.com
833-919-1229 -
Nicole in Indiana Would Recommend
Bentley was the absolute best. I’m so happy that I got to work with her and will do it again.
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Lilly in Ohio Would Recommend
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Benjamin in Alabama Would Recommend
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Emily in Kentucky Would Recommend
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Brittany in Kentucky Would Recommend
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Nathan in Iowa Would Recommend
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Veronica in Ohio Would Recommend
The process was easier this time around then back in 2006 when I first bought a house.
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Ricki
Very unorganized and communication between the "team" is very lacking. We were repeatedly asked for documents we already turned in. Documents that we turned in were sat on for several days before they were reviewed. It was near impossible to reach anyone by phone and emails were delayed by several days and most questions went unanswered. Closing was extended 4 times because they didnt review anything in a timely manner but neighbors bank made it seem like it was us not turning stuff in was the issue despite us turning it in within a couple hours of the request. Would not recommend this headache to anyone.
Response from Kaleb, Client Advocate :
Thank you for your honest feedback, and I’m truly sorry for the experience you had. It’s clear that delays, miscommunication, and repeated requests for documents made the process far more stressful than it should have been, and that’s not the experience we want for any of our borrowers.
I’d like the chance to look into this further so we can address what went wrong and make improvements moving forward. Please don’t hesitate to reach out—I’m here to listen and help.
clientadvocate@neighborsbank.com
833-919-1229 -
Alex
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Carrie in Texas Would Recommend
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Melissa in Kentucky Would Recommend
Easy process and access to send and receive information. Talking to the reps through text/email/phone was helpful and seemed to move the process forward.
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Pamela in Pennsylvania Would Recommend
Neighbors was awesome they answered my questions really fast. Nice people to do business with. They knew exactly what I needed and were very nice. Definitely would use them again. They even looked at best rate for my loan before closing and it saved me money.
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Kevin in Arkansas Would Recommend
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