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Neighbors Bank Reviews

Unedited reviews from borrowers nationwide

5,901

Total Customer Reviews

96%

Would recommend Neighbors Bank

4.7 out of 5

Average Satisfaction Rating

    Showing all 5,901 unfiltered reviews

    Starting on Page 3 of 197. Return to Page 1 »

  • 5 out of 5 Stars
    in Maryland Would Recommend

    Aug 29, 2025

    Tim Vieck, Loan Officer

    Loan Officer: Tim Vieck

    NMLS#2181144

    Loan type: Purchase

  • 5 out of 5 Stars
    in Pennsylvania Would Recommend

    From loan application to closing Neighbor's bank was great to deal with, my loan officer Jessica Seek and Brittany C. Kept constant communication every step of the way.

    Jessica Seek, Loan Officer

    Loan Officer: Jessica Seek

    NMLS#2110132

    Loan type: Purchase

  • 5 out of 5 Stars
    in Missouri Would Recommend

    Jessica, Kara and their team were great to work with! The loan process from preapproval to clear to close was super smooth and easy.

    Jessica Jamison, Loan Officer

    Loan Officer: Jessica Jamison

    NMLS#1542764

    Loan type: Purchase

  • 5 out of 5 Stars
    in Nevada Would Recommend

    Joshua Falke explains everything throughout the process. He kept checking on me and answered any question I had. I highly recommend him. Great job.

    Joshua Falke, Loan Officer

    Loan Officer: Joshua Falke

    NMLS#2181237

    Loan type: Purchase

  • 5 out of 5 Stars
    in Texas Would Recommend

    Aug 28, 2025

    Steve Taurman, Loan Officer

    Loan Officer: Steve Taurman

    NMLS#1130035

    Loan type: Purchase

  • 4 out of 5 Stars
    in Maine Would Recommend

    Aug 28, 2025

    kept in touch and answered all my question proptly was very good to work with

    Kolby Hurt, Loan Officer

    Loan Officer: Kolby Hurt

    NMLS#1751276

    Loan type: Purchase

  • 4 out of 5 Stars
    in Illinois Would Recommend

    Aug 28, 2025

    Holly Bernal, Loan Officer

    Loan Officer: Holly Bernal

    NMLS#1435831

    Loan type: Purchase

  • 5 out of 5 Stars
    in Indiana Would Recommend

    I really enjoyed working with bob and Kara. Beyond helpful, nice, helping to get best pricing as possible. Beyond amazing people. Definitely recommend them to anyone and everyone. Couldn’t have done it without them. Definitely make sure the client is happy and satisfied.

    Bob Anderson, Loan Officer

    Loan Officer: Bob Anderson

    NMLS#994072

    Loan type: Purchase

  • 5 out of 5 Stars
    in Oklahoma Would Recommend

    Aug 26, 2025

    Bob Anderson, Loan Officer

    Loan Officer: Bob Anderson

    NMLS#994072

    Loan type: Purchase

  • 4 out of 5 Stars
    in Texas Would Recommend

    Aug 26, 2025

    They were very patient and understanding. Pleasant to work with.

    Chad Werner, Loan Officer

    Loan Officer: Chad Werner

    NMLS#1100523

    Loan type: Purchase

  • 5 out of 5 Stars
    in Oklahoma Would Recommend

    Aug 26, 2025

    Paden Klein, Loan Officer

    Loan Officer: Paden Klein

    NMLS#2589666

    Loan type: Purchase

  • 1 out of 5 Stars

    Aug 26, 2025

    I've never left a review before now on anything whatsoever. But this experience was so ridiculous It's hard to believe. The 1st if 8 closing dates they provided was on April 30th this year. The loan finally closed just yesterday. They prevented closing for the last 2 months due to me needing to come up with $8k for closing costs only to receive a $500 check from themselves due to them estimating incorrectly to somehow owe me that money at closing. Postponed again during the 6th month of closing over a .67 transaction in my daily checking account from 3 months prior they wanted me to explain and even ended up telling me I needed to contact an acquaintance that I had wired money to recently and have them provide they're personal bank statements to show they weren't holding money for me in a separate account in their name. Completely bizarre. But hey, they did send me a coupon in email hours after closing for a free appraisal for anyone I refer to them! This is your referral if you can benefit from it!

    Kaleb, Client Advocate
    Response from Kaleb, Client Advocate :

    I’m truly sorry to hear how frustrating and drawn-out your loan process was. It’s clear this caused unnecessary stress and frustration, which is not the experience we want any borrower to have.

    I’d really appreciate the opportunity to speak with you directly, better understand what happened, and make sure your concerns are fully addressed. Please don’t hesitate to reach out.

    clientadvocate@neighborsbank.com
    833-919-1229

    Lee Franklin, Loan Officer

    Loan Officer: Lee Franklin

    NMLS#1990666

    Loan type: Purchase

  • 3 out of 5 Stars
    in Alabama Would Recommend

    Aug 26, 2025

    This has been the absolute hardest process. The Loan officer I dealt with did not seem to know how to communicate or was not interested in helping but thankfully the loan coordinator I had assigned to my loan, J.D. Parks, was great and he was always willing to help answer any questions I had. All though the loan officer did not listen to several issues I had with the information she provided to me, J.D. was able to understand my issues and address them.

    Kaleb, Client Advocate
    Response from Kaleb, Client Advocate :

    Thank you for your honest feedback. I’m truly sorry to hear that parts of your experience were frustrating, especially regarding communication with your loan officer. That’s not the level of service we strive for, and I understand how discouraging that must have felt.

    I’m grateful J.D. was there to support you—your kind words about his help mean a lot, and I’ll be sure to share them with him. We’ll also use your feedback to address the issues you faced and ensure a more consistent experience moving forward.

    If you'd be willing to talk further, I’d love to hear more. Please don't hesitate to reach out.

    clientadvocate@neighborsbank.com
    833-919-1229

    Shannon Matlack, Loan Officer

    Loan Officer: Shannon Matlack

    NMLS#982020

    Loan type: Purchase

  • 5 out of 5 Stars
    in Kentucky Would Recommend

    Aug 25, 2025

    Melissa Janke, Loan Officer

    Loan Officer: Melissa Janke

    NMLS#995505

    Loan type: Purchase

  • 5 out of 5 Stars
    in Missouri Would Recommend

    Aug 25, 2025

    Jason Reddy, Loan Officer

    Loan Officer: Jason Reddy

    NMLS#2110137

    Loan type: Purchase

  • 5 out of 5 Stars
    in New Jersey Would Recommend

    Neighbors Bank has proven they are the right mortgage bank. The staff are all intelligent, caring, along with modest sensitivity to its customers needs. I'm 70 the time this is written. If I had to use a mortgage bank at 80 😃 I'd come right back here. They care, they fight, they think for its potential customers. Until Your in the home you were dreaming of. ❤️

    Garret Ennenbach, Loan Officer

    Loan Officer: Garret Ennenbach

    NMLS#1968118

    Loan type: Purchase

  • 5 out of 5 Stars
    in Missouri Would Recommend

    My husband and I have built and sold several investment properties over the years, always using the same lender. But this was the first home we built for ourselves in over 15 years—and it was a very different experience. We initially started the process with our "usual" lender but quickly felt overlooked, likely because our loan wasn’t considered “large.”One afternoon, I reached out to Jessica to explore our options. From the moment we spoke, she made us feel like a priority.Jessica and Kara absolutely knocked it out of the park. Our file was far from straightforward—we have multiple income streams, including self-employment (which I know can be a challenge!). Still, the process was smoother than I ever imagined. They kept in constant contact, guided us every step of the way, and even got us to the closing table ahead of schedule!Thank you, Jessica and Kara, for your exceptional service and dedication. We’ve officially found our new “usual” lender!

    Jessica Jamison, Loan Officer

    Loan Officer: Jessica Jamison

    NMLS#1542764

    Loan type: No cash-out refinance

  • 4 out of 5 Stars
    in Alabama Would Recommend

    Aug 25, 2025

    Fast, friendly, easy.

    Lane Blalock, Loan Officer

    Loan Officer: Lane Blalock

    NMLS#2589995

    Loan type: Purchase

  • 3 out of 5 Stars
    in Mississippi Would Recommend

    Aug 24, 2025

    Chad and John were amazing! And got us our first house 3 years after filing bankruptcy. It was the best experience after 2 try’s thank you!!

    Chad Werner, Loan Officer

    Loan Officer: Chad Werner

    NMLS#1100523

    Loan type: Purchase

  • 5 out of 5 Stars
    in Maryland Would Recommend

    The entire process was uncomplicated and easy to navigate. My loan officer, Shannon Matlack, was always available with quick and accurate answers. I would recommend Neighbors Bank to anyone looking for a pain free loan experience.

    Shannon Matlack, Loan Officer

    Loan Officer: Shannon Matlack

    NMLS#982020

    Loan type: Purchase

  • 5 out of 5 Stars
    in Pennsylvania Would Recommend

    Aug 24, 2025

    Josh and Jenny made the experience very easy and were very nice to work with! Would definitely recommend neighbors bank based on my experience!

    Joshua Falke, Loan Officer

    Loan Officer: Joshua Falke

    NMLS#2181237

    Loan type: Purchase

  • 4 out of 5 Stars
    in Michigan Would Recommend

    Aug 22, 2025

    Chad Werner, Loan Officer

    Loan Officer: Chad Werner

    NMLS#1100523

    Loan type: Purchase

  • 5 out of 5 Stars
    in Minnesota Would Recommend

    Aug 22, 2025

    Very helpful team and replied to all my questions on time. Would definitely recommend Neighbors Bank. Great job..

    Shannon Matlack, Loan Officer

    Loan Officer: Shannon Matlack

    NMLS#982020

    Loan type: Purchase

  • 5 out of 5 Stars
    in Virginia Would Recommend

    Yes , I was very pleased with their knowledge and can do attitude. Every member of my loan team did their part to make my home buying experience easy for me keeping me in the know when anything changed. I highly recommend Neighbors bank for your mortgage needs sincerely , Walter.

    Amber Miller, Loan Officer

    Loan Officer: Amber Miller

    NMLS#1398551

    Loan type: Purchase

  • 5 out of 5 Stars
    in Pennsylvania Would Recommend

    Aug 22, 2025

    Marissa Nichols, Loan Officer

    Loan Officer: Marissa Nichols

    NMLS#902827

    Loan type: Purchase

  • 5 out of 5 Stars
    in West Virginia Would Recommend

    Aug 21, 2025

    Shannon Matlack, Loan Officer

    Loan Officer: Shannon Matlack

    NMLS#982020

    Loan type: Purchase

  • 5 out of 5 Stars
    in Missouri Would Recommend

    Being on the other side of a loan file is a wild ride (being the buyer rather than the LO), but Kara and Jessica handled my crazy with grace and patience! :)Thanks ladies!

    Jessica Jamison, Loan Officer

    Loan Officer: Jessica Jamison

    NMLS#1542764

    Loan type: Purchase

  • 5 out of 5 Stars
    in Indiana Would Recommend

    Aug 20, 2025

    Bentley was the absolute best. I’m so happy that I got to work with her and will do it again.

    Bentley Stilwell, Loan Officer

    Loan Officer: Bentley Stilwell

    NMLS#2355453

    Loan type: Purchase

  • 5 out of 5 Stars
    in Wisconsin Would Recommend

    Aug 20, 2025

    Working with Jessica and Courtney was a fantastic experience. They made the entire loan process incredibly smooth from start to finish. Their expert knowledge and friendly, professional demeanor made everything easy. I highly recommend them!

    Jessica Jamison, Loan Officer

    Loan Officer: Jessica Jamison

    NMLS#1542764

    Loan type: Purchase

  • 5 out of 5 Stars
    in Missouri Would Recommend

    Aug 20, 2025

    Jessica Jamison, Loan Officer

    Loan Officer: Jessica Jamison

    NMLS#1542764

    Loan type: Refinance

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