Showing All 7,441 Unfiltered Reviews
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5 out of 5 Stars
Everyone at Neighbors Bank was supportive and helpful. 10/10 highly recommend! Thank you Rob, Tyler, and Ashley!!
Loan Officer: Rob Parham
NMLS#1524830
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5 out of 5 Stars
The team we worked with did an amazing job helping with every step of the way and working around our busy schedules I would recommend them to anyone looking for a new home!
Loan Officer: Melissa Janke
NMLS#995505
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4 out of 5 Stars
The home process was as trying as my patience at time . However my loan officer was very understanding and helpful. Thank you to Garrett and his co workers to get everything handled.
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Justin Mongler was incredible!!! I can be EXTRA to say it nicely. He was on top of everything. Answered every call and question. Love this guy.
Loan Officer: Justin Mongler
NMLS#1963138
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5 out of 5 Stars
We had the best experience with Neighbor’s Bank. I can’t recommend them enough. Everything we sent was reviewed in a timely manner, and we were able to close 4 days early!
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Thank you so much neighbors bank team !! Ya’ll were amazing and made our first home buying experience easy as cake ! I will definitely be recommending you guys to my friends and family.
Loan Officer: Justin Mongler
NMLS#1963138
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5 out of 5 Stars
Christina Is the best, in fact if I ever have the opportunity to take her out I'm asking. 100%. Alyssa hammered out the documents necessary to secure the loan in less than 45 days. Both of these women deserve a raise.
Loan Officer: Christina Jordan
NMLS#2672750
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5 out of 5 Stars
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
We like thank you to neighbors bank On our first home buying experience .
Loan Officer: Jessica Seek
NMLS#2110132
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3 out of 5 Stars
Loan Officer: Aspen Harris
NMLS#2538805
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5 out of 5 Stars
Loan Officer: Jessica Seek
NMLS#2110132
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5 out of 5 Stars
Loan Officer: Melissa Janke
NMLS#995505
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3 out of 5 Stars
Loan Officer: Ashley Owens
NMLS#2653377
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2 out of 5 Stars
The loan officer and loan coordinator were fine to work with. The underwriters however? That is another story. We would be asked for many versions of the same thing several times over. They would ask for these up to three days before closing. They were not prepared by the 1st closing date (either were the sellers). We felt pretty crazy by the end. Even though we were able to close, I would not recommend the stress and the mess. A remark from the Title team at closing: "I have never seen a stack of papers that are basically several versions of the same thing needing to be signed by borrowers." Perhaps things are different for banks with "in-house underwriters". Honestly, it felt like they wanted you so exhausted so close to the end that you would just sign anything.
Loan Officer: Christina Jordan
NMLS#2672750
Response from Kaleb, Client Advocate :
Thank you for sharing your experience. We’re glad to hear your loan officer and coordinator were helpful, but we’re very sorry for the stress caused by the underwriting process.
Being asked for the same documents repeatedly—especially so close to closing—and experiencing delays is understandably frustrating. You should have felt confident and supported, not overwhelmed at the finish line.
We take this feedback seriously and would appreciate the opportunity to review what happened and provide clarity. Please feel free to reach out to us directly.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
2 out of 5 Stars
John Gallagher was very helpful and easy to work with and amazing to talk with to understand my options, I unfortunately can’t say the same about the rest of the team. Lindsey and Marissa were extremely hard to get ahold of when I or my realtor needed them. They didn’t answer their contact numbers and made it almost impossible to close on the home. I received feedback from both the title company AND my realtor at their lack of communication with them and the lack information that should’ve been shared with me. The underwriter that was assigned (no name provided) was very inefficient and caused quite a bit of delay with the title company and myself with the necessary documents needed - multiple times on occasion and balancing the closing documents with the title company was delayed due to lack of communication.
Loan Officer: Marissa Nichols
NMLS#902827
Response from Survey, Client Advocate :
Thank you for sharing your experience. We’re glad to hear John provided helpful guidance and made part of the process easier for you.
We’re very sorry, however, for the communication challenges you encountered with the rest of the team. Difficulty reaching key contacts and delays involving the underwriter and title coordination are not the experience you should have had, and we understand how frustrating that must have been—especially with your realtor and title company also impacted.
We appreciate you bringing this to our attention and would welcome the opportunity to review what happened and provide any clarity or support we can. Please feel free to reach out to us directly.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
I had the best experience with Neighbors Bank, from the very first interaction through my closing! My team worked so hard to help me get my dream home! 10/10!
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Quick to the point. Really informative kept me in the loop.
Loan Officer: Reed Steuber
NMLS#1842866
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5 out of 5 Stars
Jason and the team made the mortgage process seem easy from start to finish, always keeping me up to date and answering any questions I had as a first time home buyer. I would recommend neighbors bank to everyone!
Loan Officer: Jason Reddy
NMLS#2110137
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5 out of 5 Stars
Neighbor Banks was the best experience buying a house. This is my first time buying a house and it was smooth. Garret is the best I highly recommend him! He was very patient and helpful through the whole process!
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Garret and Max were great to work with. They kept me informed throughout the process and I never had any surprises. I would recommend them to anyone!
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
Great working with Stephan and David. Thanks Brian
Loan Officer: Steven Boehme
NMLS#2708448
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5 out of 5 Stars
Loan Officer: Cooper Allen
NMLS#170363
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3 out of 5 Stars
Loan Officer: Chris Whitt
NMLS#2652987
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5 out of 5 Stars
Loan Officer: Chad Werner
NMLS#1100523
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4 out of 5 Stars
Loan Officer: Kristina Patterson
NMLS#2098407