Showing all 6,865 unfiltered reviews
-
Peyton in Nebraska Would Recommend
Everyone at Neighbors Bank was supportive and helpful. 10/10 highly recommend! Thank you Rob, Tyler, and Ashley!!
-
Luis in Texas Would Recommend
-
James in Indiana Would Recommend
-
Zachary in Ohio Would Recommend
The team we worked with did an amazing job helping with every step of the way and working around our busy schedules I would recommend them to anyone looking for a new home!
-
Juan in Texas Would Recommend
-
Robert in Nebraska Would Recommend
The home process was as trying as my patience at time . However my loan officer was very understanding and helpful. Thank you to Garrett and his co workers to get everything handled.
-
Douglas in Michigan Would Recommend
Justin Mongler was incredible!!! I can be EXTRA to say it nicely. He was on top of everything. Answered every call and question. Love this guy.
-
Brianna in Missouri Would Recommend
We had the best experience with Neighbor’s Bank. I can’t recommend them enough. Everything we sent was reviewed in a timely manner, and we were able to close 4 days early!
-
Erin in Delaware Would Recommend
Thank you so much neighbors bank team !! Ya’ll were amazing and made our first home buying experience easy as cake ! I will definitely be recommending you guys to my friends and family.
-
Matthew in Alabama Would Recommend
Christina Is the best, in fact if I ever have the opportunity to take her out I'm asking. 100%. Alyssa hammered out the documents necessary to secure the loan in less than 45 days. Both of these women deserve a raise.
-
Jason in Michigan Would Recommend
-
Edward in Maine Would Recommend
We like thank you to neighbors bank On our first home buying experience .
-
Jordan in Michigan Would Recommend
-
Zachary in South Carolina Would Recommend
-
Jerline in Texas Would Recommend
-
Seth in Ohio Would Recommend
-
Kristina
The loan officer and loan coordinator were fine to work with. The underwriters however? That is another story. We would be asked for many versions of the same thing several times over. They would ask for these up to three days before closing. They were not prepared by the 1st closing date (either were the sellers). We felt pretty crazy by the end. Even though we were able to close, I would not recommend the stress and the mess. A remark from the Title team at closing: "I have never seen a stack of papers that are basically several versions of the same thing needing to be signed by borrowers." Perhaps things are different for banks with "in-house underwriters". Honestly, it felt like they wanted you so exhausted so close to the end that you would just sign anything.
Response from Kaleb, Client Advocate :
Thank you for sharing your experience. We’re glad to hear your loan officer and coordinator were helpful, but we’re very sorry for the stress caused by the underwriting process.
Being asked for the same documents repeatedly—especially so close to closing—and experiencing delays is understandably frustrating. You should have felt confident and supported, not overwhelmed at the finish line.
We take this feedback seriously and would appreciate the opportunity to review what happened and provide clarity. Please feel free to reach out to us directly.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
Nicole
John Gallagher was very helpful and easy to work with and amazing to talk with to understand my options, I unfortunately can’t say the same about the rest of the team. Lindsey and Marissa were extremely hard to get ahold of when I or my realtor needed them. They didn’t answer their contact numbers and made it almost impossible to close on the home. I received feedback from both the title company AND my realtor at their lack of communication with them and the lack information that should’ve been shared with me. The underwriter that was assigned (no name provided) was very inefficient and caused quite a bit of delay with the title company and myself with the necessary documents needed - multiple times on occasion and balancing the closing documents with the title company was delayed due to lack of communication.
Response from Survey, Client Advocate :
Thank you for sharing your experience. We’re glad to hear John provided helpful guidance and made part of the process easier for you.
We’re very sorry, however, for the communication challenges you encountered with the rest of the team. Difficulty reaching key contacts and delays involving the underwriter and title coordination are not the experience you should have had, and we understand how frustrating that must have been—especially with your realtor and title company also impacted.
We appreciate you bringing this to our attention and would welcome the opportunity to review what happened and provide any clarity or support we can. Please feel free to reach out to us directly.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
Melinda in North Carolina Would Recommend
I had the best experience with Neighbors Bank, from the very first interaction through my closing! My team worked so hard to help me get my dream home! 10/10!
-
David in Missouri Would Recommend
-
Kerry in Iowa Would Recommend
-
Shala in Oklahoma Would Recommend
-
Brian in Nebraska Would Recommend
Great working with Stephan and David. Thanks Brian
-
Lauren in Kentucky Would Recommend
Quick to the point. Really informative kept me in the loop.
-
Jaison in Indiana Would Recommend
Garret and Max were great to work with. They kept me informed throughout the process and I never had any surprises. I would recommend them to anyone!
-
Commaneic in Mississippi Would Recommend
Neighbor Banks was the best experience buying a house. This is my first time buying a house and it was smooth. Garret is the best I highly recommend him! He was very patient and helpful through the whole process!
-
Tyler in Missouri Would Recommend
Jason and the team made the mortgage process seem easy from start to finish, always keeping me up to date and answering any questions I had as a first time home buyer. I would recommend neighbors bank to everyone!
-
Camila in Georgia Would Recommend
-
Sara in Pennsylvania Would Recommend
-
Kaleb in South Carolina Would Recommend
Page 7 of 229. Return to Page 1 »