Showing All 7,183 Unfiltered Reviews
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5 out of 5 Stars
I found Ashley M and Tim V very help, Tyler G was also helpful he was just very hard to get ahold of. But over all a great experience and would recommend!
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
Very helpful and great people to work with during the process 👍
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Loan Officer: Tim Vieck
NMLS#2181144
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1 out of 5 Stars
My husband and I have the absolute worst experience with neighbors bank. People would not call us back. They kept getting our information mixed up when they did call us back. It seemed like they wanted to argue with us. We will never ever use neighbors bank again.
Loan Officer: Chad Werner
NMLS#1100523
Response from Kaleb, Client Advocate :
We're sorry to hear your experience left you and your husband feeling so disappointed. Providing responsive, respectful service is important to us, and we regret that we fell short. Thank you for sharing your feedback—it helps us identify where we need to improve. If you're willing, we'd appreciate the opportunity to learn more about your experience.
clientadvocate@neighborsbank.com
833-919-1229 -
3 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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3 out of 5 Stars
Loan Officer: Steven Boehme
NMLS#2708448
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5 out of 5 Stars
Loan Officer: Mike Kane
NMLS#2295187
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4 out of 5 Stars
Garret was great! He helped my get pre-approved for a home loan at a time when my credit was not the greatest, but improving. I liked how the site let me know where I was at in the loan process and any items needed were clearly stated in the to do list.
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Loan Officer: Christian Gentil
NMLS#2355963
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5 out of 5 Stars
Matt and Cecil did great and were very patient and understanding. They made the process a understanding and simple as possible. I can't recommend enough.
Loan Officer: Matt Dick
NMLS#2772970
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5 out of 5 Stars
Loan Officer: Rob Parham
NMLS#1524830
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5 out of 5 Stars
This was our second time closing with Jessica and Kara at Neighbors Bank. We love working with them. They make the process so easy. They’re always quick to answer all my questions and concerns. Would highly recommend this AWESOME team.
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
I hadn't planned to buy a home so after my career promotion, but life changed, so my German Shepherd and I needed to move into a home quickly. Neighbors Bank was top notch throughout the entire loan process. Jaime helped me determine what loan options existed and which to choose. Samantha and Chad guided me through the loan application and underwriting. I was a first-time homebuyer with only fair credit, so I had many questions and nerves. All 3 of them were helpful, responsive, and very competent. They were integral in ensuring I closed with no issues or surprises and on-time. I highly recommend Neighbors Bank to everyone looking at a home purchase, and especially to those who - like me - didn't think that option existed.
Loan Officer: Chad Werner
NMLS#1100523
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4 out of 5 Stars
The experience we have with Neighbors Bank was a good one for our first home. We didn’t know what to expect. It took a little bit longer than expected, but overall it was a great experience.
Loan Officer: Garret Ennenbach
NMLS#1968118
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4 out of 5 Stars
Loan Officer: Bentley Stilwell
NMLS#2355453
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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4 out of 5 Stars
Loan Officer: Kevin Osterhaus
NMLS#1960695
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5 out of 5 Stars
Neighbors bank always responded in a timely matter to any of my questions. They always had thorough answers to why concerns or questions I had. They walked me through every step of the way and even helped me in the beginning. Ashley M, was such a huge help in us being able to get approved for a loan as my boyfriends credit was lower at the time she gave us the advice and what to do to get where we are today and we own our house now!
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Staff was very friendly and helpful, they guided me every step of the way and made the process go as smoothly as possible
Loan Officer: Bentley Stilwell
NMLS#2355453
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5 out of 5 Stars
Loan Officer: Heather Yackley
NMLS#1241088
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5 out of 5 Stars
Working with the A+ Loan team! Everything about the process was so easy from start to finish. I love the ease of the app for easy uploads and the access I have to the team anytime! Thank you!
Loan Officer: Jessica Jamison
NMLS#1542764
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1 out of 5 Stars
When you had to call the supervisor just so you can actually communicate with the senior loan officer that is not a great experience. When you have the scent in multiple documents of the same information, because your system or the employee of neighbors didn't get it. That's not a great experience. When you're closing day is missed by two and a half weeks.That's not a great experience. When you're a rate that was locked for 30 days and was not extended by neighbor's bank due to negligence. And they had to buy it down to where I had it locked in cause.They messed up yet again.That's not a great experience. When you're told that you have to get more stuff done on your well inspection as per the small print at the bottom of the page, and then when you call to find out who they talk to and it's not required. That's not a great experience. And honestly, there's more that also made it a not a great experience. I would not recommend the pain and suffering that I went through to anyone else going through this process with nabors bank.
Loan Officer: Heather Yackley
NMLS#1241088
Response from Kaleb, Client Advocate :
Thank you for taking the time to share your experience. We're disappointed to hear about the communication challenges, repeated document requests, closing delays, and confusion you encountered throughout your loan process. We understand how stressful buying a home can be, and we're sorry we added to that stress. Your feedback is important to us, and we'd appreciate the opportunity to learn more about your experience.
clientadvocate@neighborsbank.com
833-919-1229 -
4 out of 5 Stars
Hit a few bumps in the road, but overall a pleasant experience.
Loan Officer: Brent Emerson
NMLS#2750103
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4 out of 5 Stars
Loan Officer: Jordan Legg
NMLS#2708514
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5 out of 5 Stars
Easygoing , super helpful people 👏
Loan Officer: Chad Werner
NMLS#1100523