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Shannon Matlack


Loan Officer, NMLS# 982020

4.8/5 (50 reviews)
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800-220-0600 ext. 3097
573-476-1859
3621 Discovery Parkway, Suite 115
Columbia, MO 65201

Meet Shannon

With over 25 years of experience in banking, Shannon Matlack brings deep expertise and heart to every client interaction. For more than 12 years, she’s specialized as a loan officer, helping over 1,000 veterans achieve homeownership through VA loans. Her passion also extends to guiding first-time homebuyers through the mortgage process with care, clarity, and commitment.

Originally from the Midwest, Shannon launched her banking career in Columbia, Missouri, where she met her husband. In 2024, they relocated to Florida to be closer to The Bahamas—a place close to the family’s heart. Together, they’re raising their 11-year-old daughter, along with a lively crew of five hairless cats and two rescued Potcake dogs from the islands.

When she’s not helping clients achieve their homeownership dreams, Shannon enjoys showing her award-winning Sphynx cats and supporting animal welfare initiatives. Her deep-rooted love for animals began on her childhood ranch, and it continues to inspire her today.

    Homebuyer Reviews

    See what 50 customers have said about Shannon.

  • 4 out of 5 Stars
    David P. in Arkansas Would Recommend

    Jan 29, 2026 | Purchase Loan

  • 1 out of 5 Stars
    Vanessa W. in Texas Would Recommend

    See my review. She did everything!

  • 4 out of 5 Stars
    Doug W. in Arkansas Would Recommend

    Jan 24, 2026 | Purchase Loan

    she was fast to reply back made sure i understood everything. walked me thru it all .every step of the way . making sure i knew what was needed from me. and what was expected next. thanks shannon your the best.

  • 1 out of 5 Stars
    Christina C. in Kentucky Would Recommend

    Shannon is the such a kind person. She was there for me every step of the way. Her positive attitude is what keeping me going (I hit a couple roadblocks along the way). I hope Neighbors Bank realizes what a GEM they have.

  • 1 out of 5 Stars
    Taylor N. in Florida Would Recommend

    Jan 6, 2026 | Purchase Loan

  • 1 out of 5 Stars
    Brandon H. in Georgia Would Recommend

    Dec 30, 2025 | Purchase Loan

  • 1 out of 5 Stars
    Joshua S. in Alabama Would Recommend

    Dec 24, 2025 | Purchase Loan

    Yes she did

  • 1 out of 5 Stars
    Mary k. in Georgia Would Recommend

    Exceptional, very educated and informative in the whole process. Made the process stress free! Shannon made it happen without skipping a beat, she is phenomenal!

  • 1 out of 5 Stars
    Isabella T. in West Virginia Would Recommend

    Dec 13, 2025 | Purchase Loan

  • 2 out of 5 Stars
    Kesaundra P.

    Dec 3, 2025 | Purchase Loan

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