Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,198
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Marty in South Carolina Would Recommend
Jessica and Brittany were awesome very helpful. Very thorough. I know they were busy at times but Ithey always got back to me. Thanks a lot. I would highly recommend the neighbors bank.
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Christopher in Alabama Would Recommend
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Hathanh in Kansas Would Recommend
Everyone was great. Thank you for all that help me. Thank you for my home. It be a great experience and neighbors bank team are amazing........
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James
The loan officer was great throughout the process except when it came to close and the bank increased the loan amount by $5k. The explanation was that we had made a $5k deposit to our savings that they could not verify the source. We explained it was from the sale of our golf cart but that was not sufficient for the underwriter. The underwriter also took forever to request data from us leaving us no time at the end to seek another lender. Not happy at all with your bank.
Response from Kaleb, Client Advocate :
Thank you for taking the time to share your experience—I'm truly sorry to hear how things unfolded, especially so close to closing. While I’m glad to hear your loan officer was supportive, it’s clear the last-minute changes and lack of timely communication from underwriting created stress and frustration. That’s not the experience we want anyone to have.
Unverified deposits can be a challenge due to federal lending guidelines, but we should’ve communicated more clearly and proactively to help you feel informed and supported throughout the process. I completely understand how upsetting it must’ve been to feel boxed in without time to explore other options.
I’d really like the opportunity to learn more about your experience and see what we can do to make this right. Please don’t hesitate to reach out.
clientadvocate@neighborsbank.com
833-919-1229 -
William in Georgia Would Recommend
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Gary in Georgia Would Recommend
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Mary in Missouri Would Recommend
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Peter in Maine Would Recommend
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Martha in Arkansas Would Recommend
Wonderful team of professionals! Guided us through the whole process with ease. Definitely recommend Neighbor’s Bank to all future homebuyers.
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Latonya in North Carolina Would Recommend
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Dale in Arkansas Would Recommend
Being a first home buyer, was scary enough and doing all the wrong things at the wrong time, yet my team help me navigate through to the finish line. I will say this they will defiantly work with you, but it also takes a lot of hard work on your part!! I would recommend Neighbors Bank to anyone!
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April in Oklahoma Would Recommend
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Letesha in Tennessee Would Recommend
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Denise in Arizona Would Recommend
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David in Mississippi Would Recommend
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JOSE in Pennsylvania Would Recommend
⭐⭐⭐⭐⭐ I had an outstanding experience with Neighbors Bank! From the very first Loan Officer to the Loan Coordinator, everyone was extremely efficient, professional, and attentive. Their response time was always fast, and they made the entire process smooth and stress-free. I truly appreciate their dedication and excellent customer service. Highly recommend!
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Amber in Alabama Would Recommend
My loan officer Tim was great. The process itself was definitely difficult but when you you’re getting a mortgage you can expect things to be difficult. The underwriting was by far the worst part of this process, the underwriters could definitely improve, several times our documentation was questioned only for the answer to be already in the document. I don’t think they took the time to fully read the paperwork before sending it back.
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Ryan in Georgia Would Recommend
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Monique in Louisiana Would Recommend
Jason Reddy was very helpful and knowledgeable
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Hailey in Missouri Would Recommend
The people at neighbors bank are so helpful and made my home buying process so smooth! I’m so thankful for all of their help!
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Renee in Missouri Would Recommend
Jason did a great job with explanations and the whole walk through on the loan. Communication is key for me. Emma did well with the paperwork that was needed.
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Seth in South Carolina Would Recommend
My loan team did a fantastic job making sure all the paperwork was completed so it would not get rejected. Ashley Mirth, Mariah DeJonge, and Steve Camp answered all of my questions and concerns that made this a very smooth transaction. I don’t think I could have asked for a better loan team!! I will recommend Neighbors Bank to my friends and family!
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Leona in Kansas Would Recommend
Bob did a great job with communication and making sure we got the best possible cash out of hand, day we closed!
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Daniel in Indiana Would Recommend
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Erica in Texas Would Recommend
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Justin in Illinois Would Recommend
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Zachariah in Alaska Would Recommend
Lane B did an amazing job with helping me close on my home. Just about everything that could stop me from closing did happen but Lane stuck with me and helped me get past all the obstacles to get to the finish line. Thanks so much for your dedication!
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Tim in Nebraska Would Recommend
I am super grateful to work with them and super nice and they answered all my questions and concerns thank you for the work you guys put in to help us to get our first home
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