Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,302
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Eddie in Alabama Would Recommend
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Charlene in Florida Would Recommend
Everyone was so helpful proactive made the buying process stress free . Special thanks to Tim n Nina
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Oletia in South Carolina Would Recommend
Everyone was really nice and helpful. I never felt alone, and updates were quick and often. The website is also nicely designed and using it was intuitive.
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Beth in Maryland Would Recommend
Jason Reddy and his team were nothing short of fantastic. Buying my first home was so easy and hassle free becaue of Jason. I have already recommended him and his team to friends.
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Bob in Kansas Would Recommend
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Keely in Colorado Would Recommend
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Danielle in Pennsylvania Would Recommend
My mortgage team was fantastic thru the whole process!
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Felicia in New Hampshire Would Recommend
I would most certainly recommend Neighbors Bank especially if you are a new home owner. They understand how overwhelming it is and make is so much easier to navigate buying your first home.
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Kevin in Pennsylvania Would Recommend
Marissa , Justice and JD did a great job. I would certainly recommend them to anyone who is interested in purchasing a home. Thanks
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Ashten in Montana Would Recommend
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Dillon in West Virginia Would Recommend
Very easy and extremely helpful with everything.
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Gunner in Arkansas Would Recommend
They were fast and very helpful with walking me through the steps and always answer all my questions without hesitation.
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Alexis in Missouri Would Recommend
My husband and I loved the experience we had here at Neighbors Bank. Marissa and her team were great. They kept us informed each step of the way, always answered our questions quickly, and were extremely patient with us. I would recommend Neighbors Bank to our friends AND family!
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Coltin in Texas Would Recommend
Honest, transparent, competitive, and supportive throughout the home buying process.
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William in Iowa Would Recommend
Everyone at Neighbors bank was excellent. They were updating me on the to do list, explaining what they need and why, and very polite and professional.
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Christopher in Pennsylvania Would Recommend
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Brandon in Alabama Would Recommend
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Butch in Pennsylvania Would Recommend
Very easy process hard working team
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Connie in Mississippi Would Recommend
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Ellie in Georgia Would Recommend
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Caleb in Kansas Would Recommend
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Anina
Some of the stuff the underwriting needed was just not necessary. The loan officers don’t return calls or emails. They was some what helpful. They didn’t seem like they cared if I could this loan or not.
Response from Kaleb, Client Advocate :
Thank you for your feedback. I’m really sorry to hear that you felt unsupported during your loan process. It’s frustrating when communication is lacking and requests from underwriting don’t feel necessary—especially when you're counting on guidance and care from your loan team. You should never feel like just a number, and I regret that it came across that way.
I’d appreciate the chance to connect with you directly to better understand what happened and how we can do better moving forward.
clientadvocate@neighborsbank.com
833-919-1229 -
Jennifer in Tennessee Would Recommend
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Nicholas
I had a prequalified letter then when it came to closing I had to rush and pay another debt off before I could close. This information made no sense since I had a prequalified letter. So neighbors bank cost me more money. I asked several times to speak to a supervisor and no one ever called me. I was going to be homeless because of the situation but i rushed and paid what I needed to, to get to the closing table within the contracted amount of time. If I hadn’t had made an offer on a home I would have looked at a different mortgage company.
Response from Kaleb, Client Advocate :
Thank you for sharing your experience, and I’m truly sorry for the stress and unexpected costs you faced so close to closing. I understand how upsetting it must have been to receive a prequalification letter, only to be told later you had to pay off debt urgently—with no clear explanation and no response to your requests for a supervisor. That’s not the level of support you should have received.
I’d appreciate the opportunity to speak with you directly and make sure your concerns are fully addressed.
clientadvocate@neighborsbank.com
833-919-1229 -
Tyler in Colorado Would Recommend
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Cody in Pennsylvania Would Recommend
Great team so helpful outs and at there job
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Michael
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Dannika in Iowa Would Recommend
This was my first home that I purchased! Everyone I worked with here was absolutely amazing and super super helpful! I 100% would recommend to anyone!
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Amber in Illinois Would Recommend
Everything went perfect easy stress-free during the process. I am so happy how everything turned out I would highly recommend Neighbor’s bank.
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