Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,210
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Joseph in Florida Would Recommend
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Sheri in Minnesota Would Recommend
My experience with neighbors bank was amazing from start to close! Everything went super smooth! Thank you McKenzie and Madison!
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Sherry in Arkansas Would Recommend
Every step of the way we had someone there to help us! Buying a home is a huge task, but Travis, Marissa and Nina were amazing! I never had to wait on anyone to call me back. They set my mind at ease many times throughout this process. I absolutely give them a 10/10!
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Michael in Kentucky Would Recommend
Kolby was always easy to deal with and extremely helpful with any questions that I had, he made this an easy deal for me, I look forward to dealing with him again in the future and I would highly recommend him to anyone looking to purchase a home.
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Austin in Ohio Would Recommend
Paden and Emma were both great
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Megan in Texas Would Recommend
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Lara in Louisiana Would Recommend
Neighbors bank is a great lender especially for first time homebuyers. My lender guided me from start to finish and made sure I understood everything I needed to turn in
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Lillian in Kentucky Would Recommend
We had the best experience with neighbors bank our loan officer and realtor. They was right on top of everything. We had a question they got right back with us in matter of minutes not days. Thank you all for your help.
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Scotty in Missouri Would Recommend
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Nicole in West Virginia Would Recommend
Rob and Nina were exceptional! They truly made this process a breeze and were very professional and kind throughout.
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Dennis in Tennessee Would Recommend
I was thoroughly impressed by the entire staff involved in the process. Despite the initial challenges and setbacks encountered during the purchase of my first property, their exceptional support and assistance made me feel truly grateful. When I finally found another house that met my needs, they welcomed me back and guided me through the process of applying for an FHA loan and securing my new home.
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Hathanh in Kansas Would Recommend
Everyone was great. Thank you for all that help me. Thank you for my home. It be a great experience and neighbors bank team are amazing........
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Bianca
Poor communication. Unorganized. They will milk you dry. Pencil whippers.
Response from Kaleb, Client Advocate :
I’m really sorry to hear about your experience. Poor communication and disorganization are never acceptable, and I understand how frustrating that must have been. Your feedback is important, and I’d appreciate the chance to learn more and see how we can make things right.
Please feel free to reach out to me directly—I'm here to help.
clientadvocate@neighborsbank.com
833-919-1229 -
Christopher in Alabama Would Recommend
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Marty in South Carolina Would Recommend
Jessica and Brittany were awesome very helpful. Very thorough. I know they were busy at times but Ithey always got back to me. Thanks a lot. I would highly recommend the neighbors bank.
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James
The loan officer was great throughout the process except when it came to close and the bank increased the loan amount by $5k. The explanation was that we had made a $5k deposit to our savings that they could not verify the source. We explained it was from the sale of our golf cart but that was not sufficient for the underwriter. The underwriter also took forever to request data from us leaving us no time at the end to seek another lender. Not happy at all with your bank.
Response from Kaleb, Client Advocate :
Thank you for taking the time to share your experience—I'm truly sorry to hear how things unfolded, especially so close to closing. While I’m glad to hear your loan officer was supportive, it’s clear the last-minute changes and lack of timely communication from underwriting created stress and frustration. That’s not the experience we want anyone to have.
Unverified deposits can be a challenge due to federal lending guidelines, but we should’ve communicated more clearly and proactively to help you feel informed and supported throughout the process. I completely understand how upsetting it must’ve been to feel boxed in without time to explore other options.
I’d really like the opportunity to learn more about your experience and see what we can do to make this right. Please don’t hesitate to reach out.
clientadvocate@neighborsbank.com
833-919-1229 -
William in Georgia Would Recommend
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Gary in Georgia Would Recommend
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Martha in Arkansas Would Recommend
Wonderful team of professionals! Guided us through the whole process with ease. Definitely recommend Neighbor’s Bank to all future homebuyers.
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April in Oklahoma Would Recommend
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Dale in Arkansas Would Recommend
Being a first home buyer, was scary enough and doing all the wrong things at the wrong time, yet my team help me navigate through to the finish line. I will say this they will defiantly work with you, but it also takes a lot of hard work on your part!! I would recommend Neighbors Bank to anyone!
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Latonya in North Carolina Would Recommend
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Peter in Maine Would Recommend
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Mary in Missouri Would Recommend
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Denise in Arizona Would Recommend
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Letesha in Tennessee Would Recommend
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David in Mississippi Would Recommend
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Amber in Alabama Would Recommend
My loan officer Tim was great. The process itself was definitely difficult but when you you’re getting a mortgage you can expect things to be difficult. The underwriting was by far the worst part of this process, the underwriters could definitely improve, several times our documentation was questioned only for the answer to be already in the document. I don’t think they took the time to fully read the paperwork before sending it back.
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JOSE in Pennsylvania Would Recommend
⭐⭐⭐⭐⭐ I had an outstanding experience with Neighbors Bank! From the very first Loan Officer to the Loan Coordinator, everyone was extremely efficient, professional, and attentive. Their response time was always fast, and they made the entire process smooth and stress-free. I truly appreciate their dedication and excellent customer service. Highly recommend!
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