Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,139
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Cameron in Massachusetts Would Recommend
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Kegan in Michigan Would Recommend
Working with Neighbors was just as easy as the bigger firms, if not more personal than them. I'd recommend Neighbors to anyone looking for a mortgage!
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Trevor in Nebraska Would Recommend
From start to finish the process was easy and the people at Neighbors bank made that possible! Thank you for helping me purchase my first home!
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James in Missouri Would Recommend
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Jonathan in Missouri Would Recommend
The team we worked with was very professional, they communicated well with us and let us know what to expect in the home buying process. They made the home buying process seamless! Thank you Jessica and Kara! We appreciate you!
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Chelsea in Michigan Would Recommend
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Daniel in Texas Would Recommend
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Crystal in Missouri Would Recommend
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Richard in Virginia Would Recommend
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Joe in Indiana Would Recommend
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Sarah in Arkansas Would Recommend
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Angelica in California Would Recommend
Marissa the Senior Loan Officer was amazing! She was very helpful and supportive. And I wanted to give a huge shoutout to Jonathan Loan Coordinator, who was always polite and helpful. Thank you both!
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Jeffrey in Louisiana Would Recommend
Neighbors Bank walked us through every step and answered every question we had no matter how silly it sounded.
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Brian in Pennsylvania Would Recommend
From loan application to closing Neighbor's bank was great to deal with, my loan officer Jessica Seek and Brittany C. Kept constant communication every step of the way.
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Crystal in Maryland Would Recommend
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Shannon in Missouri Would Recommend
Jessica, Kara and their team were great to work with! The loan process from preapproval to clear to close was super smooth and easy.
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Omar in Nevada Would Recommend
Joshua Falke explains everything throughout the process. He kept checking on me and answered any question I had. I highly recommend him. Great job.
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Kasey in Texas Would Recommend
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Kristina in Maine Would Recommend
kept in touch and answered all my question proptly was very good to work with
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Alexander in Illinois Would Recommend
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Evan in Indiana Would Recommend
I really enjoyed working with bob and Kara. Beyond helpful, nice, helping to get best pricing as possible. Beyond amazing people. Definitely recommend them to anyone and everyone. Couldn’t have done it without them. Definitely make sure the client is happy and satisfied.
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Devin in Alabama Would Recommend
This has been the absolute hardest process. The Loan officer I dealt with did not seem to know how to communicate or was not interested in helping but thankfully the loan coordinator I had assigned to my loan, J.D. Parks, was great and he was always willing to help answer any questions I had. All though the loan officer did not listen to several issues I had with the information she provided to me, J.D. was able to understand my issues and address them.
Response from Kaleb, Client Advocate :
Thank you for your honest feedback. I’m truly sorry to hear that parts of your experience were frustrating, especially regarding communication with your loan officer. That’s not the level of service we strive for, and I understand how discouraging that must have felt.
I’m grateful J.D. was there to support you—your kind words about his help mean a lot, and I’ll be sure to share them with him. We’ll also use your feedback to address the issues you faced and ensure a more consistent experience moving forward.
If you'd be willing to talk further, I’d love to hear more. Please don't hesitate to reach out.
clientadvocate@neighborsbank.com
833-919-1229 -
Andrew
I've never left a review before now on anything whatsoever. But this experience was so ridiculous It's hard to believe. The 1st if 8 closing dates they provided was on April 30th this year. The loan finally closed just yesterday. They prevented closing for the last 2 months due to me needing to come up with $8k for closing costs only to receive a $500 check from themselves due to them estimating incorrectly to somehow owe me that money at closing. Postponed again during the 6th month of closing over a .67 transaction in my daily checking account from 3 months prior they wanted me to explain and even ended up telling me I needed to contact an acquaintance that I had wired money to recently and have them provide they're personal bank statements to show they weren't holding money for me in a separate account in their name. Completely bizarre. But hey, they did send me a coupon in email hours after closing for a free appraisal for anyone I refer to them! This is your referral if you can benefit from it!
Response from Kaleb, Client Advocate :
I’m truly sorry to hear how frustrating and drawn-out your loan process was. It’s clear this caused unnecessary stress and frustration, which is not the experience we want any borrower to have.
I’d really appreciate the opportunity to speak with you directly, better understand what happened, and make sure your concerns are fully addressed. Please don’t hesitate to reach out.
clientadvocate@neighborsbank.com
833-919-1229 -
Brandon in Oklahoma Would Recommend
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Walker in Oklahoma Would Recommend
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Annalee in Texas Would Recommend
They were very patient and understanding. Pleasant to work with.
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Tanya in Kentucky Would Recommend
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Leonard in New Jersey Would Recommend
Neighbors Bank has proven they are the right mortgage bank. The staff are all intelligent, caring, along with modest sensitivity to its customers needs. I'm 70 the time this is written. If I had to use a mortgage bank at 80 😃 I'd come right back here. They care, they fight, they think for its potential customers. Until Your in the home you were dreaming of. ❤️
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Teddi in Missouri Would Recommend
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