Neighbors Bank Reviews

My experience with the bank during my home -buying journey was smooth and positive. The loan officer and team were patient, responsive and very supportive every step of the way. They answered all questions and made the process a lot less stressful. I highly recommend working with them if you are looking for a team that genuinely cares and makes things clear and simple

Loan Officer: Khalil Diya

NMLS#2329406

Loan type: Purchase

I feel like a weight5 has been lifted from my shoulders. The team was creative and helpful. I would use them again and also recommend in the future.

Loan Officer: Reed Steuber

NMLS#1842866

Loan type: Refinance

Neighbors is awesome. They are so professional and courteous.

Loan Officer: Aspen Harris

NMLS#2538805

Loan type: Purchase

Jessica and Kara make a great team. Communication is excellent, making the process run smoothly. Highly recommend!

Loan Officer: Jessica Jamison

NMLS#1542764

Loan type: Purchase

10 out of 10!!! Thank you to Neighbor’s Bank and Mckenzie Ruiz….

Loan Officer: Mckenzie Ruiz

NMLS#2217886

Loan type: Purchase

Home buying is brutal and time consuming. Be prepared. Melissa helped with that.

Loan Officer: Melissa Janke

NMLS#995505

Loan type: Purchase

Good company

Loan Officer: Garret Ennenbach

NMLS#1968118

Loan type: Purchase

They made the process easy and efficient. They were all very personable. Overall a wonderful experience.

Loan Officer: Chad Werner

NMLS#1100523

Loan type: Purchase

Great people, great technology, great experience!

Loan Officer: Jessica Jamison

NMLS#1542764

Loan type: Purchase

Working with Neighbors bank was a huge mistake. Yes things got taken care of in the end. but it wasn't without a fight. The Good Lord saw me through the whole thing. From the very beginning I was asked to down load their app to "make things easier" I ended up using the web browser to upload everything asked of me. which wasn't a huge deal. but I was asked to upload the same document multiple times. thing that should have been asked for weeks prior to my closing date were only requested the day of, to two day prior to closing day. I even had to push back the closing date because of this matter. I wasn't able to take possession of my home after signing. The other realtor came into the room to give me the keys to my new home and the lady from the title company told him "the lenders won't send the funds." So I didn't even get the keys to my house till three days after signing for it. I don't know why Neighbors bank wouldn't send the funds on the day of closing. there was A LOT I didn't know or understand and noone from Neighbors Bank would explain or help me understand. I was told three diffrent amounts to bring to closing. I was told to bring a cashier's check so I kinda needed to know the EXACT amount. which I didn't get untill 10minutes before my scheduled appointment time with the title company on closing day. So many people hand there hands in my file I couldn't keep it straight. Lee went on leave. so someone stepped in to cover him. then Rachael was out of office so someone completely diffrent stepped in to work in here place. I felt like I was getting passed around and being told diffrently by everyone to spoke with. When I was expressing that I needed comunication from them. Rachael shot back at me with "I tried calling you dont anser you phone." This was after I've expressed myself multiple times that I can not answer my phone calls at work and they will need to contact be between such and such hours or email/text me. My realtor informed them the same thing. Yet, Phone calls were the method of contact. knowing I can not take that call. there was so much wrong with this whole "adventure."

Loan Officer: Lee Franklin

NMLS#1990666

Loan type: Purchase

Rob & Mariah were fantastic they made this process smooth for us and helped ease my anxiety throughout the whole thing.

Loan Officer: Rob Parham

NMLS#1524830

Loan type: Purchase