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5 out of 5 Stars
The entire team that I worked with, whether I talked to them nearly daily through the whole process (Rusty and Gelvin) or were working behind the scenes to get me through the underwriting process were so helpful and thorough. They always had realistic times lines, had things completed ahead of schedule more often than not. I had an incredibly tight turnaround due to an ending lease and they did not disappoint. I was even able to get moved in an turn my the keys to my rental a day early despite closing the week between Christmas and New Years.They were able to explain complicated processes in a way that was both easy to understand and not belittling. Finance has never been my forte and they always made me feel like I was in full control of the situation and completely understood everything through the whole process. I am also a single woman that never thought I would be able to be a homeowner in my own rights, and yet here I am writing this from the comfort of my new home office.Special shoutout to Rusty, who despite it being in the thick of the holiday season, still fought to make sure that I made it through underwriting before my lease ran out on my rental. I'm sure I cut into his personal time several times, and had issues arise during off hours that needed an immediate resolution. He sacrificed his personal time to make sure I was in a good place financially and emotionally, never making me feel like a bother. He was also incredibly accommodating of all of my many questions and jumped through any and all hoops that came his way when it came to getting us closed on the house.Also, I will say, one of my favorite things that put the me most at ease was the fact that Rusty and Gelvin were never afraid to say "I'm not sure, but I will find out and get back to you with the correct information." I was buying my first home in small rural city with weird tax rules, and I work remotely for a company in a state across the country that I've never actually been to. This came with a lot of very unusual questions, and I will admit that I had a lot of anxiety about the process. I also had a lot of questions that may or may not have been relevant at the time, but I still wanted to make sure that it wouldn't be an issue later down the line that would cause a denial, and they always made sure that my questions were important and worth a through answer, relevant at the time or not.No matter how random or off the wall my questions were, they still deserved an answer, and they always got one. They never would make up an answer in order to keep moving along the loan process or tell me that it wasn't something I had to worry about, they would stop and take the time to find the answer and get it to me. That put me more at ease than working with a loan officer that seemed to magically know everything. No one is going to have all the answers, that's why there is a team in place. They were never afraid to acknowledge that, and would tap in other experts on the subject whenever possible.They always felt like they were on my side, and wanted this to work for me almost as much as I did, and never once did they feel like sales people. The entire team that helped me secure my first home deserves all the praise and recognition (and raises!) in the world.
Loan Officer: Gelvin Harmon
NMLS#2498107
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2 out of 5 Stars
They wanted way more paperwork then other lenders stay they should have needed.
Loan Officer: Hezron Gomes
NMLS#2538522
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4 out of 5 Stars
Loan Officer: Bentley Stilwell
NMLS#2355453
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5 out of 5 Stars
Melissa and Brooke are the absolute best!! Any future home loans I would use them again.
Loan Officer: Melissa Janke
NMLS#995505
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4 out of 5 Stars
Loan Officer: Bentley Stilwell
NMLS#2355453
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5 out of 5 Stars
Loan Officer: Joshua Falke
NMLS#2181237
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4 out of 5 Stars
Loan Officer: Ronny Harpold
NMLS#2348854
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4 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Bentley Stilwell
NMLS#2355453
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3 out of 5 Stars
Loan Officer: Jason Reddy
NMLS#2110137
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1 out of 5 Stars
Loan Officer: Marissa Nichols
NMLS#902827
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3 out of 5 Stars
Loan Officer: Ashley Patterson
NMLS#2110130
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4 out of 5 Stars
Loan Officer: Amber Miller
NMLS#1398551
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5 out of 5 Stars
Loan Officer: Christian Gentil
NMLS#2355963
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5 out of 5 Stars
Loan Officer: Mackenzie Gonzales
NMLS#2497904
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5 out of 5 Stars
Scott Wilson and his entire team at Neighbors Bank made my home buying experience as simple and painless as possible. From Scott's candid explanation about loan terms to Renee being completely on top of the paperwork, I would wholeheartedly recommend using Neighbors Bank for any financing needs.
Loan Officer: Scott Wilson
NMLS#2181239
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5 out of 5 Stars
Loan Officer: Ronny Harpold
NMLS#2348854
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5 out of 5 Stars
Loan Officer: Kye Adams
NMLS#1787907
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5 out of 5 Stars
We are just so happy! The process went quickly and there were very few bumps in the road. We highly recommend Crystal Washington, Meredith Hammer and Dian Shreenauth.
Loan Officer: Crystal Washington
NMLS#1588494
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5 out of 5 Stars
Everyone is very nice, helpful and encouraging. I had a great experience and I loved their website it was very easy to use.
Loan Officer: Abbie Truskowski
NMLS#1866434
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5 out of 5 Stars
Loan Officer: Ronny Harpold
NMLS#2348854