Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,312
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Evan in Indiana Would Recommend
I really enjoyed working with bob and Kara. Beyond helpful, nice, helping to get best pricing as possible. Beyond amazing people. Definitely recommend them to anyone and everyone. Couldn’t have done it without them. Definitely make sure the client is happy and satisfied.
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Walker in Oklahoma Would Recommend
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Brandon in Oklahoma Would Recommend
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Andrew
I've never left a review before now on anything whatsoever. But this experience was so ridiculous It's hard to believe. The 1st if 8 closing dates they provided was on April 30th this year. The loan finally closed just yesterday. They prevented closing for the last 2 months due to me needing to come up with $8k for closing costs only to receive a $500 check from themselves due to them estimating incorrectly to somehow owe me that money at closing. Postponed again during the 6th month of closing over a .67 transaction in my daily checking account from 3 months prior they wanted me to explain and even ended up telling me I needed to contact an acquaintance that I had wired money to recently and have them provide they're personal bank statements to show they weren't holding money for me in a separate account in their name. Completely bizarre. But hey, they did send me a coupon in email hours after closing for a free appraisal for anyone I refer to them! This is your referral if you can benefit from it!
Response from Kaleb, Client Advocate :
I’m truly sorry to hear how frustrating and drawn-out your loan process was. It’s clear this caused unnecessary stress and frustration, which is not the experience we want any borrower to have.
I’d really appreciate the opportunity to speak with you directly, better understand what happened, and make sure your concerns are fully addressed. Please don’t hesitate to reach out.
clientadvocate@neighborsbank.com
833-919-1229 -
Devin in Alabama Would Recommend
This has been the absolute hardest process. The Loan officer I dealt with did not seem to know how to communicate or was not interested in helping but thankfully the loan coordinator I had assigned to my loan, J.D. Parks, was great and he was always willing to help answer any questions I had. All though the loan officer did not listen to several issues I had with the information she provided to me, J.D. was able to understand my issues and address them.
Response from Kaleb, Client Advocate :
Thank you for your honest feedback. I’m truly sorry to hear that parts of your experience were frustrating, especially regarding communication with your loan officer. That’s not the level of service we strive for, and I understand how discouraging that must have felt.
I’m grateful J.D. was there to support you—your kind words about his help mean a lot, and I’ll be sure to share them with him. We’ll also use your feedback to address the issues you faced and ensure a more consistent experience moving forward.
If you'd be willing to talk further, I’d love to hear more. Please don't hesitate to reach out.
clientadvocate@neighborsbank.com
833-919-1229 -
Tanya in Kentucky Would Recommend
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Teddi in Missouri Would Recommend
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Leonard in New Jersey Would Recommend
Neighbors Bank has proven they are the right mortgage bank. The staff are all intelligent, caring, along with modest sensitivity to its customers needs. I'm 70 the time this is written. If I had to use a mortgage bank at 80 😃 I'd come right back here. They care, they fight, they think for its potential customers. Until Your in the home you were dreaming of. ❤️
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Darrin in Missouri Would Recommend
My husband and I have built and sold several investment properties over the years, always using the same lender. But this was the first home we built for ourselves in over 15 years—and it was a very different experience. We initially started the process with our "usual" lender but quickly felt overlooked, likely because our loan wasn’t considered “large.”One afternoon, I reached out to Jessica to explore our options. From the moment we spoke, she made us feel like a priority.Jessica and Kara absolutely knocked it out of the park. Our file was far from straightforward—we have multiple income streams, including self-employment (which I know can be a challenge!). Still, the process was smoother than I ever imagined. They kept in constant contact, guided us every step of the way, and even got us to the closing table ahead of schedule!Thank you, Jessica and Kara, for your exceptional service and dedication. We’ve officially found our new “usual” lender!
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Lashonda in Alabama Would Recommend
Fast, friendly, easy.
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Mitchell in Pennsylvania Would Recommend
Josh and Jenny made the experience very easy and were very nice to work with! Would definitely recommend neighbors bank based on my experience!
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Pamela in Maryland Would Recommend
The entire process was uncomplicated and easy to navigate. My loan officer, Shannon Matlack, was always available with quick and accurate answers. I would recommend Neighbors Bank to anyone looking for a pain free loan experience.
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Teresa in Mississippi Would Recommend
Chad and John were amazing! And got us our first house 3 years after filing bankruptcy. It was the best experience after 2 try’s thank you!!
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Bradley in Michigan Would Recommend
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Dora in Minnesota Would Recommend
Very helpful team and replied to all my questions on time. Would definitely recommend Neighbors Bank. Great job..
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Walter in Virginia Would Recommend
Yes , I was very pleased with their knowledge and can do attitude. Every member of my loan team did their part to make my home buying experience easy for me keeping me in the know when anything changed. I highly recommend Neighbors bank for your mortgage needs sincerely , Walter.
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Tristan in Pennsylvania Would Recommend
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Bridget in West Virginia Would Recommend
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Nichole in Missouri Would Recommend
Being on the other side of a loan file is a wild ride (being the buyer rather than the LO), but Kara and Jessica handled my crazy with grace and patience! :)Thanks ladies!
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Benjamin in Alabama Would Recommend
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Tyler in Missouri Would Recommend
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Steven in Wisconsin Would Recommend
Working with Jessica and Courtney was a fantastic experience. They made the entire loan process incredibly smooth from start to finish. Their expert knowledge and friendly, professional demeanor made everything easy. I highly recommend them!
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Samantha
The people I worked with were great, but the paperwork required was ridiculous. Some papers I had to send 2-3 times. The same document over and over. Had to sign a lead paint paper twice and initial the same document twice.
Response from Kaleb, Client Advocate :
Thank you for your feedback. I'm glad to hear our team made a great impression, but I'm truly sorry for the frustration with the repeated paperwork. That shouldn't have happened, and I completely understand how frustrating it must have been to resend documents and re-sign forms.
Your experience has been shared with our team so we can improve and prevent this going forward. If you’d like to talk more about it, I’m here to help.
clientadvocate@neighborsbank.com
833-919-1229 -
Lilly in Ohio Would Recommend
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Nicole in Indiana Would Recommend
Bentley was the absolute best. I’m so happy that I got to work with her and will do it again.
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Ronald in Nevada Would Recommend
I was approved for a loan to purchase a Lennar home in Las Vegas, but just did not feel right about using the builders loan company, title company seemed like a potential for issues. Boy oh Boy I am truly happy I changed lenders to Neighbors bank. They went above and beyond my expectations. Abbie, and Khaili are great to work with. If your going to buy a home you need these two on your team...
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Brittany in Kentucky Would Recommend
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