Showing All 7,176 Unfiltered Reviews
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5 out of 5 Stars
Derek and Brittany did an amazing job at being proactive and keeping the line communication open for any questions. The process went very smoothly, and was able to lock a competitive rate. Closing went smoothly as well, funds were provided with no issue and closed within one day of the scheduled closing date. I would highly recommend neighbors as your lender!
Loan Officer: Derek Wilson
NMLS#2653342
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5 out of 5 Stars
Neighbors Bank made the financial side of our home buying process stupidly simple. Their team was quick, communicative, and thorough with every aspect of our purchase. The Credit team especially was a life saver during our home buying process. 10/10
Loan Officer: Jennifer Brown
NMLS#2653020
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5 out of 5 Stars
Emma and Brooks kept you updated on the entire process and explained everything very clearly. They were quick to respond with any questions or confusion I had.
Loan Officer: Brooks Rapp
NMLS#1660966
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5 out of 5 Stars
Had a great experience with Neighbors Bank from start to finish. The approval process was quick and straightforward, and their app is one of the best I’ve used—super intuitive with a clean, easy-to-navigate UI.Everything from pre-qualification to closing went smoothly, with clear communication the whole way through. They offer a wide range of loan options too, including rural development and FHA with down payment assistance, which made a big difference for us.Overall, an excellent experience—highly recommend Neighbors Bank if you’re looking for a lender that makes the process simple and efficient.
Loan Officer: John Gallagher
NMLS#2708377
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5 out of 5 Stars
Great overall experience!!
Loan Officer: Christopher Westphalen
NMLS#1162124
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5 out of 5 Stars
Kevin and David worked so hard helping me to qualify for a mortgage loan. They jumped through lots of hoops for me. Thank you Guys!
Loan Officer: Kevin Osterhaus
NMLS#1960695
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5 out of 5 Stars
From the beginning of looking at homes, through the many pre approvals over 6 plus months they hung in there with me. When we finally found a property the final approval went smooth. They communicated very clearly and made every step flow seamlessly
Loan Officer: Brooks Rapp
NMLS#1660966
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5 out of 5 Stars
Loan Officer: Reilly Aldrich
NMLS#2708386
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5 out of 5 Stars
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
Loan Officer: Melissa Janke
NMLS#995505
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1 out of 5 Stars
Took 4 months to try and buy this house when I asked about a dramatic increase in the cost in points i was ignored the first time second time I was told they would look into it and they never got back to me whenever I asked questions they would respond days later if not a week later
Loan Officer: Jessica Seek
NMLS#2110132
Response from Kaleb, Client Advocate :
I’m really sorry this was your experience. Delays, unclear cost changes, and lack of follow-up are incredibly frustrating and not the level of service we aim to provide. You deserved timely answers and clear communication throughout.
I’d appreciate the chance to look into this and help provide clarity. Please feel free to reach out to me directly.
clientadvocate@neighborsbank.com
833-919-1229 -
2 out of 5 Stars
The close date was over 2 weeks late. Neighbors bank was not prepared. That isn’t acceptable to me. I could have lost the house we wanted.
Loan Officer: Sierra Wheeler
NMLS#2709012
Response from Kaleb, Client Advocate :
I’m really sorry to hear this—having your closing delayed, especially by that long, is incredibly stressful and understandably upsetting. Feeling like your home was at risk due to a lack of preparation is not acceptable, and that’s not the experience we want for our borrowers.
I’d truly appreciate the opportunity to look into what happened and see how we can make this right. Please feel free to reach out to me directly.
clientadvocate@neighborsbank.com
833-919-1229 -
1 out of 5 Stars
The rates are higher than average, even for someone with good credit. Communication at the preapproval process was great, but once I had an accepted offer communication from the loan coordinator was lacking. I was asked a few days before my planned closing date for documents I had uploaded nearly two weeks prior. Clear to close came too close to planned closing and we had to sit around waiting at closing for the funds from Neighbors Bank wire to be received.
Loan Officer: Tim Vieck
NMLS#2181144
Response from Kaleb, Client Advocate :
Thank you for sharing this—while I’m glad the preapproval process went smoothly, I’m really sorry the rest of your experience didn’t match that standard. Higher-than-expected rates, last-minute document requests, and delays with the wire at closing are all understandably frustrating, especially at such a critical stage.
You should have received consistent communication and a smoother, more prepared closing experience. I’d appreciate the opportunity to look into what happened and help provide some clarity.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Loan Officer: Christopher Westphalen
NMLS#1162124
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5 out of 5 Stars
Loan Officer: Jaime Roocke-Sherman
NMLS#2749805
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1 out of 5 Stars
Josh left on vacation twice during our time to get things together. His assistant asked for the same documents over and over and never explained what she needed. I was always asking for updates and getting very little response if any at all. They did next to nothing for 3 weeks and then the day we originally were supposed to close they really started working on our financing. For being the number 3 USDA company i had a bad experience
Loan Officer: Joshua Falke
NMLS#2181237
Response from Kaleb, Client Advocate :
I’m truly sorry this was your experience. It’s frustrating to have to repeat yourself on documents, deal with unclear requests, and feel like progress stalled for weeks—especially only to have things rushed at the last minute. You should have received clear communication, steady progress, and better support the entire way through.
I’d really like to understand more about what happened and see how we can help make this right. Please don’t hesitate to reach out to me directly.
clientadvocate@neighborsbank.com
833-919-1229 -
3 out of 5 Stars
Keri Bender was fabulous to work with. She was able to fill in gaps that may have been missed by other people in the loan process. She is the essence of going above and beyond.
Loan Officer: Keri Bender
NMLS#2708371
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5 out of 5 Stars
The loan process was incredibly straight-forward and all of our worries about down payment costs, and types of loans available were taken care of for us as soon as we mentioned them. Mr. Cooper was incredibly responsive, and was very pleasant to work with when I needed to call and ask about uncertainties. Whether it was a question about something on our paperwork, questions about estimations and costs, or confirmations that I was understanding something properly, he was always happy to help and easy to reach. Overall working with Neighbor's Bank was very seamless and took a lot of stress off our shoulders!
Loan Officer: Cooper Allen
NMLS#170363
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5 out of 5 Stars
Garrett and his team were extremely helpful. He always responded to my emails or text messages. He walked me through the whole home buying experience from start to end. I would definitely recommend anyone to achieve their dream of homeownership with his team.
Loan Officer: Garret Ennenbach
NMLS#1968118
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4 out of 5 Stars
Everyone at Neighbors Bank was amazing! From start to finish. I had a great team to work with.
Loan Officer: Jessica Seek
NMLS#2110132
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4 out of 5 Stars
Loan Officer: Reilly Aldrich
NMLS#2708386
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5 out of 5 Stars
Loan Officer: Rob Parham
NMLS#1524830
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5 out of 5 Stars
Great experience!
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Evelyn, Chad, and Lindsey made the whole process smooth, and as pain free as possible. Kept us updated through every step and went the extra mile with their communication.
Loan Officer: Chad Werner
NMLS#1100523
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4 out of 5 Stars
Everything was great except for the closing, but I can"t say anything about it because you guys did a great job with it considering you had a week to come up with documents.
Loan Officer: Steven Boehme
NMLS#2708448
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5 out of 5 Stars
Loan Officer: Justice Page
NMLS#2653154
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
My team Joey M and Tiffani K were top notch! They answered every one of my questions thoroughly and patiently. They took care of navigating the process of first time home buying with ease. Their kind words of encouragement and support really helped me through all my feelings. This was a tough sale due to the selling party but their willingness to not give up on me and my dream of owning a home was one of the best parts of working with them. I really appreciated the communication between weekly check-ins as well as talking through every step of the way. I can't thank these two enough for all their work, hands down best team ever!
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764