Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,136
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Hunter in Kentucky Would Recommend
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Chance in Montana Would Recommend
Professional team working hard for our mortgage.
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Michael in Ohio Would Recommend
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Darryl in Illinois Would Recommend
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Jackie in Tennessee Would Recommend
They were great ! Communication daily if needed. Never felt alone ! I have bought homes in the past but this has been the best experience !
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Nydia in South Carolina Would Recommend
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Branton in Arkansas Would Recommend
Everyone that was involved with our home buying process was extremely helpful. From the start to closing they guided us and answer any and every question or concerns we had. As first time home buyers with no money to put down, this was a stressful journey but the team did amazing at taking as much as the stress away as possible. I would strongly recommend them to anyone!! We started off filling out the application just to see what the bank would even say and ended up having a dream come true. Thank you to everyone on the team. Chris Yackly, Lee Franklin, Justina Lamauskaite, Sierra Wheeler as well as our realtor Yvonda Kissinger
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Waylon in Oklahoma Would Recommend
My lender was Joshua Falke, he was absolutely stellar throughout the entire process. He walked me through step by step and explained everything to me so that I could understand, multiple times on occasion actually. He was prompt and every time I called he answered the phone, if I had to leave a seldom message he responded within an hour at most, probably not even that long. He gave me a heads up if he wasn’t gonna be in the office but would still call while on vacation to keep me informed. He is extremely knowledgeable about the process. He is an employee that every employer would love to have on their team. I’m sure satisfied that he was on my team. Thank you Josh and thank you Neighbors Bank.
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Tyler in Illinois Would Recommend
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Brandon in Texas Would Recommend
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Andrew in Oklahoma Would Recommend
I started my journey with neighbors bank April of this year and as of July 9th 2025 I am officially a homeowner. I never thought it would happen that fast and the team that I had with Neighbor’s Bank were top notch. Very clear communication even on weekends when they did not have to answers my questions and worked diligently to make sure this was a smooth process. I would definitely recommend and I will for sure use Neighbor’s Bank again if the opportunity arises.
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Sean in South Carolina Would Recommend
The entire team at Neighbors Bank made the home buying experience extremely easy. My fantastic loan officer, Jason Reddy, especially and the other folks I dealt with, everyone was great. I would definitely recommend Jason and the team at Neighbors to anyone looking to buy a home.
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Erin in Missouri Would Recommend
I gave a 10 because I know what a poor rating means. With that being said, I was never called when we were clear to close. I specifically gave the LC a date and time for closing and it was initially scheduled wrong. Please know your audience and realize not everyone does business by text message.
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Lawrence in Mississippi Would Recommend
I recommend Neighbors Bank to anyone interested in buying a home. The entire team from Heather, Chad, and Madison were awesome. All questions were answered and nothing was ever kept away. Thank you Neighbor's for helping me accomplish a huge goal off my check list. I look forward to sending more home buyers your way. Lawrence Robinson
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Chris in Kentucky Would Recommend
Great people to work with very honest and made our home buying experience a great one. Give them a try you won't be disappointed.
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Savannah in Kentucky Would Recommend
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Summer in Oklahoma Would Recommend
We had such a great experience working with Neighbors Bank for our home loan. From start to finish, the communication was clear, quick, and super helpful. Even though I’m from a small town, the service we got was better than what I’ve ever had locally. Everything moved along smoothly, and we always felt like we were in good hands. I’d definitely recommend Neighbors Bank to anyone looking for a home loan—they really made the process easy and stress-free.
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Angela in Tennessee Would Recommend
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Amy
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Charles in Kentucky Would Recommend
Always answered our questions in a timely manner
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Sara in West Virginia Would Recommend
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Matt in Wisconsin Would Recommend
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Ronnie in West Virginia Would Recommend
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Caleb in Indiana Would Recommend
Was incredibly friendly, professional, and quick. Would work with them again.
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Samuel in North Carolina Would Recommend
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Ben in Alabama Would Recommend
Great experience. Abbie and the crew were great with communication and kept everything moving and we closed on schedule.
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Chelsea in Arkansas Would Recommend
Bentley and Morgan were amazing and extremely helpful throughout the whole process. This was my first time buying a house and applying for a loan. Bentley answered all my questions and explained the process and next steps, ensuring that I understood the process. Upon closing, our realtor and titling agent also commented on how smooth everything went and expressed how impressed they were with our team at neighbors bank and they hope to work with them again in the future. Overall it was a great experience!
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Ronald
$1000.00 error discovered at closing. No apologies, just asked if we wanted to continue. Client advocate gets involved. Told me it was our fault.
Response from Mason, Client Advocate :
I’m truly sorry for the error discovered at closing and the way it was handled. That’s not the standard we hold ourselves to at Neighbors Bank, and I sincerely regret the impact it had on your experience.
Your feedback is being taken seriously and shared with our team so we can do better moving forward. If there’s anything I can do to help, please don’t hesitate to reach out.
clientadvocate@neighborsbank.com
833-919-1229 -
Stephanie in Missouri Would Recommend
Very responsive with great customer service. Answered all my questions and were extremely helpful and communicative.
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