Showing All 7,259 Unfiltered Reviews
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5 out of 5 Stars
From the beginning of looking at homes, through the many pre approvals over 6 plus months they hung in there with me. When we finally found a property the final approval went smooth. They communicated very clearly and made every step flow seamlessly
Loan Officer: Brooks Rapp
NMLS#1660966
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2 out of 5 Stars
The close date was over 2 weeks late. Neighbors bank was not prepared. That isn’t acceptable to me. I could have lost the house we wanted.
Loan Officer: Sierra Wheeler
NMLS#2709012
Response from Kaleb, Client Advocate :
I’m really sorry to hear this—having your closing delayed, especially by that long, is incredibly stressful and understandably upsetting. Feeling like your home was at risk due to a lack of preparation is not acceptable, and that’s not the experience we want for our borrowers.
I’d truly appreciate the opportunity to look into what happened and see how we can make this right. Please feel free to reach out to me directly.
clientadvocate@neighborsbank.com
833-919-1229 -
1 out of 5 Stars
The rates are higher than average, even for someone with good credit. Communication at the preapproval process was great, but once I had an accepted offer communication from the loan coordinator was lacking. I was asked a few days before my planned closing date for documents I had uploaded nearly two weeks prior. Clear to close came too close to planned closing and we had to sit around waiting at closing for the funds from Neighbors Bank wire to be received.
Loan Officer: Tim Vieck
NMLS#2181144
Response from Kaleb, Client Advocate :
Thank you for sharing this—while I’m glad the preapproval process went smoothly, I’m really sorry the rest of your experience didn’t match that standard. Higher-than-expected rates, last-minute document requests, and delays with the wire at closing are all understandably frustrating, especially at such a critical stage.
You should have received consistent communication and a smoother, more prepared closing experience. I’d appreciate the opportunity to look into what happened and help provide some clarity.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Loan Officer: Jaime Roocke-Sherman
NMLS#2749805
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5 out of 5 Stars
Loan Officer: Christopher Westphalen
NMLS#1162124
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1 out of 5 Stars
Josh left on vacation twice during our time to get things together. His assistant asked for the same documents over and over and never explained what she needed. I was always asking for updates and getting very little response if any at all. They did next to nothing for 3 weeks and then the day we originally were supposed to close they really started working on our financing. For being the number 3 USDA company i had a bad experience
Loan Officer: Joshua Falke
NMLS#2181237
Response from Kaleb, Client Advocate :
I’m truly sorry this was your experience. It’s frustrating to have to repeat yourself on documents, deal with unclear requests, and feel like progress stalled for weeks—especially only to have things rushed at the last minute. You should have received clear communication, steady progress, and better support the entire way through.
I’d really like to understand more about what happened and see how we can help make this right. Please don’t hesitate to reach out to me directly.
clientadvocate@neighborsbank.com
833-919-1229 -
4 out of 5 Stars
Everyone at Neighbors Bank was amazing! From start to finish. I had a great team to work with.
Loan Officer: Jessica Seek
NMLS#2110132
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5 out of 5 Stars
Garrett and his team were extremely helpful. He always responded to my emails or text messages. He walked me through the whole home buying experience from start to end. I would definitely recommend anyone to achieve their dream of homeownership with his team.
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
The loan process was incredibly straight-forward and all of our worries about down payment costs, and types of loans available were taken care of for us as soon as we mentioned them. Mr. Cooper was incredibly responsive, and was very pleasant to work with when I needed to call and ask about uncertainties. Whether it was a question about something on our paperwork, questions about estimations and costs, or confirmations that I was understanding something properly, he was always happy to help and easy to reach. Overall working with Neighbor's Bank was very seamless and took a lot of stress off our shoulders!
Loan Officer: Cooper Allen
NMLS#170363
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3 out of 5 Stars
Keri Bender was fabulous to work with. She was able to fill in gaps that may have been missed by other people in the loan process. She is the essence of going above and beyond.
Loan Officer: Keri Bender
NMLS#2708371
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5 out of 5 Stars
Loan Officer: Rob Parham
NMLS#1524830
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4 out of 5 Stars
Loan Officer: Reilly Aldrich
NMLS#2708386
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5 out of 5 Stars
Great experience!
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Evelyn, Chad, and Lindsey made the whole process smooth, and as pain free as possible. Kept us updated through every step and went the extra mile with their communication.
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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4 out of 5 Stars
Everything was great except for the closing, but I can"t say anything about it because you guys did a great job with it considering you had a week to come up with documents.
Loan Officer: Steven Boehme
NMLS#2708448
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5 out of 5 Stars
Loan Officer: Justice Page
NMLS#2653154
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5 out of 5 Stars
Third home I’ve purchased through Neighbors Bank and will be calling them for the fourth.
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
My team Joey M and Tiffani K were top notch! They answered every one of my questions thoroughly and patiently. They took care of navigating the process of first time home buying with ease. Their kind words of encouragement and support really helped me through all my feelings. This was a tough sale due to the selling party but their willingness to not give up on me and my dream of owning a home was one of the best parts of working with them. I really appreciated the communication between weekly check-ins as well as talking through every step of the way. I can't thank these two enough for all their work, hands down best team ever!
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
Loan Officer: Sierra Wheeler
NMLS#2709012
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5 out of 5 Stars
Loan Officer: Kolby Hurt
NMLS#1751276
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4 out of 5 Stars
I'm very pleased with neighbors bank and everything they had done to help me get my house I really appreciate everything they did and all the time they put into helping me
Loan Officer: Chris Yackley
NMLS#2110129
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5 out of 5 Stars
Our experience with Neighbors Bank was beyond amazing!! Our NB mortgage team went above and beyond our expectations to put us in the home of our dreams!! When I would get stressed or anxious, I could always count on Heather Yackley to come to my rescue and make everything make sense again.We would most definitely recommend NB and will use them again in the future if we ever decide to leave our lake house!!
Loan Officer: Heather Yackley
NMLS#1241088
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4 out of 5 Stars
Loan Officer: Shannon Matlack
NMLS#982020