Showing all 7,128 unfiltered reviews
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Samantha in West Virginia Would Recommend5 out of 5 Stars
Featured review from Feb 16, 2026
Josh and Julie were very helpful every step of the way. They were prompt with their responses and was able to help me close within a month. The process was smooth.
Loan Officer: Joshua Falke
NMLS#2181237
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Jimmy in Missouri Would Recommend5 out of 5 Stars
Featured review from Feb 15, 2026
These guys make purchasing a house as simple as possible. Highly recommend!
Loan Officer: Rob Parham
NMLS#1524830
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Eric in Arkansas Would Recommend5 out of 5 Stars
Feb 15, 2026
Loan Officer: Chad Werner
NMLS#1100523
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Tami in Texas Would Recommend5 out of 5 Stars
Feb 14, 2026
Loan Officer: Chad Werner
NMLS#1100523
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Maria2 out of 5 Stars
Feb 14, 2026
As a disable veteran I was not given the credits I deserved even though I send offers from other banks offering me a lower interest rate and way lower closing cost. I was told that I could decide whether I wanted to stay or go. The only reason I decided to stay with you was to keep me from starting all over again since I suffer from anxiety and I grant you that your online application programcwas easier to use.
Loan Officer: Jessica Kelly
NMLS#1450320
Response from Kaleb, Client Advocate :
First and foremost, thank you for your service. I’m truly sorry to hear that this was your experience.
Being told you could “stay or go” would understandably feel discouraging—especially while managing anxiety during an already stressful process. You deserved to feel supported and fully valued. I appreciate you mentioning the ease of our online application, but that should never outweigh clear communication and thoughtful guidance.
If you’re open to it, I would truly like to learn more about your experience and see how we can address your concerns.
clientadvocate@neighborsbank.com
833-919-1229 -
Presley in Illinois Would Recommend4 out of 5 Stars
Feb 13, 2026
Loan Officer: Tim Vieck
NMLS#2181144
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Angelia in Alabama Would Recommend5 out of 5 Stars
Featured review from Feb 13, 2026
Working with my home loan officer was truly one of the best decisions I made during the home buying process. From day one, they were professional, knowledgeable, and incredibly responsive. Every question I had — no matter how small — was answered quickly and clearly, which gave me so much confidence and peace of mind.They took the time to explain all of my options, helped me secure a fantastic rate, and made what could have been a stressful experience feel smooth and manageable. Their attention to detail and dedication to getting everything done on time was beyond impressive.What really stood out was how much they genuinely cared. I never felt like just another transaction — I felt supported every step of the way.If you’re looking for a home loan officer who is trustworthy, efficient, and truly goes above and beyond, I highly recommend Breonna Bishop and Julia Koenig. I wouldn’t hesitate to work with them again!
Loan Officer: Breonna Bishop
NMLS#2708152
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Ray in South Carolina Would Recommend4 out of 5 Stars
Feb 13, 2026
All of whom i worked with were great and I thank them all for making a dream a reality.
Loan Officer: Marissa Nichols
NMLS#902827
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Melvin in Illinois Would Recommend5 out of 5 Stars
Feb 12, 2026
Great customer service
Loan Officer: Kevin Osterhaus
NMLS#1960695
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Kaylen in Mississippi Would Recommend4 out of 5 Stars
Feb 12, 2026
Loan Officer: Derek Wilson
NMLS#2653342
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Anna in Kentucky Would Recommend5 out of 5 Stars
Featured review from Feb 12, 2026
Joey Mirth, Tyler Grace and the entire team responsible for financing our home purchase was absolutely top notch. There were things the needed additional attention during the process... they were there. At last minute challenge was faced head on with all hands-on deck and we still closed on the scheduled day. What else can I say, Just Awesome!
Loan Officer: Joey Mirth
NMLS#1965551
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Isabella in South Carolina Would Recommend5 out of 5 Stars
Featured review from Feb 12, 2026
This was my first time buying a home and the team at Neighbors Bank was helpful and ensured the process went smoothly for me. They were available whenever I had any questions. They also made sure I understood what was needed. Thank you all!
Loan Officer: Marissa Nichols
NMLS#902827
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Jonathan in Tennessee Would Recommend5 out of 5 Stars
Feb 11, 2026
Loan Officer: Kevin Osterhaus
NMLS#1960695
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Jennifer in Missouri Would Recommend5 out of 5 Stars
Featured review from Feb 11, 2026
Excellent customer service and communication from start to finish!!
Loan Officer: Chad Werner
NMLS#1100523
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Andre in North Carolina Would Recommend4 out of 5 Stars
Feb 11, 2026
Loan Officer: Jessica Seek
NMLS#2110132
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Madison in Missouri Would Recommend5 out of 5 Stars
Featured review from Feb 11, 2026
My husband and I are first time homebuyers. We were nervous about the process, especially having our hands full with a one year old and another on the way. Our loan team was AMAZING! Jessica Jamison and Kara Muenks made the process not only easy, but helped give us confidence the whole way through to owning our beautiful home. They were fast to answer questions and never made us feel like an inconvenience. We can't say enough incredible things about our experience and are truly grateful to Neighbors Bank for taking a major life milestone and turning it into a lifelong, wonderful memory for us and our family!
Loan Officer: Jessica Jamison
NMLS#1542764
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Gretchen in West Virginia Would Recommend5 out of 5 Stars
Featured review from Feb 10, 2026
I have several obstacles that came about and they were fantastic to work with me during those times
Loan Officer: Chad Werner
NMLS#1100523
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Louis in Missouri Would Recommend5 out of 5 Stars
Feb 10, 2026
Loan Officer: Nathan Groves
NMLS#1096165
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Robert in Illinois Would Recommend3 out of 5 Stars
Feb 9, 2026
To be brutally honest, it was one heck of a time. A lot of frustrating moments, but they got the job done! We all can now say we did it! Yes, sometimes things do not go to plan. They pulled through for me though. I had some issues on my end. Buying a house is always a pain in the rear, but we did it. Customer service was on point overall, Tyler and Jessica had a lot of patience with me, even when I was over the top with frustrations.Thank you guys
Loan Officer: Jessica Seek
NMLS#2110132
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Saray in Florida Would Recommend5 out of 5 Stars
Featured review from Feb 9, 2026
Neighbors Bank has very friendly staff and confidently guided us in the process of the home loan and what is to be expected. Tasha, Tyler and Chad were the best in making the process run smoothly. Thank you Neighbors Bank!
Loan Officer: Chad Werner
NMLS#1100523
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Steven in Missouri Would Recommend5 out of 5 Stars
Feb 9, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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Amr in Pennsylvania Would Recommend5 out of 5 Stars
Featured review from Feb 8, 2026
I had a great experience with Neighbors bank throughout my home loan process. From pre-approval through clear-to-close, their team was organized, transparent, and very responsive whenever I had questions or needed clarification on documents or numbers.The closing process was handled efficiently, and I always felt like my file was being actively managed rather than sitting in a queue. They were also very clear about requirements and timelines, which helped me prepare and avoid last-minute surprises.Overall, the process was smooth, professional, and much less stressful than I expected. I would definitely consider working with them again and recommend them to others purchasing a home.
Loan Officer: Derek Wilson
NMLS#2653342
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Carrie in Florida Would Recommend5 out of 5 Stars
Featured review from Feb 7, 2026
Every step of the way my loan team was receptive to all my questions and communication to me was swift and pleasant. Even my title person commented more than once how awesome my loan team was.
Loan Officer: Chad Werner
NMLS#1100523
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Cedric in Michigan Would Recommend5 out of 5 Stars
Featured review from Feb 7, 2026
I had a crazy dream and timeline that Max H. & Derek W. made it happen! After some long work nights as well as millions of docusigns I was very grateful for the lending team I was giving purchasing my first home! Thanks Neighbors Bank!
Loan Officer: Derek Wilson
NMLS#2653342
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Paige in Illinois Would Recommend5 out of 5 Stars
Featured review from Feb 7, 2026
Shannon and Kathleen were great! Both were quick to respond with any questions we had as well as very informative throughout the entire process.
Loan Officer: Shannon Matlack
NMLS#982020
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Rachael in Mississippi Would Recommend5 out of 5 Stars
Featured review from Feb 6, 2026
I recently worked with Neighbors Bank for my home purchase and I could not be happier with my experience. From start to finish, the team was wonderful—attentive to my needs and always available to answer my questions. They made what could have been a stressful process feel incredibly easy and straightforward. I was genuinely impressed by their professionalism and the care they showed throughout every step. Neighbors Bank went above and beyond to ensure that everything was handled smoothly, and I truly appreciated their dedication. Thanks to their support, I was able to purchase my home with confidence and peace of mind. I highly recommend Neighbors Bank to anyone looking for a lender who values customer service and makes the home buying process stress-free.
Loan Officer: Rob Parham
NMLS#1524830
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Thomas in Indiana Would Recommend5 out of 5 Stars
Featured review from Feb 6, 2026
My team is great! I was family not just a name. Knowledgeable friendly helpful all the best qualities Julia, Kellie and Cooper are awesome They were my support during the good and the bad Mostly all Good. Five GOLD Stars to all of them! Keep up the GOOD Work. Best of Luck to all.
Loan Officer: Cooper Allen
NMLS#170363
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Dale in Missouri Would Recommend5 out of 5 Stars
Featured review from Feb 6, 2026
Very friendly and knowledgeable staff. The Neighbors Bank portal is very user friendly which makes it much easier and faster for uploading documents, reviewing documents and communicating with the Loan Officer.
Loan Officer: Jessica Jamison
NMLS#1542764
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