Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,563
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Dylan in Nebraska Would Recommend
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Brandon in West Virginia Would Recommend
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Lonnie in Indiana Would Recommend
They go above and beyond for their customers I would try them again if I could
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Desiree in Michigan Would Recommend
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Teresa in Ohio Would Recommend
About Jessica Seek (Loan Officer at Neighbor’s Bank): Jessica took the time to answer all of my questions and explained every detail in a way that made the process much less intimidating. As a first-time homebuyer, I really appreciated her patience and clarity. She made me feel like I had known her forever, and that trust meant a lot.About Neighbor’s Bank: The bank’s workflow was smooth and organized. I especially liked how records were always easily accessible and how convenient the e-signing process was. It kept everything on track and stress-free.About Macie Rine (Real Estate Agent): Macie went above and beyond to accommodate my husband and me in our home search. We looked at well over a dozen homes, and she never once made us feel rushed or pressured. Instead, she was patient, supportive, and dedicated to helping us find the perfect fit.Overall, both Jessica and Macie exceeded our expectations, and I’m grateful for their professionalism, kindness, and support throughout the entire process.
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William in Arkansas Would Recommend
Our loan officer Andrew Barlow was super awesome! Always friendly and willing to answer anytime I had any questions no matter how small my concern was! My realtor even commented on how good he was…she said she could tell he really cared! Neighbors bank worked great with us and the process went so smoothly!
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Derrick in Maine Would Recommend
The entire team I had was great! They are quick to answer any questions you may have. The portal system in the app with the itemized to-do list made things simple especially for a first time home buyer like myself. Great experience overall!
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Joseph in Ohio Would Recommend
Staff was awesome! Took a little longer than expected though. Other than that I would recommend
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William
The beginning of the process of buying a home was nice. Christina Jordan did a wonderful job with staying in touch and helping out with things that needed to be handled in the earlier stages of started. Later on in the process got a bit bumpy and a few things could have been a bit better. I feel as a client the ball was dropped on me a few times. The communication from my loan coordinator was very awful and it took me and my agent several times reaching out to get a response back. Some of the information was misleading to a point I was extremely frustrated. The underwriters fail to let us know we needed to have more testings done until 2 days before my first closing date. My closing date was thrown around 4 separate times. The reason I wouldn’t recommend a referral is because I had already recommended 2 other people during the process of first buying and again the ball was dropped on me and I get very little to no communication. When communication was there it was misleading.
Response from Kaleb, Client Advocate :
Thank you for taking the time to share your experience. I’m glad to hear Christina Jordan provided great support early on—that means a lot to us. But I’m truly sorry that the rest of your journey didn’t reflect that same level of care and consistency. Delayed responses, unclear communication, and last-minute underwriting requests are not acceptable, especially when they impact your ability to close on time and with confidence.
I’d welcome the opportunity to speak with you directly so we can better understand what went wrong and make it right.
clientadvocate@neighborsbank.com
833-919-1229 -
Kathryn in Kansas Would Recommend
Everyone from beginning to close was very helpful and walked me through each step along the way! The online portal was very user friendly and easy to navigate!
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Devan in Alabama Would Recommend
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Elizabeth in Kansas Would Recommend
Very helpful and understanding
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Crystal in Kentucky Would Recommend
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Dean in Oklahoma Would Recommend
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Brendan in Illinois Would Recommend
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Jonathan in Pennsylvania Would Recommend
Hello My Friends,My experience was excellent with Neighbors Bank. Lane B. my Loan Officer and Mariah D. my Loan Coordinator were Great! From the beginning with Lane he was top notch in everything, and that same professionalism and friendship was set all the way through with Mariah. I feel truly blessed and grateful that Neighbors Bank was able to be part of my dream, of homeownership, happen. Thanks a Ton!!!Kind Regards, Jonathan Arnold
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Heidi in Michigan Would Recommend
Kolby Hurt was amazing ! He answered all my questions and guided my home buying with ease
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Jerry in Kentucky Would Recommend
It was real good working with the bank all went well
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Elijah in Florida Would Recommend
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Sarah in Arkansas Would Recommend
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Barbara in Michigan Would Recommend
My story is to long to go through everything but let's just say that my loan officer Garrett and Andrea worked together very closely to make me a homeowner.Although there were times where I felt it wasn't worth the hassell Garrett stood by me and continued to do his job diligently and in a timely manner. Let's just say he went above and beyond from phone calls to texts to repeating himself he just stayed calm and help me to stay cam throughout the first part of our journey.In the beginning It was a little rocky with things but after working with him for sometime we worked well together.And let's just say thats what makes things rememorable.
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Alaina in Pennsylvania Would Recommend
Both Abbie and Derek were amazing! They made the whole process so simple. I could not have asked for a better team!
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Chris
Had issues closing the house multiple times. Had to take time off work only to be told 30 minutes before closing that it would not be possible.
Response from Kaleb, Client Advocate :
Thank you for sharing your experience, and I’m truly sorry for the repeated issues with your closing. Having to take time off work—only to be told last-minute that things wouldn’t move forward—is incredibly frustrating and disappointing. You deserved clear communication and a reliable timeline, and I regret that we didn’t deliver on that.
I’d really appreciate the chance to speak with you directly and learn more so we can address what went wrong.
clientadvocate@neighborsbank.com
833-919-1229 -
Christopher in Michigan Would Recommend
Neighbors bank has helped simplify every aspect of buying our new home. From the approval processes to setting up an amazing team and even issues that could arise after closing is finished. Like scammers and other potential Issues for new homeowners!!!
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Calvin in Georgia Would Recommend
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Kenneth
Way too much repetitive stuff required to keep us busy!! When prequalified then you try to disqualify them with all the repetitive stuff in the todo list. To many people involved and with the main loan officer never available is a joke!! Bought 3 houses this was my 4th and never this bad with other mortgage banks!! Not happy at all!!
Response from Kaleb, Client Advocate :
Thank you for your honest feedback. I’m really sorry to hear how frustrating and overwhelming this experience was for you. The process should never feel like a constant uphill battle, and it’s clear the repetitive requests, lack of availability, and too many hands in the process left you feeling unsupported. That’s not how we want any of our borrowers to feel.
I truly appreciate you sharing this and would welcome the chance to speak with you directly to better understand how we can make this right.
clientadvocate@neighborsbank.com
833-919-1229 -
Branden in Alabama Would Recommend
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Ciara in Georgia Would Recommend
Aspen, our lender and her team were excellent getting us through the process of owning our first home! They were very kind and made sure we understood all details. We would definitely recommend!
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Amy in Wisconsin Would Recommend
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