Showing all 6,643 unfiltered reviews
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Connie in Mississippi Would Recommend
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Butch in Pennsylvania Would Recommend
Very easy process hard working team
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Jennifer in Tennessee Would Recommend
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Caleb in Kansas Would Recommend
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Ellie in Georgia Would Recommend
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Michael
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Nicholas
I had a prequalified letter then when it came to closing I had to rush and pay another debt off before I could close. This information made no sense since I had a prequalified letter. So neighbors bank cost me more money. I asked several times to speak to a supervisor and no one ever called me. I was going to be homeless because of the situation but i rushed and paid what I needed to, to get to the closing table within the contracted amount of time. If I hadn’t had made an offer on a home I would have looked at a different mortgage company.
Response from Kaleb, Client Advocate :
Thank you for sharing your experience, and I’m truly sorry for the stress and unexpected costs you faced so close to closing. I understand how upsetting it must have been to receive a prequalification letter, only to be told later you had to pay off debt urgently—with no clear explanation and no response to your requests for a supervisor. That’s not the level of support you should have received.
I’d appreciate the opportunity to speak with you directly and make sure your concerns are fully addressed.
clientadvocate@neighborsbank.com
833-919-1229 -
Tyler in Colorado Would Recommend
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Cody in Pennsylvania Would Recommend
Great team so helpful outs and at there job
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Dannika in Iowa Would Recommend
This was my first home that I purchased! Everyone I worked with here was absolutely amazing and super super helpful! I 100% would recommend to anyone!
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Dylan in Nebraska Would Recommend
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Heather in Missouri Would Recommend
The refi process was very smooth! Between communication with the team and having the app, I was able to complete all steps with plenty of time to spare. Thanks for a great experience!
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Amber in Illinois Would Recommend
Everything went perfect easy stress-free during the process. I am so happy how everything turned out I would highly recommend Neighbor’s bank.
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Keegan in Michigan Would Recommend
This really amazing, help me lots and be patient with me, they are did great help me lots! I do recommend his!!
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Jeremy in Missouri Would Recommend
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Zachary in Connecticut Would Recommend
Neighbors bank was thorough and very on top of everything throughout the process
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Mahir in Pennsylvania Would Recommend
I came across Neighbors Bank online by chance. I applied online and received an immediate response. Chris Whitt helped us with every step of the process from the first minute. He is truly an expert and a legend in his field. My advice to first-time homebuyers like me is to absolutely trust Chris Whitt, John Wilson and their team. You will never regret it.
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Crystal in Oklahoma Would Recommend
They were very communiticive through the whole process. The whole experience was great!
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Derrick in Maine Would Recommend
The entire team I had was great! They are quick to answer any questions you may have. The portal system in the app with the itemized to-do list made things simple especially for a first time home buyer like myself. Great experience overall!
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Brandon in West Virginia Would Recommend
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Anthony
I never actually spoke with loan coordinator or officer directly over phone. It was through email like we were texting buddies. Never knew what was going on. Had to wait hours for replies
Response from Kaleb, Client Advocate :
I’m truly sorry you were left feeling in the dark throughout your loan process. Communication should be clear, timely, and personal—especially during something as important as buying a home. Relying only on emails, with long delays and no real connection, is not the experience we want for our borrowers.
I’d really appreciate the opportunity to speak with you and learn more so we can address your concerns and make improvements where needed.
clientadvocate@neighborsbank.com
833-919-1229 -
Lonnie in Indiana Would Recommend
They go above and beyond for their customers I would try them again if I could
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William in Arkansas Would Recommend
Our loan officer Andrew Barlow was super awesome! Always friendly and willing to answer anytime I had any questions no matter how small my concern was! My realtor even commented on how good he was…she said she could tell he really cared! Neighbors bank worked great with us and the process went so smoothly!
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Teresa in Ohio Would Recommend
About Jessica Seek (Loan Officer at Neighbor’s Bank): Jessica took the time to answer all of my questions and explained every detail in a way that made the process much less intimidating. As a first-time homebuyer, I really appreciated her patience and clarity. She made me feel like I had known her forever, and that trust meant a lot.About Neighbor’s Bank: The bank’s workflow was smooth and organized. I especially liked how records were always easily accessible and how convenient the e-signing process was. It kept everything on track and stress-free.About Macie Rine (Real Estate Agent): Macie went above and beyond to accommodate my husband and me in our home search. We looked at well over a dozen homes, and she never once made us feel rushed or pressured. Instead, she was patient, supportive, and dedicated to helping us find the perfect fit.Overall, both Jessica and Macie exceeded our expectations, and I’m grateful for their professionalism, kindness, and support throughout the entire process.
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Desiree in Michigan Would Recommend
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Joseph in Ohio Would Recommend
Staff was awesome! Took a little longer than expected though. Other than that I would recommend
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Devan in Alabama Would Recommend
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Kathryn in Kansas Would Recommend
Everyone from beginning to close was very helpful and walked me through each step along the way! The online portal was very user friendly and easy to navigate!
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William
The beginning of the process of buying a home was nice. Christina Jordan did a wonderful job with staying in touch and helping out with things that needed to be handled in the earlier stages of started. Later on in the process got a bit bumpy and a few things could have been a bit better. I feel as a client the ball was dropped on me a few times. The communication from my loan coordinator was very awful and it took me and my agent several times reaching out to get a response back. Some of the information was misleading to a point I was extremely frustrated. The underwriters fail to let us know we needed to have more testings done until 2 days before my first closing date. My closing date was thrown around 4 separate times. The reason I wouldn’t recommend a referral is because I had already recommended 2 other people during the process of first buying and again the ball was dropped on me and I get very little to no communication. When communication was there it was misleading.
Response from Kaleb, Client Advocate :
Thank you for taking the time to share your experience. I’m glad to hear Christina Jordan provided great support early on—that means a lot to us. But I’m truly sorry that the rest of your journey didn’t reflect that same level of care and consistency. Delayed responses, unclear communication, and last-minute underwriting requests are not acceptable, especially when they impact your ability to close on time and with confidence.
I’d welcome the opportunity to speak with you directly so we can better understand what went wrong and make it right.
clientadvocate@neighborsbank.com
833-919-1229
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