Showing all 7,021 unfiltered reviews
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Jonathan in Tennessee Would Recommend5 out of 5 Stars
Feb 11, 2026
Loan Officer: Kevin Osterhaus
NMLS#1960695
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Madison in Missouri Would Recommend5 out of 5 Stars
Featured review from Feb 11, 2026
My husband and I are first time homebuyers. We were nervous about the process, especially having our hands full with a one year old and another on the way. Our loan team was AMAZING! Jessica Jamison and Kara Muenks made the process not only easy, but helped give us confidence the whole way through to owning our beautiful home. They were fast to answer questions and never made us feel like an inconvenience. We can't say enough incredible things about our experience and are truly grateful to Neighbors Bank for taking a major life milestone and turning it into a lifelong, wonderful memory for us and our family!
Loan Officer: Jessica Jamison
NMLS#1542764
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Gretchen in West Virginia Would Recommend5 out of 5 Stars
Featured review from Feb 10, 2026
I have several obstacles that came about and they were fantastic to work with me during those times
Loan Officer: Chad Werner
NMLS#1100523
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Louis in Missouri Would Recommend5 out of 5 Stars
Feb 10, 2026
Loan Officer: Nathan Groves
NMLS#1096165
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Robert in Illinois Would Recommend3 out of 5 Stars
Feb 9, 2026
To be brutally honest, it was one heck of a time. A lot of frustrating moments, but they got the job done! We all can now say we did it! Yes, sometimes things do not go to plan. They pulled through for me though. I had some issues on my end. Buying a house is always a pain in the rear, but we did it. Customer service was on point overall, Tyler and Jessica had a lot of patience with me, even when I was over the top with frustrations.Thank you guys
Loan Officer: Jessica Seek
NMLS#2110132
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Saray in Florida Would Recommend5 out of 5 Stars
Featured review from Feb 9, 2026
Neighbors Bank has very friendly staff and confidently guided us in the process of the home loan and what is to be expected. Tasha, Tyler and Chad were the best in making the process run smoothly. Thank you Neighbors Bank!
Loan Officer: Chad Werner
NMLS#1100523
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Steven in Missouri Would Recommend5 out of 5 Stars
Feb 9, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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Amr in Pennsylvania Would Recommend5 out of 5 Stars
Featured review from Feb 8, 2026
I had a great experience with Neighbors bank throughout my home loan process. From pre-approval through clear-to-close, their team was organized, transparent, and very responsive whenever I had questions or needed clarification on documents or numbers.The closing process was handled efficiently, and I always felt like my file was being actively managed rather than sitting in a queue. They were also very clear about requirements and timelines, which helped me prepare and avoid last-minute surprises.Overall, the process was smooth, professional, and much less stressful than I expected. I would definitely consider working with them again and recommend them to others purchasing a home.
Loan Officer: Derek Wilson
NMLS#2653342
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Carrie in Florida Would Recommend5 out of 5 Stars
Featured review from Feb 7, 2026
Every step of the way my loan team was receptive to all my questions and communication to me was swift and pleasant. Even my title person commented more than once how awesome my loan team was.
Loan Officer: Chad Werner
NMLS#1100523
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Paige in Illinois Would Recommend5 out of 5 Stars
Featured review from Feb 7, 2026
Shannon and Kathleen were great! Both were quick to respond with any questions we had as well as very informative throughout the entire process.
Loan Officer: Shannon Matlack
NMLS#982020
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Cedric in Michigan Would Recommend5 out of 5 Stars
Featured review from Feb 7, 2026
I had a crazy dream and timeline that Max H. & Derek W. made it happen! After some long work nights as well as millions of docusigns I was very grateful for the lending team I was giving purchasing my first home! Thanks Neighbors Bank!
Loan Officer: Derek Wilson
NMLS#2653342
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Perry in Louisiana Would Recommend5 out of 5 Stars
Featured review from Feb 6, 2026
Joey and Alyssa were the best people for the job. Always available and quick to find answers to our questions. This was the first mortgage we have ever gotten and we were very happy with the team we got.
Loan Officer: Joey Mirth
NMLS#1965551
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Rachael in Mississippi Would Recommend5 out of 5 Stars
Featured review from Feb 6, 2026
I recently worked with Neighbors Bank for my home purchase and I could not be happier with my experience. From start to finish, the team was wonderful—attentive to my needs and always available to answer my questions. They made what could have been a stressful process feel incredibly easy and straightforward. I was genuinely impressed by their professionalism and the care they showed throughout every step. Neighbors Bank went above and beyond to ensure that everything was handled smoothly, and I truly appreciated their dedication. Thanks to their support, I was able to purchase my home with confidence and peace of mind. I highly recommend Neighbors Bank to anyone looking for a lender who values customer service and makes the home buying process stress-free.
Loan Officer: Rob Parham
NMLS#1524830
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Dale in Missouri Would Recommend5 out of 5 Stars
Featured review from Feb 6, 2026
Very friendly and knowledgeable staff. The Neighbors Bank portal is very user friendly which makes it much easier and faster for uploading documents, reviewing documents and communicating with the Loan Officer.
Loan Officer: Jessica Jamison
NMLS#1542764
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Thomas in Indiana Would Recommend5 out of 5 Stars
Featured review from Feb 6, 2026
My team is great! I was family not just a name. Knowledgeable friendly helpful all the best qualities Julia, Kellie and Cooper are awesome They were my support during the good and the bad Mostly all Good. Five GOLD Stars to all of them! Keep up the GOOD Work. Best of Luck to all.
Loan Officer: Cooper Allen
NMLS#170363
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Adam in Indiana Would Recommend5 out of 5 Stars
Feb 6, 2026
Loan Officer: Bentley Stilwell
NMLS#2355453
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Corbin in Kansas Would Recommend5 out of 5 Stars
Featured review from Feb 6, 2026
Everyone was Quick, straightforward, and helpful at every step especially since we were first-time buyers!
Loan Officer: Jessica Jamison
NMLS#1542764
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Theodore in Florida Would Recommend5 out of 5 Stars
Feb 6, 2026
Loan Officer: Marissa Nichols
NMLS#902827
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Kamryn in Virginia Would Recommend5 out of 5 Stars
Featured review from Feb 5, 2026
Bentley Stilwell was absolutely outstanding during this tedious process! She made things easy, and communicated well throughout the whole process! Professional while still personable. Thank you Neighbors Bank for helping us with our first home purchase! 🏡
Loan Officer: Bentley Stilwell
NMLS#2355453
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Mark3 out of 5 Stars
Feb 5, 2026
Robert Anderson did a wonderful job. Was very helpful. He explained things. And was a joy to work with. But the rest of the team wasn't. They would ask for paperwork more than once. Certain things that they should have found on county websites they couldn't see. I had to have my realtor send it to them. Even insurance paperwork. They couldn't see information that they needed when it was there. Having a list of everything that they would need in a timely manner would have been a lot more helpful for the buyer. Not doing this everyday, don't know their procedures. So I feel something that should have taken. Maybe a few weeks took a lot more.
Loan Officer: Bob Anderson
NMLS#994072
Response from Kaleb, Client Advocate :
Thank you for sharing this. I’m so glad to hear Robert was helpful, thorough, and a joy to work with. I’ll be sure he sees your kind words!
I’m sorry the rest of the process felt repetitive and frustrating. You deserved clearer guidance and a more streamlined experience.
We truly appreciate your honest feedback — it helps us improve. If you’d like to talk through any part of your experience, I’d be glad to connect.
clientadvocate@neighborsbank.com
833-919-1229 -
Veronica in Mississippi Would Recommend5 out of 5 Stars
Featured review from Feb 5, 2026
Our had an awesome team working with me throughout the lender process. Everyone was very kind and super helpful. Big shout out to Carina G., Tyler G., and Chad W. I can’t wait to recommend you all to friends and family that are interested in mortgage loans
Loan Officer: Chad Werner
NMLS#1100523
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Gabrielle in Alabama Would Recommend4 out of 5 Stars
Feb 5, 2026
Loan Officer: Jordan Legg
NMLS#2708514
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Robin in Missouri Would Recommend5 out of 5 Stars
Featured review from Feb 5, 2026
Everyone I worked with at Neighbors were great. They did a good job of communicating all steps of our loan and answering any questions which helped us start and close the loan quickly with no issues.
Loan Officer: Jessica Jamison
NMLS#1542764
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Nicolas in Alabama Would Recommend4 out of 5 Stars
Feb 5, 2026
Easy to work with and understanding and patient. Smooth process overall.
Loan Officer: Rob Parham
NMLS#1524830
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Leslie2 out of 5 Stars
Feb 4, 2026
Loan Officer: Kolby Hurt
NMLS#1751276
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Haley in Louisiana Would Recommend5 out of 5 Stars
Feb 4, 2026
Loan Officer: Chris Yackley
NMLS#2110129
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Laurie in South Carolina Would Recommend4 out of 5 Stars
Feb 4, 2026
Kerry Alexander was very helpful and informative and the other Neighbors associates we worked with were helpful and informative.
Loan Officer: Kerry Alexander
NMLS#2653612
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Daniel in Tennessee Would Recommend5 out of 5 Stars
Feb 3, 2026
Loan Officer: Chad Werner
NMLS#1100523
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Charles in Iowa Would Recommend5 out of 5 Stars
Featured review from Feb 3, 2026
Everyone who helped us over the last 2 months was extreamly helpful. They stayed on top of everything so we could close on time and helped to get things at a price we could afford. They kept us up to date on the process as well and helped work with our realtor to get things done.
Loan Officer: Lee Franklin
NMLS#1990666
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