Showing All 7,278 Unfiltered Reviews
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5 out of 5 Stars
As a first time home buyer, the whole process was very intimidating, but my team at Neighbors Bank was extremely friendly and super helpful, making the process a lot less stressful.
Loan Officer: Rob Parham
NMLS#1524830
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5 out of 5 Stars
From the start the Neighbors bank team was amazing! No matter what day or time they were quick to respond and answer any questions or concerns I had. I would highly recommend Tim,Cecil,Tabitha and the rest of the team to anyone looking to purchase a home. The whole process was for the most part was easy because of this team.
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
10/10 recommend if your buying a home to use neighbors bank! Buying a home is commonly a stressful situation. With the team at neighbors bank it was a breeze!
Loan Officer: Rob Parham
NMLS#1524830
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5 out of 5 Stars
Aspen and Emilee were absolutely fantastic. We had a few different lenders that we inquired with, but what made us want to stick with Neighbors was how flexible Aspen was with our purchase experience. She took the time and effort to adjust figures multiple times until we eventually found our home. Emilee was quick to get back to our questions, and both of them did a great job of making us feel confident even when kinks in the process came up.
Loan Officer: Aspen Harris
NMLS#2538805
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4 out of 5 Stars
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
Loan Officer: Tabitha Burchell
NMLS#2749808
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3 out of 5 Stars
I think the bank needs better communication for first time home buyers. I was nervous had questions that needed answers that the loan officer wasn’t picking up the phone to and I’m one of those people that like upfront communication not texting all of the time.
Loan Officer: Garret Ennenbach
NMLS#1968118
Response from Kaleb, Client Advocate :
Buying your first home should come with clear guidance and open communication, so I’m really sorry you didn’t receive that support. It’s completely understandable to want your questions answered directly by phone and not feel left waiting or relying on texts.
Your feedback is important, and we take it seriously. First-time buyers deserve a responsive, reassuring experience every step of the way. I’d appreciate the opportunity to learn more and help however I can.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Loan Officer: Sierra Wheeler
NMLS#2709012
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5 out of 5 Stars
Loan Officer: Tim Vieck
NMLS#2181144
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4 out of 5 Stars
At first it was great then coming to the end it seemed I couldn't get any answers or when I tried to call no one would call back. Then at the last moment delayed my closing put everything behind schedule. Then have rush to get the rest done and on closing day the underwriter got so picky about everything. It seemed it took forever to finally get signed and get my keys
Loan Officer: Heather Yackley
NMLS#1241088
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5 out of 5 Stars
Loan Officer: Eli Ahn
NMLS#1864503
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5 out of 5 Stars
I worked with Garret E. Very helpful, knowledgeable. Attitude was professional and he wasn’t condescending at all. I was clueless to home buying. He answered all my questions and helped me through every step. Highly recommend!
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Jessica, Kara, Nina, and Amber were outstanding. They made the process so easy and straightforward, being quick to respond and answer any questions. They set expectations as we moved along, were always pleasant and friendly, and they really made a difference in our home search. What can be a stressful process was no stress at all thanks to their expertise and responsiveness.
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Ashley Owens
NMLS#2653377
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2 out of 5 Stars
Agent was hard to get in contact with in the beginning, then I was repeatedly given different info on what the rate was, the rate hasn't changed in almost 21 days even after hearing on the news the rate dropped a little, and not given proper opportunity to buy down my rate when I was told I was shy $400 of a point buy down. Usually you can buy down a half point. I continued with the process because I didn't have time to start over due to being in the process of selling my current home and needing to vacate in a short time.
Loan Officer: Kristina Patterson
NMLS#2098407
Response from Kaleb, Client Advocate :
Thank you for sharing this—we’re truly sorry for the frustration you experienced, especially during such a time-sensitive move. You deserved clear, consistent communication and better guidance throughout the process.
We understand how concerning it is to receive conflicting rate information and not be fully informed about your buy-down options. That’s not the experience we aim to provide, and we appreciate you bringing it to our attention.
We’d welcome the chance to look into this further and offer any clarity or support we can. Please feel free to reach out directly.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
This is truly an emotional review because I could say a million good things about this company. They made me feel supported every step of the way and helped turn what could have been a stressful experience into a reassuring one.
Loan Officer: Christian Gentil
NMLS#2355963
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4 out of 5 Stars
Loan Officer: Jacob Johannessen
NMLS#2515351
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3 out of 5 Stars
Loan Officer: Heather Yackley
NMLS#1241088
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4 out of 5 Stars
Neighbors bank is awesome, from the beginning of pre qualification to closing, can be kind of overwhelming at times, but they understand and will always be around to give support, Thank you Venus, Rob, and Kerri, you are all the best!
Loan Officer: Rob Parham
NMLS#1524830
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5 out of 5 Stars
Loan Officer: Aspen Harris
NMLS#2538805
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5 out of 5 Stars
Had fun searching for a home was very convenient they worked with my schedule for work. I also liked how the bank was very patient with me considering the job I have unable to be on the phone. I know they went out of their way to communicate with me. They helped me step by step.
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Loan Officer: Jessica Kelly
NMLS#1450320
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5 out of 5 Stars
Chris and Alyssa ROCK! They were super helpful throughout the entire process and answered any questions I had about everything. This team definitely set my expectations high for any future business being a first time home buyer. Thanks so much team!
Loan Officer: Chris Whitt
NMLS#2652987
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4 out of 5 Stars
Loan Officer: Jessica Seek
NMLS#2110132
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5 out of 5 Stars
Our loan originator, Joey Mirth was amazing through the whole process. Buying a house is a headache and he made it a bit easier.
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
Loan Officer: Bryan Easterday
NMLS#2673114
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5 out of 5 Stars
Loan Officer: Justin Mongler
NMLS#1963138
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1 out of 5 Stars
The lack of communication lead us to move in 2 weeks later than expected and the disrespect from the staff in pushing our closing back, the mind games with me, my employer, and title company even had the title company give us the keys and move in and later in the day proceed to tell us they haven’t sent funds and weren’t clear to move in after already signing!!!! This was wayyy more complicated than it had to be due to Emma Loyd, Justin Mongler, and Mason C.
Loan Officer: Justin Mongler
NMLS#1963138
Response from Kaleb, Client Advocate :
I’m so sorry to hear about this experience. It sounds incredibly frustrating and stressful, especially with your move being delayed and the confusion around funding after you had already signed and received keys. That’s not how this process should unfold, and I understand how upsetting that must have been for you.
We take concerns like this very seriously, including communication breakdowns and how situations are handled with all parties involved. Your feedback regarding the individuals you mentioned is important, and we would truly appreciate the opportunity to review this more closely and address what happened.
Please reach out to us directly so we can look into this and work toward making things right.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229