Showing All 7,233 Unfiltered Reviews
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5 out of 5 Stars
Loan Officer: Joshua Falke
NMLS#2181237
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5 out of 5 Stars
Go over and above
Loan Officer: Heather Yackley
NMLS#1241088
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5 out of 5 Stars
All people were great to work with and it took awhile but when I saw the house I wanted it only problem was it sold until 2 days later the agent calls and says previous buyers had to back out…rest is history
Loan Officer: Breonna Bishop
NMLS#2708152
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5 out of 5 Stars
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Loan Officer: Marissa Nichols
NMLS#902827
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5 out of 5 Stars
We are so appreciative of the entire team from start to finish. Tim and Cecil went above and beyond to help us close quickly. They kept us up to date during the entire process and always there to answer questions or provide reassurance. Thank you so much for a great seamless experience. We couldn’t have asked for better!
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
Loan Officer: Justin Mongler
NMLS#1963138
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5 out of 5 Stars
Loan Officer: Tim Vieck
NMLS#2181144
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4 out of 5 Stars
The neighbors bank work with me and for me they kept in touch with me all the way
Loan Officer: Breonna Bishop
NMLS#2708152
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5 out of 5 Stars
They helped me understand what I needed and they work pretty fast. They where pretty nice people. I have already recommended them to some of my friends and family. Thank you neighbors bank.
Loan Officer: Chad Werner
NMLS#1100523
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1 out of 5 Stars
Working with Neighbors Bank has been an extremely frustrating and inefficient experience. The underwriting process felt never-ending, with constant requests for additional documentation far beyond what is reasonably expected. Each time something was submitted, another requirement followed, creating unnecessary delays and added stress throughout the transaction.
Loan Officer: Christian Gentil
NMLS#2355963
Response from Kaleb, Client Advocate :
Thank you for your feedback—we’re sorry the process felt frustrating and drawn out. Repeated documentation requests and delays are not the experience you should have had.
We appreciate you bringing this to our attention and would welcome the chance to review your situation further. Please feel free to reach out.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Neighbors bank made my dream of owning a home come true. I never thought I would be approved for a loan and not only was I approved but at a good rate and my credit was far from excellent. The last week and days before the closing was stressful due to underwriting wanting last minute documents that I felt could have been requested earlier but I was told this happens. Heather Yackley was amazing and helped me every step of the way and was always available to help.
Loan Officer: Heather Yackley
NMLS#1241088
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5 out of 5 Stars
The team that handled my loan was far better than ever expected would definitely recommend again
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
I cannot believe the level of attention and customer service Neighbors Bank has giving me. I had to close on my new home in 30 days to meet the contract agreement with the developer. They had my application, pre approval down within hours! Every question or concerns were answered immediately. The entire team from start to closing was amazing and I have nothing but amazing things to say about the entire team. They made the whole process feel smooth and manageable. I highly recommend them to anyone looking for a reliable and supportive partner when buying a home.
Loan Officer: Jessica Seek
NMLS#2110132
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4 out of 5 Stars
Ended up closing a week and half before project closing date. Answer questions the day I asked mostly through e mail in person if I needed it.
Loan Officer: Jessica Seek
NMLS#2110132
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
We a had blessed experience with our team Nathan and Andrea were so helpful always answering questions we had made it easy for us to understand was so kind
Loan Officer: Nathan Groves
NMLS#1096165
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1 out of 5 Stars
I don’t know honestly where to begin on the process with this bank. They have great reviews and that’s why we went with them. But no don’t ever use them. When I tell you the amount of stupid documents that had to be sent over at least 5 different times. They pushed back our closing due to a stupid tax payment that we provided proof 3 different times and stated verbally that it was a tax pay back and they still thought we were lying stating it was a debt that we had to pay. So I would definitely stay clear of them.
Loan Officer: Ashley Patterson
NMLS#2110130
Response from Kaleb, Client Advocate :
Thank you for sharing your experience—we’re very sorry for the frustration this caused. Having to submit the same documents multiple times and facing delays over something you had already explained and verified is understandably upsetting.
You deserved a smoother, more efficient process with clear communication and careful review of your information. We regret that this wasn’t your experience and appreciate you bringing it to our attention.
We’d welcome the opportunity to look into this further and provide any clarity we can. Please feel free to reach out directly.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Me ayudaron y me asesoraron en cada paso del proceso de la compra
Loan Officer: Marissa Nichols
NMLS#902827
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4 out of 5 Stars
Loan Officer: Devin Jenkins
NMLS#2653627
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5 out of 5 Stars
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
I can’t say enough about this company! They have made a dream come true for my husband and I. We started our adventure with Kayce smith. She was our credit consultant. She helped us figure out if we could get a loan and got us started on our adventure. Then we met Becca Bailey our loan officer. Once we were preapproved, she helped us fine tune our offer to what we wanted so we didn’t look at things until we knew what we could buy. Then we met our realtor, Nikki Scudiero with Atrium realty. She wa with us the whole step of the way. She calmed our fears, she went to battle for us and she even helped me play a little fun prank on my husband (it was the best). Once we made an offer we met her transaction coordinator, Kristen Glossy and the senior loan officer Tim Vieck and the loan coordinator, Tyler Grace. These three helped to do all the communicating and finalized all the steps. We were able to stay in constant contact with all parties to this point with a group text and email. No stone was left unturned and of there was any type of question, this team was one it with answers and solutions. Finally we were down to underwriting, here we met Sarah Thomas and Stephanie Smith with Island Title & Escrow agency. They worked with our loan coordinator and our transaction coordinator to clear the title and complete the survey and appraisal that was needed as well as answer any questions. Finally but not least there was our inspector Daniel Clement’s with Clement’s home inspection. He took the time to walk through each step of the inspection and answer any questions we had. When it was time to ensure we met Denton Yorkirons with Brightway insurance and he helped us find the best low cost homeowners insurance.This company and its team is the place to be when you want to take a step towards a homeowners journey! I wouldn’t complete this journey with anyone else! This is the number one A team! My husband and I couldn’t have done it without any one of them!Thank you all for our dream come true!
Loan Officer: Tim Vieck
NMLS#2181144