Showing All 7,470 Unfiltered Reviews
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5 out of 5 Stars
Everyone was very professional and made the process as quick and easy as possible.
Loan Officer: Jon Youngman
NMLS#2569742
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5 out of 5 Stars
This bank's customer service is exceptional; they always resolve any questions quickly and easily.""I've never had any problems with them; they always treat me in a friendly and personalized way."
Loan Officer: Derek Wilson
NMLS#2653342
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5 out of 5 Stars
Shea and Brad were absolutely outstanding, from the level of communication, detail, and commitment they displayed throughout my home-buying process. Brad was my guidepost through the first half of the process and was always a quick phone call away when I needed help understanding finer details. Shea was an absolute rockstar when it came to put all the pieces together. I could not be happier with the team that helped me through this.
Loan Officer: Bradley Larsen
NMLS#2708897
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5 out of 5 Stars
No other bank would loan me as much as Neighbors Bank did. Thank you for everything!!
Loan Officer: Jessica Kelly
NMLS#1450320
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1 out of 5 Stars
Communication was beyond poor. The process of getting needed documents could have been handled in far less time if someone had actually returned, or even initiated, a single phone call. As it was, we had to revised and submit the same document FIVE TIMES.
Loan Officer: Kerry Alexander
NMLS#2653612
Response from Kaleb, Client Advocate :
We’re truly sorry for the frustration you experienced. Poor communication and repeated document requests are not the experience we want for any borrower, and we understand how exhausting it must have felt to revise and resubmit the same document five times. Your feedback is being taken seriously, and we’d appreciate the opportunity to learn more and help address what happened.
clientadvocate@neighborsbank.com
833-919-1229 -
4 out of 5 Stars
Loan Officer: Jessica Kelly
NMLS#1450320
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5 out of 5 Stars
Loan Officer: Jessica Seek
NMLS#2110132
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5 out of 5 Stars
Loan Officer: Heather Yackley
NMLS#1241088
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4 out of 5 Stars
Jennifer was the best! Helped with everything. Even with some issues at work! She was great!
Loan Officer: Jennifer Brown
NMLS#2653020
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5 out of 5 Stars
Loan Officer: Rob Parham
NMLS#1524830
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4 out of 5 Stars
Everyone kept in contact. Everyone I needed was readily available when I had questions.
Loan Officer: Heather Yackley
NMLS#1241088
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5 out of 5 Stars
Loan Officer: Sierra Wheeler
NMLS#2709012
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5 out of 5 Stars
Loan Officer: Miranda Phillippe
NMLS#2486151
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5 out of 5 Stars
This was my first home purchase and they made everything very easy!
Loan Officer: Jennifer Brown
NMLS#2653020
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5 out of 5 Stars
Loan Officer: Jacob Johannessen
NMLS#2515351
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5 out of 5 Stars
The process very long. But with professional and very helpful people guide you during the process. Excellent
Loan Officer: Heather Yackley
NMLS#1241088
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5 out of 5 Stars
The team at neighbors Bank was very helpful understanding and easy to work with very appreciated of all their help and their patience I would highly recommend this company to anyone
Loan Officer: Heather Yackley
NMLS#1241088
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5 out of 5 Stars
Neighbors bank made this process easy and manageable working with my difficult schedule
Loan Officer: Keri Bender
NMLS#2708371
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5 out of 5 Stars
Shannon was absolutely fantastic. Readily available to answer all of my questions throughout our homebuying process in East TN!
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
Kevin and Brooke were both patient knowledgeable and very pleasant to work with
Loan Officer: Kevin Osterhaus
NMLS#1960695
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5 out of 5 Stars
Loan Officer: Breonna Bishop
NMLS#2708152
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4 out of 5 Stars
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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4 out of 5 Stars
Brent E. did a fantastic job of explaining any questions I might have had. He was very thorough and was easy to reach, whether by phone or email. Would recommend him to anyone.
Loan Officer: Brent Emerson
NMLS#2750103
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5 out of 5 Stars
OUTSTANDING WORK! COMPLETELY!! THANK YOU!!
Loan Officer: Jason Reddy
NMLS#2110137
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5 out of 5 Stars
Loan Officer: Nathan Groves
NMLS#1096165