Showing all 7,018 unfiltered reviews
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William in Missouri Would Recommend5 out of 5 Stars
Featured review from Feb 2, 2026
Rachel, Jessica, and Derek were amazing! As first-time home buyers, we were nervous and unsure of how the process would work, but the team at Neighbors Bank were always on the ready to answer our questions and made the whole process far more comfortable than we could have ever imagined. I am deeply appreciative of all that they have done for us, and I HIGHLY recommend Neighbors Bank! 15 out of 10!!
Loan Officer: Jessica Seek
NMLS#2110132
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Jessica in Missouri Would Recommend5 out of 5 Stars
Feb 2, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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Myron in Alabama Would Recommend5 out of 5 Stars
Feb 1, 2026
Loan Officer: Kevin Osterhaus
NMLS#1960695
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Robert in Ohio Would Recommend5 out of 5 Stars
Featured review from Feb 1, 2026
The entire team was awesome! Carina was assigned to originate my loan and explained and answered every question I had. For me, it was a very personal experience. She was so helpful and honest about which options I had and gave me her best assessment as to which options would fair against underwriting. I had absolutely no worries when it came to underwriting because of the knowledge and guidance Carina offered. She laid the foundation of trust which carried over to the rest of the team.
Loan Officer: Jessica Seek
NMLS#2110132
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James in Georgia Would Recommend5 out of 5 Stars
Featured review from Feb 1, 2026
Bentley and Nina was awesome. The most memorable moment was when I got the clear to close call.
Loan Officer: Bentley Stilwell
NMLS#2355453
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Della in Ohio Would Recommend5 out of 5 Stars
Featured review from Jan 31, 2026
They are very informative and helpful! The process even with Underwriting went great! Highly recommend
Loan Officer: Joey Mirth
NMLS#1965551
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Justin in Missouri Would Recommend5 out of 5 Stars
Jan 31, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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Timbre in Indiana Would Recommend4 out of 5 Stars
Jan 31, 2026
Everyone was helpful and friendly from start to finish. Thank you!
Loan Officer: Joey Mirth
NMLS#1965551
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Landon in Michigan Would Recommend4 out of 5 Stars
Jan 31, 2026
Loan Officer: Marissa Nichols
NMLS#902827
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John in Ohio Would Recommend5 out of 5 Stars
Jan 31, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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David in Illinois Would Recommend5 out of 5 Stars
Jan 31, 2026
Loan Officer: Travis Seitzinger
NMLS#2673107
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Pam in North Carolina Would Recommend4 out of 5 Stars
Jan 31, 2026
Loan Officer: Garret Ennenbach
NMLS#1968118
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Tonia in Arkansas Would Recommend5 out of 5 Stars
Featured review from Jan 31, 2026
Everyone was extremely helpful and polite. They answered my questions, and never made me feel.as if I were a bother.
Loan Officer: Bradley Larsen
NMLS#2708897
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Josh in Michigan Would Recommend5 out of 5 Stars
Jan 31, 2026
Loan Officer: Kerry Alexander
NMLS#2653612
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Anelisa in Illinois Would Recommend4 out of 5 Stars
Jan 30, 2026
Loan Officer: Chad Werner
NMLS#1100523
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Jenilee in Missouri Would Recommend3 out of 5 Stars
Jan 30, 2026
Loan Officer: Kevin Osterhaus
NMLS#1960695
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Ellis5 out of 5 Stars
Jan 30, 2026
Loan Officer: Helen Kizer
NMLS#2761407
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Ashley in Kentucky Would Recommend5 out of 5 Stars
Featured review from Jan 30, 2026
I had a few unexpected things come up during my loan process but my lender kept me informed in everything going on and reached out to me as soon as they needed something else to keep the process going. I really appreciate them keeping the ball rolling so I could get my home asap.
Loan Officer: Garret Ennenbach
NMLS#1968118
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Stephen in Missouri Would Recommend5 out of 5 Stars
Featured review from Jan 30, 2026
Working with Jessica and her team at Neighbors Bank was an amazing experience. Communication was quick. They were so helpful and made buying my home stress free!
Loan Officer: Jessica Jamison
NMLS#1542764
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Teresa in Illinois Would Recommend5 out of 5 Stars
Featured review from Jan 29, 2026
Everyone was very helping walking me through my first experience buying a home. Everyone was very friendly and easy to communicate with by phone, email and text.
Loan Officer: Rob Parham
NMLS#1524830
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Cynthia in West Virginia Would Recommend5 out of 5 Stars
Featured review from Jan 29, 2026
Tim and Nina did great. I had a great experience with neighbors bank.
Loan Officer: Tim Vieck
NMLS#2181144
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Matthew in Pennsylvania Would Recommend5 out of 5 Stars
Featured review from Jan 29, 2026
Working with Neighbors Bank felt less like dealing with a mortgage company and more like being helped by a trusted friend. From start to finish, they were supportive, patient, and genuinely cared about making the process smooth and stress-free.They communicated clearly, answered every question, and always made me feel comfortable and confident moving forward. Buying a home can be overwhelming, but Neighbors Bank made it feel manageable and reassuring.I can’t recommend them enough to anyone looking for a mortgage company that truly has your back.
Loan Officer: Jennifer Brown
NMLS#2653020
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Maribeth2 out of 5 Stars
Jan 29, 2026
Overall, Chris Westphalen was a decent Loan Officer and was helpful 80% of the time. The 20% of the time he wasn't is the time I had to deal with Tyler Grace. Calling, leaving voicemails, texting, emails....he very rarely if ever called me back. I had an international vacation planned starting 1/1/2026. Starting 12/27, I called numerous times to discuss the upcoming closing (2nd home as the 1st fell through); and no return call. I left the country and EVERYONE knew the only way I could communicate was through email; and that was hopefully once daily. Tyler kept wanting me to sign papers; however, not through email but the app. I could not access the app. Then he wanted my son (who had nothing to do with this loan) to sign for me. Because I was unable to sign, Tyler sent out an email stating the closing had to be postponed from 1/20 to a later time as I would not sign papers that were needed. That is totally incorrect. I called numerous times to make sure everything was done BEFORE I left. I even wired the 'approximate' closing amount to the title company BEFORE I left the country as I returned on Sunday 1/18, federal holiday on 1/19 and the closing was scheduled for 1/20. I feel Tyler let everyone down. He states on his voice mail to text or email to hear back from him quicker. Well, I am old! My generation believes in telephone calls and messages. If a message is left; then return it by COB; or the following business day if needed. NOT EMAIL! That is the reason the 1st house fell through. Tyler EMAILED me notice that my loan was not going through....a week before the closing. The problem is, I was at work and I don't read my PERSONAL email at work. I just happened to have to see something a friend CALLED me about. If I had not gotten her call, I probably would not have seen Tyler's email until late that evening. This is poor communication for a business. Business hours are there for a reason. I have been available since the beginning. Chris was good about communicating; Tyler wasn't. When the 2nd house loan started, I requested NOT to work with Tyler again. That was good for a bit; however, Tyler was back in action within the month. This has been a very stressful time for me and to make it worse, dealing with Tyler Grace was a panic waiting to happen. I am now very grateful this loan closing is completed.
Loan Officer: Christopher Westphalen
NMLS#1162124
Response from Kaleb, Client Advocate :
Thank you for sharing this. I can truly hear how stressful this was — especially trying to coordinate a closing around international travel and not receiving the return calls you were expecting. Communication should bring clarity and reassurance, not added anxiety.
I’m glad Chris provided solid support, but I’m very sorry for the frustration you experienced with other representatives from your loan team. Your feedback about preferring phone communication is completely valid, and it should have been respected. I appreciate you being candid about your experience.
If you’re open to it, I would welcome the chance to speak with you directly and ensure your concerns are fully reviewed.
clientadvocate@neighborsbank.com
833-919-1229 -
David in Arkansas Would Recommend4 out of 5 Stars
Jan 29, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Jason in Virginia Would Recommend5 out of 5 Stars
Featured review from Jan 27, 2026
Very thorough process all the way around. The lenders Miss Brown and Mr Humpf help tremendously they made sure the process was painless as possible.
Loan Officer: Jennifer Brown
NMLS#2653020
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Gary in Mississippi Would Recommend5 out of 5 Stars
Jan 26, 2026
It was great doing business with them
Loan Officer: Jacob Johannessen
NMLS#2515351
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Denise in Wisconsin Would Recommend4 out of 5 Stars
Jan 26, 2026
Everything went great.
Loan Officer: Kerry Alexander
NMLS#2653612
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Spencer in Missouri Would Recommend5 out of 5 Stars
Jan 26, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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Kecia in Alabama Would Recommend5 out of 5 Stars
Featured review from Jan 25, 2026
Garrett and Venus were absolutely the best! From start to finish, they made the home financing process smooth. Professional, responsive, and truly supportive every step of the way.
Loan Officer: Garret Ennenbach
NMLS#1968118
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