Showing All 7,502 Unfiltered Reviews
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5 out of 5 Stars
This is truly an emotional review because I could say a million good things about this company. They made me feel supported every step of the way and helped turn what could have been a stressful experience into a reassuring one.
Loan Officer: Christian Gentil
NMLS#2355963
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3 out of 5 Stars
Loan Officer: Heather Yackley
NMLS#1241088
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5 out of 5 Stars
Chris and Alyssa ROCK! They were super helpful throughout the entire process and answered any questions I had about everything. This team definitely set my expectations high for any future business being a first time home buyer. Thanks so much team!
Loan Officer: Chris Whitt
NMLS#2652987
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4 out of 5 Stars
Loan Officer: Jessica Seek
NMLS#2110132
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5 out of 5 Stars
Loan Officer: Jessica Kelly
NMLS#1450320
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5 out of 5 Stars
Had fun searching for a home was very convenient they worked with my schedule for work. I also liked how the bank was very patient with me considering the job I have unable to be on the phone. I know they went out of their way to communicate with me. They helped me step by step.
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Our loan originator, Joey Mirth was amazing through the whole process. Buying a house is a headache and he made it a bit easier.
Loan Officer: Joey Mirth
NMLS#1965551
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1 out of 5 Stars
The lack of communication lead us to move in 2 weeks later than expected and the disrespect from the staff in pushing our closing back, the mind games with me, my employer, and title company even had the title company give us the keys and move in and later in the day proceed to tell us they haven’t sent funds and weren’t clear to move in after already signing!!!! This was wayyy more complicated than it had to be due to Emma Loyd, Justin Mongler, and Mason C.
Loan Officer: Justin Mongler
NMLS#1963138
Response from Kaleb, Client Advocate :
I’m so sorry to hear about this experience. It sounds incredibly frustrating and stressful, especially with your move being delayed and the confusion around funding after you had already signed and received keys. That’s not how this process should unfold, and I understand how upsetting that must have been for you.
We take concerns like this very seriously, including communication breakdowns and how situations are handled with all parties involved. Your feedback regarding the individuals you mentioned is important, and we would truly appreciate the opportunity to review this more closely and address what happened.
Please reach out to us directly so we can look into this and work toward making things right.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Loan Officer: Justin Mongler
NMLS#1963138
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5 out of 5 Stars
Loan Officer: Bryan Easterday
NMLS#2673114
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5 out of 5 Stars
Neighbors Bank was incredible to work with for our Home Mortgage from the application part to closing. Rob and Tiffani were amazing and was right on top of each step. Thank you for making this possible for our Family.
Loan Officer: Rob Parham
NMLS#1524830
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5 out of 5 Stars
Loan Officer: Jennifer Brown
NMLS#2653020
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3 out of 5 Stars
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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4 out of 5 Stars
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
Very nice very well communicated and very happy people to keep you calm and understanding things
Loan Officer: Marissa Nichols
NMLS#902827
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5 out of 5 Stars
Great team
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
Loan Officer: Steven Boehme
NMLS#2708448
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1 out of 5 Stars
It started off a good start. Then we were handed over to another underwriter. We were told we wouldn’t have to pay but a small amount of closing cost. Then the day of closing we were told we’d have to pay 2600.00. We were to meet a notary to sign our papers. We drove all the way to Evansville ended up waiting. But the way we were treated no information things on their end weren’t done. Like for instance ordering an appraisal. The first time never ordered. It was not a fun or easy ride. Our realtor got more done for us by staying on the team. I could say more but there is no reason to get all excited over it.
Loan Officer: Jessica Seek
NMLS#2110132
Response from Kaleb, Client Advocate :
Thank you for sharing this—we’re very sorry the process became so frustrating. Being surprised by higher closing costs, dealing with delays like the appraisal, and making a trip to sign only to be left waiting is not the experience you should have had.
You deserved clear communication and better coordination throughout, and we regret that we fell short. We appreciate your feedback and the chance to review what happened.
Please feel free to reach out so we can look into this further and help however we can.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Justin was excellent I really appreciate everything you did!!!
Loan Officer: Justin Mongler
NMLS#1963138
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1 out of 5 Stars
Chris Yackley avoided my calls and emails and was very unhelpful overall. He did not explain or describe any part of the process of buying my first home whatsoever. All in all it was an absolute nightmare and I was left to figure nearly everything out on my own. I wouldn’t recommend anybody ever to avoid them going through what I went through.
Loan Officer: Chris Yackley
NMLS#2110129
Response from Kaleb, Client Advocate :
I’m very sorry to hear about your experience—especially as a first-time homebuyer, you should have felt supported, informed, and guided every step of the way. Being unable to reach your loan officer and left to figure things out on your own is not acceptable, and I understand how overwhelming and frustrating that must have been.
We take feedback like this seriously, and we’d appreciate the opportunity to look into what happened and address your concerns. Please don’t hesitate to reach out to us directly so we can work toward a resolution.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Keri, Marissa, and Venus made the home buying process so easy. From pre-approval to clear to close everything made sense. I was never confused and they were willing to answer all my questions no matter how many.
Loan Officer: Marissa Nichols
NMLS#902827
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1 out of 5 Stars
Loan Officer: Marissa Nichols
NMLS#902827
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5 out of 5 Stars
Great and seamless experience. Appreciate Rob and his team for all the help
Loan Officer: Rob Parham
NMLS#1524830