Showing All 7,491 Unfiltered Reviews
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5 out of 5 Stars
Our loan originator, Joey Mirth was amazing through the whole process. Buying a house is a headache and he made it a bit easier.
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
Neighbors Bank was incredible to work with for our Home Mortgage from the application part to closing. Rob and Tiffani were amazing and was right on top of each step. Thank you for making this possible for our Family.
Loan Officer: Rob Parham
NMLS#1524830
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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3 out of 5 Stars
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Loan Officer: Jennifer Brown
NMLS#2653020
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5 out of 5 Stars
Very nice very well communicated and very happy people to keep you calm and understanding things
Loan Officer: Marissa Nichols
NMLS#902827
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4 out of 5 Stars
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Justin was excellent I really appreciate everything you did!!!
Loan Officer: Justin Mongler
NMLS#1963138
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1 out of 5 Stars
It started off a good start. Then we were handed over to another underwriter. We were told we wouldn’t have to pay but a small amount of closing cost. Then the day of closing we were told we’d have to pay 2600.00. We were to meet a notary to sign our papers. We drove all the way to Evansville ended up waiting. But the way we were treated no information things on their end weren’t done. Like for instance ordering an appraisal. The first time never ordered. It was not a fun or easy ride. Our realtor got more done for us by staying on the team. I could say more but there is no reason to get all excited over it.
Loan Officer: Jessica Seek
NMLS#2110132
Response from Kaleb, Client Advocate :
Thank you for sharing this—we’re very sorry the process became so frustrating. Being surprised by higher closing costs, dealing with delays like the appraisal, and making a trip to sign only to be left waiting is not the experience you should have had.
You deserved clear communication and better coordination throughout, and we regret that we fell short. We appreciate your feedback and the chance to review what happened.
Please feel free to reach out so we can look into this further and help however we can.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Loan Officer: Steven Boehme
NMLS#2708448
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5 out of 5 Stars
Great team
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
Neighbors Bank did an amazing job at making the process as easy and painless as possible. Super informative and easy to work with!
Loan Officer: Justice Page
NMLS#2653154
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5 out of 5 Stars
Keri, Marissa, and Venus made the home buying process so easy. From pre-approval to clear to close everything made sense. I was never confused and they were willing to answer all my questions no matter how many.
Loan Officer: Marissa Nichols
NMLS#902827
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5 out of 5 Stars
Loan Officer: Tim Vieck
NMLS#2181144
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4 out of 5 Stars
We had the best loan officer (Gwen) at the beginning of the process which made everything go smoothly, unfortunately we switched to a new loan officer towards the end and communication was not his strong suit.
Loan Officer: Joshua Falke
NMLS#2181237
Response from Kaleb, Client Advocate :
Thank you for sharing your experience—we’re so glad to hear Gwen made such a positive impact and helped things start off smoothly. We’re sorry to hear the transition later in the process didn’t provide the same level of communication you deserved.
Consistency is so important, especially near the finish line, and we appreciate you bringing this to our attention. Your feedback helps us improve and better support our clients throughout the entire process.
If you’d like to discuss this further, we’re here to help.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
1 out of 5 Stars
Chris Yackley avoided my calls and emails and was very unhelpful overall. He did not explain or describe any part of the process of buying my first home whatsoever. All in all it was an absolute nightmare and I was left to figure nearly everything out on my own. I wouldn’t recommend anybody ever to avoid them going through what I went through.
Loan Officer: Chris Yackley
NMLS#2110129
Response from Kaleb, Client Advocate :
I’m very sorry to hear about your experience—especially as a first-time homebuyer, you should have felt supported, informed, and guided every step of the way. Being unable to reach your loan officer and left to figure things out on your own is not acceptable, and I understand how overwhelming and frustrating that must have been.
We take feedback like this seriously, and we’d appreciate the opportunity to look into what happened and address your concerns. Please don’t hesitate to reach out to us directly so we can work toward a resolution.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
1 out of 5 Stars
Loan Officer: Marissa Nichols
NMLS#902827
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5 out of 5 Stars
Great and seamless experience. Appreciate Rob and his team for all the help
Loan Officer: Rob Parham
NMLS#1524830
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2 out of 5 Stars
The loan officer, Christina Jordan, was absolutely amazing. She stayed in communication with us. She answered every question we had, even if it was outside of office hours. Her communication skills and knowledge are phenomenal!! On the other hand, Brittany Christian, the loan coordinator, was the complete opposite of Christina. Brittany wouldn't answer phone calls or call back when we left a message, barely answered emails and almost never answered text messages. So, essentially, very little to no communication, caused unnecessary delays in closing. She wasn't properly reading through documents and kept asking for things that were already in our file and asking for information about an "employer" that neither my husband nor myself works for and we've never worked for. Brittany turned an initially great experience into an unnecessary stressful, frustrating, aggravating experience.
Loan Officer: Christina Jordan
NMLS#2672750
Response from Kaleb, Client Advocate :
Thank you for taking the time to share this detailed feedback. We’re so glad to hear that Christina provided such exceptional support—her communication and dedication clearly made a meaningful difference in your experience.
At the same time, we’re very sorry for the frustration and delays you encountered due to the lack of communication and repeated requests. That’s not the level of service you should expect, especially during such an important process, and we understand how stressful that must have been.
We truly appreciate you bringing this to our attention and would welcome the opportunity to review your experience further. Please feel free to reach out to us directly so we can help address your concerns.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
4 out of 5 Stars
Loan Officer: Rob Parham
NMLS#1524830
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2 out of 5 Stars
There was not a lot of back and forth and I was not given all the info for my loan so it ended up costing me way more money then what it was supposed to be.
Loan Officer: Jessica Seek
NMLS#2110132
Response from Kaleb, Client Advocate :
Thank you for sharing your experience—we’re very sorry to hear you weren’t given clear, complete information about your loan. That lack of communication can understandably lead to confusion and unexpected costs, which is not the experience you should have had.
You deserved transparency and guidance throughout the process, and we regret that we fell short. We’d appreciate the opportunity to review this with you and help provide clarity.
Please feel free to reach out to us directly.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Everyone was very helpful through the entire process. The process I wasn't familiar with.
Loan Officer: Marissa Nichols
NMLS#902827
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5 out of 5 Stars
Joey and Tyler went above and beyond to help us finance our first home. The process was very smooth and they were very professional. I would definitely recommend them.
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
Great guidance walked me threw every thing for me to understand thanks
Loan Officer: Melissa Janke
NMLS#995505
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5 out of 5 Stars
Loan Officer: Brooks Rapp
NMLS#1660966
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5 out of 5 Stars
Nathan was amazing throughout the entire process.
Loan Officer: Nathan Groves
NMLS#1096165