Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,052
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Jonathan in Pennsylvania Would Recommend
Hello My Friends,My experience was excellent with Neighbors Bank. Lane B. my Loan Officer and Mariah D. my Loan Coordinator were Great! From the beginning with Lane he was top notch in everything, and that same professionalism and friendship was set all the way through with Mariah. I feel truly blessed and grateful that Neighbors Bank was able to be part of my dream, of homeownership, happen. Thanks a Ton!!!Kind Regards, Jonathan Arnold
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Elijah in Florida Would Recommend
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Alaina in Pennsylvania Would Recommend
Both Abbie and Derek were amazing! They made the whole process so simple. I could not have asked for a better team!
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Christopher in Michigan Would Recommend
Neighbors bank has helped simplify every aspect of buying our new home. From the approval processes to setting up an amazing team and even issues that could arise after closing is finished. Like scammers and other potential Issues for new homeowners!!!
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Calvin in Georgia Would Recommend
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Ciara in Georgia Would Recommend
Aspen, our lender and her team were excellent getting us through the process of owning our first home! They were very kind and made sure we understood all details. We would definitely recommend!
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Barbara in Michigan Would Recommend
My story is to long to go through everything but let's just say that my loan officer Garrett and Andrea worked together very closely to make me a homeowner.Although there were times where I felt it wasn't worth the hassell Garrett stood by me and continued to do his job diligently and in a timely manner. Let's just say he went above and beyond from phone calls to texts to repeating himself he just stayed calm and help me to stay cam throughout the first part of our journey.In the beginning It was a little rocky with things but after working with him for sometime we worked well together.And let's just say thats what makes things rememorable.
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Kenneth
Way too much repetitive stuff required to keep us busy!! When prequalified then you try to disqualify them with all the repetitive stuff in the todo list. To many people involved and with the main loan officer never available is a joke!! Bought 3 houses this was my 4th and never this bad with other mortgage banks!! Not happy at all!!
Response from Kaleb, Client Advocate :
Thank you for your honest feedback. I’m really sorry to hear how frustrating and overwhelming this experience was for you. The process should never feel like a constant uphill battle, and it’s clear the repetitive requests, lack of availability, and too many hands in the process left you feeling unsupported. That’s not how we want any of our borrowers to feel.
I truly appreciate you sharing this and would welcome the chance to speak with you directly to better understand how we can make this right.
clientadvocate@neighborsbank.com
833-919-1229 -
Branden in Alabama Would Recommend
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Ashley in South Carolina Would Recommend
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Amy in Wisconsin Would Recommend
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Robert in Arkansas Would Recommend
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Logan in Kentucky Would Recommend
I had a good experience
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Georgina in Illinois Would Recommend
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Brandon in Mississippi Would Recommend
Overall the process was very good. Shannon and Mariah did a wonderful job. Underwriting was a blackhole though that did not communicate. Almost pushed my closing due to last minute request, when documentation was in 4 days prior.
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Joshua in Alabama Would Recommend
I loved working with each person throughout this home buying journey. I always thought the home buying experience would be a headache but each person I worked with at neighbors bank made the entire process enjoyable and smooth.
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Wendy in Arizona Would Recommend
They were able to lower my rate in a very timely manner
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Angela in New Hampshire Would Recommend
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Amy in Illinois Would Recommend
You mean is amazing. We loved every single one of them. They where always there to answer any question, help with confusion, and work with us throw all the issues to get us to the final stage
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Katie in Pennsylvania Would Recommend
Tim & JD were amazing at answering all my questions and getting me to closing. It wasn’t an easy one to complete and I tried other lenders but only Neighbor’s Bank could get me with the loan I wanted within the price range I could afford. They helped me from start to finish and were very responsive. They have even helped me with questions after closing. Thank you all for your hard work!
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Nicolas in Indiana Would Recommend
It was a pretty simple process getting files in. Basically just plug and play, and the ui of the website was pretty easy to navigate.
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Jason in Texas Would Recommend
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Edward in Indiana Would Recommend
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Karalissa in Ohio Would Recommend
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Shirley in Texas Would Recommend
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Rebecca in Michigan Would Recommend
I am a first time home buyer and did not have a lot of knowledge about buying a home. Abbie and Melissa have been great to work with. They walked me through all the steps and made sure to get everything I needed for closing on my house. They were always available when I had questions.
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Daniel in Illinois Would Recommend
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Jeri in Kansas Would Recommend
Thanks to payden Klein and Emma Loyd they was amazing at helping me through the loan process. They was fantastic with everything and communicated well. Im happy to habe went through Neighbors Bank! Thanks for everything, happy home buyers here!
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Joseph in Florida Would Recommend
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