Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,476
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Teri in Virginia Would Recommend
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Marc in Ohio Would Recommend
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Casey in Missouri Would Recommend
Chad,mario,and jd really made the experience easy to deal with great team to work with. I would highly recommend you guy's in the future thank you!
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Jeffrey in Pennsylvania Would Recommend
It was my first time in a home and I was a little nervous, but Tim V. And the rest of the team were very informative and very helpful. And were always there when I needed them. Thank you NEIGHBORS BANK.
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Madeline in Kentucky Would Recommend
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Denise in South Carolina Would Recommend
Everyone was great from the beginning with Carina to Jennifer and Lee . I was going to go with someone else but Carina was just such an incredible help and had so much knowledge. She treated me like family and that’s what matters. I was so afraid but she talked me through everything.
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Veronica in Indiana Would Recommend
Neighbors bank made home buying so much easier with USDA, even amidst a government shutdown. I would absolutely recommend them to anyone looking for a great experience and knowledgeable lender for USDA!
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Ryan in Indiana Would Recommend
Great experience throughout the entire process.
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Sulaman in Indiana Would Recommend
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Blaine in Pennsylvania Would Recommend
Everyone from my loan team did an exceptional job and helped me to understand the do's and dont's of buying my first home
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Nathan in New Hampshire Would Recommend
Everyone was very helpful. Chad and Tyler both eased my mind a few times during the very stressful process. They always got back to me quickly when I had questions.
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Aaron in Missouri Would Recommend
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Cynthia
Though my loan went through and I got a place my representatives were very rude, did not keep me up-to-date on what was going on had me do the same things. 3 or 4 2ld me my loan wouldn't go through when they told me it would and just kept me jumping through hoops. For days.
Response from Kaleb, Client Advocate :
Thank you for your feedback, and while I’m glad your loan went through, I’m truly sorry for the experience you had along the way. This is not the level of service we aim to provide, and I completely understand your frustration. Your feedback is being taken seriously, and we’re working to address these issues so future borrowers don’t face the same challenges.
If you're open to talking more, I’d appreciate the chance to listen and help however I can.
clientadvocate@neighborsbank.com
833-919-1229 -
Julie in Oklahoma Would Recommend
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Logan in Tennessee Would Recommend
Every step from start to finish neighbors banks was there from Mario to Chad to JD any questions I had or any updates they were there.
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Joyce in Virginia Would Recommend
We had put in 3 offers on houses and did not go through with them. We finally found the right house. Neighbors bank did all the work up on every house and never complained. They were great and I would highly recommend them.
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Subarna in Alabama Would Recommend
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Devin
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Barbara in Kansas Would Recommend
Right from the start I had someone to talk too and help me through this process. Maybe not the same person every time, but there was always someone that was taken care of my worries and what I needed to do next. I’m very happy with this service.
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Cory in Missouri Would Recommend
Great rates and prompt, friendly service!
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Ashley
Kerry was incredibly helpful and amazing. Jenifer, however, was asking for paperwork attention very last minute consistently and we had to push back closing twice because of last minute needs that took forever to process. I felt that she did not communicate with me when she needed things or was waiting on things and needed me to follow up on them.
Response from Kaleb, Client Advocate :
Thank you for your honest feedback. I’m so glad to hear Kerry was incredibly helpful—that means a lot to us. At the same time, I’m really sorry for the stress and delays you experienced due to last-minute requests and communication issues. That’s not the experience we want for our borrowers, and your concerns will be shared with our team so we can improve.
If there’s anything more you’d like to discuss or if I can support you in any way, please feel free to reach out.
clientadvocate@neighborsbank.com
833-919-1229 -
Roumelia in West Virginia Would Recommend
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Andrew in Alaska Would Recommend
I'd like thank Gwen Spadie and her staff for bearing with me and giving me the boost l needed to accomplish the goal I was trying for.
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Paula in Ohio Would Recommend
Very nice people to work with.
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Hunter in Oregon Would Recommend
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Morris in Georgia Would Recommend
Very thorough process. Easy use of the portal. Melissa and Jonathan always kept us in the loop as to what was going during the whole process. Both are very knowledgeable in their field and assured us if we had questions or concerns. When we did have questions, they were both very prompt in getting back to us.They reached out to us the say of signing and even called us the day after congratulating us on our new home. I would definitely recommend Melissa and Jonathan and Neighbors Bank.
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Gayle in North Dakota Would Recommend
My team, Nathan and Andrea were awesome. I feel like they kept me informed and the process went smoothly. I recommend Neighbors Bank.
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Sarah in Missouri Would Recommend
I had a great experience buying a home with Jessica and Courtney’s help!They were there every step of the way and made everything so easy! I’m thankful for the user experience on the app, alongside the people component (Jessica and Courtney) making sure I was taken care of and in the know the entire time. Thank you!
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Eric in Louisiana Would Recommend
Garret is great.
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Brittany in Arkansas Would Recommend
Justina and Chad were AMAZING. Helped guide me through all the ups and downs of underwriting. 10/10
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