Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,569
Total Customer Reviews
96%
Would recommend Neighbors Bank
-
Jessica in Missouri Would Recommend
-
William in Missouri Would Recommend
Rachel, Jessica, and Derek were amazing! As first-time home buyers, we were nervous and unsure of how the process would work, but the team at Neighbors Bank were always on the ready to answer our questions and made the whole process far more comfortable than we could have ever imagined. I am deeply appreciative of all that they have done for us, and I HIGHLY recommend Neighbors Bank! 15 out of 10!!
-
Kathryn in Colorado Would Recommend
-
Myron in Alabama Would Recommend
-
Robert in Ohio Would Recommend
The entire team was awesome! Carina was assigned to originate my loan and explained and answered every question I had. For me, it was a very personal experience. She was so helpful and honest about which options I had and gave me her best assessment as to which options would fair against underwriting. I had absolutely no worries when it came to underwriting because of the knowledge and guidance Carina offered. She laid the foundation of trust which carried over to the rest of the team.
-
James in Georgia Would Recommend
Bentley and Nina was awesome. The most memorable moment was when I got the clear to close call.
-
Josh in Michigan Would Recommend
-
Tonia in Arkansas Would Recommend
Everyone was extremely helpful and polite. They answered my questions, and never made me feel.as if I were a bother.
-
David in Illinois Would Recommend
-
Della in Ohio Would Recommend
They are very informative and helpful! The process even with Underwriting went great! Highly recommend
-
Landon in Michigan Would Recommend
-
Timbre in Indiana Would Recommend
Everyone was helpful and friendly from start to finish. Thank you!
-
Justin in Missouri Would Recommend
-
Pam in North Carolina Would Recommend
-
John in Ohio Would Recommend
-
Jenilee in Missouri Would Recommend
-
Ellis
-
Ashley in Kentucky Would Recommend
I had a few unexpected things come up during my loan process but my lender kept me informed in everything going on and reached out to me as soon as they needed something else to keep the process going. I really appreciate them keeping the ball rolling so I could get my home asap.
-
Stephen in Missouri Would Recommend
Working with Jessica and her team at Neighbors Bank was an amazing experience. Communication was quick. They were so helpful and made buying my home stress free!
-
Anelisa in Illinois Would Recommend
-
Matthew in Pennsylvania Would Recommend
Working with Neighbors Bank felt less like dealing with a mortgage company and more like being helped by a trusted friend. From start to finish, they were supportive, patient, and genuinely cared about making the process smooth and stress-free.They communicated clearly, answered every question, and always made me feel comfortable and confident moving forward. Buying a home can be overwhelming, but Neighbors Bank made it feel manageable and reassuring.I can’t recommend them enough to anyone looking for a mortgage company that truly has your back.
-
Cynthia in West Virginia Would Recommend
Tim and Nina did great. I had a great experience with neighbors bank.
-
Teresa in Illinois Would Recommend
Everyone was very helping walking me through my first experience buying a home. Everyone was very friendly and easy to communicate with by phone, email and text.
-
Maribeth
Overall, Chris Westphalen was a decent Loan Officer and was helpful 80% of the time. The 20% of the time he wasn't is the time I had to deal with Tyler Grace. Calling, leaving voicemails, texting, emails....he very rarely if ever called me back. I had an international vacation planned starting 1/1/2026. Starting 12/27, I called numerous times to discuss the upcoming closing (2nd home as the 1st fell through); and no return call. I left the country and EVERYONE knew the only way I could communicate was through email; and that was hopefully once daily. Tyler kept wanting me to sign papers; however, not through email but the app. I could not access the app. Then he wanted my son (who had nothing to do with this loan) to sign for me. Because I was unable to sign, Tyler sent out an email stating the closing had to be postponed from 1/20 to a later time as I would not sign papers that were needed. That is totally incorrect. I called numerous times to make sure everything was done BEFORE I left. I even wired the 'approximate' closing amount to the title company BEFORE I left the country as I returned on Sunday 1/18, federal holiday on 1/19 and the closing was scheduled for 1/20. I feel Tyler let everyone down. He states on his voice mail to text or email to hear back from him quicker. Well, I am old! My generation believes in telephone calls and messages. If a message is left; then return it by COB; or the following business day if needed. NOT EMAIL! That is the reason the 1st house fell through. Tyler EMAILED me notice that my loan was not going through....a week before the closing. The problem is, I was at work and I don't read my PERSONAL email at work. I just happened to have to see something a friend CALLED me about. If I had not gotten her call, I probably would not have seen Tyler's email until late that evening. This is poor communication for a business. Business hours are there for a reason. I have been available since the beginning. Chris was good about communicating; Tyler wasn't. When the 2nd house loan started, I requested NOT to work with Tyler again. That was good for a bit; however, Tyler was back in action within the month. This has been a very stressful time for me and to make it worse, dealing with Tyler Grace was a panic waiting to happen. I am now very grateful this loan closing is completed.
Response from Kaleb, Client Advocate :
Thank you for sharing this. I can truly hear how stressful this was — especially trying to coordinate a closing around international travel and not receiving the return calls you were expecting. Communication should bring clarity and reassurance, not added anxiety.
I’m glad Chris provided solid support, but I’m very sorry for the frustration you experienced with other representatives from your loan team. Your feedback about preferring phone communication is completely valid, and it should have been respected. I appreciate you being candid about your experience.
If you’re open to it, I would welcome the chance to speak with you directly and ensure your concerns are fully reviewed.
clientadvocate@neighborsbank.com
833-919-1229 -
David in Arkansas Would Recommend
-
Jason in Virginia Would Recommend
Very thorough process all the way around. The lenders Miss Brown and Mr Humpf help tremendously they made sure the process was painless as possible.
-
Gary in Mississippi Would Recommend
It was great doing business with them
-
Denise in Wisconsin Would Recommend
Everything went great.
-
Spencer in Missouri Would Recommend
Showing all 6,569 unfiltered reviews
Starting on Page 4 of 219. Return to Page 1 »