Showing All 7,310 Unfiltered Reviews
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5 out of 5 Stars
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Loan Officer: Christina Jordan
NMLS#2672750
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5 out of 5 Stars
Loan Officer: Natalie Strandgard
NMLS#2749761
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2 out of 5 Stars
Tabitha the initial contact person. I dealt with was fantastic! She is the reason I sadly ended up going with this lender instead of the other one I was considering. Once she passed me off things went to crap. Text messages went unanswered some for 8 days and was only answered once I sent an email to all the team email addresses. Twice they waited until a couple days before closing to tell me something was missing from the seller or appraiser and that we wouldn't be able to close. Buying a house is always stressful but when I have done it before with other lenders they did everything they could to make it go smoothly. The only person who seemed to remotely care about what was going on and getting my house closed was Nina Erickson who filled in for our loan coordinator a couple times when the coordinator was out. If it wasn't for her I doubt we would have closed at all. We initially started the process with Neighbor's bank on May 6th and finally closed on July 24th. I honestly believe if my realtor had not contacted the client advocate with Neighbors Bank that we would not have closed even then. So shout outs to Tabitha, Nina and the client advocate for at least responding to us trying to get stuff done. Sadly like many other reviewers lack of communication and not getting things sent or notifications made in a timely fashion lead to a lot of delays and frustration for both myself us and the seller.
Loan Officer: Chad Werner
NMLS#1100523
Response from Kaleb, Client Advocate :
Thank you for taking the time to share such a detailed and honest account of your experience. We're genuinely glad Tabitha made such a strong first impression, and it means a lot to hear that Nina Erickson stepped up when you needed it most — we'll make sure both of them hear this.
That said, we're truly sorry for the communication breakdowns that made an already stressful process so much harder. Eight days without a response to a text message, last-minute notifications before closing, and the delays you and the seller experienced are not acceptable, and we understand why this experience left such a poor impression.
We appreciate you sticking it out and getting to the finish line and we'd welcome the chance to connect again and learn more about what happened so we can address it. Please don't hesitate to reach out.
clientadvocate@neighborsbank.com
833-919-1229 -
4 out of 5 Stars
very easy to work with explained the process with each step
Loan Officer: Melissa Janke
NMLS#995505
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5 out of 5 Stars
Loan Officer: Jason Reddy
NMLS#2110137
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4 out of 5 Stars
Jennifer, Jim, and Shea was my hard working team that assisted me with every step of my home buying journey. I appreciate each and every one of their efforts in making my journey a success.
Loan Officer: Jennifer Brown
NMLS#2653020
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5 out of 5 Stars
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Gibson was awesome to work with he knew what he was talking about and was fabulous with educating me through this process
Loan Officer: Gibson Jones
NMLS#2788954
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5 out of 5 Stars
Garret was very helpful and helped us understand a lot of things we didn’t know as first time home buyers
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Shannon M made our buying experience from start to finish amazing. She went above and beyond to communicate everything and answer any questions we had throughout the process. 10/10 experience
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
Working with Christian (Loan Officer) and Jill (Loan Coordinator) was phenomenal! Great communication and answered any questions every step of the way! I would highly recommend them and Neighbors for the home buying process. We are relocating and they offered advice and help navigating what could have been a very complicated situation and made it easier and doable.
Loan Officer: Christian Gentil
NMLS#2355963
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5 out of 5 Stars
The people at Neighbors bank have been exceptionally helpful throughout the process and will resolve questions you had. The portal app made it easy to supply the required documents they needed via a checklist system so you know what was already done and what was still needed. A big thank you to the crew that helped us out along the way. 10/10 id recommend Neighbors bank to anyone.
Loan Officer: Sierra Wheeler
NMLS#2709012
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5 out of 5 Stars
Derek Wilson was my loan officer! He was great. We’ve been working together for over a year and a half trying to find a house and he went to bat for me on every single turn! He got me a great deal on my new home & saved me a lot of money. If one house failed and the next house was a higher price he would get me that loan approval.! Derek it was absolutely! phenomenal!! Thank you Derek, your team and thank you neighbors bank!
Loan Officer: Derek Wilson
NMLS#2653342
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1 out of 5 Stars
Loan Officer: Jessica Seek
NMLS#2110132
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5 out of 5 Stars
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
From the first correspondence with Kayce and Crystal, to the end with David and Tim, I couldn't have asked for a better team to help us purchase our first home!
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
First time navigating buying a home and even though the slight hiccups we had with finding the perfect home they were so kind and supportive. I enjoyed working with the whole team but primarily worked with Melissa Janke and Meredith. The process was detailed and not stressful at all. Exceeding my expectations constantly.
Loan Officer: Melissa Janke
NMLS#995505
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4 out of 5 Stars
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Loan Officer: Joey Mirth
NMLS#1965551
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1 out of 5 Stars
Loan Officer: Ashley Owens
NMLS#2653377
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5 out of 5 Stars
Wonderful experience!!
Loan Officer: Christian Gentil
NMLS#2355963
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4 out of 5 Stars
Loan Officer: Hayley Glennon
NMLS#2566042
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4 out of 5 Stars
Loan Officer: Miranda Phillippe
NMLS#2486151