Showing all 6,870 unfiltered reviews
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Marlena in Oklahoma Would Recommend
I worked with Garret E. Very helpful, knowledgeable. Attitude was professional and he wasn’t condescending at all. I was clueless to home buying. He answered all my questions and helped me through every step. Highly recommend!
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Tyler in Missouri Would Recommend
Jessica, Kara, Nina, and Amber were outstanding. They made the process so easy and straightforward, being quick to respond and answer any questions. They set expectations as we moved along, were always pleasant and friendly, and they really made a difference in our home search. What can be a stressful process was no stress at all thanks to their expertise and responsiveness.
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Stephanie in Alabama Would Recommend
This is truly an emotional review because I could say a million good things about this company. They made me feel supported every step of the way and helped turn what could have been a stressful experience into a reassuring one.
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Rashya in South Dakota Would Recommend
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Karen in Iowa Would Recommend
Neighbors bank is awesome, from the beginning of pre qualification to closing, can be kind of overwhelming at times, but they understand and will always be around to give support, Thank you Venus, Rob, and Kerri, you are all the best!
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David in Ohio Would Recommend
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Teresa in Kansas Would Recommend
Had fun searching for a home was very convenient they worked with my schedule for work. I also liked how the bank was very patient with me considering the job I have unable to be on the phone. I know they went out of their way to communicate with me. They helped me step by step.
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Kote in Maine Would Recommend
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Christopher in North Carolina Would Recommend
Chris and Alyssa ROCK! They were super helpful throughout the entire process and answered any questions I had about everything. This team definitely set my expectations high for any future business being a first time home buyer. Thanks so much team!
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Drew in Nebraska Would Recommend
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Jamian
The lack of communication lead us to move in 2 weeks later than expected and the disrespect from the staff in pushing our closing back, the mind games with me, my employer, and title company even had the title company give us the keys and move in and later in the day proceed to tell us they haven’t sent funds and weren’t clear to move in after already signing!!!! This was wayyy more complicated than it had to be due to Emma Loyd, Justin Mongler, and Mason C.
Response from Kaleb, Client Advocate :
I’m so sorry to hear about this experience. It sounds incredibly frustrating and stressful, especially with your move being delayed and the confusion around funding after you had already signed and received keys. That’s not how this process should unfold, and I understand how upsetting that must have been for you.
We take concerns like this very seriously, including communication breakdowns and how situations are handled with all parties involved. Your feedback regarding the individuals you mentioned is important, and we would truly appreciate the opportunity to review this more closely and address what happened.
Please reach out to us directly so we can look into this and work toward making things right.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
Johnathan in Illinois Would Recommend
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Kimberly in Kentucky Would Recommend
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Heather in Texas Would Recommend
Our loan originator, Joey Mirth was amazing through the whole process. Buying a house is a headache and he made it a bit easier.
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Arlo in Missouri Would Recommend
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Dean in Vermont Would Recommend
Neighbors Bank was incredible to work with for our Home Mortgage from the application part to closing. Rob and Tiffani were amazing and was right on top of each step. Thank you for making this possible for our Family.
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Kyle in Missouri Would Recommend
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Colten in Pennsylvania Would Recommend
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Joshua in Ohio Would Recommend
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Mavis in North Carolina Would Recommend
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Jerry in Michigan Would Recommend
Very nice very well communicated and very happy people to keep you calm and understanding things
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Larry
It started off a good start. Then we were handed over to another underwriter. We were told we wouldn’t have to pay but a small amount of closing cost. Then the day of closing we were told we’d have to pay 2600.00. We were to meet a notary to sign our papers. We drove all the way to Evansville ended up waiting. But the way we were treated no information things on their end weren’t done. Like for instance ordering an appraisal. The first time never ordered. It was not a fun or easy ride. Our realtor got more done for us by staying on the team. I could say more but there is no reason to get all excited over it.
Response from Kaleb, Client Advocate :
Thank you for sharing this—we’re very sorry the process became so frustrating. Being surprised by higher closing costs, dealing with delays like the appraisal, and making a trip to sign only to be left waiting is not the experience you should have had.
You deserved clear communication and better coordination throughout, and we regret that we fell short. We appreciate your feedback and the chance to review what happened.
Please feel free to reach out so we can look into this further and help however we can.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
Charles in Illinois Would Recommend
Great team
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Rebecca in Ohio Would Recommend
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Janette in Oregon Would Recommend
Justin was excellent I really appreciate everything you did!!!
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Michael in Missouri Would Recommend
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Christopher
Chris Yackley avoided my calls and emails and was very unhelpful overall. He did not explain or describe any part of the process of buying my first home whatsoever. All in all it was an absolute nightmare and I was left to figure nearly everything out on my own. I wouldn’t recommend anybody ever to avoid them going through what I went through.
Response from Kaleb, Client Advocate :
I’m very sorry to hear about your experience—especially as a first-time homebuyer, you should have felt supported, informed, and guided every step of the way. Being unable to reach your loan officer and left to figure things out on your own is not acceptable, and I understand how overwhelming and frustrating that must have been.
We take feedback like this seriously, and we’d appreciate the opportunity to look into what happened and address your concerns. Please don’t hesitate to reach out to us directly so we can work toward a resolution.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
Cierra in Mississippi Would Recommend
Keri, Marissa, and Venus made the home buying process so easy. From pre-approval to clear to close everything made sense. I was never confused and they were willing to answer all my questions no matter how many.
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