Showing all 7,151 unfiltered reviews
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Briston in Kansas Would Recommend5 out of 5 Stars
Jul 16, 2026
Loan Officer: Chris Yackley
NMLS#2110129
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James in Georgia Would Recommend5 out of 5 Stars
Jul 16, 2026
Loan Officer: Hayley Glennon
NMLS#2566042
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Steven in Oklahoma Would Recommend5 out of 5 Stars
Featured review from Jul 15, 2026
From the first click for pre-qualifications to the final closing everything was smooth and made a lot of sense. The team that I worked with communicated effectively, not too often but just right. The app was amazing at keeping me up-to-date 24 hours a day seven days a week and guided me through the process effortlessly.
Loan Officer: Reilly Aldrich
NMLS#2708386
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Tyren in South Carolina Would Recommend5 out of 5 Stars
Featured review from Jul 15, 2026
Neighbors bank made our home buying experience amazing. They made our dreams come true
Loan Officer: Crystal Washington
NMLS#1588494
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Kristen1 out of 5 Stars
Jul 15, 2026
Loan Officer: Heather Yackley
NMLS#1241088
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Mathew in Nebraska Would Recommend4 out of 5 Stars
Jul 15, 2026
Loan Officer: Garret Ennenbach
NMLS#1968118
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Erica1 out of 5 Stars
Jul 14, 2026
Loan Coordinator and underwriting were a nightmare. Internal Customer escalation was short and not upfront.
Loan Officer: Logan Wilham
NMLS#2709026
Response from Kaleb, Client Advocate :
Thank you for sharing your feedback. We're sorry to hear your experience with our loan coordination, underwriting, and escalation process was so frustrating. Clear communication and support are important to us, and we regret that we fell short. We'd appreciate the opportunity to learn more about your experience and address your concerns.
clientadvocate@neighborsbank.com
833-919-1229 -
Joseph in Missouri Would Recommend5 out of 5 Stars
Jul 14, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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Raven in Pennsylvania Would Recommend5 out of 5 Stars
Jul 14, 2026
Loan Officer: Christina Jordan
NMLS#2672750
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Jerry in Kentucky Would Recommend5 out of 5 Stars
Featured review from Jul 14, 2026
From the very beginning of just the pre-approval everyone at neighbors bank has been amazing! Very helpful and supportive. Tips on building our credit where it needed to be and guiding us every step of the way
Loan Officer: Rob Parham
NMLS#1524830
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Erin in Missouri Would Recommend5 out of 5 Stars
Featured review from Jul 14, 2026
After working with two other lending companies that unfortunately fell short, my experience with Neighbors Bank was a refreshing and positive change. Charles was consistently friendly, professional, and compassionate throughout the entire homebuying process.He was patient and understanding when addressing my questions and helping me manage the anxiety that can come with purchasing a home. His communication, reassurance, and support made the process feel far less overwhelming.I also appreciated Jessica’s leadership and support as the team lead. Together, Charles and Jessica helped make the process smoother and gave me confidence that my loan was in capable hands.I truly appreciated the care, professionalism, and respect shown throughout the process. I would gladly recommend Charles, Jessica, and Neighbors Bank to anyone looking for a lender who is knowledgeable, dependable, and genuinely cares about their clients.
Loan Officer: Jessica Kelly
NMLS#1450320
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Shane in South Carolina Would Recommend5 out of 5 Stars
Featured review from Jul 13, 2026
Just Mongler and Justina were very helpful and professional throughout the entire experience. I am so thankful to have had them on my team. 10/10 recommend!
Loan Officer: Justin Mongler
NMLS#1963138
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Nathan in Kansas Would Recommend5 out of 5 Stars
Jul 13, 2026
Loan Officer: Reed Steuber
NMLS#1842866
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Jordan in Kentucky Would Recommend5 out of 5 Stars
Jul 13, 2026
Loan Officer: Derek Wilson
NMLS#2653342
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Cheryl in Illinois Would Recommend3 out of 5 Stars
Jul 13, 2026
Loan Officer: Jessica Seek
NMLS#2110132
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Sentowskia in Mississippi Would Recommend5 out of 5 Stars
Featured review from Jul 11, 2026
From start to finish has been an amazing experience. Thank you for all of your help.
Loan Officer: Alan David
NMLS#2295753
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Amanda in Virginia Would Recommend4 out of 5 Stars
Jul 11, 2026
Neighbors Bank was on every detail, made sure the loan was being processed and doing everything necessary to get our family the home we bidded on.Thanks for all your hard work!
Loan Officer: Heather Yackley
NMLS#1241088
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Terrace in Missouri Would Recommend4 out of 5 Stars
Jul 11, 2026
We had Jaime as our loan officer and he was a huge help anytime we had a question! We had others we had to deal with for other parts of the loan and when we couldn’t get a response from them he was there to help immediately.
Loan Officer: Jaime Roocke-Sherman
NMLS#2749805
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Charles in West Virginia Would Recommend4 out of 5 Stars
Jul 11, 2026
The entire process from start to finish was run smoothly and cleanly.
Loan Officer: Tim Vieck
NMLS#2181144
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Timmy in Nebraska Would Recommend5 out of 5 Stars
Jul 10, 2026
Loan Officer: Christina Jordan
NMLS#2672750
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Monica in Oklahoma Would Recommend5 out of 5 Stars
Featured review from Jul 10, 2026
Very patient and knowledgeable. Had no problems explaining things and I had plenty of questions. Even when I was getting a little upset they stayed calm and kept explaining throughout the whole process.
Loan Officer: Devin Jenkins
NMLS#2653627
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Tyler in Oklahoma Would Recommend4 out of 5 Stars
Jul 9, 2026
Loan Officer: Heather Yackley
NMLS#1241088
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Chandler in California Would Recommend3 out of 5 Stars
Jul 9, 2026
I felt that our experience was great. We had one home purchase fall through due to the condition of the home, but once we started looking at a new one, the process went so smoothly since we had already submitted all of our documents. There were times when I would have liked clearer or quicker communication, but overall we felt that our loan team was on top of it.
Loan Officer: Evelyn Chavez
NMLS#2524193
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Brittany in Michigan Would Recommend5 out of 5 Stars
Featured review from Jul 9, 2026
Josh Fahlke is awesome he will help you encourage you answer all your questions as soon as he is available. I would recommend you to anyone who has to go through the process of buying a home. Hope to work with him again when rates drop 🙏☝️
Loan Officer: Joshua Falke
NMLS#2181237
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Matt in Arkansas Would Recommend5 out of 5 Stars
Featured review from Jul 8, 2026
My loan officer, Mr. Mike Kane was fast an reliable when needing approval letters for different offerings an responded to all questions at all day/nights. The loan coordinator Jill Birch provide clear guidance an follow ups making process fast an as painless as possible.
Loan Officer: Mike Kane
NMLS#2295187
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Melissa1 out of 5 Stars
Jul 8, 2026
I have bought 3 other houses in the past and have never dealt with such chaos with this lender. Not to mention, I was told my interest rate was 6.75% then it went to 7.125% and then 7.5%. After much discussion they lowered it to 7.25, which still sucks! They had no real, clear answer on why it went up. I have excellent credit. And while I was signing my paperwork the interest rate on the paperwork showed 6.75% and the closing attorney said she would tell the lender about it. Also, the closing got pushed out a week because they weren’t ready, they scheduled the appraiser a few days before the scheduled closing which is just ridiculous. I had to pay for the appraiser to go back a 2nd time for no reason. He said he couldn’t get into the crawl space but funny enough my brother and the AT&T tech opened it right up before and after the appraiser went there. There were too many people handling this loan and they weren’t on the same page. Then finally the day of closing (yesterday), they didn’t send the funds. Some other thing happened and they had to cut the check the next day after closing. They would tell me everything was fine then it would fall through last minute; their communication was Terrible. This whole process was HORRIBLE. I will NEVER recommend this bank to anyone, friends or enemies. It is not worth the stress. Never again!
Loan Officer: Kerry Alexander
NMLS#2653612
Response from Kaleb, Client Advocate :
We're sorry to hear your homebuying experience was so frustrating. From the concerns you shared about the changing interest rate, communication, appraisal process, and closing delays, it's clear we fell short of the experience you expected. We appreciate you taking the time to share this feedback, and we'd welcome the opportunity to better understand what happened.
clientadvocate@neighborsbank.com
833-919-1229 -
Laura1 out of 5 Stars
Jul 8, 2026
Loan Officer: Rob Parham
NMLS#1524830
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