Showing all 7,077 unfiltered reviews
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Ryan in Iowa Would Recommend5 out of 5 Stars
Featured review from Jun 27, 2026
I hadn't planned to buy a home so after my career promotion, but life changed, so my German Shepherd and I needed to move into a home quickly. Neighbors Bank was top notch throughout the entire loan process. Jaime helped me determine what loan options existed and which to choose. Samantha and Chad guided me through the loan application and underwriting. I was a first-time homebuyer with only fair credit, so I had many questions and nerves. All 3 of them were helpful, responsive, and very competent. They were integral in ensuring I closed with no issues or surprises and on-time. I highly recommend Neighbors Bank to everyone looking at a home purchase, and especially to those who - like me - didn't think that option existed.
Loan Officer: Chad Werner
NMLS#1100523
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Shannon in Alabama Would Recommend5 out of 5 Stars
Featured review from Jun 27, 2026
Matt and Cecil did great and were very patient and understanding. They made the process a understanding and simple as possible. I can't recommend enough.
Loan Officer: Matt Dick
NMLS#2772970
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Hilary in Illinois Would Recommend5 out of 5 Stars
Featured review from Jun 26, 2026
Working with the A+ Loan team! Everything about the process was so easy from start to finish. I love the ease of the app for easy uploads and the access I have to the team anytime! Thank you!
Loan Officer: Jessica Jamison
NMLS#1542764
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Lance in Iowa Would Recommend5 out of 5 Stars
Jun 26, 2026
Loan Officer: Heather Yackley
NMLS#1241088
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Eric in North Carolina Would Recommend5 out of 5 Stars
Featured review from Jun 26, 2026
Staff was very friendly and helpful, they guided me every step of the way and made the process go as smoothly as possible
Loan Officer: Bentley Stilwell
NMLS#2355453
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Kyle in Ohio Would Recommend5 out of 5 Stars
Jun 26, 2026
Loan Officer: Chad Werner
NMLS#1100523
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Jennifer in Oklahoma Would Recommend4 out of 5 Stars
Jun 26, 2026
Loan Officer: Bentley Stilwell
NMLS#2355453
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Sydney in Illinois Would Recommend5 out of 5 Stars
Featured review from Jun 26, 2026
Neighbors bank always responded in a timely matter to any of my questions. They always had thorough answers to why concerns or questions I had. They walked me through every step of the way and even helped me in the beginning. Ashley M, was such a huge help in us being able to get approved for a loan as my boyfriends credit was lower at the time she gave us the advice and what to do to get where we are today and we own our house now!
Loan Officer: Tim Vieck
NMLS#2181144
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Jill in Colorado Would Recommend4 out of 5 Stars
Jun 26, 2026
Loan Officer: Kevin Osterhaus
NMLS#1960695
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Jennifer in Illinois Would Recommend5 out of 5 Stars
Jun 26, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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BRIAN1 out of 5 Stars
Jun 25, 2026
When you had to call the supervisor just so you can actually communicate with the senior loan officer that is not a great experience. When you have the scent in multiple documents of the same information, because your system or the employee of neighbors didn't get it. That's not a great experience. When you're closing day is missed by two and a half weeks.That's not a great experience. When you're a rate that was locked for 30 days and was not extended by neighbor's bank due to negligence. And they had to buy it down to where I had it locked in cause.They messed up yet again.That's not a great experience. When you're told that you have to get more stuff done on your well inspection as per the small print at the bottom of the page, and then when you call to find out who they talk to and it's not required. That's not a great experience. And honestly, there's more that also made it a not a great experience. I would not recommend the pain and suffering that I went through to anyone else going through this process with nabors bank.
Loan Officer: Heather Yackley
NMLS#1241088
Response from Kaleb, Client Advocate :
Thank you for taking the time to share your experience. We're disappointed to hear about the communication challenges, repeated document requests, closing delays, and confusion you encountered throughout your loan process. We understand how stressful buying a home can be, and we're sorry we added to that stress. Your feedback is important to us, and we'd appreciate the opportunity to learn more about your experience.
clientadvocate@neighborsbank.com
833-919-1229 -
Victoria in Pennsylvania Would Recommend4 out of 5 Stars
Jun 25, 2026
Hit a few bumps in the road, but overall a pleasant experience.
Loan Officer: Brent Emerson
NMLS#2750103
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Casey in West Virginia Would Recommend4 out of 5 Stars
Jun 24, 2026
Loan Officer: Chad Werner
NMLS#1100523
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Gary in North Dakota Would Recommend5 out of 5 Stars
Featured review from Jun 24, 2026
Easygoing , super helpful people 👏
Loan Officer: Chad Werner
NMLS#1100523
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Justic in Ohio Would Recommend4 out of 5 Stars
Jun 24, 2026
Loan Officer: Jordan Legg
NMLS#2708514
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Millon in Virginia Would Recommend5 out of 5 Stars
Featured review from Jun 24, 2026
Heather and max made a great team to work with. They answered every question and concern, they guided me along the way and gave me options to make things work. I’m extremely happy with the service I received.
Loan Officer: Heather Yackley
NMLS#1241088
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Aaron in Kentucky Would Recommend4 out of 5 Stars
Jun 24, 2026
Loan Officer: Christian Gentil
NMLS#2355963
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Dakota in Wisconsin Would Recommend5 out of 5 Stars
Jun 23, 2026
Loan Officer: Kevin Osterhaus
NMLS#1960695
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Melinda in Indiana Would Recommend4 out of 5 Stars
Jun 23, 2026
Heather and the team of neighbors bank made it finally come together so I can buy the beautiful home.
Loan Officer: Heather Yackley
NMLS#1241088
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Kimberly in Pennsylvania Would Recommend3 out of 5 Stars
Jun 23, 2026
Max was very helpful and on top of things.
Loan Officer: Heather Yackley
NMLS#1241088
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Marc in Missouri Would Recommend5 out of 5 Stars
Featured review from Jun 22, 2026
They made the process so smooth for me and my family. It is our first home and cant believe how good they were from communication on how the loan process works to what is needed. They were absolutely wonderful. Answered all of my question so fast cant believe where I am now because of them.
Loan Officer: Justice Page
NMLS#2653154
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William in Maine Would Recommend4 out of 5 Stars
Jun 22, 2026
Loan Officer: Justin Mongler
NMLS#1963138
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Timothy in Wisconsin Would Recommend4 out of 5 Stars
Jun 21, 2026
Everyone I had to work with during the home buying process from neighbors bank did an excellent job especially Sam as I got closer to closing and had many questions.
Loan Officer: Chad Werner
NMLS#1100523
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Michael in Illinois Would Recommend5 out of 5 Stars
Featured review from Jun 21, 2026
I want to think Kerry and Tyler on helping me understanding any question I asked about and helping me work threw the whole experience they did an outstanding job
Loan Officer: Kerry Alexander
NMLS#2653612
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Kelly in Kentucky Would Recommend4 out of 5 Stars
Jun 21, 2026
Neighbors was wonderful with helping us get our dream home! It has been a great experience and definitely recommend them to anybody in search of their dream home as well!
Loan Officer: Rob Parham
NMLS#1524830
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Joshua in Alabama Would Recommend4 out of 5 Stars
Jun 21, 2026
Loan Officer: Eli Ahn
NMLS#1864503
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Kevin in Missouri Would Recommend5 out of 5 Stars
Jun 21, 2026
Maybe the easy home buying experience
Loan Officer: Joshua Falke
NMLS#2181237
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Heather in Louisiana Would Recommend4 out of 5 Stars
Jun 21, 2026
Loan Officer: Kolby Hurt
NMLS#1751276
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Shemerald in Georgia Would Recommend5 out of 5 Stars
Jun 20, 2026
Loan Officer: Chris Yackley
NMLS#2110129
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