Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,558
Total Customer Reviews
96%
Would recommend Neighbors Bank
-
Paloma in Arkansas Would Recommend
-
Devin in Mississippi Would Recommend
-
Steven in Missouri Would Recommend
Everybody was very nice and very helpful. Josh , and Tiffiny , we're very good at keeping me in the loop.
-
Dovie in Indiana Would Recommend
They were very kind and patient with me. Talk me through a lot of things I didn't understand. Kept in contact with myself and my real estate agent. Gave me time to get all the paperwork together. I work very well with them. I would recommend them to anyone want a USDA loan.
-
Jerry in West Virginia Would Recommend
-
Christina
At first everything was great but after we were stuck using this bank because to much had been invested they stopped returning phone calls Venus Scott was great always answered phone unfortunately could not always answer questions Ashley Patterson on the other hand started off great and quickly went straight to crap did not answer phone calls did not return phone calls and was very vague when answering questions if you could get ahold of her.
Response from Kaleb, Client Advocate :
Thank you for your feedback. I’m sorry the experience declined after a strong start, especially once you felt committed to moving forward.
I’m glad Venus was responsive and helpful. At the same time, I’m very sorry you had trouble reaching Ashley and felt your calls weren’t returned or your questions clearly answered. You deserved consistent communication and clarity throughout the process.
We take concerns like this seriously. If you’re open to it, I’d appreciate the chance to learn more about what happened.
clientadvocate@neighborsbank.com
833-919-1229 -
Eric in Missouri Would Recommend
-
Derek in Missouri Would Recommend
-
Matthew in Missouri Would Recommend
The entire team I worked with was amazing. Joey mirth , Ashley mirth and last but not least Abbie . These people made what could have been a trying time an easy walk in the park. Amazing job can’t say enough good things !
-
Dana in Connecticut Would Recommend
-
Eric in Missouri Would Recommend
testing will delete
-
Christina in Kentucky Would Recommend
Over the last couple of months I have been working with Shannon Matlack to purchase my dream home. Shannon is an absolute GEM. She was very responsive to all my needs and had a positive attitude throughout the entire process. I ran into several obstacles along the way (no fault of hers) but she worked diligently to help me resolve them in order to move forward. Anyone who has the opportunity to have her as their loan officer is blessed. She is amazing!!
-
Brianna in Montana Would Recommend
Between the app and online platform, it was very easy to stay up to date with our loan process. The team was helpful and understanding.
-
Kenneth in Wisconsin Would Recommend
-
Kerry in Illinois Would Recommend
-
Roger in Ohio Would Recommend
The two people I dealt with were intelligent and friendly. I was kept informed well every step along the process. The website is easy to navigate too, keeping me updated on the progress and my to do list to expedite matters.
-
Alex in New Jersey Would Recommend
Jessica and Kathryn were absolutely amazing! They were responsive and explained everything carefully. No hiccups anywhere!
-
Matthew in Indiana Would Recommend
-
Michael in Oklahoma Would Recommend
Amazing people to work with. Ashley and alyssa were very very awesome
-
Andrew
At first the experience was great. About 3 days before closing more and more things were needed that could have been gone over by underwriting a week beforehand. Because of this our closing date was pushed back by a week. Also the loan officer was hard for our realtor to get ahold of from time to time, customer service was great but in the future I would recommend underwriting getting documents and things they need in a timely manner. Rather then waiting till the last second to need confirmation on payments when my bank statement was sent 3 weeks prior.
Response from Kaleb, Client Advocate :
Thank you for sharing your experience. I’m glad to hear things started off well and that our customer service team was supportive—but I’m truly sorry for the last-minute requests and communication delays that added stress right before closing.
You’re absolutely right: document reviews should happen in a timely manner, and communication with your loan officer should be reliable. If there’s anything more I can do or if you’d like to talk further, I’m here to help.
clientadvocate@neighborsbank.com
833-919-1229 -
Stephanie in Massachusetts Would Recommend
-
Eric in Tennessee Would Recommend
Very helpful
-
Erasmo in Nebraska Would Recommend
-
Callob in Ohio Would Recommend
-
Shianne in West Virginia Would Recommend
Marissa, Ashley & Tiffani were an amazing team to work with - They kept me updated on the process, explained all of my loan information well and were overall very kind. I would highly recommend Neighbors Bank, especially as a first time home buyer!
-
Margaret in Vermont Would Recommend
-
Teri in Virginia Would Recommend
-
Denise in Ohio Would Recommend
-
Marc in Ohio Would Recommend
Showing all 6,558 unfiltered reviews
Starting on Page 5 of 219. Return to Page 1 »