Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,432
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Christina in Nebraska Would Recommend
I loved how helpful they are. They were able to answer my questions before I even had to ask them. They were quick about getting back to me. They notified me about every documentation they requested and helped me get the proper information. They helped me write letters to the underwriters, get discounts, and explained all the rates and fees. Jennifer Brown was informative, efficient and quick. If I could change anything I would ask that they let the buyers know when they will be out of office so I knew who to contact directly but I bought my home during the holidays so it was nice to get into my home before Christmas. I felt supported and important to the employees at neighbors bank.
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Sam in Ohio Would Recommend
Tim and Nina had outstanding & timely communications!
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Crystal in Kentucky Would Recommend
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Kobe in Arkansas Would Recommend
It was a very easy experience. It was our first time buying a house and our team was very helpful and informative. Their online portal made things easier too. We are thankful for Marissa, Nina, and Chris!
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Samuel in Michigan Would Recommend
Melissa, Abbie and Chris were all very helpful in making my loan experience as pleasant as possible. Thanks to each of them for the help.
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Mattithiah in Minnesota Would Recommend
They made it easy and were always helping me to get to the next step. Also very understanding.
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Marcellia in Iowa Would Recommend
The whole team was incredible
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Christina in Indiana Would Recommend
So very helpful providing clear instructions with what was needed for my loan and offered advice when I needed it.
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Joseph in West Virginia Would Recommend
Neighbor's bank made it such a delight to get my family in our new home.I would recommend them to anybody!
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Armin in Pennsylvania Would Recommend
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Benjamin in Missouri Would Recommend
Kara & Jessica did an amazing job with the purchase of our home. Very punctual and ready to answer any questions that arise.
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Miguel in Massachusetts Would Recommend
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Cameron in Mississippi Would Recommend
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Justin in Iowa Would Recommend
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Veronica in Oklahoma Would Recommend
Easy to work with and always someone available.
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Johnny in Virginia Would Recommend
Josh and Charles are excellent at what they do ! They made my experience outstanding.
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Austin in Missouri Would Recommend
We lost our home to a house fire with a little over a month left until Christmas. Jessica & neighbors bank worked overtime making sure we would be in our new home with time to prepare for Christmas for our daughters. We had ana amazing experience and would recommend neighbors to anyone!!!
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Chase in Illinois Would Recommend
They were there every step of the way. They never turned there back on me. They kept up with the updates through underwriting they helped me through all of it. I would recommend this company to anyone. Matter of fact you guys should be getting a couple more people due to my recommendations
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Mayra in Florida Would Recommend
My entire loan team was kind, communicative, and provided quick turnaround.
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Donald in Ohio Would Recommend
Chad and his team worked very dilligently to get my mortgage loan closed as quickly as possible right before the holidays while still finding time to answer all of my questions promptly. I couldnt have asked for more than what they delivered.
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Carlos
No thorough with the information
Response from Kaleb, Client Advocate :
Thank you for your feedback. I'm really sorry to hear that you didn’t feel the information provided was thorough. That’s not the experience we want for any of our borrowers, and I completely understand how frustrating that can be—especially when you’re trying to make important decisions about your home financing.
If you’re open to it, I’d love the chance to learn more about your experience so we can make things right and ensure you get the clear, detailed support you deserve. Please don’t hesitate to reach out to me directly—I’m here to help.
clientadvocate@neighborsbank.com
833-919-1229 -
Brad in Missouri Would Recommend
We really enjoyed working with neighbors bank they where able to process our loan when no one else could. The communication was great and it was so easy to get the loan processed. They were so friendly and we really enjoyed the process.i would highly recommend neighbors bank. Their team is incredibly friendly and knowledgeable.
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Alex in Missouri Would Recommend
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Gary in Florida Would Recommend
Everyone involved was polite, courteous, and professional.
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Chad in West Virginia Would Recommend
Loan team was exceptionally patient and helpful through the entire process. This was my first time ever experiencing this process and everyone at Neighbors Bank made it so easy.
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Erin in Louisiana Would Recommend
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Sarah in West Virginia Would Recommend
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Caitlyn in Georgia Would Recommend
I had only ever heard horror stories of buying a home! My team was amazing and helped me stay informed and in the picture!
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Velvet in Pennsylvania Would Recommend
Everyone was very helpful and we got the we wanted. Thank you do much to everyone
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Ian in Louisiana Would Recommend
Derek and Abbie were pretty much a dream team through the purchase of my first home. They set realistic expectations, were thorough with their explanation of the process, and we always there with an answer for inquiries I'd submit. The beginning of my home buying process was complicated by not knowing where it was exactly that I wanted to buy, but Derek enthusiastically helped connect me with trusted realtors in my areas of interest, and was always happy to crunch numbers on properties I liked to help keep me in my financial lane. Neighbors Bank's online loan application portal made the process of sharing all needed documentation a breeze. Derek and Abbie had even pointed me in the direction of a reputable insurance agent who I was able to get home and auto insurance quotes from that beat the pants off the competitors. Once I was given the "cleared to close" green light, the remainder of the process couldn't have gone more smoothly. Derek and Abbie provided regular encouraging feedback the whole way through. Between them and my realtor, I felt part of a team, hell bent to help me turn the keys on my first home. I can't recommend Neighbors Bank highly enough. They are second to none!
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