Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,540
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Alex in New Jersey Would Recommend
Jessica and Kathryn were absolutely amazing! They were responsive and explained everything carefully. No hiccups anywhere!
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Matthew in Indiana Would Recommend
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Michael in Oklahoma Would Recommend
Amazing people to work with. Ashley and alyssa were very very awesome
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Stephanie in Massachusetts Would Recommend
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Shianne in West Virginia Would Recommend
Marissa, Ashley & Tiffani were an amazing team to work with - They kept me updated on the process, explained all of my loan information well and were overall very kind. I would highly recommend Neighbors Bank, especially as a first time home buyer!
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Callob in Ohio Would Recommend
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Erasmo in Nebraska Would Recommend
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Eric in Tennessee Would Recommend
Very helpful
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Andrew
At first the experience was great. About 3 days before closing more and more things were needed that could have been gone over by underwriting a week beforehand. Because of this our closing date was pushed back by a week. Also the loan officer was hard for our realtor to get ahold of from time to time, customer service was great but in the future I would recommend underwriting getting documents and things they need in a timely manner. Rather then waiting till the last second to need confirmation on payments when my bank statement was sent 3 weeks prior.
Response from Kaleb, Client Advocate :
Thank you for sharing your experience. I’m glad to hear things started off well and that our customer service team was supportive—but I’m truly sorry for the last-minute requests and communication delays that added stress right before closing.
You’re absolutely right: document reviews should happen in a timely manner, and communication with your loan officer should be reliable. If there’s anything more I can do or if you’d like to talk further, I’m here to help.
clientadvocate@neighborsbank.com
833-919-1229 -
Jacob in South Carolina Would Recommend
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Melissa in Arkansas Would Recommend
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Kevin in Indiana Would Recommend
The people of neighbor’s bank have been phenomenal.
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Zach in Missouri Would Recommend
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Wylie in New Mexico Would Recommend
There were times, that I thought, would not get the home, because of the different steps it took to complete
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Margaret in Vermont Would Recommend
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Denise in Ohio Would Recommend
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Marc in Ohio Would Recommend
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Teri in Virginia Would Recommend
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Casey in Missouri Would Recommend
Chad,mario,and jd really made the experience easy to deal with great team to work with. I would highly recommend you guy's in the future thank you!
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Ryan in Indiana Would Recommend
Great experience throughout the entire process.
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Jeffrey in Pennsylvania Would Recommend
It was my first time in a home and I was a little nervous, but Tim V. And the rest of the team were very informative and very helpful. And were always there when I needed them. Thank you NEIGHBORS BANK.
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Madeline in Kentucky Would Recommend
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Veronica in Indiana Would Recommend
Neighbors bank made home buying so much easier with USDA, even amidst a government shutdown. I would absolutely recommend them to anyone looking for a great experience and knowledgeable lender for USDA!
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Denise in South Carolina Would Recommend
Everyone was great from the beginning with Carina to Jennifer and Lee . I was going to go with someone else but Carina was just such an incredible help and had so much knowledge. She treated me like family and that’s what matters. I was so afraid but she talked me through everything.
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Blaine in Pennsylvania Would Recommend
Everyone from my loan team did an exceptional job and helped me to understand the do's and dont's of buying my first home
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Nathan in New Hampshire Would Recommend
Everyone was very helpful. Chad and Tyler both eased my mind a few times during the very stressful process. They always got back to me quickly when I had questions.
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Sulaman in Indiana Would Recommend
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Aaron in Missouri Would Recommend
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Cynthia
Though my loan went through and I got a place my representatives were very rude, did not keep me up-to-date on what was going on had me do the same things. 3 or 4 2ld me my loan wouldn't go through when they told me it would and just kept me jumping through hoops. For days.
Response from Kaleb, Client Advocate :
Thank you for your feedback, and while I’m glad your loan went through, I’m truly sorry for the experience you had along the way. This is not the level of service we aim to provide, and I completely understand your frustration. Your feedback is being taken seriously, and we’re working to address these issues so future borrowers don’t face the same challenges.
If you're open to talking more, I’d appreciate the chance to listen and help however I can.
clientadvocate@neighborsbank.com
833-919-1229
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