Neighbors Bank Reviews

Jennifer Brown is an amazing asset, going out of her job title on many occasions to make our home loan happenJennifer Brown needs a promotion or a raise!

Loan Officer: Jennifer Brown

NMLS#2653020

Loan type: Purchase

Lee and Jacob were wonderful. Taylor made the whole process difficult. He had us, the seller, realtors, title company and the POA upset. The seller was ready to back out, and we would have lost our house.

Response from Kaleb, Client Advocate :

Thank you for your feedback. I’m glad to hear Lee and Jacob were great, but I’m truly sorry the rest of the process was so stressful. It’s unacceptable that things reached a point where the deal was at risk, and I completely understand how upsetting that must have been for everyone involved.

I’d like to look into this further and make sure your concerns are addressed. Please feel free to reach out to me directly.

clientadvocate@neighborsbank.com
833-919-1229

Loan Officer: Lee Franklin

NMLS#1990666

Loan type: Purchase

I loved how fast Shannon worked to get our loan processed when she knew we had a short time frame. Austin took over in the underwriting stage and he was phenomenal also, he helped me get what I needed for the underwriting team. Overall the whole team was outstanding. They helped us get out house bought. I appreciate everyone on the team who helped.

Loan Officer: Shannon Matlack

NMLS#982020

Loan type: Purchase

Shannon and Alyssa worked hard to assist me with my loan. It was a little over a month from offer to closing. Shannon helped me navigate a new load with the federal shut down. I would definitely recommend them

Loan Officer: Shannon Matlack

NMLS#982020

Loan type: Purchase

Jessica and Kara were so helpful! They were extremely prompt in their communication, and always got me exactly the info I needed. They were also very patient as we moved up our closing date and changed the loan amount to bring more money down.

Loan Officer: Jessica Jamison

NMLS#1542764

Loan type: Purchase

Christina Patterson was the most help if it wasn't for her I don't think I would own my house. Chad and Tyler were a great help closer to the end thank you all for everything would recommend neighborhood Bank.

Loan Officer: Chad Werner

NMLS#1100523

Loan type: Purchase

Everyone was helpful from the start. Promptly returning my messages and emails. And even my phone calls. I do wish that there was more guidance and suggestions for those of us who are buying their first home. You don’t know what you don’t know sort of thing. But overall very awesome experience

Loan Officer: Lee Franklin

NMLS#1990666

Loan type: Purchase

The over all experience was wonderful!

Loan Officer: Garret Ennenbach

NMLS#1968118

Loan type: Purchase

They guided me through the process of getting approval for the loan in a timely manner. They answered all my questions quickly and returned calls without delay. They made sure I had all the information I needed for the purchase.

Loan Officer: Paden Klein

NMLS#2589666

Loan type: Purchase

I have heard many stories about how difficult the mortgage process can be. This was not the case with Neighbors Bank. Garret and Tiffani did a phenomenal job in making this a smooth and easy process for me. I went from pre-approved to homeowner in less than 2 months. I still can't believe it!

Loan Officer: Garret Ennenbach

NMLS#1968118

Loan type: Purchase

I am 60 years old and have bought several houses over the years. Neighbors Bank was definitely the easiest and friendliest Mortgage Company I’ve ever experienced. There were no surprises or hidden fees. Shannon Matlack and Alyssa Dowell were awesome!!! Shannon was very patient, informative, and personable. I would definitely recommend giving them a chance. Very knowledgeable on USDA, FHA, and Conventional Loans. A+ Perfect 10.😊

Loan Officer: Shannon Matlack

NMLS#982020

Loan type: Purchase