Showing all 6,675 unfiltered reviews
-
Melvin in Illinois Would Recommend
Great customer service
-
Anna in Kentucky Would Recommend
Joey Mirth, Tyler Grace and the entire team responsible for financing our home purchase was absolutely top notch. There were things the needed additional attention during the process... they were there. At last minute challenge was faced head on with all hands-on deck and we still closed on the scheduled day. What else can I say, Just Awesome!
-
Isabella in South Carolina Would Recommend
This was my first time buying a home and the team at Neighbors Bank was helpful and ensured the process went smoothly for me. They were available whenever I had any questions. They also made sure I understood what was needed. Thank you all!
-
Jonathan in Tennessee Would Recommend
-
Andre in North Carolina Would Recommend
-
Madison in Missouri Would Recommend
My husband and I are first time homebuyers. We were nervous about the process, especially having our hands full with a one year old and another on the way. Our loan team was AMAZING! Jessica Jamison and Kara Muenks made the process not only easy, but helped give us confidence the whole way through to owning our beautiful home. They were fast to answer questions and never made us feel like an inconvenience. We can't say enough incredible things about our experience and are truly grateful to Neighbors Bank for taking a major life milestone and turning it into a lifelong, wonderful memory for us and our family!
-
Jennifer in Missouri Would Recommend
Excellent customer service and communication from start to finish!!
-
Gretchen in West Virginia Would Recommend
I have several obstacles that came about and they were fantastic to work with me during those times
-
Louis in Missouri Would Recommend
-
Robert in Illinois Would Recommend
To be brutally honest, it was one heck of a time. A lot of frustrating moments, but they got the job done! We all can now say we did it! Yes, sometimes things do not go to plan. They pulled through for me though. I had some issues on my end. Buying a house is always a pain in the rear, but we did it. Customer service was on point overall, Tyler and Jessica had a lot of patience with me, even when I was over the top with frustrations.Thank you guys
-
Saray in Florida Would Recommend
Neighbors Bank has very friendly staff and confidently guided us in the process of the home loan and what is to be expected. Tasha, Tyler and Chad were the best in making the process run smoothly. Thank you Neighbors Bank!
-
Steven in Missouri Would Recommend
-
Amr in Pennsylvania Would Recommend
I had a great experience with Neighbors bank throughout my home loan process. From pre-approval through clear-to-close, their team was organized, transparent, and very responsive whenever I had questions or needed clarification on documents or numbers.The closing process was handled efficiently, and I always felt like my file was being actively managed rather than sitting in a queue. They were also very clear about requirements and timelines, which helped me prepare and avoid last-minute surprises.Overall, the process was smooth, professional, and much less stressful than I expected. I would definitely consider working with them again and recommend them to others purchasing a home.
-
Carrie in Florida Would Recommend
Every step of the way my loan team was receptive to all my questions and communication to me was swift and pleasant. Even my title person commented more than once how awesome my loan team was.
-
Cedric in Michigan Would Recommend
I had a crazy dream and timeline that Max H. & Derek W. made it happen! After some long work nights as well as millions of docusigns I was very grateful for the lending team I was giving purchasing my first home! Thanks Neighbors Bank!
-
Paige in Illinois Would Recommend
Shannon and Kathleen were great! Both were quick to respond with any questions we had as well as very informative throughout the entire process.
-
Thomas in Indiana Would Recommend
My team is great! I was family not just a name. Knowledgeable friendly helpful all the best qualities Julia, Kellie and Cooper are awesome They were my support during the good and the bad Mostly all Good. Five GOLD Stars to all of them! Keep up the GOOD Work. Best of Luck to all.
-
Rachael in Mississippi Would Recommend
I recently worked with Neighbors Bank for my home purchase and I could not be happier with my experience. From start to finish, the team was wonderful—attentive to my needs and always available to answer my questions. They made what could have been a stressful process feel incredibly easy and straightforward. I was genuinely impressed by their professionalism and the care they showed throughout every step. Neighbors Bank went above and beyond to ensure that everything was handled smoothly, and I truly appreciated their dedication. Thanks to their support, I was able to purchase my home with confidence and peace of mind. I highly recommend Neighbors Bank to anyone looking for a lender who values customer service and makes the home buying process stress-free.
-
Dale in Missouri Would Recommend
Very friendly and knowledgeable staff. The Neighbors Bank portal is very user friendly which makes it much easier and faster for uploading documents, reviewing documents and communicating with the Loan Officer.
-
Perry in Louisiana Would Recommend
Joey and Alyssa were the best people for the job. Always available and quick to find answers to our questions. This was the first mortgage we have ever gotten and we were very happy with the team we got.
-
Adam in Indiana Would Recommend
-
Corbin in Kansas Would Recommend
Everyone was Quick, straightforward, and helpful at every step especially since we were first-time buyers!
-
Theodore in Florida Would Recommend
-
Kamryn in Virginia Would Recommend
Bentley Stilwell was absolutely outstanding during this tedious process! She made things easy, and communicated well throughout the whole process! Professional while still personable. Thank you Neighbors Bank for helping us with our first home purchase! 🏡
-
Mark
Robert Anderson did a wonderful job. Was very helpful. He explained things. And was a joy to work with. But the rest of the team wasn't. They would ask for paperwork more than once. Certain things that they should have found on county websites they couldn't see. I had to have my realtor send it to them. Even insurance paperwork. They couldn't see information that they needed when it was there. Having a list of everything that they would need in a timely manner would have been a lot more helpful for the buyer. Not doing this everyday, don't know their procedures. So I feel something that should have taken. Maybe a few weeks took a lot more.
Response from Kaleb, Client Advocate :
Thank you for sharing this. I’m so glad to hear Robert was helpful, thorough, and a joy to work with. I’ll be sure he sees your kind words!
I’m sorry the rest of the process felt repetitive and frustrating. You deserved clearer guidance and a more streamlined experience.
We truly appreciate your honest feedback — it helps us improve. If you’d like to talk through any part of your experience, I’d be glad to connect.
clientadvocate@neighborsbank.com
833-919-1229 -
Veronica in Mississippi Would Recommend
Our had an awesome team working with me throughout the lender process. Everyone was very kind and super helpful. Big shout out to Carina G., Tyler G., and Chad W. I can’t wait to recommend you all to friends and family that are interested in mortgage loans
-
Gabrielle in Alabama Would Recommend
-
Robin in Missouri Would Recommend
Everyone I worked with at Neighbors were great. They did a good job of communicating all steps of our loan and answering any questions which helped us start and close the loan quickly with no issues.
Page 6 of 223. Return to Page 1 »