Showing all 6,717 unfiltered reviews
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Yuselmi in Arkansas Would Recommend
I am truly grateful that every single question I asked, it was answered with respect and in a manner that was understandable.
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James in Mississippi Would Recommend
From the very beginning of the pre-approval process to the very end when I went to the closing table Mrs. Christina Jordan was very helpful throughout the whole process. She always explained things to where I could understand them and no matter when I had a question even on her off days she would answer me and try to help me. As hectic as buying a house is she made it as easy as possible. Couldn’t have asked for better help!
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Erin in Kansas Would Recommend
As first time home buyers my husband and I were very nervous. Marissa and the team were very helpful during the entire process and helped us feel confident in buying our first home.
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Leslie in Arkansas Would Recommend
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Deborah in Mississippi Would Recommend
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Khalil in Maine Would Recommend
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Patricia in Louisiana Would Recommend
I’m so grateful to have chosen Neighbors Bank for my recent home loan. Neighbors Bank truly stands out in its ability to offer a very efficient, expeditious, and user-friendly online loan process. I am grateful to have had the privilege to work with Neighbors Bank and highly recommend Neighbors to anyone looking for a home loan.
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James in Kentucky Would Recommend
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Susan in Kentucky Would Recommend
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Kellie in Missouri Would Recommend
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Rachael in Ohio Would Recommend
They were always ready to answer questions that I may had a concern with and updates me when stuff happens to get things done. Very respectful
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Alexis in North Carolina Would Recommend
Though the process was a little stressful as first time homebuyer, Neighbors made easy, simple to understand and streamlined.
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Sunshine in Wisconsin Would Recommend
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Ronda in Georgia Would Recommend
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Chandler in Texas Would Recommend
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Pernell in Pennsylvania Would Recommend
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Allison in Ohio Would Recommend
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Sydni in Indiana Would Recommend
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Bonnie in Washington Would Recommend
Absolutely great experience.We required assistance in stepping through the process from beginning to end as we were unsure .Everyone was so helpful,patient and kind. They explained each step to us and made buying our home an enjoyable experience. They went above and beyond . Big thanks to the whole team!!
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Harmon in Minnesota Would Recommend
The process was a bit long and complicated for FHA loan.
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Jeremy in Texas Would Recommend
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Jacob in Ohio Would Recommend
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Jacob in Texas Would Recommend
The process was very easy and understandable.
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Brandon in Ohio Would Recommend
Was a very time consuming process but the staff did a great job. Very positive attitudes that made the experience memorable and easy.
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Samantha in West Virginia Would Recommend
Josh and Julie were very helpful every step of the way. They were prompt with their responses and was able to help me close within a month. The process was smooth.
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Ryan in Idaho Would Recommend
I got the house I wanted with a fair enough rate to make me happy
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Shannon
I was very disappointed. The communication was poor and anytime I had a question, it would not be responded to for several days. They had 60 days to get everything together and 1 day before my scheduled closing, they had some errors that ended up delaying it an additional 4 days. I had submitted information, the same information several times (where did it go the first time?). I just feel that my personal experience with them was not the greatest. Perhaps others won't go through what I did.
Response from Kaleb, Client Advocate :
Thank you for sharing your experience. I’m truly sorry for the frustration you went through.
Delayed responses, repeated requests for the same documents, and especially a last-minute closing delay would be upsetting for anyone. After 60 days of preparation, you deserved a smooth and well-coordinated process. I understand why this left you feeling disappointed.
Your feedback matters, and we take it seriously. If you’re open to it, I would appreciate the opportunity to learn more and address your concerns directly.
clientadvocate@neighborsbank.com
833-919-1229 -
Eric in Arkansas Would Recommend
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Jimmy in Missouri Would Recommend
These guys make purchasing a house as simple as possible. Highly recommend!
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