Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,580
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Eric in Missouri Would Recommend
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Christina in Kentucky Would Recommend
Over the last couple of months I have been working with Shannon Matlack to purchase my dream home. Shannon is an absolute GEM. She was very responsive to all my needs and had a positive attitude throughout the entire process. I ran into several obstacles along the way (no fault of hers) but she worked diligently to help me resolve them in order to move forward. Anyone who has the opportunity to have her as their loan officer is blessed. She is amazing!!
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Brianna in Montana Would Recommend
Between the app and online platform, it was very easy to stay up to date with our loan process. The team was helpful and understanding.
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Kerry in Illinois Would Recommend
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Roger in Ohio Would Recommend
The two people I dealt with were intelligent and friendly. I was kept informed well every step along the process. The website is easy to navigate too, keeping me updated on the progress and my to do list to expedite matters.
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Alex in New Jersey Would Recommend
Jessica and Kathryn were absolutely amazing! They were responsive and explained everything carefully. No hiccups anywhere!
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Matthew in Indiana Would Recommend
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Michael in Oklahoma Would Recommend
Amazing people to work with. Ashley and alyssa were very very awesome
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Shianne in West Virginia Would Recommend
Marissa, Ashley & Tiffani were an amazing team to work with - They kept me updated on the process, explained all of my loan information well and were overall very kind. I would highly recommend Neighbors Bank, especially as a first time home buyer!
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Callob in Ohio Would Recommend
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Erasmo in Nebraska Would Recommend
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Stephanie in Massachusetts Would Recommend
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Andrew
At first the experience was great. About 3 days before closing more and more things were needed that could have been gone over by underwriting a week beforehand. Because of this our closing date was pushed back by a week. Also the loan officer was hard for our realtor to get ahold of from time to time, customer service was great but in the future I would recommend underwriting getting documents and things they need in a timely manner. Rather then waiting till the last second to need confirmation on payments when my bank statement was sent 3 weeks prior.
Response from Kaleb, Client Advocate :
Thank you for sharing your experience. I’m glad to hear things started off well and that our customer service team was supportive—but I’m truly sorry for the last-minute requests and communication delays that added stress right before closing.
You’re absolutely right: document reviews should happen in a timely manner, and communication with your loan officer should be reliable. If there’s anything more I can do or if you’d like to talk further, I’m here to help.
clientadvocate@neighborsbank.com
833-919-1229 -
Eric in Tennessee Would Recommend
Very helpful
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Jacob in South Carolina Would Recommend
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Kevin in Indiana Would Recommend
The people of neighbor’s bank have been phenomenal.
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Melissa in Arkansas Would Recommend
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Zach in Missouri Would Recommend
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Wylie in New Mexico Would Recommend
There were times, that I thought, would not get the home, because of the different steps it took to complete
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Margaret in Vermont Would Recommend
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Denise in Ohio Would Recommend
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Teri in Virginia Would Recommend
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Marc in Ohio Would Recommend
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Casey in Missouri Would Recommend
Chad,mario,and jd really made the experience easy to deal with great team to work with. I would highly recommend you guy's in the future thank you!
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Veronica in Indiana Would Recommend
Neighbors bank made home buying so much easier with USDA, even amidst a government shutdown. I would absolutely recommend them to anyone looking for a great experience and knowledgeable lender for USDA!
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Jeffrey in Pennsylvania Would Recommend
It was my first time in a home and I was a little nervous, but Tim V. And the rest of the team were very informative and very helpful. And were always there when I needed them. Thank you NEIGHBORS BANK.
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Madeline in Kentucky Would Recommend
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Ryan in Indiana Would Recommend
Great experience throughout the entire process.
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