Showing all 7,080 unfiltered reviews
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Billy in West Virginia Would Recommend5 out of 5 Stars
Jun 15, 2026
Smooth
Loan Officer: Chad Werner
NMLS#1100523
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James in Iowa Would Recommend5 out of 5 Stars
Featured review from Jun 15, 2026
Heather was awesome. She guided me through the process perfectly. Always friendly and answered all of my my questions and concerns professionally. Neighbors Bank has been a major part of making a simple hard working man's dream come true. I'm a homeowner and it feels incredible.
Loan Officer: Heather Yackley
NMLS#1241088
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Frank in Ohio Would Recommend5 out of 5 Stars
Jun 14, 2026
Loan Officer: Chris Yackley
NMLS#2110129
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Joshua in Missouri Would Recommend5 out of 5 Stars
Jun 14, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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Brandon in Oklahoma Would Recommend5 out of 5 Stars
Jun 14, 2026
Loan Officer: Joey Mirth
NMLS#1965551
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Antonio in Wisconsin Would Recommend5 out of 5 Stars
Featured review from Jun 13, 2026
I had the pleasure of working with Christina Jordan she was the only person who called and responded every time I needed assistance or a question. From the start to the end. As this was my 1st home purchase walked me through the whole thing. Eased my nerves and worries. A true customer relations person.
Loan Officer: Christina Jordan
NMLS#2672750
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Michelle in Maryland Would Recommend4 out of 5 Stars
Jun 13, 2026
Loan Officer: Heather Yackley
NMLS#1241088
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Steven in Kentucky Would Recommend5 out of 5 Stars
Jun 13, 2026
Loan Officer: Christina Jordan
NMLS#2672750
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Simon in Georgia Would Recommend5 out of 5 Stars
Featured review from Jun 13, 2026
Yes totally recommend them!Working with Neighbors Bank was an outstanding experience from start to finish. As a first-time homebuyer, I had many questions and was required to provide numerous documents throughout the process. Brandon and David made every step smooth, stress-free, and easy to understand.No matter how many times underwriting requested additional information, they were always responsive, knowledgeable, and willing to help. They took the time to explain everything, kept me informed throughout the process, and ensured nothing fell through the cracks.Because of their professionalism, communication, and dedication, we were able to move through the loan process efficiently and close on our new home much faster than I expected. Their expertise and commitment to customer service gave me confidence every step of the way.I truly appreciate all of the hard work, guidance, and support Brandon and David provided during this important milestone in our lives. If you’re looking for a lender who genuinely cares about their clients and makes the home-buying process as seamless as possible, I highly recommend Neighbors Bank.Thank you, Brandon and David, for helping us achieve our dream of homeownership! — Simon Ford
Loan Officer: Brandon Grosse
NMLS#20915999
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Jacqueline in Michigan Would Recommend5 out of 5 Stars
Featured review from Jun 13, 2026
Rob and Samantha made my home-buying experience easy and stress-free. They were always responsive, knowledgeable, and supportive throughout the process. I truly appreciate their hard work and would highly recommend them to anyone looking to buy a home!
Loan Officer: Rob Parham
NMLS#1524830
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Christopher in Florida Would Recommend5 out of 5 Stars
Jun 12, 2026
Loan Officer: Melissa Janke
NMLS#995505
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Steven in Texas Would Recommend5 out of 5 Stars
Featured review from Jun 11, 2026
Ashley Owens and Alyssa Dowen were an absolute pleasure to work with, they made what was stressful experience for me into something I was able to get through and remain sane. They where there for any questions with a quick response and I never felt abandoned during the process. I would and am highly recommending Neighbors Bank to any of my friends or family interested in purchasing a new home.
Loan Officer: Ashley Owens
NMLS#2653377
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James1 out of 5 Stars
Jun 11, 2026
Loan Officer: Derek Wilson
NMLS#2653342
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Steven1 out of 5 Stars
Jun 11, 2026
I would not recommend Neighbors Bank. The lack of communication was terrible, they forgot to send the package to the title company on closing, and I never received a fully updated amount for closing costs until an hour after closing was schedule. I had to be late for closing due to having to go back to the bank and get another cashier's check made for a different amount for closing costs. While I couldn't be happier in my new home, I would never use this bank again. I was ignored on several emails and attempted to call several times with no reply.
Loan Officer: Christian Gentil
NMLS#2355963
Response from Kaleb, Client Advocate :
Congratulations on your new home, and thank you for taking the time to share your experience. While we're glad you reached the finish line, we're sorry the communication, closing delays, and last-minute changes to your closing costs made the process so frustrating. That's not the experience we want for our borrowers, and we'd appreciate the opportunity to learn more about your concerns.
clientadvocate@neighborsbank.com
833-919-1229 -
Lanie in Missouri Would Recommend4 out of 5 Stars
Jun 11, 2026
I was disappointed that they took away the free appraisal benefit for VU employees
Loan Officer: Jessica Jamison
NMLS#1542764
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Scott1 out of 5 Stars
Jun 11, 2026
Way too many issues. I'm 60 and have purchased many homes in the past. This was the worst experience I have ever had. Do not use them.
Loan Officer: Nathan Groves
NMLS#1096165
Response from Kaleb, Client Advocate :
We're disappointed to hear your experience did not meet your expectations, especially after having purchased several homes in the past. We understand how frustrating it must have been for this to stand out as your most difficult home financing experience. Thank you for sharing your feedback—we'd appreciate the opportunity to learn more about what happened.
clientadvocate@neighborsbank.com
833-919-1229 -
Dakota1 out of 5 Stars
Jun 11, 2026
Underwriting allowed an appraisal that missed several key safety details that would have disqualified it from a USDA loan. It is now a biohazard and cannot be lived in.
Loan Officer: Melissa Janke
NMLS#995505
Response from Kaleb, Client Advocate :
We're very sorry to hear about your experience and the serious concerns you've shared regarding the property appraisal. We understand how distressing this situation must be, and we regret the impact it has had on you. We'd appreciate the opportunity to learn more about what happened and discuss your concerns directly.
clientadvocate@neighborsbank.com
833-919-1229 -
Cassandra in Maine Would Recommend5 out of 5 Stars
Jun 11, 2026
Loan Officer: Bryan Easterday
NMLS#2673114
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Cyrus in Illinois Would Recommend5 out of 5 Stars
Jun 11, 2026
They made my dreams come true:)
Loan Officer: Jennifer Brown
NMLS#2653020
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Desiree in Alaska Would Recommend5 out of 5 Stars
Featured review from Jun 10, 2026
Everyone was super helpful from start to finish. They were on top of things when I had questions and working with them was super easy.
Loan Officer: Rob Parham
NMLS#1524830
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Ronald in Maryland Would Recommend5 out of 5 Stars
Jun 10, 2026
Loan Officer: Joey Mirth
NMLS#1965551
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Richard in Arkansas Would Recommend3 out of 5 Stars
Jun 10, 2026
I will never forget the day we got the call we were approved for our loan, I was in the swimming pool and I about fell out of the pool when I received the good news bc I was beginning to think it wasn't going to happen. My neighbor's at the rental we were in got a great laugh that day.
Loan Officer: Aspen Harris
NMLS#2538805
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Timothy2 out of 5 Stars
Jun 8, 2026
There really wasn't enough client coaching/support/ advice given along the way. Lot of repeat steps, lot of feeling interrogated. I was close to backing our of the deal because of it all. Closing attorney and realtor both agreed of the frustration.
Loan Officer: Miranda Phillippe
NMLS#2486151
Response from Kaleb, Client Advocate :
Thank you for sharing your honest feedback. We're sorry to hear you felt unsupported throughout the process and that the repeated requests and overall experience became so frustrating. Buying a home should come with clear guidance and communication, and we regret that we didn't provide that for you. We'd appreciate the opportunity to learn more about your experience.
clientadvocate@neighborsbank.com
833-919-1229 -
Eric in Louisiana Would Recommend5 out of 5 Stars
Featured review from Jun 7, 2026
As a first time homebuyer, I knew what to expect but I didn’t know what to expect. Neighbors guided me through a process that I started, as a teacher in the middle of state testing and it went SEAMLESSLY. They are awesome.
Loan Officer: Justice Page
NMLS#2653154
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Amanda in Ohio Would Recommend5 out of 5 Stars
Featured review from Jun 7, 2026
They were very helpful an got me all the help I needed to get in to thechouuse
Loan Officer: Kerry Alexander
NMLS#2653612
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Keith in Kentucky Would Recommend5 out of 5 Stars
Featured review from Jun 7, 2026
Made easy out of state home purchase. Jon Doyle was extremely helpful.
Loan Officer: Justin Mongler
NMLS#1963138
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Gabriel1 out of 5 Stars
Jun 6, 2026
My closing was delayed from the original closing date with no heads up. They piled a bunch of to do things on at the last second twice, but we finally got it through because my loan officer seems to have been fired? I’m not sure. I tried to call my original loan officer and she ignored me several times, then was very short with me interrupting me many times through our conversation. Overall the process was very frustrating.
Loan Officer: Jason Reddy
NMLS#2110137
Response from Kaleb, Client Advocate :
We appreciate you sharing your experience. We're sorry to hear the unexpected closing delays, last-minute requests, and communication challenges made the process so frustrating. We understand how stressful that can be, especially when you're trying to prepare for closing. Thank you for bringing these concerns to our attention, and we'd welcome the opportunity to learn more.
clientadvocate@neighborsbank.com
833-919-1229 -
Kathleen in Michigan Would Recommend5 out of 5 Stars
Featured review from Jun 6, 2026
When my husband and I started our journey in the home buying process, I never thought homeownership was possible OR even achievable. We started our home search in Realtor.com and start plugging in numbers. On a "grins or giggles" moment, I hit "Get Pre-Approved" and the started some paperwork. Pleasantly surprised, woke to an email that we had been Pre-Approved for an amount I never thought I could imagine.Our Loan Officer, Jennifer K. Brown was OUTSTANDING as well as our Underwriter Shea Gkika. These ywo beautiful women literally brought us home! We closed on our lil dream home on May 29th 2026 and help me achieve a dream NOT possible, at least I thought.So yes, I will be referring friends and family to Neighbors Bank. They're next customer will be may Daughter and Son-In-Law.Absolute amazing experienced for this scaried cat first time home buyer!
Loan Officer: Jennifer Brown
NMLS#2653020
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Annelise in Kansas Would Recommend5 out of 5 Stars
Jun 6, 2026
Loan Officer: Tim Vieck
NMLS#2181144
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