Showing all 7,018 unfiltered reviews
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Megan in Texas Would Recommend5 out of 5 Stars
Sep 19, 2025
Loan Officer: Khalil Diya
NMLS#2329406
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Austin in Ohio Would Recommend5 out of 5 Stars
Sep 19, 2025
Paden and Emma were both great
Loan Officer: Paden Klein
NMLS#2589666
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Lara in Louisiana Would Recommend5 out of 5 Stars
Featured review from Sep 19, 2025
Neighbors bank is a great lender especially for first time homebuyers. My lender guided me from start to finish and made sure I understood everything I needed to turn in
Loan Officer: Melissa Janke
NMLS#995505
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Nicole in West Virginia Would Recommend5 out of 5 Stars
Featured review from Sep 18, 2025
Rob and Nina were exceptional! They truly made this process a breeze and were very professional and kind throughout.
Loan Officer: Rob Parham
NMLS#1524830
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Hathanh in Kansas Would Recommend5 out of 5 Stars
Featured review from Sep 18, 2025
Everyone was great. Thank you for all that help me. Thank you for my home. It be a great experience and neighbors bank team are amazing........
Loan Officer: Melissa Janke
NMLS#995505
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Dennis in Tennessee Would Recommend4 out of 5 Stars
Sep 18, 2025
I was thoroughly impressed by the entire staff involved in the process. Despite the initial challenges and setbacks encountered during the purchase of my first property, their exceptional support and assistance made me feel truly grateful. When I finally found another house that met my needs, they welcomed me back and guided me through the process of applying for an FHA loan and securing my new home.
Loan Officer: Jessica Seek
NMLS#2110132
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Marty in South Carolina Would Recommend5 out of 5 Stars
Featured review from Sep 18, 2025
Jessica and Brittany were awesome very helpful. Very thorough. I know they were busy at times but Ithey always got back to me. Thanks a lot. I would highly recommend the neighbors bank.
Loan Officer: Jessica Seek
NMLS#2110132
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Christopher in Alabama Would Recommend5 out of 5 Stars
Sep 18, 2025
Loan Officer: Chad Werner
NMLS#1100523
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Bianca2 out of 5 Stars
Sep 18, 2025
Poor communication. Unorganized. They will milk you dry. Pencil whippers.
Loan Officer: Jessica Seek
NMLS#2110132
Response from Kaleb, Client Advocate :
I’m really sorry to hear about your experience. Poor communication and disorganization are never acceptable, and I understand how frustrating that must have been. Your feedback is important, and I’d appreciate the chance to learn more and see how we can make things right.
Please feel free to reach out to me directly—I'm here to help.
clientadvocate@neighborsbank.com
833-919-1229 -
James1 out of 5 Stars
Sep 17, 2025
The loan officer was great throughout the process except when it came to close and the bank increased the loan amount by $5k. The explanation was that we had made a $5k deposit to our savings that they could not verify the source. We explained it was from the sale of our golf cart but that was not sufficient for the underwriter. The underwriter also took forever to request data from us leaving us no time at the end to seek another lender. Not happy at all with your bank.
Loan Officer: Reed Steuber
NMLS#1842866
Response from Kaleb, Client Advocate :
Thank you for taking the time to share your experience—I'm truly sorry to hear how things unfolded, especially so close to closing. While I’m glad to hear your loan officer was supportive, it’s clear the last-minute changes and lack of timely communication from underwriting created stress and frustration. That’s not the experience we want anyone to have.
Unverified deposits can be a challenge due to federal lending guidelines, but we should’ve communicated more clearly and proactively to help you feel informed and supported throughout the process. I completely understand how upsetting it must’ve been to feel boxed in without time to explore other options.
I’d really like the opportunity to learn more about your experience and see what we can do to make this right. Please don’t hesitate to reach out.
clientadvocate@neighborsbank.com
833-919-1229 -
William in Georgia Would Recommend5 out of 5 Stars
Sep 17, 2025
Loan Officer: Marissa Nichols
NMLS#902827
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Gary in Georgia Would Recommend4 out of 5 Stars
Sep 17, 2025
Loan Officer: Bentley Stilwell
NMLS#2355453
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Latonya in North Carolina Would Recommend5 out of 5 Stars
Sep 16, 2025
Loan Officer: Garret Ennenbach
NMLS#1968118
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April in Oklahoma Would Recommend4 out of 5 Stars
Sep 16, 2025
Loan Officer: Chad Werner
NMLS#1100523
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Dale in Arkansas Would Recommend5 out of 5 Stars
Featured review from Sep 16, 2025
Being a first home buyer, was scary enough and doing all the wrong things at the wrong time, yet my team help me navigate through to the finish line. I will say this they will defiantly work with you, but it also takes a lot of hard work on your part!! I would recommend Neighbors Bank to anyone!
Loan Officer: Mckenzie Ruiz
NMLS#2217886
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Martha in Arkansas Would Recommend5 out of 5 Stars
Featured review from Sep 16, 2025
Wonderful team of professionals! Guided us through the whole process with ease. Definitely recommend Neighbor’s Bank to all future homebuyers.
Loan Officer: Christian Gentil
NMLS#2355963
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Peter in Maine Would Recommend5 out of 5 Stars
Sep 16, 2025
Loan Officer: Christian Gentil
NMLS#2355963
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Mary in Missouri Would Recommend5 out of 5 Stars
Sep 16, 2025
Loan Officer: Garret Ennenbach
NMLS#1968118
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Denise in Arizona Would Recommend5 out of 5 Stars
Sep 15, 2025
Loan Officer: Tim Vieck
NMLS#2181144
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Letesha in Tennessee Would Recommend5 out of 5 Stars
Sep 15, 2025
Loan Officer: Reed Steuber
NMLS#1842866
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David in Mississippi Would Recommend5 out of 5 Stars
Sep 14, 2025
Loan Officer: Marissa Nichols
NMLS#902827
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JOSE in Pennsylvania Would Recommend5 out of 5 Stars
Featured review from Sep 14, 2025
⭐⭐⭐⭐⭐ I had an outstanding experience with Neighbors Bank! From the very first Loan Officer to the Loan Coordinator, everyone was extremely efficient, professional, and attentive. Their response time was always fast, and they made the entire process smooth and stress-free. I truly appreciate their dedication and excellent customer service. Highly recommend!
Loan Officer: Jessica Seek
NMLS#2110132
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Amber in Alabama Would Recommend4 out of 5 Stars
Sep 14, 2025
My loan officer Tim was great. The process itself was definitely difficult but when you you’re getting a mortgage you can expect things to be difficult. The underwriting was by far the worst part of this process, the underwriters could definitely improve, several times our documentation was questioned only for the answer to be already in the document. I don’t think they took the time to fully read the paperwork before sending it back.
Loan Officer: Tim Vieck
NMLS#2181144
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Ryan in Georgia Would Recommend3 out of 5 Stars
Sep 13, 2025
Loan Officer: Lee Franklin
NMLS#1990666
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Monique in Louisiana Would Recommend5 out of 5 Stars
Featured review from Sep 13, 2025
Jason Reddy was very helpful and knowledgeable
Loan Officer: Jason Reddy
NMLS#2110137
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Hailey in Missouri Would Recommend5 out of 5 Stars
Featured review from Sep 12, 2025
The people at neighbors bank are so helpful and made my home buying process so smooth! I’m so thankful for all of their help!
Loan Officer: Joshua Falke
NMLS#2181237
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Seth in South Carolina Would Recommend5 out of 5 Stars
Featured review from Sep 11, 2025
My loan team did a fantastic job making sure all the paperwork was completed so it would not get rejected. Ashley Mirth, Mariah DeJonge, and Steve Camp answered all of my questions and concerns that made this a very smooth transaction. I don’t think I could have asked for a better loan team!! I will recommend Neighbors Bank to my friends and family!
Loan Officer: Ashley Mirth
NMLS#2589911
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Daniel in Indiana Would Recommend4 out of 5 Stars
Sep 11, 2025
Loan Officer: Cecil Anderson
NMLS#2180830
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Leona in Kansas Would Recommend5 out of 5 Stars
Featured review from Sep 11, 2025
Bob did a great job with communication and making sure we got the best possible cash out of hand, day we closed!
Loan Officer: Bob Anderson
NMLS#994072
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Renee in Missouri Would Recommend4 out of 5 Stars
Sep 11, 2025
Jason did a great job with explanations and the whole walk through on the loan. Communication is key for me. Emma did well with the paperwork that was needed.
Loan Officer: Jason Reddy
NMLS#2110137
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