Total Customer Reviews
Would recommend Neighbors Bank
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I cant say enough good things about neighbors bank and the folks they have working for them. We quite literally would not be sitting in our newly-closed house without them. They work with and FOR you and make the home-buying process fast, fun, and easy. As a first time home buyer, I cant begin to thank Neighbor's bank enough for helping our family find a safe and secure home!
Neighbors Bank was incredibly helpful to me as a first-time home buyer! They were very professional, but also personable. They always responded to any questions I had in a very timely manner and I felt very supported through the entire process. I would highly recommend Neighbors Bank to anyone that is planning on financing a home!
Ashley was an excellent loan officer and moved the process along so quick, I can’t stop telling people about the service!
Stupendous lending experience, almost fully optimized for a remote experience (there is a very limited amount of physical paperwork that will require a physical signature, almost entire process leading up to closing is e-sign which is great). Expectations, deadlines, required tasks are all laid out in a very clear concise manner, the website is both easy to access and easy to use. 90% of the burden of the lending experience will be prep to make sure you have required docs in advance (or can gather them quickly), but assuming you yourself can be prompt and deliver quickly, the team moves everything through at shocking speeds and I never felt like we were delayed due to "we have to wait on the paperwork" etc.Having had a slightly long home buying journey having go through multiple potential homes before landing on "the one", I got to know my lending officer quite well (as well as one for partner coverage), and was able to dig a bit to discover what sounds to be quite a healthy office environment. Coming from a corporate office environment myself, I consider it an important aspect of a businesses overall health to get a glimpse into culture/atmosphere of those making the wheels spin (can't give loans without loan officers), and from my limited view, it sounds like they are at least happy with their office culture, although I cannot speak to work load (as I know I gave my loan officer waaaaay more work than she deserved).
No better service will be given. These folks are the real deal!
Between the loan officer, Melissa and the account manager Alex, I was taken care of from the first initial contact to the day I closed the loan. Not only was the delivery of the loan and process prompt and easy, it was touched by personal gifts to welcome me and my pets into our new home. I would recommend anyone who is looking to buy a home to connect with Melissa and her team for a streamlined process. I assure you, she alone will provide you with everything you need and so much more with the ease of the process and personalized touches along the way.
All documents were processed promptly. The web interface was easy to use. They even sent my kids surprise Christmas gifts which have already become favorites in our home.
Melissa Janke and Sarah Treat made the process of getting a mortgage easy to digest. The steps to filling out the paperwork and getting necessary documents were broken down in digestible pieces as to not overwhelm their client. It was an easy flow.
Neighbors Bank was extremely helpful throughout my entire house-buying process. I'm a first time home buyer so I went in to the experience with a lot of apprehension, but they were GREAT about helping me through each step of the way, very clear in explaining what I needed to do, and very personable which made the process that much better! They truly cared. I cannot say this enough.
My home purchase loan process was the smoothest I've ever experienced thanks to Neighbors Bank Loan Officer Jessica Jamison and Team Lead Chris Wappelhorst. I highly recommend both of them to anyone looking to finance the purchase of a home.
Never had a loan go this smoothly. Melissa Janke was always there to answer any questions and to advise me on what I needed to do.
True professionals and a quick process. You would be hard pressed to find a better lender!
I would definitely recommend Neighbors Bank for a home loan Brain and Alex were both great to work with!
Jake and his team did a phenomenal job working with me on a new construction home. Their communication was top notch and the online portal was a hassle-free way for me to provide information and view and sign documents with just a couple clicks. They were able to get me down to the interest rate I was looking for and made sure that my escrow lines were set up correctly, which can be difficult for new home builds. I highly recommend them!