Neighbors Bank Reviews

Our experience with Neighbors Bank was less than helpful. There were multiple people reaching out at different times with different information. We were given "estimates" on many numbers such as closing costs, but there were multiple numbers given and they were no where near each other. It was hard to plan when given numbers like $8,000, $2,000, $400, and $900 within a small time frame. Additionally, when we arrived at the title company to close on our home, the bank had not yet made the payment. This was frustrating and an additional step our realtor had to take to ensure we could finish the process.

Loan Officer: Gwen Spadie

NMLS#2461346

Loan type: Purchase

Everyone was very professional and friendly. They made the process easy. The on line check list was super easy to understand. Communication was excellent.

Loan Officer: Chad Werner

NMLS#1100523

Loan type: Purchase

I felt that the person assigned to us, working under Chris, could have been more in tune with the process. I felt like there were things that could have been done differently to help make this experience easier. Not the least of which was better communication. Giving us answers to our questions about tasks or giving us our tasks in a more timely manner. There were times I had questions that I couldn't reach my person who was "helping" us with the process and I had to ask my real estate agent to reach out for me as she had better luck getting the answers I needed. The question above asked about would I recommend neighbors bank, yes, but not unconditionally.

Loan Officer: Chris Yackley

NMLS#2110129

Loan type: Purchase

My experience with Jessica and Kara at Neighbors Bank was PHENOMENAL. The communication kept me confident and assured throughout the process and when creative solutions were needed, they delivered. I can't imagine going with another lender after going through this process with Jessica and Kara. Thank you for everything!

Loan Officer: Jessica Jamison

NMLS#1542764

Loan type: Purchase

I would go with a more knowledgeable lender. They let me down a few times and I almost lost on buying the house because of this. Poor communication, and I believe just lack of knowledge. Nice people, just not who I would go through if I went through the house buying process again.

Loan Officer: Lee Franklin

NMLS#1990666

Loan type: Purchase

Just an overall great mortgage company

Loan Officer: Rob Parham

NMLS#1524830

Loan type: Purchase