Showing all 7,114 unfiltered reviews
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Amanda in Ohio Would Recommend5 out of 5 Stars
Featured review from Jun 7, 2026
They were very helpful an got me all the help I needed to get in to thechouuse
Loan Officer: Kerry Alexander
NMLS#2653612
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Jose in Louisiana Would Recommend5 out of 5 Stars
Featured review from Jun 6, 2026
I’m a first time home buyer.If I didn’t understand something,Mr.Reed and Alyssa guided my wife and I step by step.It’s a lot ,with the underwriting.Now,I understand why.Neighbors Bank ,makes sure you have everything together before your closing date.
Loan Officer: Reed Steuber
NMLS#1842866
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Kathleen in Michigan Would Recommend5 out of 5 Stars
Featured review from Jun 6, 2026
When my husband and I started our journey in the home buying process, I never thought homeownership was possible OR even achievable. We started our home search in Realtor.com and start plugging in numbers. On a "grins or giggles" moment, I hit "Get Pre-Approved" and the started some paperwork. Pleasantly surprised, woke to an email that we had been Pre-Approved for an amount I never thought I could imagine.Our Loan Officer, Jennifer K. Brown was OUTSTANDING as well as our Underwriter Shea Gkika. These ywo beautiful women literally brought us home! We closed on our lil dream home on May 29th 2026 and help me achieve a dream NOT possible, at least I thought.So yes, I will be referring friends and family to Neighbors Bank. They're next customer will be may Daughter and Son-In-Law.Absolute amazing experienced for this scaried cat first time home buyer!
Loan Officer: Jennifer Brown
NMLS#2653020
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Annelise in Kansas Would Recommend5 out of 5 Stars
Jun 6, 2026
Loan Officer: Tim Vieck
NMLS#2181144
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Gabriel1 out of 5 Stars
Jun 6, 2026
My closing was delayed from the original closing date with no heads up. They piled a bunch of to do things on at the last second twice, but we finally got it through because my loan officer seems to have been fired? I’m not sure. I tried to call my original loan officer and she ignored me several times, then was very short with me interrupting me many times through our conversation. Overall the process was very frustrating.
Loan Officer: Jason Reddy
NMLS#2110137
Response from Kaleb, Client Advocate :
We appreciate you sharing your experience. We're sorry to hear the unexpected closing delays, last-minute requests, and communication challenges made the process so frustrating. We understand how stressful that can be, especially when you're trying to prepare for closing. Thank you for bringing these concerns to our attention, and we'd welcome the opportunity to learn more.
clientadvocate@neighborsbank.com
833-919-1229 -
Jillian in Arkansas Would Recommend5 out of 5 Stars
Jun 5, 2026
Loan Officer: Logan Wilham
NMLS#2709026
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Clarinda in Missouri Would Recommend5 out of 5 Stars
Featured review from Jun 5, 2026
Ashley Owens was absolutely fantastic to work with. She made the whole process so easy and helped me through everything.
Loan Officer: Ashley Owens
NMLS#2653377
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Austin in Kansas Would Recommend5 out of 5 Stars
Jun 5, 2026
Loan Officer: Reilly Aldrich
NMLS#2708386
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Concepsion in Oklahoma Would Recommend4 out of 5 Stars
Jun 5, 2026
Loan Officer: Devin Jenkins
NMLS#2653627
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Richard in Iowa Would Recommend5 out of 5 Stars
Jun 5, 2026
Loan Officer: Melissa Janke
NMLS#995505
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Larry in North Carolina Would Recommend4 out of 5 Stars
Jun 5, 2026
Had a few ups and downs but for the most part it was a good experience
Loan Officer: Christina Jordan
NMLS#2672750
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Phillip1 out of 5 Stars
Jun 5, 2026
Loan Officer: Christian Gentil
NMLS#2355963
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Megan in Missouri Would Recommend5 out of 5 Stars
Jun 4, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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Amanda in Georgia Would Recommend4 out of 5 Stars
Jun 4, 2026
I worked with Nathan he was amazing. Always answering the phone or calling back immediately if I had any questions regarding the process. Very easy to maneuver the website to upload documents.
Loan Officer: Nathan Groves
NMLS#1096165
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Joseph in Georgia Would Recommend5 out of 5 Stars
Featured review from Jun 4, 2026
The team was phenomenal. Always helpful in a timely and professional manner. The best mortgage situation ever for me
Loan Officer: Devin Jenkins
NMLS#2653627
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Landon1 out of 5 Stars
Jun 4, 2026
At the start of my loan process it was great but around the halfway point it was impossible to get anyone on the phone or answer emails/messages! It would be silent and then they would send me a couple documents to fill out or request documents without answering questions about said documents.
Loan Officer: Heather Yackley
NMLS#1241088
Response from Kaleb, Client Advocate :
Thank you for your feedback. We're glad to hear the beginning of your loan process went well, but we're sorry that communication became inconsistent as things progressed. We understand how frustrating it is to have questions go unanswered while receiving additional document requests. Your feedback is valuable, and we'd appreciate the opportunity to learn more about your experience.
clientadvocate@neighborsbank.com
833-919-1229 -
Alyssa in Wyoming Would Recommend5 out of 5 Stars
Featured review from Jun 4, 2026
Charles Kruse went above and beyond for our family. He was quick to respond, very knowledgeable and felt like a true friend by the end of the process, so much so that I wanted to invite him to our upcoming wedding!! I would highly recommend Neighbors bank!!
Loan Officer: Ashley Owens
NMLS#2653377
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natalie in Wisconsin Would Recommend5 out of 5 Stars
Jun 4, 2026
Loan Officer: Chad Werner
NMLS#1100523
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Brooke in Missouri Would Recommend5 out of 5 Stars
Featured review from Jun 4, 2026
Courtney & Jessica were amazing throughout the home buying process. I would recommend them to anyone buying a home! 10/10 across the board!
Loan Officer: Jessica Jamison
NMLS#1542764
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John in New Mexico Would Recommend5 out of 5 Stars
Featured review from Jun 3, 2026
Kevin's assistance and Emilee's follow through were instrumental in what turned out to be a complex process. My wife and I highly recommend this team. John and Gloria Richter.
Loan Officer: Kevin Osterhaus
NMLS#1960695
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Juanita in Oregon Would Recommend4 out of 5 Stars
Jun 3, 2026
Very easy to work with and easy to get things accomplished.
Loan Officer: Chad Werner
NMLS#1100523
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Andrew in Kansas Would Recommend5 out of 5 Stars
Featured review from Jun 3, 2026
The process was really smooth and they answered all of our questions.
Loan Officer: Eli Ahn
NMLS#1864503
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Christopher in Ohio Would Recommend5 out of 5 Stars
Featured review from Jun 3, 2026
Neighbors Bank has been great all the way through. I would highly recommend Neighbors Bank, they made the home purchase experience really easy.
Loan Officer: Rob Parham
NMLS#1524830
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Melissa in Kentucky Would Recommend5 out of 5 Stars
Featured review from Jun 2, 2026
As first-time homebuyers, we had no idea what to expect going into this process, but our lender made everything so much easier than we ever imagined. There were plenty of questions, a few moments of stress, and a lot of learning along the way, but we always felt supported and informed.A huge shout-out to Chris for being there every step of the way. He was patient, quick to answer questions, and always took the time to explain things in a way we could understand. He never made us feel like we were bothering him, even when we probably asked the same question more than once.Buying our first home is a milestone we'll never forget, and we're so thankful for all the help we received getting to the closing table. If you're looking for a lender who truly cares and makes the process as smooth as possible, I highly recommend them.Thank you for helping make our dream of homeownership a reality. We are officially homeowners! 🏡❤️
Loan Officer: Christopher Westphalen
NMLS#1162124
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Candace in Missouri Would Recommend5 out of 5 Stars
Featured review from Jun 2, 2026
We recently completed a purchase loan with Neighbors Bank and had an excellent experience from start to finish. The process was smooth, efficient, and well-organized. A special thank you to Kara, who provided outstanding communication throughout the entire transaction. She was always quick to respond, kept us informed every step of the way, and made the process feel easy and stress-free. We truly appreciated her professionalism, responsiveness, and dedication to customer service. We would highly recommend Neighbors Bank, Jessica, and Kara to anyone looking for a great mortgage experience.
Loan Officer: Jessica Jamison
NMLS#1542764
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Amber in Michigan Would Recommend4 out of 5 Stars
Jun 2, 2026
Very helpful
Loan Officer: Shannon Matlack
NMLS#982020
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Joseph in Missouri Would Recommend5 out of 5 Stars
Featured review from Jun 2, 2026
Everything was easy from the get go. Jessica was even on vacation when we first applied, and the fill in LO’s did a great job! Kara was great and attentive throughout the process as well! Not sure who else was on the team, but thank you as well!
Loan Officer: Jessica Jamison
NMLS#1542764
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Jasmine in Alabama Would Recommend5 out of 5 Stars
Jun 1, 2026
Loan Officer: Kevin Osterhaus
NMLS#1960695
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