Showing all 6,688 unfiltered reviews
-
Justin in Missouri Would Recommend
-
John in Ohio Would Recommend
-
Ellis
-
Ashley in Kentucky Would Recommend
I had a few unexpected things come up during my loan process but my lender kept me informed in everything going on and reached out to me as soon as they needed something else to keep the process going. I really appreciate them keeping the ball rolling so I could get my home asap.
-
Stephen in Missouri Would Recommend
Working with Jessica and her team at Neighbors Bank was an amazing experience. Communication was quick. They were so helpful and made buying my home stress free!
-
Anelisa in Illinois Would Recommend
-
David in Arkansas Would Recommend
-
Maribeth
Overall, Chris Westphalen was a decent Loan Officer and was helpful 80% of the time. The 20% of the time he wasn't is the time I had to deal with Tyler Grace. Calling, leaving voicemails, texting, emails....he very rarely if ever called me back. I had an international vacation planned starting 1/1/2026. Starting 12/27, I called numerous times to discuss the upcoming closing (2nd home as the 1st fell through); and no return call. I left the country and EVERYONE knew the only way I could communicate was through email; and that was hopefully once daily. Tyler kept wanting me to sign papers; however, not through email but the app. I could not access the app. Then he wanted my son (who had nothing to do with this loan) to sign for me. Because I was unable to sign, Tyler sent out an email stating the closing had to be postponed from 1/20 to a later time as I would not sign papers that were needed. That is totally incorrect. I called numerous times to make sure everything was done BEFORE I left. I even wired the 'approximate' closing amount to the title company BEFORE I left the country as I returned on Sunday 1/18, federal holiday on 1/19 and the closing was scheduled for 1/20. I feel Tyler let everyone down. He states on his voice mail to text or email to hear back from him quicker. Well, I am old! My generation believes in telephone calls and messages. If a message is left; then return it by COB; or the following business day if needed. NOT EMAIL! That is the reason the 1st house fell through. Tyler EMAILED me notice that my loan was not going through....a week before the closing. The problem is, I was at work and I don't read my PERSONAL email at work. I just happened to have to see something a friend CALLED me about. If I had not gotten her call, I probably would not have seen Tyler's email until late that evening. This is poor communication for a business. Business hours are there for a reason. I have been available since the beginning. Chris was good about communicating; Tyler wasn't. When the 2nd house loan started, I requested NOT to work with Tyler again. That was good for a bit; however, Tyler was back in action within the month. This has been a very stressful time for me and to make it worse, dealing with Tyler Grace was a panic waiting to happen. I am now very grateful this loan closing is completed.
Response from Kaleb, Client Advocate :
Thank you for sharing this. I can truly hear how stressful this was — especially trying to coordinate a closing around international travel and not receiving the return calls you were expecting. Communication should bring clarity and reassurance, not added anxiety.
I’m glad Chris provided solid support, but I’m very sorry for the frustration you experienced with other representatives from your loan team. Your feedback about preferring phone communication is completely valid, and it should have been respected. I appreciate you being candid about your experience.
If you’re open to it, I would welcome the chance to speak with you directly and ensure your concerns are fully reviewed.
clientadvocate@neighborsbank.com
833-919-1229 -
Matthew in Pennsylvania Would Recommend
Working with Neighbors Bank felt less like dealing with a mortgage company and more like being helped by a trusted friend. From start to finish, they were supportive, patient, and genuinely cared about making the process smooth and stress-free.They communicated clearly, answered every question, and always made me feel comfortable and confident moving forward. Buying a home can be overwhelming, but Neighbors Bank made it feel manageable and reassuring.I can’t recommend them enough to anyone looking for a mortgage company that truly has your back.
-
Teresa in Illinois Would Recommend
Everyone was very helping walking me through my first experience buying a home. Everyone was very friendly and easy to communicate with by phone, email and text.
-
Cynthia in West Virginia Would Recommend
Tim and Nina did great. I had a great experience with neighbors bank.
-
Jason in Virginia Would Recommend
Very thorough process all the way around. The lenders Miss Brown and Mr Humpf help tremendously they made sure the process was painless as possible.
-
Gary in Mississippi Would Recommend
It was great doing business with them
-
Spencer in Missouri Would Recommend
-
Denise in Wisconsin Would Recommend
Everything went great.
-
James
I’m giving this experience a 2 out of 10 for the following reasons: I’m a first-time homebuyer, and unfortunately this was an awful first experience. The process with Neighbors Bank was confusing, stressful, and far more difficult than it needed to be. Communication was poor throughout. I was often left without clear answers, expectations changed without explanation, and important information came late or inconsistently. I regularly had to chase updates myself just to understand where things stood or what was needed next. At times, it felt like no one was fully owning the file or coordinating internally. As a first-time buyer, I needed clear guidance and proactive communication. Instead, the lack of transparency and organization created unnecessary anxiety and put my purchase timeline at risk. Ultimately, I had to pursue other options simply to keep things from falling apart. This experience fell well short of what I expected, especially for something as important as buying my first home. I hope this feedback is taken seriously and used to improve the borrower experience going forward.
Response from Kaleb, Client Advocate :
Thank you for your honest feedback. I’m truly sorry your first homebuying experience felt confusing, stressful, and unsupported. As a first-time buyer, you deserved clear guidance, consistent communication, and a team that fully owned your file from start to finish.
Your feedback is being taken seriously. If you’re open to it, I’d appreciate the chance to learn more about what happened.
clientadvocate@neighborsbank.com
833-919-1229 -
Shaye in Ohio Would Recommend
They were friendly,caring and patient making the process much better.
-
Kecia in Alabama Would Recommend
Garrett and Venus were absolutely the best! From start to finish, they made the home financing process smooth. Professional, responsive, and truly supportive every step of the way.
-
Vanessa in Texas Would Recommend
I never thought buying a home could be so easy! From the beginning, just a curiosity and prequalify, to the final closing my team was amazing! Shannon and Julia answered every question (and I asked a lot) without making feel like I was a burden. They kept me in the loop, even if they had no news. I can't express my gratitude enough! They made it possible to fulfill a dream I had for a home I wasn't sure would be possible. They are the best!
-
Ian in Louisiana Would Recommend
The loan process was organized and smooth. Bentley was very nice to work with and helped quickly and effectively with any questions or hurdles that arose. Right up to closing day the team at Neighbors worked hard to get us into our first home on schedule. I am very happy to have had my first time home buying experience with such a wonderful and caring team.
-
Kelli in Oklahoma Would Recommend
-
Doug in Arkansas Would Recommend
wow im very happy with neighbors bank.and it was an absolute pleasure working with shannon matlack. wow she made the whole experiance great. atentive understanding quick to solve any issues that came up. replyed back every time fast as well. all in all im happy to have chosen neighbors bank as my lender. and it was a real pleasure working with shannon thanks so much .
-
Alanna in Missouri Would Recommend
-
Randall in Pennsylvania Would Recommend
-
Kathleen in Iowa Would Recommend
I had been looking for a new to me home for a very long time. I am widowed for many years and learned that when my husband passed that I didn't have enough credit in my own name to be able to do much with. I wanted to stop renting and purchase something. I looked a mobil homes and found the area I wanted to be in. Unfortunately, this is where I learned that I would need to do something about my non existant credit at that time. So I moved on in life and found a used mobil home I could but since the park worked with people helping get them in to a home. Now this was not where I was choosing to live the rest of my life but it would do. After some time, a few years actually, I approached the origianal park I wanted to live in. He asked what had changed. I had him run my credit report and it was much different than before. So, I worked out a deal for this park to move my home from where it was and set up living my life. I had only planned on about five years as that was what was required of me for them to help me move my home to their park. Five years came and went in no time. But life was good.. I had what I needed around where I lived to be comfortable. A few years later I was ready to move into a regular house. I started looking about the time Covid hit. I tried to get into a home that would have been perfect. But the whole town came down with the bug and on top of that I would have to sell my home and who was buying houses then? I continued looking, of course much time had passedgetting thru the pandemic stuff. Then it seemed the world was falling apart and you couldn't touch purchasing a new home let alone sell one. Tough times. But I has a dream of being in my own house . I even envisioned my home. Threee bedroom, at least two baths, a two car garage for roominess and a finished downstairs. All of these things would met my needs. Time went on and the interest rates hadn't changed in a long time but I felt it was time to be looking. Just in case . As I was looking I realized I should really get qualified or at least see what I needed to get qualified to be in the running to purchase my dream home. That's when I contacted Neighbors Bank. And I met on the phone the realtor with the info. From my first time talking to him about my situation and what I wanted in my life he was the right one to help me along my journey. He laid it all out on the table. You see I had accumulated debt. Of course we all did but I mean I really accumulated debt. But surely if you connect with the right counselor who knows what they are doing there is a way to solve every problem. Now I don't mean they can make things all comfortable and cozy in this process of working to gain financial freedom to be able to accomplish dreams. No, I actually didn't think I had a chance of breaking the bands that were holding me back from my dream. Especially after talking to Jason Reddy. I pictured him as this tough looking guy who thought he knew me and painted the picture of how hard it would be to accomlish exactly what I wanted. What I needed. He gave me some instruction and said if and when you accomplish this give me a call and we can reevaluate where my journey was and if I should continue on. That was a lot to process. How badly did I want my dream home? What was I willing to do, to sacrifice, to change my habits to bring this vision to realty? That was on me. I paid my mobilhome off. Put the money in the bank and called my realtor. Well Jason, I sold my home which you and I discussed was an option to help pay off my debts. Now you need to guide me as to what debts and how much I need to take care of to get me into a home. One of the suggestions was to rent my mobil home from the buyer for a short period of time to get me to my goal. The buyer was a okay with that idea. Jason spearheaded my situation and we had a plan and we, well I was the one working, the plan. What ever he suggested or thought would be in my best interest is what I did. Now I had obstacles all along the way. My job is old school. Wedon't even get a paycheck stub with the totals of the year on them . Sillythings like that. But with the proper guidance, Jason got me thru. I know I was a pain cause I was always asking are you sure this is going to happen. My family would ask did you get the house? My reply was not until the fat lady sings. Well by george----She SANG. That was one of the happiest days in my life. I moved into my three bedroom two and a half bath, two car garage and a finished downstairs the week of Christmas. Spent "Christmas Eve in my new home. Merry Christmas to me. But most of all Merry Christmas and Many Many thankyous to Jason Reddy for his willingness to take a chance on tr;ying to help me to help myself. I will always be grateful for him. If you truly want a new home and you really mean it. Look him up and ask him to help you get your dream. Thank you Kathy N.
-
Mercedes in Iowa Would Recommend
-
Steven in Missouri Would Recommend
Everybody was very nice and very helpful. Josh , and Tiffiny , we're very good at keeping me in the loop.
Page 8 of 223. Return to Page 1 »