Showing all 7,123 unfiltered reviews
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Desiree in Alaska Would Recommend5 out of 5 Stars
Featured review from Jun 10, 2026
Everyone was super helpful from start to finish. They were on top of things when I had questions and working with them was super easy.
Loan Officer: Rob Parham
NMLS#1524830
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Ronald in Maryland Would Recommend5 out of 5 Stars
Jun 10, 2026
Loan Officer: Joey Mirth
NMLS#1965551
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Richard in Arkansas Would Recommend3 out of 5 Stars
Jun 10, 2026
I will never forget the day we got the call we were approved for our loan, I was in the swimming pool and I about fell out of the pool when I received the good news bc I was beginning to think it wasn't going to happen. My neighbor's at the rental we were in got a great laugh that day.
Loan Officer: Aspen Harris
NMLS#2538805
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Timothy2 out of 5 Stars
Jun 8, 2026
There really wasn't enough client coaching/support/ advice given along the way. Lot of repeat steps, lot of feeling interrogated. I was close to backing our of the deal because of it all. Closing attorney and realtor both agreed of the frustration.
Loan Officer: Miranda Phillippe
NMLS#2486151
Response from Kaleb, Client Advocate :
Thank you for sharing your honest feedback. We're sorry to hear you felt unsupported throughout the process and that the repeated requests and overall experience became so frustrating. Buying a home should come with clear guidance and communication, and we regret that we didn't provide that for you. We'd appreciate the opportunity to learn more about your experience.
clientadvocate@neighborsbank.com
833-919-1229 -
Keith in Kentucky Would Recommend5 out of 5 Stars
Featured review from Jun 7, 2026
Made easy out of state home purchase. Jon Doyle was extremely helpful.
Loan Officer: Justin Mongler
NMLS#1963138
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Amanda in Ohio Would Recommend5 out of 5 Stars
Featured review from Jun 7, 2026
They were very helpful an got me all the help I needed to get in to thechouuse
Loan Officer: Kerry Alexander
NMLS#2653612
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Eric in Louisiana Would Recommend5 out of 5 Stars
Featured review from Jun 7, 2026
As a first time homebuyer, I knew what to expect but I didn’t know what to expect. Neighbors guided me through a process that I started, as a teacher in the middle of state testing and it went SEAMLESSLY. They are awesome.
Loan Officer: Justice Page
NMLS#2653154
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Gabriel1 out of 5 Stars
Jun 6, 2026
My closing was delayed from the original closing date with no heads up. They piled a bunch of to do things on at the last second twice, but we finally got it through because my loan officer seems to have been fired? I’m not sure. I tried to call my original loan officer and she ignored me several times, then was very short with me interrupting me many times through our conversation. Overall the process was very frustrating.
Loan Officer: Jason Reddy
NMLS#2110137
Response from Kaleb, Client Advocate :
We appreciate you sharing your experience. We're sorry to hear the unexpected closing delays, last-minute requests, and communication challenges made the process so frustrating. We understand how stressful that can be, especially when you're trying to prepare for closing. Thank you for bringing these concerns to our attention, and we'd welcome the opportunity to learn more.
clientadvocate@neighborsbank.com
833-919-1229 -
Annelise in Kansas Would Recommend5 out of 5 Stars
Jun 6, 2026
Loan Officer: Tim Vieck
NMLS#2181144
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Kathleen in Michigan Would Recommend5 out of 5 Stars
Featured review from Jun 6, 2026
When my husband and I started our journey in the home buying process, I never thought homeownership was possible OR even achievable. We started our home search in Realtor.com and start plugging in numbers. On a "grins or giggles" moment, I hit "Get Pre-Approved" and the started some paperwork. Pleasantly surprised, woke to an email that we had been Pre-Approved for an amount I never thought I could imagine.Our Loan Officer, Jennifer K. Brown was OUTSTANDING as well as our Underwriter Shea Gkika. These ywo beautiful women literally brought us home! We closed on our lil dream home on May 29th 2026 and help me achieve a dream NOT possible, at least I thought.So yes, I will be referring friends and family to Neighbors Bank. They're next customer will be may Daughter and Son-In-Law.Absolute amazing experienced for this scaried cat first time home buyer!
Loan Officer: Jennifer Brown
NMLS#2653020
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Jose in Louisiana Would Recommend5 out of 5 Stars
Featured review from Jun 6, 2026
I’m a first time home buyer.If I didn’t understand something,Mr.Reed and Alyssa guided my wife and I step by step.It’s a lot ,with the underwriting.Now,I understand why.Neighbors Bank ,makes sure you have everything together before your closing date.
Loan Officer: Reed Steuber
NMLS#1842866
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Dereck in Kentucky Would Recommend4 out of 5 Stars
Jun 6, 2026
Loan Officer: Jessica Kelly
NMLS#1450320
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Jacob in Pennsylvania Would Recommend4 out of 5 Stars
Jun 6, 2026
Loan Officer: Nathan Groves
NMLS#1096165
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Clarinda in Missouri Would Recommend5 out of 5 Stars
Featured review from Jun 5, 2026
Ashley Owens was absolutely fantastic to work with. She made the whole process so easy and helped me through everything.
Loan Officer: Ashley Owens
NMLS#2653377
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Concepsion in Oklahoma Would Recommend4 out of 5 Stars
Jun 5, 2026
Loan Officer: Devin Jenkins
NMLS#2653627
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Austin in Kansas Would Recommend5 out of 5 Stars
Jun 5, 2026
Loan Officer: Reilly Aldrich
NMLS#2708386
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Phillip1 out of 5 Stars
Jun 5, 2026
Loan Officer: Christian Gentil
NMLS#2355963
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Richard in Iowa Would Recommend5 out of 5 Stars
Jun 5, 2026
Loan Officer: Melissa Janke
NMLS#995505
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Jillian in Arkansas Would Recommend5 out of 5 Stars
Jun 5, 2026
Loan Officer: Logan Wilham
NMLS#2709026
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Larry in North Carolina Would Recommend4 out of 5 Stars
Jun 5, 2026
Had a few ups and downs but for the most part it was a good experience
Loan Officer: Christina Jordan
NMLS#2672750
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Landon1 out of 5 Stars
Jun 4, 2026
At the start of my loan process it was great but around the halfway point it was impossible to get anyone on the phone or answer emails/messages! It would be silent and then they would send me a couple documents to fill out or request documents without answering questions about said documents.
Loan Officer: Heather Yackley
NMLS#1241088
Response from Kaleb, Client Advocate :
Thank you for your feedback. We're glad to hear the beginning of your loan process went well, but we're sorry that communication became inconsistent as things progressed. We understand how frustrating it is to have questions go unanswered while receiving additional document requests. Your feedback is valuable, and we'd appreciate the opportunity to learn more about your experience.
clientadvocate@neighborsbank.com
833-919-1229 -
Amanda in Georgia Would Recommend4 out of 5 Stars
Jun 4, 2026
I worked with Nathan he was amazing. Always answering the phone or calling back immediately if I had any questions regarding the process. Very easy to maneuver the website to upload documents.
Loan Officer: Nathan Groves
NMLS#1096165
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Joseph in Georgia Would Recommend5 out of 5 Stars
Featured review from Jun 4, 2026
The team was phenomenal. Always helpful in a timely and professional manner. The best mortgage situation ever for me
Loan Officer: Devin Jenkins
NMLS#2653627
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Alyssa in Wyoming Would Recommend5 out of 5 Stars
Featured review from Jun 4, 2026
Charles Kruse went above and beyond for our family. He was quick to respond, very knowledgeable and felt like a true friend by the end of the process, so much so that I wanted to invite him to our upcoming wedding!! I would highly recommend Neighbors bank!!
Loan Officer: Ashley Owens
NMLS#2653377
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Megan in Missouri Would Recommend5 out of 5 Stars
Jun 4, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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natalie in Wisconsin Would Recommend5 out of 5 Stars
Jun 4, 2026
Loan Officer: Chad Werner
NMLS#1100523
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Brooke in Missouri Would Recommend5 out of 5 Stars
Featured review from Jun 4, 2026
Courtney & Jessica were amazing throughout the home buying process. I would recommend them to anyone buying a home! 10/10 across the board!
Loan Officer: Jessica Jamison
NMLS#1542764
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