Showing all 7,148 unfiltered reviews
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Rosie in Mississippi Would Recommend5 out of 5 Stars
Featured review from May 13, 2026
The team at Neighbors Bank is the most committed, devoted, loyal, steadfast, unwavering, etc., team I have ever talked to. I only saw there pictures, but I felt goodness, especially working with Justin and Justina.There are still memorable moments of my journey, and I still waits for phone calls and emails from them, but I realize this is the end of that journey.Thank you Justin and JustinaI need to find the first gentleman name who got it all started, thanks to him.Rosie and Charles
Loan Officer: Justin Mongler
NMLS#1963138
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Armando in Iowa Would Recommend5 out of 5 Stars
Featured review from May 12, 2026
Neighbors bank helped me achieve a dream of mine . I never imagined owning my own home , the customer service from everyone at neighbors bank made the house buying process easy and understandable.
Loan Officer: Shannon Matlack
NMLS#982020
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Clay in Georgia Would Recommend5 out of 5 Stars
Featured review from May 12, 2026
Working with Nathan Groves at Neighbors Bank was one of the best parts of our home-buying experience. Since we chose not to use a realtor, there were a lot of moving pieces and questions throughout the process, and Nathan consistently stepped in to help explain things that honestly went beyond what a lender is required to do. He was extremely responsive, patient, and knowledgeable from start to finish. Whether it was helping us understand timelines, paperwork, closing steps, or what to expect next, he made sure we never felt lost during the process. It never felt transactional — he genuinely cared about making sure everything went smoothly and that we understood what was happening at every stage. Buying a home without a realtor can feel overwhelming at times, but Nathan made the experience far less stressful. I’d highly recommend Nathan Groves and Neighbors Bank to anyone looking for a lender who goes above and beyond for their clients.
Loan Officer: Nathan Groves
NMLS#1096165
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Hannah in Indiana Would Recommend5 out of 5 Stars
May 12, 2026
Loan Officer: Chad Werner
NMLS#1100523
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William in Maine Would Recommend5 out of 5 Stars
May 11, 2026
Loan Officer: Christopher Westphalen
NMLS#1162124
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Heather in Illinois Would Recommend5 out of 5 Stars
Featured review from May 11, 2026
Devin Jenkins and Tiffani Kovaks are wonderful!! We had some major credit problems and they helped us get through them to close on our new home. I would like to thank them for all their hard work and dedication to make my husband's and my dream come true to be home owners.
Loan Officer: Devin Jenkins
NMLS#2653627
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Kole in Iowa Would Recommend4 out of 5 Stars
May 11, 2026
Loan agents were very helpful and had great communication throughout the whole process. Had a few hiccups along the way but they managed to help guide me through it!
Loan Officer: Natalie Strandgard
NMLS#2749761
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Charlie in California Would Recommend5 out of 5 Stars
Featured review from May 11, 2026
The entire loan process was a breeze, even when I was feeling bogged down (I work overnights) and ready to give up my loan officer Cecil talked me down and showed me it wasn’t nearly as stressful as I had thought. Can’t recommend Neighbor’s Bank and Cecil highly enough! Special shout out to Becca and Rob my loan officers, Becca got me started on this whole journey and Rob helped see it through I’m now a homeowner thanks to their amazing help!!!
Loan Officer: Rob Parham
NMLS#1524830
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Brittany in Arkansas Would Recommend5 out of 5 Stars
May 10, 2026
Loan Officer: Jacob Johannessen
NMLS#2515351
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Mark in West Virginia Would Recommend4 out of 5 Stars
May 9, 2026
I have to be honest, communication in the start of the loan process was outstanding. However once we went under contract it was radio silence. I never made a call that was answered or returned. I sent text and emails that went unanswered. The only person who stayed in contact was my realtor, Carrie Pannell! Had it not been for her I don’t think we would have made it to closing.
Loan Officer: Derek Wilson
NMLS#2653342
Response from Kaleb, Client Advocate :
Thank you for your honest feedback. We’re glad to hear the communication at the start of your loan process was outstanding, but we’re very sorry that level of service did not continue after you went under contract. Not having calls, texts, or emails returned is frustrating and unacceptable, especially during such an important time. We appreciate you sharing your experience and are grateful your realtor was able to help keep things moving. Your feedback is invaluable as we work to improve our communication and borrower experience.
clientadvocate@neighborsbank.com
833-919-1229 -
Clarence in Georgia Would Recommend4 out of 5 Stars
May 9, 2026
Loan Officer: Christian Gentil
NMLS#2355963
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Vicky in Wisconsin Would Recommend5 out of 5 Stars
May 9, 2026
Loan Officer: Justin Mongler
NMLS#1963138
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Baylee in Tennessee Would Recommend4 out of 5 Stars
May 8, 2026
The loan ladies on my team were SOOO helpful and really explained everything in a way we could understand. They made everything as easy as they possibly could!
Loan Officer: Heather Yackley
NMLS#1241088
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Justin in North Dakota Would Recommend4 out of 5 Stars
May 7, 2026
Loan Officer: Garret Ennenbach
NMLS#1968118
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Tammy1 out of 5 Stars
May 7, 2026
Willbe contacting managers to share my horrid experience leading up to my closing.
Loan Officer: Justice Page
NMLS#2653154
Response from Kaleb, Client Advocate :
We’re truly sorry to hear that your experience leading up to closing was so disappointing. We understand your frustration, and we regret that we did not provide the level of service and communication you expected and deserved. Your feedback is important, and we welcome the opportunity to learn more about what happened and address your concerns.
clientadvocate@neighborsbank.com
833-919-1229 -
Joshua in Virginia Would Recommend5 out of 5 Stars
Featured review from May 6, 2026
Reed is the best there is he keeps you 100% informed even when hes not on the clock Although it seems as if hes working around the clock he made sure this was a painless as possible and gave great advice/expertise on the process hands down wouldnt have wanted anyone else but Reed
Loan Officer: Reed Steuber
NMLS#1842866
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Pedro in Florida Would Recommend5 out of 5 Stars
Featured review from May 6, 2026
All the steps were simple, ever since my initial contact with Nathan, until the last steps. Even on the weekends, when I really felt insecure, Nathan called me and made me rest assured everything was fine.
Loan Officer: Nathan Groves
NMLS#1096165
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Robert in Illinois Would Recommend5 out of 5 Stars
Featured review from May 6, 2026
My team stayed by my side through what would normally be a nightmare of a mortgage. Bryan was especially helpful and always made time to break things down for me and make sure I was informed of the process at all times.
Loan Officer: Bryan Easterday
NMLS#2673114
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Whitley in Oklahoma Would Recommend5 out of 5 Stars
May 6, 2026
Loan Officer: Jessica Kelly
NMLS#1450320
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Misty in Virginia Would Recommend4 out of 5 Stars
May 5, 2026
Loan Officer: Breonna Bishop
NMLS#2708152
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Quin in Missouri Would Recommend5 out of 5 Stars
May 5, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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William in Texas Would Recommend5 out of 5 Stars
May 5, 2026
Loan Officer: Heather Yackley
NMLS#1241088
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William in Wyoming Would Recommend4 out of 5 Stars
May 5, 2026
My crew was professional, friendly, and was able to relate to the questions I had.
Loan Officer: Reed Steuber
NMLS#1842866
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Aaron in Florida Would Recommend5 out of 5 Stars
Featured review from May 4, 2026
Jason Reddy made the difference for me. He made things happen when they felt like they were getting rejected. He really made us feel like we had a shot at our mortgage, and in return, we were able to close a deal on a home we thought was an impossible purchase
Loan Officer: Jason Reddy
NMLS#2110137
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Darius in Florida Would Recommend4 out of 5 Stars
May 4, 2026
Loan Officer: Christian Gentil
NMLS#2355963
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Sam in North Dakota Would Recommend4 out of 5 Stars
May 4, 2026
Loan Officer: Reed Steuber
NMLS#1842866
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James in Washington Would Recommend5 out of 5 Stars
Featured review from May 3, 2026
Working with our lender was honestly one of the best parts of our home-buying experience. Devin, Austin and their team went above and beyond for us, especially when we ran into multiple challenges with work verification. It wasn't an easy process, but they never gave up on us.They stayed patient, responsive, and incredibly supportive the entire time. Every question we had was answered quickly, and they kept us updated every step of the way, which really helped ease our stress.What stood out the most is how committed they were to make things work for us. Even when things got complicated, they pushed through and found solutions instead of letting us feel stuck or discouraged.We're so grateful for eveeeerything they did!!! If you want a lender who truly cares and will fight for you until the end, this is the team you want on your side!!Devin, will keep you updated in our house. You and your team are big part of it. Thank you guys so much from the bottom of our hearts and thank you neighbors bank ❤️Love, Wilhelm Family 💕
Loan Officer: Devin Jenkins
NMLS#2653627
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Ranora in Mississippi Would Recommend5 out of 5 Stars
May 3, 2026
Loan Officer: Christina Jordan
NMLS#2672750
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Angela in Missouri Would Recommend5 out of 5 Stars
Featured review from May 3, 2026
Neighbors Bank was competitive and made me feel like my business was important to them.
Loan Officer: Garret Ennenbach
NMLS#1968118
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Nijuana in Missouri Would Recommend4 out of 5 Stars
May 3, 2026
Loan Officer: Garret Ennenbach
NMLS#1968118
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