Showing all 6,993 unfiltered reviews
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Michael in Missouri Would Recommend
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Janette in Oregon Would Recommend
Justin was excellent I really appreciate everything you did!!!
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Randy in Michigan Would Recommend
Great and seamless experience. Appreciate Rob and his team for all the help
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Bruno
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Christopher
Chris Yackley avoided my calls and emails and was very unhelpful overall. He did not explain or describe any part of the process of buying my first home whatsoever. All in all it was an absolute nightmare and I was left to figure nearly everything out on my own. I wouldn’t recommend anybody ever to avoid them going through what I went through.
Response from Kaleb, Client Advocate :
I’m very sorry to hear about your experience—especially as a first-time homebuyer, you should have felt supported, informed, and guided every step of the way. Being unable to reach your loan officer and left to figure things out on your own is not acceptable, and I understand how overwhelming and frustrating that must have been.
We take feedback like this seriously, and we’d appreciate the opportunity to look into what happened and address your concerns. Please don’t hesitate to reach out to us directly so we can work toward a resolution.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
Cierra in Mississippi Would Recommend
Keri, Marissa, and Venus made the home buying process so easy. From pre-approval to clear to close everything made sense. I was never confused and they were willing to answer all my questions no matter how many.
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Noah in Florida Would Recommend
We had the best loan officer (Gwen) at the beginning of the process which made everything go smoothly, unfortunately we switched to a new loan officer towards the end and communication was not his strong suit.
Response from Kaleb, Client Advocate :
Thank you for sharing your experience—we’re so glad to hear Gwen made such a positive impact and helped things start off smoothly. We’re sorry to hear the transition later in the process didn’t provide the same level of communication you deserved.
Consistency is so important, especially near the finish line, and we appreciate you bringing this to our attention. Your feedback helps us improve and better support our clients throughout the entire process.
If you’d like to discuss this further, we’re here to help.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
Gage in Wyoming Would Recommend
Neighbors Bank did an amazing job at making the process as easy and painless as possible. Super informative and easy to work with!
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Lily in Arkansas Would Recommend
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Thomas in Texas Would Recommend
Everyone was very helpful through the entire process. The process I wasn't familiar with.
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Abigail in Michigan Would Recommend
Joey and Tyler went above and beyond to help us finance our first home. The process was very smooth and they were very professional. I would definitely recommend them.
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Kevin in North Carolina Would Recommend
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Tyler
There was not a lot of back and forth and I was not given all the info for my loan so it ended up costing me way more money then what it was supposed to be.
Response from Kaleb, Client Advocate :
Thank you for sharing your experience—we’re very sorry to hear you weren’t given clear, complete information about your loan. That lack of communication can understandably lead to confusion and unexpected costs, which is not the experience you should have had.
You deserved transparency and guidance throughout the process, and we regret that we fell short. We’d appreciate the opportunity to review this with you and help provide clarity.
Please feel free to reach out to us directly.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
Jesse in Oregon Would Recommend
You know, I really don’t know how to put this. I’ve always had a dream of buying a house and never really thought I’d be able to but thanks to Jason and Alyssa. We were able to make my dreams come true. I am a forest officer for the state of Oregon. I’ve worked very hard to get where I’m at today and give my kids the life I never had. I can’t think Jason and Alyssa enough.
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Duane in Connecticut Would Recommend
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Yvonne in Indiana Would Recommend
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Earl in Georgia Would Recommend
Nathan was amazing throughout the entire process.
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Ronald in Indiana Would Recommend
Great guidance walked me threw every thing for me to understand thanks
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Andrew in California Would Recommend
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David in North Carolina Would Recommend
Great folks and made this process painless as possible!
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Dawn in Maryland Would Recommend
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Frank in Florida Would Recommend
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Michael in Louisiana Would Recommend
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James in Virginia Would Recommend
We had a really amazing experience with Neighbors, specifically Justice and Cecil. Buying a home for the first time is so scary and anxiety inducing at times but at every turn we were met with nothing but kindness and compassion. They were always willing to help and answer any of the one million questions we had and never made us feel like a bother. By the end of it, we were all joking and carrying on like old friends. We will 100% be recommending to everyone that they come work with Neighbors, thank you again for all of your help and kindness!
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Justin in Missouri Would Recommend
our house is amazing! Like a good Neighbor State f....Neighbors bank is there. This was a major upgrade for our family and so glad that it all got done and done fast.
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Brittany in Arkansas Would Recommend
Josh and the team were incredibly helpful and patient with all of my questions during the whole process! As a first-time homebuyer the process is pretty daunting, but they walked me through it and didn't hesitate to answer the endless questions I had for the entire month.
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Michelle in Pennsylvania Would Recommend
Kolby and Jonathan were AMAZING!! They made sure I understood what was going on even step of the way. My experience working with neighbors bank throughout my entire process was quick and smooth.
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Meghan in Utah Would Recommend
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