Showing all 7,080 unfiltered reviews
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Lawrence in Mississippi Would Recommend5 out of 5 Stars
Apr 16, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Rebeca in Pennsylvania Would Recommend5 out of 5 Stars
Apr 16, 2026
Loan Officer: Sierra Wheeler
NMLS#2709012
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Jillian in Missouri Would Recommend5 out of 5 Stars
Featured review from Apr 16, 2026
Reilly A & Cecil A were AMAZING the whole way through and made this such a wonderful experience!! ♥️ I am forever grateful to these guys!!!
Loan Officer: Reilly Aldrich
NMLS#2708386
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Tina in Georgia Would Recommend5 out of 5 Stars
Featured review from Apr 16, 2026
Neighbors made the mortgage loan process very easy and straightforward. I love the pp and seeing my "to-do's" and progress. The loan coordinator Jennifer was also helpful in coordinating all the receipts and documentation I needed to provide as well as being responsive to questions. Overall just a great exoerience for a big purchase decision!
Loan Officer: Miranda Phillippe
NMLS#2486151
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Eric in Kentucky Would Recommend3 out of 5 Stars
Apr 16, 2026
Loan Officer: John Gallagher
NMLS#2708377
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Drew in North Carolina Would Recommend4 out of 5 Stars
Apr 16, 2026
Loan Officer: Chad Werner
NMLS#1100523
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Miriam in Florida Would Recommend5 out of 5 Stars
Featured review from Apr 16, 2026
I am a retired, single woman, and my experience with Neighbors Bank has been stellar. I would recommend Neighbors Bank to anyone wanting to work with an honest and knowledgeable group of people.
Loan Officer: Devin Jenkins
NMLS#2653627
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Ryan in Arkansas Would Recommend5 out of 5 Stars
Featured review from Apr 15, 2026
Justice and Tyler were incredibly helpful and willing to answer my numerous questions through the process of getting my loan completed
Loan Officer: Justice Page
NMLS#2653154
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Robert in Indiana Would Recommend5 out of 5 Stars
Featured review from Apr 15, 2026
My experience with Neighbors Bank was phenomenal from start to finish, Melissa Janke was on top of everything the whole way through. Even when I couldn't get answers from anyone else the team at Neighbors was there to answer any and all questions.
Loan Officer: Melissa Janke
NMLS#995505
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Susan in Oklahoma Would Recommend5 out of 5 Stars
Featured review from Apr 15, 2026
Chris Yackley, Lindsay were very helpful and made sure we understood the process of what was needed to find us a house.
Loan Officer: Chris Yackley
NMLS#2110129
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Joshua in Missouri Would Recommend5 out of 5 Stars
Featured review from Apr 15, 2026
Couldn’t have asked for an easier experience purchasing my first home. Thank you to Jessica, Kathryn, and the rest of the team for the help and guidance throughout the process!
Loan Officer: Jessica Jamison
NMLS#1542764
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Lundyn in Illinois Would Recommend5 out of 5 Stars
Featured review from Apr 14, 2026
As a first time home buyer, the whole process was very intimidating, but my team at Neighbors Bank was extremely friendly and super helpful, making the process a lot less stressful.
Loan Officer: Rob Parham
NMLS#1524830
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Joshua in Missouri Would Recommend5 out of 5 Stars
Featured review from Apr 14, 2026
10/10 recommend if your buying a home to use neighbors bank! Buying a home is commonly a stressful situation. With the team at neighbors bank it was a breeze!
Loan Officer: Rob Parham
NMLS#1524830
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Joel in Minnesota Would Recommend3 out of 5 Stars
Apr 14, 2026
Loan Officer: Chris Yackley
NMLS#2110129
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Tiffany in Ohio Would Recommend5 out of 5 Stars
Featured review from Apr 14, 2026
From the start the Neighbors bank team was amazing! No matter what day or time they were quick to respond and answer any questions or concerns I had. I would highly recommend Tim,Cecil,Tabitha and the rest of the team to anyone looking to purchase a home. The whole process was for the most part was easy because of this team.
Loan Officer: Tim Vieck
NMLS#2181144
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Robert in Nebraska Would Recommend5 out of 5 Stars
Featured review from Apr 13, 2026
Aspen and Emilee were absolutely fantastic. We had a few different lenders that we inquired with, but what made us want to stick with Neighbors was how flexible Aspen was with our purchase experience. She took the time and effort to adjust figures multiple times until we eventually found our home. Emilee was quick to get back to our questions, and both of them did a great job of making us feel confident even when kinks in the process came up.
Loan Officer: Aspen Harris
NMLS#2538805
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Matthew in Pennsylvania Would Recommend4 out of 5 Stars
Apr 13, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Brandon in Alabama Would Recommend5 out of 5 Stars
Apr 13, 2026
Loan Officer: Shannon Matlack
NMLS#982020
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Alisha in Michigan Would Recommend5 out of 5 Stars
Apr 13, 2026
Loan Officer: Tabitha Burchell
NMLS#2749808
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Tammy3 out of 5 Stars
Apr 13, 2026
I think the bank needs better communication for first time home buyers. I was nervous had questions that needed answers that the loan officer wasn’t picking up the phone to and I’m one of those people that like upfront communication not texting all of the time.
Loan Officer: Garret Ennenbach
NMLS#1968118
Response from Kaleb, Client Advocate :
Buying your first home should come with clear guidance and open communication, so I’m really sorry you didn’t receive that support. It’s completely understandable to want your questions answered directly by phone and not feel left waiting or relying on texts.
Your feedback is important, and we take it seriously. First-time buyers deserve a responsive, reassuring experience every step of the way. I’d appreciate the opportunity to learn more and help however I can.
clientadvocate@neighborsbank.com
833-919-1229 -
Gregory in California Would Recommend5 out of 5 Stars
Apr 12, 2026
Loan Officer: Sierra Wheeler
NMLS#2709012
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Brittanie in New Hampshire Would Recommend5 out of 5 Stars
Apr 12, 2026
Loan Officer: Tim Vieck
NMLS#2181144
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Patrick in Iowa Would Recommend4 out of 5 Stars
Apr 12, 2026
At first it was great then coming to the end it seemed I couldn't get any answers or when I tried to call no one would call back. Then at the last moment delayed my closing put everything behind schedule. Then have rush to get the rest done and on closing day the underwriter got so picky about everything. It seemed it took forever to finally get signed and get my keys
Loan Officer: Heather Yackley
NMLS#1241088
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Robert in Pennsylvania Would Recommend5 out of 5 Stars
Apr 12, 2026
Loan Officer: Eli Ahn
NMLS#1864503
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Marlena in Oklahoma Would Recommend5 out of 5 Stars
Featured review from Apr 11, 2026
I worked with Garret E. Very helpful, knowledgeable. Attitude was professional and he wasn’t condescending at all. I was clueless to home buying. He answered all my questions and helped me through every step. Highly recommend!
Loan Officer: Garret Ennenbach
NMLS#1968118
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Tyler in Missouri Would Recommend5 out of 5 Stars
Featured review from Apr 11, 2026
Jessica, Kara, Nina, and Amber were outstanding. They made the process so easy and straightforward, being quick to respond and answer any questions. They set expectations as we moved along, were always pleasant and friendly, and they really made a difference in our home search. What can be a stressful process was no stress at all thanks to their expertise and responsiveness.
Loan Officer: Jessica Jamison
NMLS#1542764
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Redonna in Alabama Would Recommend5 out of 5 Stars
Apr 11, 2026
Loan Officer: Ashley Owens
NMLS#2653377
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Lashawn2 out of 5 Stars
Apr 10, 2026
Agent was hard to get in contact with in the beginning, then I was repeatedly given different info on what the rate was, the rate hasn't changed in almost 21 days even after hearing on the news the rate dropped a little, and not given proper opportunity to buy down my rate when I was told I was shy $400 of a point buy down. Usually you can buy down a half point. I continued with the process because I didn't have time to start over due to being in the process of selling my current home and needing to vacate in a short time.
Loan Officer: Kristina Patterson
NMLS#2098407
Response from Kaleb, Client Advocate :
Thank you for sharing this—we’re truly sorry for the frustration you experienced, especially during such a time-sensitive move. You deserved clear, consistent communication and better guidance throughout the process.
We understand how concerning it is to receive conflicting rate information and not be fully informed about your buy-down options. That’s not the experience we aim to provide, and we appreciate you bringing it to our attention.
We’d welcome the chance to look into this further and offer any clarity or support we can. Please feel free to reach out directly.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
Stephanie in Alabama Would Recommend5 out of 5 Stars
Featured review from Apr 10, 2026
This is truly an emotional review because I could say a million good things about this company. They made me feel supported every step of the way and helped turn what could have been a stressful experience into a reassuring one.
Loan Officer: Christian Gentil
NMLS#2355963
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