Neighbors Bank Reviews
Unedited reviews from borrowers nationwide
6,232
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Tristan in Pennsylvania Would Recommend
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Bridget in West Virginia Would Recommend
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Nichole in Missouri Would Recommend
Being on the other side of a loan file is a wild ride (being the buyer rather than the LO), but Kara and Jessica handled my crazy with grace and patience! :)Thanks ladies!
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Benjamin in Alabama Would Recommend
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Lilly in Ohio Would Recommend
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Ronald in Nevada Would Recommend
I was approved for a loan to purchase a Lennar home in Las Vegas, but just did not feel right about using the builders loan company, title company seemed like a potential for issues. Boy oh Boy I am truly happy I changed lenders to Neighbors bank. They went above and beyond my expectations. Abbie, and Khaili are great to work with. If your going to buy a home you need these two on your team...
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Nicole in Indiana Would Recommend
Bentley was the absolute best. I’m so happy that I got to work with her and will do it again.
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Samantha
The people I worked with were great, but the paperwork required was ridiculous. Some papers I had to send 2-3 times. The same document over and over. Had to sign a lead paint paper twice and initial the same document twice.
Response from Kaleb, Client Advocate :
Thank you for your feedback. I'm glad to hear our team made a great impression, but I'm truly sorry for the frustration with the repeated paperwork. That shouldn't have happened, and I completely understand how frustrating it must have been to resend documents and re-sign forms.
Your experience has been shared with our team so we can improve and prevent this going forward. If you’d like to talk more about it, I’m here to help.
clientadvocate@neighborsbank.com
833-919-1229 -
Steven in Wisconsin Would Recommend
Working with Jessica and Courtney was a fantastic experience. They made the entire loan process incredibly smooth from start to finish. Their expert knowledge and friendly, professional demeanor made everything easy. I highly recommend them!
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Tyler in Missouri Would Recommend
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Emily in Kentucky Would Recommend
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Brittany in Kentucky Would Recommend
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Nathan in Iowa Would Recommend
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Veronica in Ohio Would Recommend
The process was easier this time around then back in 2006 when I first bought a house.
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Alex
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Ricki
Very unorganized and communication between the "team" is very lacking. We were repeatedly asked for documents we already turned in. Documents that we turned in were sat on for several days before they were reviewed. It was near impossible to reach anyone by phone and emails were delayed by several days and most questions went unanswered. Closing was extended 4 times because they didnt review anything in a timely manner but neighbors bank made it seem like it was us not turning stuff in was the issue despite us turning it in within a couple hours of the request. Would not recommend this headache to anyone.
Response from Kaleb, Client Advocate :
Thank you for your honest feedback, and I’m truly sorry for the experience you had. It’s clear that delays, miscommunication, and repeated requests for documents made the process far more stressful than it should have been, and that’s not the experience we want for any of our borrowers.
I’d like the chance to look into this further so we can address what went wrong and make improvements moving forward. Please don’t hesitate to reach out—I’m here to listen and help.
clientadvocate@neighborsbank.com
833-919-1229 -
Carrie in Texas Would Recommend
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Melissa in Kentucky Would Recommend
Easy process and access to send and receive information. Talking to the reps through text/email/phone was helpful and seemed to move the process forward.
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Holly in Texas Would Recommend
Mckenzie and Madison were the best! Both very professional and very helpful. We appreciate them both so much!
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Jennifer in Wisconsin Would Recommend
Kolby and Emma went above and beyond to get my loan finished up in a few weeks after my 1st loan officer took another position and didn’t notify me. I would highly recommend them both and will absolutely use Neighbors bank again
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Pamela in Pennsylvania Would Recommend
Neighbors was awesome they answered my questions really fast. Nice people to do business with. They knew exactly what I needed and were very nice. Definitely would use them again. They even looked at best rate for my loan before closing and it saved me money.
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Matthew in Ohio Would Recommend
Mariah, Shannon and everyone I encountered with Neighbors Bank exuded professionalism. I felt stress-free throughout the long process and they guided me every step of the way with patience, understanding and care. I hope these ladies are well appreciated by their employer and those they serve!
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Kevin in Arkansas Would Recommend
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Allison in Massachusetts Would Recommend
Neighbors Bank made the home buying process super easy. We could manage our entire application online, and got handy text and email reminders from our loan team. Even when our loan officer was away on vacation, the rest of the team didn't miss a beat. This was especially impressive as the bulk of our home buying actions occurred during that vacation window. We got clear, helpful explanations of what to expect and what each document meant.
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Jonathan in Indiana Would Recommend
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Adam in Minnesota Would Recommend
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Diane in West Virginia Would Recommend
I had the best and most understanding team helping me during this first time buy. There were several back to back bad life experiences that finally led me to the now decision and I walked into the right decision. Everyone was so helpful in what to do and how to do it. I have battled with the application process before but they helped me with everything, and my anxiety never won. Even on signing day, never ending help, always a text or email away. Would definitely recommend to anyone and hopefully won’t have to but would most definitely use again. And I don’t want to short anyone else, but Garrett E. you are awesome! I went from a zero credit and account 5 years ago after hospitalization to now only to realize I will be doing it alone. And now, with your help, I will be doing it in my own home. Thank you.
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Kiely in Iowa Would Recommend
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Chris in Alabama Would Recommend
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Melanie in Iowa Would Recommend
I was very pleased with the team I had. They were attentive to my questions and had quick responses to emails, and we closed on our target date. The only thing I would suggest if I was referring a friend. Is to watch the interest rate charge. I feel my interest rate is too high with excellent credit in the substantial down. I am a first time buyer and after researching rates by the time I questioned it I was advised the only way they could possibly bring interest rate down was if I got a counterbid by that time I was too far in and I didn't want to make any hiccups in my process. The only other option was buying points. I didn't feel this was fair when the other government programs had much lower rates with low or no downs this seemed backwards to me and felt I was penalized for choosing a conventional loan because I wanted to lower the duration of my PMI. Thank you Melanie Nolan
Response from Kaleb, Client Advocate :
Thank you so much for taking the time to share your experience. I’m really glad to hear that our team was attentive, responsive, and helped you close right on schedule — that means a lot to us, especially knowing this was your first home purchase.
At the same time, I want to sincerely thank you for your honesty regarding your concerns about the interest rate and loan structure. You're absolutely right to expect clarity and fairness, and I completely understand how the timing of discovering other options made it difficult to pivot without risking your progress. We always aim to present the most competitive and appropriate solutions up front, but it's clear in this case that we missed the mark in making you feel confident about your rate and choices.
Please know we’re here not just to close loans, but to build trust and lasting relationships. I’d love the chance to look into your experience further and see if there’s anything we can clarify, improve, or learn from moving forward.
Thank you again for your feedback — and congratulations on your new home, Melanie. We truly appreciate you.
clientadvocate@neighborsbank.com
833-919-1229
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