Showing all 7,154 unfiltered reviews
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Michael in Louisiana Would Recommend5 out of 5 Stars
Mar 31, 2026
Loan Officer: Joey Mirth
NMLS#1965551
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Justin in Missouri Would Recommend5 out of 5 Stars
Featured review from Mar 31, 2026
our house is amazing! Like a good Neighbor State f....Neighbors bank is there. This was a major upgrade for our family and so glad that it all got done and done fast.
Loan Officer: Jessica Jamison
NMLS#1542764
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James in Virginia Would Recommend5 out of 5 Stars
Featured review from Mar 31, 2026
We had a really amazing experience with Neighbors, specifically Justice and Cecil. Buying a home for the first time is so scary and anxiety inducing at times but at every turn we were met with nothing but kindness and compassion. They were always willing to help and answer any of the one million questions we had and never made us feel like a bother. By the end of it, we were all joking and carrying on like old friends. We will 100% be recommending to everyone that they come work with Neighbors, thank you again for all of your help and kindness!
Loan Officer: Justice Page
NMLS#2653154
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Meghan in Utah Would Recommend5 out of 5 Stars
Mar 31, 2026
Loan Officer: Eli Ahn
NMLS#1864503
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Nancy in Indiana Would Recommend4 out of 5 Stars
Mar 30, 2026
Neighbors Bank made it quick and easy for me to apply for a loan. The staff was always helpful and responsive. Very please with my experience.
Loan Officer: Chad Werner
NMLS#1100523
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Ricardo in Texas Would Recommend5 out of 5 Stars
Featured review from Mar 29, 2026
Honestly, I didn’t think I was gonna get the house, but everybody was so helpful and patient and then I was just thankful that they worked with me till the end. Thanks to everybody.
Loan Officer: Christina Jordan
NMLS#2672750
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Autumn in Kentucky Would Recommend5 out of 5 Stars
Featured review from Mar 29, 2026
As first-time home buyers, we had a great experience purchasing our home through Neighborhood Bank. The entire process was smooth and much less stressful than we expected, with everything clearly explained along the way.A special thank you to Shannon Matlack, who truly made this home buying experience exceptional. She was incredibly knowledgeable, patient, and went above and beyond to answer all of our (sometimes worrying!) questions—even responding on the weekend when we fully expected to wait until Monday. That level of dedication meant so much to us and really put our minds at ease.We always felt supported and never overwhelmed. Highly recommend Neighborhood Bank, especially for first-time buyers!
Loan Officer: Shannon Matlack
NMLS#982020
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Gina in Louisiana Would Recommend4 out of 5 Stars
Mar 28, 2026
It was actually horrible in the beginning and the the agents seemed unprepared at times and they were just not on the same page. Fast forward to the ending, Garrett picked the file up and ran with it. In all honesty, I would recommend Garrett with Neighbors Bank to be clear. Kudos to Garrett for bringing me the finish line. I do believe my paperwork would have been better suited in his hands.
Loan Officer: Garret Ennenbach
NMLS#1968118
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Kyle in Ohio Would Recommend3 out of 5 Stars
Mar 28, 2026
Loan Officer: Mike Kane
NMLS#2295187
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Josselyn in Iowa Would Recommend5 out of 5 Stars
Featured review from Mar 28, 2026
Recomiendo mucho a neighbors bank la comunicacion sobre todo exelente Garret me ayudo mucho desde inicio y cierre de mi nueva propiedad lo recomiendo al 100% apesar que hablo espal siempre busco la manera de hacerme entender cualquier cosa que tuviera inquietud
Loan Officer: Garret Ennenbach
NMLS#1968118
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Kirtis in Alabama Would Recommend5 out of 5 Stars
Mar 28, 2026
Loan Officer: Heather Yackley
NMLS#1241088
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Roseline in Indiana Would Recommend5 out of 5 Stars
Mar 28, 2026
Loan Officer: Jessica Seek
NMLS#2110132
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Jorge in Alabama Would Recommend4 out of 5 Stars
Mar 28, 2026
Loan Officer: Heather Yackley
NMLS#1241088
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Cynthia in Texas Would Recommend5 out of 5 Stars
Mar 28, 2026
Very helpful
Loan Officer: Chris Yackley
NMLS#2110129
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Arvin in Indiana Would Recommend4 out of 5 Stars
Mar 27, 2026
The neighbors bank work with me and for me they kept in touch with me all the way
Loan Officer: Breonna Bishop
NMLS#2708152
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April in Wisconsin Would Recommend5 out of 5 Stars
Mar 27, 2026
Go over and above
Loan Officer: Heather Yackley
NMLS#1241088
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Tony in Iowa Would Recommend5 out of 5 Stars
Featured review from Mar 27, 2026
All people were great to work with and it took awhile but when I saw the house I wanted it only problem was it sold until 2 days later the agent calls and says previous buyers had to back out…rest is history
Loan Officer: Breonna Bishop
NMLS#2708152
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Gunnison in Missouri Would Recommend5 out of 5 Stars
Mar 27, 2026
Loan Officer: Joshua Falke
NMLS#2181237
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Jacob in New Mexico Would Recommend5 out of 5 Stars
Mar 27, 2026
Loan Officer: Chad Werner
NMLS#1100523
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Amber in North Carolina Would Recommend5 out of 5 Stars
Mar 27, 2026
Loan Officer: Marissa Nichols
NMLS#902827
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Cynthia in Alabama Would Recommend5 out of 5 Stars
Featured review from Mar 27, 2026
They helped me understand what I needed and they work pretty fast. They where pretty nice people. I have already recommended them to some of my friends and family. Thank you neighbors bank.
Loan Officer: Chad Werner
NMLS#1100523
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Zachary in West Virginia Would Recommend5 out of 5 Stars
Featured review from Mar 27, 2026
We are so appreciative of the entire team from start to finish. Tim and Cecil went above and beyond to help us close quickly. They kept us up to date during the entire process and always there to answer questions or provide reassurance. Thank you so much for a great seamless experience. We couldn’t have asked for better!
Loan Officer: Tim Vieck
NMLS#2181144
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Matthew in Idaho Would Recommend5 out of 5 Stars
Mar 27, 2026
Loan Officer: Justin Mongler
NMLS#1963138
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Amy in Alabama Would Recommend5 out of 5 Stars
Mar 27, 2026
Loan Officer: Tim Vieck
NMLS#2181144
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Elijah1 out of 5 Stars
Mar 26, 2026
Working with Neighbors Bank has been an extremely frustrating and inefficient experience. The underwriting process felt never-ending, with constant requests for additional documentation far beyond what is reasonably expected. Each time something was submitted, another requirement followed, creating unnecessary delays and added stress throughout the transaction.
Loan Officer: Christian Gentil
NMLS#2355963
Response from Kaleb, Client Advocate :
Thank you for your feedback—we’re sorry the process felt frustrating and drawn out. Repeated documentation requests and delays are not the experience you should have had.
We appreciate you bringing this to our attention and would welcome the chance to review your situation further. Please feel free to reach out.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
Ronald in West Virginia Would Recommend5 out of 5 Stars
Featured review from Mar 25, 2026
Neighbors bank made my dream of owning a home come true. I never thought I would be approved for a loan and not only was I approved but at a good rate and my credit was far from excellent. The last week and days before the closing was stressful due to underwriting wanting last minute documents that I felt could have been requested earlier but I was told this happens. Heather Yackley was amazing and helped me every step of the way and was always available to help.
Loan Officer: Heather Yackley
NMLS#1241088
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Addison in Florida Would Recommend5 out of 5 Stars
Featured review from Mar 25, 2026
I cannot believe the level of attention and customer service Neighbors Bank has giving me. I had to close on my new home in 30 days to meet the contract agreement with the developer. They had my application, pre approval down within hours! Every question or concerns were answered immediately. The entire team from start to closing was amazing and I have nothing but amazing things to say about the entire team. They made the whole process feel smooth and manageable. I highly recommend them to anyone looking for a reliable and supportive partner when buying a home.
Loan Officer: Jessica Seek
NMLS#2110132
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James in Tennessee Would Recommend5 out of 5 Stars
Mar 25, 2026
Loan Officer: Chad Werner
NMLS#1100523
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Larry in Alabama Would Recommend5 out of 5 Stars
Featured review from Mar 25, 2026
The team that handled my loan was far better than ever expected would definitely recommend again
Loan Officer: Joey Mirth
NMLS#1965551
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