Showing All 7,170 Unfiltered Reviews
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4 out of 5 Stars
The loan ladies on my team were SOOO helpful and really explained everything in a way we could understand. They made everything as easy as they possibly could!
Loan Officer: Heather Yackley
NMLS#1241088
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4 out of 5 Stars
Loan Officer: Garret Ennenbach
NMLS#1968118
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1 out of 5 Stars
Willbe contacting managers to share my horrid experience leading up to my closing.
Loan Officer: Justice Page
NMLS#2653154
Response from Kaleb, Client Advocate :
We’re truly sorry to hear that your experience leading up to closing was so disappointing. We understand your frustration, and we regret that we did not provide the level of service and communication you expected and deserved. Your feedback is important, and we welcome the opportunity to learn more about what happened and address your concerns.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Reed is the best there is he keeps you 100% informed even when hes not on the clock Although it seems as if hes working around the clock he made sure this was a painless as possible and gave great advice/expertise on the process hands down wouldnt have wanted anyone else but Reed
Loan Officer: Reed Steuber
NMLS#1842866
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5 out of 5 Stars
Loan Officer: Jessica Kelly
NMLS#1450320
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5 out of 5 Stars
My team stayed by my side through what would normally be a nightmare of a mortgage. Bryan was especially helpful and always made time to break things down for me and make sure I was informed of the process at all times.
Loan Officer: Bryan Easterday
NMLS#2673114
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5 out of 5 Stars
All the steps were simple, ever since my initial contact with Nathan, until the last steps. Even on the weekends, when I really felt insecure, Nathan called me and made me rest assured everything was fine.
Loan Officer: Nathan Groves
NMLS#1096165
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Heather Yackley
NMLS#1241088
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4 out of 5 Stars
My crew was professional, friendly, and was able to relate to the questions I had.
Loan Officer: Reed Steuber
NMLS#1842866
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4 out of 5 Stars
Loan Officer: Breonna Bishop
NMLS#2708152
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4 out of 5 Stars
Loan Officer: Reed Steuber
NMLS#1842866
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4 out of 5 Stars
Loan Officer: Christian Gentil
NMLS#2355963
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5 out of 5 Stars
Jason Reddy made the difference for me. He made things happen when they felt like they were getting rejected. He really made us feel like we had a shot at our mortgage, and in return, we were able to close a deal on a home we thought was an impossible purchase
Loan Officer: Jason Reddy
NMLS#2110137
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4 out of 5 Stars
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Working with our lender was honestly one of the best parts of our home-buying experience. Devin, Austin and their team went above and beyond for us, especially when we ran into multiple challenges with work verification. It wasn't an easy process, but they never gave up on us.They stayed patient, responsive, and incredibly supportive the entire time. Every question we had was answered quickly, and they kept us updated every step of the way, which really helped ease our stress.What stood out the most is how committed they were to make things work for us. Even when things got complicated, they pushed through and found solutions instead of letting us feel stuck or discouraged.We're so grateful for eveeeerything they did!!! If you want a lender who truly cares and will fight for you until the end, this is the team you want on your side!!Devin, will keep you updated in our house. You and your team are big part of it. Thank you guys so much from the bottom of our hearts and thank you neighbors bank ❤️Love, Wilhelm Family 💕
Loan Officer: Devin Jenkins
NMLS#2653627
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5 out of 5 Stars
Neighbors Bank was competitive and made me feel like my business was important to them.
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Loan Officer: Christina Jordan
NMLS#2672750
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5 out of 5 Stars
I had the privilege of working with Garret and Cecil and they were both very helpful and answered my questions and had a very quick response time.I would highly recommend them .
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Melissa, Charles, and the whole team were amazing throughout this whole process!
Loan Officer: Melissa Janke
NMLS#995505
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5 out of 5 Stars
Loan Officer: Reed Steuber
NMLS#1842866
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4 out of 5 Stars
Mr Devin was really professional and helpful every step
Loan Officer: Devin Jenkins
NMLS#2653627
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2 out of 5 Stars
Lack of communication. - New people working on our loan that we were never introduced to. - Repetitively asked same questions even though we provided answers previously.Last minute issues. - Closing procedure is different compared to other mortgage lenders creating delays. - Information reviewed late causing quick costly decisions.
Loan Officer: Melissa Janke
NMLS#995505
Response from Kaleb, Client Advocate :
We’re sorry to hear about your experience. Lack of communication, unexpected changes in contacts, repeated requests for information, and last-minute issues can make an already stressful process even more frustrating. We understand your concerns regarding the timing of reviews and closing-related delays, and we regret the inconvenience and added pressure this caused. Thank you for sharing your feedback—it helps us identify opportunities to improve.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
En realidad fueron muy atentos, buscaron soluciones, me ayudaron mucho a conseguir mi crito muchas gracias. Sr Garret gracias
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Neighbors Bank was really efficient and everyone was so easy to work with. The customer service was top notch and it made our first home buying experience a pleasant one.
Loan Officer: Christian Gentil
NMLS#2355963