Showing all 7,082 unfiltered reviews
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Stephanie in Alabama Would Recommend5 out of 5 Stars
Featured review from Apr 10, 2026
This is truly an emotional review because I could say a million good things about this company. They made me feel supported every step of the way and helped turn what could have been a stressful experience into a reassuring one.
Loan Officer: Christian Gentil
NMLS#2355963
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Rashya in South Dakota Would Recommend5 out of 5 Stars
Apr 9, 2026
Loan Officer: Aspen Harris
NMLS#2538805
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David in Ohio Would Recommend3 out of 5 Stars
Apr 9, 2026
Loan Officer: Heather Yackley
NMLS#1241088
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Christopher in North Carolina Would Recommend5 out of 5 Stars
Featured review from Apr 8, 2026
Chris and Alyssa ROCK! They were super helpful throughout the entire process and answered any questions I had about everything. This team definitely set my expectations high for any future business being a first time home buyer. Thanks so much team!
Loan Officer: Chris Whitt
NMLS#2652987
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Drew in Nebraska Would Recommend4 out of 5 Stars
Apr 8, 2026
Loan Officer: Jessica Seek
NMLS#2110132
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Kote in Maine Would Recommend5 out of 5 Stars
Apr 8, 2026
Loan Officer: Jessica Kelly
NMLS#1450320
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Teresa in Kansas Would Recommend5 out of 5 Stars
Featured review from Apr 8, 2026
Had fun searching for a home was very convenient they worked with my schedule for work. I also liked how the bank was very patient with me considering the job I have unable to be on the phone. I know they went out of their way to communicate with me. They helped me step by step.
Loan Officer: Garret Ennenbach
NMLS#1968118
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Heather in Texas Would Recommend5 out of 5 Stars
Featured review from Apr 7, 2026
Our loan originator, Joey Mirth was amazing through the whole process. Buying a house is a headache and he made it a bit easier.
Loan Officer: Joey Mirth
NMLS#1965551
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Jamian1 out of 5 Stars
Apr 7, 2026
The lack of communication lead us to move in 2 weeks later than expected and the disrespect from the staff in pushing our closing back, the mind games with me, my employer, and title company even had the title company give us the keys and move in and later in the day proceed to tell us they haven’t sent funds and weren’t clear to move in after already signing!!!! This was wayyy more complicated than it had to be due to Emma Loyd, Justin Mongler, and Mason C.
Loan Officer: Justin Mongler
NMLS#1963138
Response from Kaleb, Client Advocate :
I’m so sorry to hear about this experience. It sounds incredibly frustrating and stressful, especially with your move being delayed and the confusion around funding after you had already signed and received keys. That’s not how this process should unfold, and I understand how upsetting that must have been for you.
We take concerns like this very seriously, including communication breakdowns and how situations are handled with all parties involved. Your feedback regarding the individuals you mentioned is important, and we would truly appreciate the opportunity to review this more closely and address what happened.
Please reach out to us directly so we can look into this and work toward making things right.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
Johnathan in Illinois Would Recommend5 out of 5 Stars
Apr 7, 2026
Loan Officer: Justin Mongler
NMLS#1963138
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Kimberly in Kentucky Would Recommend5 out of 5 Stars
Apr 7, 2026
Loan Officer: Bryan Easterday
NMLS#2673114
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Dean in Vermont Would Recommend5 out of 5 Stars
Featured review from Apr 6, 2026
Neighbors Bank was incredible to work with for our Home Mortgage from the application part to closing. Rob and Tiffani were amazing and was right on top of each step. Thank you for making this possible for our Family.
Loan Officer: Rob Parham
NMLS#1524830
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Joshua in Ohio Would Recommend5 out of 5 Stars
Apr 6, 2026
Loan Officer: Jennifer Brown
NMLS#2653020
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Colten in Pennsylvania Would Recommend3 out of 5 Stars
Apr 6, 2026
Loan Officer: Chad Werner
NMLS#1100523
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Kyle in Missouri Would Recommend5 out of 5 Stars
Apr 6, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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Arlo in Missouri Would Recommend5 out of 5 Stars
Apr 6, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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Mavis in North Carolina Would Recommend4 out of 5 Stars
Apr 5, 2026
Loan Officer: Tim Vieck
NMLS#2181144
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Jerry in Michigan Would Recommend5 out of 5 Stars
Featured review from Apr 5, 2026
Very nice very well communicated and very happy people to keep you calm and understanding things
Loan Officer: Marissa Nichols
NMLS#902827
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Michael in Missouri Would Recommend5 out of 5 Stars
Apr 4, 2026
Loan Officer: Jessica Jamison
NMLS#1542764
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Charles in Illinois Would Recommend5 out of 5 Stars
Apr 4, 2026
Great team
Loan Officer: Joey Mirth
NMLS#1965551
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Rebecca in Ohio Would Recommend5 out of 5 Stars
Apr 4, 2026
Loan Officer: Steven Boehme
NMLS#2708448
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Janette in Oregon Would Recommend5 out of 5 Stars
Featured review from Apr 4, 2026
Justin was excellent I really appreciate everything you did!!!
Loan Officer: Justin Mongler
NMLS#1963138
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Larry1 out of 5 Stars
Apr 4, 2026
It started off a good start. Then we were handed over to another underwriter. We were told we wouldn’t have to pay but a small amount of closing cost. Then the day of closing we were told we’d have to pay 2600.00. We were to meet a notary to sign our papers. We drove all the way to Evansville ended up waiting. But the way we were treated no information things on their end weren’t done. Like for instance ordering an appraisal. The first time never ordered. It was not a fun or easy ride. Our realtor got more done for us by staying on the team. I could say more but there is no reason to get all excited over it.
Loan Officer: Jessica Seek
NMLS#2110132
Response from Kaleb, Client Advocate :
Thank you for sharing this—we’re very sorry the process became so frustrating. Being surprised by higher closing costs, dealing with delays like the appraisal, and making a trip to sign only to be left waiting is not the experience you should have had.
You deserved clear communication and better coordination throughout, and we regret that we fell short. We appreciate your feedback and the chance to review what happened.
Please feel free to reach out so we can look into this further and help however we can.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
Christopher1 out of 5 Stars
Apr 3, 2026
Chris Yackley avoided my calls and emails and was very unhelpful overall. He did not explain or describe any part of the process of buying my first home whatsoever. All in all it was an absolute nightmare and I was left to figure nearly everything out on my own. I wouldn’t recommend anybody ever to avoid them going through what I went through.
Loan Officer: Chris Yackley
NMLS#2110129
Response from Kaleb, Client Advocate :
I’m very sorry to hear about your experience—especially as a first-time homebuyer, you should have felt supported, informed, and guided every step of the way. Being unable to reach your loan officer and left to figure things out on your own is not acceptable, and I understand how overwhelming and frustrating that must have been.
We take feedback like this seriously, and we’d appreciate the opportunity to look into what happened and address your concerns. Please don’t hesitate to reach out to us directly so we can work toward a resolution.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
Randy in Michigan Would Recommend5 out of 5 Stars
Featured review from Apr 3, 2026
Great and seamless experience. Appreciate Rob and his team for all the help
Loan Officer: Rob Parham
NMLS#1524830
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Erika2 out of 5 Stars
Apr 3, 2026
The loan officer, Christina Jordan, was absolutely amazing. She stayed in communication with us. She answered every question we had, even if it was outside of office hours. Her communication skills and knowledge are phenomenal!! On the other hand, Brittany Christian, the loan coordinator, was the complete opposite of Christina. Brittany wouldn't answer phone calls or call back when we left a message, barely answered emails and almost never answered text messages. So, essentially, very little to no communication, caused unnecessary delays in closing. She wasn't properly reading through documents and kept asking for things that were already in our file and asking for information about an "employer" that neither my husband nor myself works for and we've never worked for. Brittany turned an initially great experience into an unnecessary stressful, frustrating, aggravating experience.
Loan Officer: Christina Jordan
NMLS#2672750
Response from Kaleb, Client Advocate :
Thank you for taking the time to share this detailed feedback. We’re so glad to hear that Christina provided such exceptional support—her communication and dedication clearly made a meaningful difference in your experience.
At the same time, we’re very sorry for the frustration and delays you encountered due to the lack of communication and repeated requests. That’s not the level of service you should expect, especially during such an important process, and we understand how stressful that must have been.
We truly appreciate you bringing this to our attention and would welcome the opportunity to review your experience further. Please feel free to reach out to us directly so we can help address your concerns.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229 -
Bruno1 out of 5 Stars
Apr 3, 2026
Loan Officer: Marissa Nichols
NMLS#902827
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