Neighbors Bank Reviews

Unedited reviews from borrowers nationwide

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5 out of 5 Stars

Amber in North Carolina Would Recommend

Mar 27, 2026

Loan Officer: Marissa Nichols

NMLS#902827
5 out of 5 Stars

Jacob in New Mexico Would Recommend

Mar 27, 2026

Loan Officer: Chad Werner

NMLS#1100523
5 out of 5 Stars

Gunnison in Missouri Would Recommend

Mar 27, 2026

Loan Officer: Joshua Falke

NMLS#2181237
5 out of 5 Stars

Tony in Iowa Would Recommend

Featured review from Mar 27, 2026

All people were great to work with and it took awhile but when I saw the house I wanted it only problem was it sold until 2 days later the agent calls and says previous buyers had to back out…rest is history

Loan Officer: Breonna Bishop

NMLS#2708152
5 out of 5 Stars

April in Wisconsin Would Recommend

Mar 27, 2026

Go over and above

Loan Officer: Heather Yackley

NMLS#1241088
5 out of 5 Stars

Cynthia in Alabama Would Recommend

Featured review from Mar 27, 2026

They helped me understand what I needed and they work pretty fast. They where pretty nice people. I have already recommended them to some of my friends and family. Thank you neighbors bank.

Loan Officer: Chad Werner

NMLS#1100523
1 out of 5 Stars

Elijah

Mar 26, 2026

Working with Neighbors Bank has been an extremely frustrating and inefficient experience. The underwriting process felt never-ending, with constant requests for additional documentation far beyond what is reasonably expected. Each time something was submitted, another requirement followed, creating unnecessary delays and added stress throughout the transaction.

Loan Officer: Christian Gentil

NMLS#2355963

Response from Kaleb, Client Advocate :

Thank you for your feedback—we’re sorry the process felt frustrating and drawn out. Repeated documentation requests and delays are not the experience you should have had.

We appreciate you bringing this to our attention and would welcome the chance to review your situation further. Please feel free to reach out.

Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229
5 out of 5 Stars

Ronald in West Virginia Would Recommend

Featured review from Mar 25, 2026

Neighbors bank made my dream of owning a home come true. I never thought I would be approved for a loan and not only was I approved but at a good rate and my credit was far from excellent. The last week and days before the closing was stressful due to underwriting wanting last minute documents that I felt could have been requested earlier but I was told this happens. Heather Yackley was amazing and helped me every step of the way and was always available to help.

Loan Officer: Heather Yackley

NMLS#1241088
5 out of 5 Stars

Larry in Alabama Would Recommend

Featured review from Mar 25, 2026

The team that handled my loan was far better than ever expected would definitely recommend again

Loan Officer: Joey Mirth

NMLS#1965551
5 out of 5 Stars

James in Tennessee Would Recommend

Mar 25, 2026

Loan Officer: Chad Werner

NMLS#1100523
5 out of 5 Stars

Addison in Florida Would Recommend

Featured review from Mar 25, 2026

I cannot believe the level of attention and customer service Neighbors Bank has giving me. I had to close on my new home in 30 days to meet the contract agreement with the developer. They had my application, pre approval down within hours! Every question or concerns were answered immediately. The entire team from start to closing was amazing and I have nothing but amazing things to say about the entire team. They made the whole process feel smooth and manageable. I highly recommend them to anyone looking for a reliable and supportive partner when buying a home.

Loan Officer: Jessica Seek

NMLS#2110132
4 out of 5 Stars

Karl in Kentucky Would Recommend

Mar 24, 2026

Ended up closing a week and half before project closing date. Answer questions the day I asked mostly through e mail in person if I needed it.

Loan Officer: Jessica Seek

NMLS#2110132
4 out of 5 Stars

Matthew in Maine Would Recommend

Mar 24, 2026

Loan Officer: Devin Jenkins

NMLS#2653627
5 out of 5 Stars

Henry in Kansas Would Recommend

Mar 24, 2026

Loan Officer: Tim Vieck

NMLS#2181144
5 out of 5 Stars

Justin in Nebraska Would Recommend

Mar 24, 2026

Loan Officer: Chad Werner

NMLS#1100523
1 out of 5 Stars

Ashton

Mar 24, 2026

I don’t know honestly where to begin on the process with this bank. They have great reviews and that’s why we went with them. But no don’t ever use them. When I tell you the amount of stupid documents that had to be sent over at least 5 different times. They pushed back our closing due to a stupid tax payment that we provided proof 3 different times and stated verbally that it was a tax pay back and they still thought we were lying stating it was a debt that we had to pay. So I would definitely stay clear of them.

Loan Officer: Ashley Patterson

NMLS#2110130

Response from Kaleb, Client Advocate :

Thank you for sharing your experience—we’re very sorry for the frustration this caused. Having to submit the same documents multiple times and facing delays over something you had already explained and verified is understandably upsetting.

You deserved a smoother, more efficient process with clear communication and careful review of your information. We regret that this wasn’t your experience and appreciate you bringing it to our attention.

We’d welcome the opportunity to look into this further and provide any clarity we can. Please feel free to reach out directly.

Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229
5 out of 5 Stars

Christa in North Carolina Would Recommend

Featured review from Mar 24, 2026

We a had blessed experience with our team Nathan and Andrea were so helpful always answering questions we had made it easy for us to understand was so kind

Loan Officer: Nathan Groves

NMLS#1096165
5 out of 5 Stars

Christopher in Missouri Would Recommend

Mar 24, 2026

Loan Officer: Jessica Jamison

NMLS#1542764
5 out of 5 Stars

Sydney in Missouri Would Recommend

Mar 24, 2026

Loan Officer: Jessica Jamison

NMLS#1542764
5 out of 5 Stars

Ofelia in South Carolina Would Recommend

Mar 24, 2026

Me ayudaron y me asesoraron en cada paso del proceso de la compra

Loan Officer: Marissa Nichols

NMLS#902827
4 out of 5 Stars

Shelby in Kentucky Would Recommend

Mar 23, 2026

Loan Officer: Jennifer Brown

NMLS#2653020
5 out of 5 Stars

Samantha in Louisiana Would Recommend

Mar 23, 2026

Ashley,Tim,and Tyler were great !

Loan Officer: Tim Vieck

NMLS#2181144
5 out of 5 Stars

Sharon-Ann in Florida Would Recommend

Featured review from Mar 23, 2026

I can’t say enough about this company! They have made a dream come true for my husband and I. We started our adventure with Kayce smith. She was our credit consultant. She helped us figure out if we could get a loan and got us started on our adventure. Then we met Becca Bailey our loan officer. Once we were preapproved, she helped us fine tune our offer to what we wanted so we didn’t look at things until we knew what we could buy. Then we met our realtor, Nikki Scudiero with Atrium realty. She wa with us the whole step of the way. She calmed our fears, she went to battle for us and she even helped me play a little fun prank on my husband (it was the best). Once we made an offer we met her transaction coordinator, Kristen Glossy and the senior loan officer Tim Vieck and the loan coordinator, Tyler Grace. These three helped to do all the communicating and finalized all the steps. We were able to stay in constant contact with all parties to this point with a group text and email. No stone was left unturned and of there was any type of question, this team was one it with answers and solutions. Finally we were down to underwriting, here we met Sarah Thomas and Stephanie Smith with Island Title & Escrow agency. They worked with our loan coordinator and our transaction coordinator to clear the title and complete the survey and appraisal that was needed as well as answer any questions. Finally but not least there was our inspector Daniel Clement’s with Clement’s home inspection. He took the time to walk through each step of the inspection and answer any questions we had. When it was time to ensure we met Denton Yorkirons with Brightway insurance and he helped us find the best low cost homeowners insurance.This company and its team is the place to be when you want to take a step towards a homeowners journey! I wouldn’t complete this journey with anyone else! This is the number one A team! My husband and I couldn’t have done it without any one of them!Thank you all for our dream come true!

Loan Officer: Tim Vieck

NMLS#2181144
5 out of 5 Stars

Zachary in Ohio Would Recommend

Featured review from Mar 22, 2026

The team we worked with did an amazing job helping with every step of the way and working around our busy schedules I would recommend them to anyone looking for a new home!

Loan Officer: Melissa Janke

NMLS#995505
5 out of 5 Stars

Peyton in Nebraska Would Recommend

Featured review from Mar 22, 2026

Everyone at Neighbors Bank was supportive and helpful. 10/10 highly recommend! Thank you Rob, Tyler, and Ashley!!

Loan Officer: Rob Parham

NMLS#1524830
5 out of 5 Stars

Luis in Texas Would Recommend

Mar 22, 2026

Loan Officer: Kristina Patterson

NMLS#2098407
5 out of 5 Stars

James in Indiana Would Recommend

Mar 22, 2026

Loan Officer: Steven Boehme

NMLS#2708448
5 out of 5 Stars

Douglas in Michigan Would Recommend

Featured review from Mar 21, 2026

Justin Mongler was incredible!!! I can be EXTRA to say it nicely. He was on top of everything. Answered every call and question. Love this guy.

Loan Officer: Justin Mongler

NMLS#1963138
5 out of 5 Stars

Brianna in Missouri Would Recommend

Mar 21, 2026

We had the best experience with Neighbor’s Bank. I can’t recommend them enough. Everything we sent was reviewed in a timely manner, and we were able to close 4 days early!

Loan Officer: Jessica Jamison

NMLS#1542764
5 out of 5 Stars

Juan in Texas Would Recommend

Mar 21, 2026

Loan Officer: Todd Denny

NMLS#2673037