Showing All 7,247 Unfiltered Reviews
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5 out of 5 Stars
This was my first home purchase and they made everything very easy!
Loan Officer: Jennifer Brown
NMLS#2653020
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5 out of 5 Stars
Kevin and Brooke were both patient knowledgeable and very pleasant to work with
Loan Officer: Kevin Osterhaus
NMLS#1960695
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5 out of 5 Stars
Shannon was absolutely fantastic. Readily available to answer all of my questions throughout our homebuying process in East TN!
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
Neighbors bank made this process easy and manageable working with my difficult schedule
Loan Officer: Keri Bender
NMLS#2708371
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5 out of 5 Stars
Loan Officer: Jacob Johannessen
NMLS#2515351
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5 out of 5 Stars
The team at neighbors Bank was very helpful understanding and easy to work with very appreciated of all their help and their patience I would highly recommend this company to anyone
Loan Officer: Heather Yackley
NMLS#1241088
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5 out of 5 Stars
The process very long. But with professional and very helpful people guide you during the process. Excellent
Loan Officer: Heather Yackley
NMLS#1241088
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5 out of 5 Stars
OUTSTANDING WORK! COMPLETELY!! THANK YOU!!
Loan Officer: Jason Reddy
NMLS#2110137
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5 out of 5 Stars
Loan Officer: Breonna Bishop
NMLS#2708152
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5 out of 5 Stars
Loan Officer: Nathan Groves
NMLS#1096165
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4 out of 5 Stars
It was a wild ride but our loan officer was very supportive. He even stepped in and remained professional when the escrow company was not doing what they needed to do to close escrow in time. The loan officer made himself available throughout each phase of the home buying process.
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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4 out of 5 Stars
Loan Officer: Garret Ennenbach
NMLS#1968118
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4 out of 5 Stars
Brent E. did a fantastic job of explaining any questions I might have had. He was very thorough and was easy to reach, whether by phone or email. Would recommend him to anyone.
Loan Officer: Brent Emerson
NMLS#2750103
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5 out of 5 Stars
Jessica, Kara, and the entire team were absolutely amazing. From application to clear to close, was only TWO weeks, including weekends. We felt so taken care, every step of the way. HIGHLY RECOMMEND!!!!
Loan Officer: Jessica Jamison
NMLS#1542764
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1 out of 5 Stars
The first person I worked with Aylex was very polite and wonderful to work with she answered all questions I had and worked really hard to get back with me as soon as possible. Once my loan got transferred from her everything went mostly smooth until the last couple of weeks. I called multiple times with no call back, sent emails that were not replied to in a timely manner. It’s all worked out now I just got irritated with lack of communication
Loan Officer: Chad Werner
NMLS#1100523
Response from Kaleb, Client Advocate :
Thank you for sharing your experience. We’re delighted to hear that Aylex made such a positive impression and provided the responsive, attentive service you deserved early in the process. We’ll be sure to recognize her efforts.
At the same time, we sincerely apologize for the communication challenges you experienced during the final weeks of your loan journey. We understand how frustrating it can be when calls are not returned and emails are not answered promptly, especially during such an important and time-sensitive process. While we’re glad everything ultimately worked out, we appreciate you bringing this to our attention so we can work to improve the consistency of communication throughout the entire loan experience.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Joey Mirth was our loan officer and he was great! Any questions we had were answered and he was there for us every step of the way.Kimberly Ford, our loaning coordinator was wonderful too! She was quick to respond and was very helpful.Both were on top of everything and made sure we were comfortable and worked with us.We are first time home buyers and had a great experience and definitely will recommend Neighbors Bank to friends/family.
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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1 out of 5 Stars
Loan Officer: Heather Yackley
NMLS#1241088
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1 out of 5 Stars
Very frustrating experience. Our closing was pushed out 2 times and to do list was completed so we didn’t know why. We were also not able to reach our contracts at the time.
Loan Officer: Devin Jenkins
NMLS#2653627
Response from Kaleb, Client Advocate :
We’re very sorry to hear about your experience. Having your closing delayed twice without clear communication or updates is understandably frustrating, especially when you had already completed the items requested of you. We also recognize how important it is to be able to reach your contacts when questions arise, and we regret that you felt unsupported during such a critical part of the process.
Thank you for sharing this feedback. It helps us identify where we need to improve, and we would appreciate the opportunity to learn more about your experience.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Loan Officer: Tabitha Burchell
NMLS#2749808
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5 out of 5 Stars
My neighbors bank team was absolutely fantastic on helping me purchase my first home. They were very helpful and extremely patient with me as I had chose not to use a realtor and had lots of questions. It was a great experience!
Loan Officer: Derek Wilson
NMLS#2653342
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5 out of 5 Stars
We did a lot of research prior to settling with Neighbors Bank. Neighbors Bank made the process as quick as possible. They were very responsive and professional.
Loan Officer: Miranda Phillippe
NMLS#2486151
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
The whole team made the process easy and ensured that we met the goal for the closing date.
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Jessica was extremely responsive during the entire process! She proactively communicated and ensured we understood each step. Kara was equally responsive and ensured everything stayed on track!
Loan Officer: Jessica Jamison
NMLS#1542764