Neighbors Bank Reviews

Unedited reviews from borrowers nationwide

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5 out of 5 Stars

Cynthia in Texas Would Recommend

Mar 28, 2026

Very helpful

Loan Officer: Chris Yackley

NMLS#2110129
5 out of 5 Stars

Roseline in Indiana Would Recommend

Mar 28, 2026

Loan Officer: Jessica Seek

NMLS#2110132
5 out of 5 Stars

Cynthia in Alabama Would Recommend

Featured review from Mar 27, 2026

They helped me understand what I needed and they work pretty fast. They where pretty nice people. I have already recommended them to some of my friends and family. Thank you neighbors bank.

Loan Officer: Chad Werner

NMLS#1100523
5 out of 5 Stars

April in Wisconsin Would Recommend

Mar 27, 2026

Go over and above

Loan Officer: Heather Yackley

NMLS#1241088
5 out of 5 Stars

Tony in Iowa Would Recommend

Featured review from Mar 27, 2026

All people were great to work with and it took awhile but when I saw the house I wanted it only problem was it sold until 2 days later the agent calls and says previous buyers had to back out…rest is history

Loan Officer: Breonna Bishop

NMLS#2708152
5 out of 5 Stars

Gunnison in Missouri Would Recommend

Mar 27, 2026

Loan Officer: Joshua Falke

NMLS#2181237
5 out of 5 Stars

Jacob in New Mexico Would Recommend

Mar 27, 2026

Loan Officer: Chad Werner

NMLS#1100523
5 out of 5 Stars

Amber in North Carolina Would Recommend

Mar 27, 2026

Loan Officer: Marissa Nichols

NMLS#902827
5 out of 5 Stars

Zachary in West Virginia Would Recommend

Featured review from Mar 27, 2026

We are so appreciative of the entire team from start to finish. Tim and Cecil went above and beyond to help us close quickly. They kept us up to date during the entire process and always there to answer questions or provide reassurance. Thank you so much for a great seamless experience. We couldn’t have asked for better!

Loan Officer: Tim Vieck

NMLS#2181144
5 out of 5 Stars

Matthew in Idaho Would Recommend

Mar 27, 2026

Loan Officer: Justin Mongler

NMLS#1963138
5 out of 5 Stars

Amy in Alabama Would Recommend

Mar 27, 2026

Loan Officer: Tim Vieck

NMLS#2181144
4 out of 5 Stars

Arvin in Indiana Would Recommend

Mar 27, 2026

The neighbors bank work with me and for me they kept in touch with me all the way

Loan Officer: Breonna Bishop

NMLS#2708152
1 out of 5 Stars

Elijah

Mar 26, 2026

Working with Neighbors Bank has been an extremely frustrating and inefficient experience. The underwriting process felt never-ending, with constant requests for additional documentation far beyond what is reasonably expected. Each time something was submitted, another requirement followed, creating unnecessary delays and added stress throughout the transaction.

Loan Officer: Christian Gentil

NMLS#2355963

Response from Kaleb, Client Advocate :

Thank you for your feedback—we’re sorry the process felt frustrating and drawn out. Repeated documentation requests and delays are not the experience you should have had.

We appreciate you bringing this to our attention and would welcome the chance to review your situation further. Please feel free to reach out.

Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229
5 out of 5 Stars

Ronald in West Virginia Would Recommend

Featured review from Mar 25, 2026

Neighbors bank made my dream of owning a home come true. I never thought I would be approved for a loan and not only was I approved but at a good rate and my credit was far from excellent. The last week and days before the closing was stressful due to underwriting wanting last minute documents that I felt could have been requested earlier but I was told this happens. Heather Yackley was amazing and helped me every step of the way and was always available to help.

Loan Officer: Heather Yackley

NMLS#1241088
5 out of 5 Stars

Larry in Alabama Would Recommend

Featured review from Mar 25, 2026

The team that handled my loan was far better than ever expected would definitely recommend again

Loan Officer: Joey Mirth

NMLS#1965551
5 out of 5 Stars

James in Tennessee Would Recommend

Mar 25, 2026

Loan Officer: Chad Werner

NMLS#1100523
5 out of 5 Stars

Addison in Florida Would Recommend

Featured review from Mar 25, 2026

I cannot believe the level of attention and customer service Neighbors Bank has giving me. I had to close on my new home in 30 days to meet the contract agreement with the developer. They had my application, pre approval down within hours! Every question or concerns were answered immediately. The entire team from start to closing was amazing and I have nothing but amazing things to say about the entire team. They made the whole process feel smooth and manageable. I highly recommend them to anyone looking for a reliable and supportive partner when buying a home.

Loan Officer: Jessica Seek

NMLS#2110132
1 out of 5 Stars

Ashton

Mar 24, 2026

I don’t know honestly where to begin on the process with this bank. They have great reviews and that’s why we went with them. But no don’t ever use them. When I tell you the amount of stupid documents that had to be sent over at least 5 different times. They pushed back our closing due to a stupid tax payment that we provided proof 3 different times and stated verbally that it was a tax pay back and they still thought we were lying stating it was a debt that we had to pay. So I would definitely stay clear of them.

Loan Officer: Ashley Patterson

NMLS#2110130

Response from Kaleb, Client Advocate :

Thank you for sharing your experience—we’re very sorry for the frustration this caused. Having to submit the same documents multiple times and facing delays over something you had already explained and verified is understandably upsetting.

You deserved a smoother, more efficient process with clear communication and careful review of your information. We regret that this wasn’t your experience and appreciate you bringing it to our attention.

We’d welcome the opportunity to look into this further and provide any clarity we can. Please feel free to reach out directly.

Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229
5 out of 5 Stars

Sydney in Missouri Would Recommend

Mar 24, 2026

Loan Officer: Jessica Jamison

NMLS#1542764
5 out of 5 Stars

Christopher in Missouri Would Recommend

Mar 24, 2026

Loan Officer: Jessica Jamison

NMLS#1542764
5 out of 5 Stars

Christa in North Carolina Would Recommend

Featured review from Mar 24, 2026

We a had blessed experience with our team Nathan and Andrea were so helpful always answering questions we had made it easy for us to understand was so kind

Loan Officer: Nathan Groves

NMLS#1096165
4 out of 5 Stars

Karl in Kentucky Would Recommend

Mar 24, 2026

Ended up closing a week and half before project closing date. Answer questions the day I asked mostly through e mail in person if I needed it.

Loan Officer: Jessica Seek

NMLS#2110132
5 out of 5 Stars

Ofelia in South Carolina Would Recommend

Mar 24, 2026

Me ayudaron y me asesoraron en cada paso del proceso de la compra

Loan Officer: Marissa Nichols

NMLS#902827
4 out of 5 Stars

Matthew in Maine Would Recommend

Mar 24, 2026

Loan Officer: Devin Jenkins

NMLS#2653627
5 out of 5 Stars

Henry in Kansas Would Recommend

Mar 24, 2026

Loan Officer: Tim Vieck

NMLS#2181144
5 out of 5 Stars

Justin in Nebraska Would Recommend

Mar 24, 2026

Loan Officer: Chad Werner

NMLS#1100523
5 out of 5 Stars

Samantha in Louisiana Would Recommend

Mar 23, 2026

Ashley,Tim,and Tyler were great !

Loan Officer: Tim Vieck

NMLS#2181144
4 out of 5 Stars

Shelby in Kentucky Would Recommend

Mar 23, 2026

Loan Officer: Jennifer Brown

NMLS#2653020