Neighbors Bank Reviews

Unedited reviews from borrowers nationwide

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5 out of 5 Stars

Kevin in Missouri Would Recommend

Featured review from Mar 13, 2026

Kept me in the loop and explained things in a rational way (twice if needed) - Good going!

Loan Officer: Reed Steuber

NMLS#1842866
5 out of 5 Stars

Kimberly in Missouri Would Recommend

Mar 13, 2026

Loan Officer: Joshua Falke

NMLS#2181237
5 out of 5 Stars

Brooke in Ohio Would Recommend

Mar 12, 2026

Loan Officer: John Gallagher

NMLS#2708377
5 out of 5 Stars

Denise in Virginia Would Recommend

Mar 12, 2026

Loan Officer: Jessica Seek

NMLS#2110132
5 out of 5 Stars

James in Illinois Would Recommend

Mar 11, 2026

Loan Officer: Rob Parham

NMLS#1524830
4 out of 5 Stars

Tera in Indiana Would Recommend

Mar 10, 2026

Loan Officer: Bryan Easterday

NMLS#2673114
4 out of 5 Stars

Debra in Michigan Would Recommend

Mar 9, 2026

Loan Officer: Paden Klein

NMLS#2589666
5 out of 5 Stars

Wesley in Georgia Would Recommend

Featured review from Mar 9, 2026

Neighbors Bank made it so easy for me. The employees I worked with, the loan officer (Rob Parham), and literally everybody (Nikki the realtor) were all very informative and answered all my questions quickly. The process was very smooth on my side. The system they use makes it easy to give them information. I highly recommend using Neighbors Bank.

Loan Officer: Rob Parham

NMLS#1524830
5 out of 5 Stars

Ethan in Indiana Would Recommend

Mar 8, 2026

Loan Officer: Christopher Westphalen

NMLS#1162124
3 out of 5 Stars

Jacob

Mar 8, 2026

Reed was absolutely awesome to work with. He answered all our questions and concerns as first time homebuyers. We kinda some issues with Alyssa D unfortunately. We were told that Alyssa would be taking over the loan process and all communication would be through her. So when the time came (multiple times) we had to reach out for clarification or information on where we were at in the process. I always had to reach out to Reed. Alyssa would only respond to emails. Other than the experience and communication issues with her, the rest of the buying process was great!

Loan Officer: Reed Steuber

NMLS#1842866

Response from Kaleb, Client Advocate :

Thank you for sharing your experience with us. We’re so glad to hear that Reed was awesome to work with and that he took the time to answer your questions and support you through the process—especially as first-time homebuyers. That kind of guidance can make a big difference, and we’ll be sure to pass your kind words along to him.

We also appreciate your honest feedback about the communication challenges you experienced during the transition to Alyssa. I’m sorry for the frustration that caused. Clear and consistent communication is so important during the loan process, and your feedback helps us continue improving the experience for our borrowers.

Congratulations on your new home, and thank you again for trusting Neighbors Bank to be part of such an exciting milestone!

clientadvocate@neighborsbank.com
833-919-1229
4 out of 5 Stars

Samantha in Pennsylvania Would Recommend

Mar 8, 2026

Rob Pharm was one of the most helpful people. No matter the question I had I knew I could always go to him. Kept good contact during the long wait for closing. Even made it convenient with my work schedule which can be hectic. Lindy was super helpful, and even decorated our door when it was closing day! She was always available, and helped me understand what things mean, what prices were reasonable, and how to buy my first home. I’ll be forever thankful for your knowledge you passed along! Thank you

Loan Officer: Rob Parham

NMLS#1524830
5 out of 5 Stars

Travis in Missouri Would Recommend

Mar 7, 2026

Loan Officer: Jessica Jamison

NMLS#1542764
4 out of 5 Stars

Deborah in Florida Would Recommend

Mar 7, 2026

Loan Officer: Nathan Groves

NMLS#1096165
5 out of 5 Stars

Henry in Mississippi Would Recommend

Featured review from Mar 7, 2026

I can definitely say that you all made this easy

Loan Officer: Tim Vieck

NMLS#2181144
5 out of 5 Stars

Vakarma in North Carolina Would Recommend

Featured review from Mar 7, 2026

Melissa Janke and Charles were the best! They made sure we understood what we were signing, and walked us through the process step by step. Would highly recommend if you are in the market for a home loan.

Loan Officer: Melissa Janke

NMLS#995505
5 out of 5 Stars

George in Alabama Would Recommend

Featured review from Mar 7, 2026

Absolutely wonderful and very helpful and informative group of people that helped me with the process of purchasing my home!! I called and talked with them about buying a house and they helped me get my credit situation up to where I needed it to be and I was able to find and purchase my family's forever home. Neighbors people are the most respectful and kind people that I have ever had to talk to over the phone. Everyone told me that the home buying process was the hardest thing to do. But Neighbors Bank made the experience a lot more easier than I expected. Great bunch of people!! I will definitely recommend them to anyone who wants to buy a new home.

Loan Officer: Tim Vieck

NMLS#2181144
5 out of 5 Stars

Holly in Arkansas Would Recommend

Featured review from Mar 7, 2026

This was my first time buying a home and I was pretty clueless about the process. They made everything happen with ease. Recommended real estate agents, insurance agents and everyone you needed to complete the process. Could not have asked for a friendlier or more knowledgeable team. Special Thanks to Alyssa and Melissa!

Loan Officer: Melissa Janke

NMLS#995505
5 out of 5 Stars

Robert in Missouri Would Recommend

Featured review from Mar 7, 2026

Reed and Jonathan at Neighbors Bank were fantastic. They guided me through my home loan process and it went smoothly and we closed in 23 days!

Loan Officer: Reed Steuber

NMLS#1842866
4 out of 5 Stars

Anita in Missouri Would Recommend

Mar 6, 2026

Loan Officer: Joshua Falke

NMLS#2181237
3 out of 5 Stars

Ashley in Oklahoma Would Recommend

Mar 6, 2026

Loan Officer: Tim Vieck

NMLS#2181144
5 out of 5 Stars

Dana in Iowa Would Recommend

Featured review from Mar 5, 2026

Super delightful and highly responsive! They did all the right things for a smooth purchase of a home! Thank you again Neighbor's Bank!!

Loan Officer: Derek Wilson

NMLS#2653342
5 out of 5 Stars

Lexis in Oklahoma Would Recommend

Featured review from Mar 4, 2026

We had an excellent experience with Neighbors Bank. We greatly appreciated their willingness to help us as first time homebuyers. Thank you to all of them for answering all of our questions.

Loan Officer: Jessica Seek

NMLS#2110132
5 out of 5 Stars

Nayesha in Indiana Would Recommend

Featured review from Mar 4, 2026

Jessica felt like my best friend. She held my hand and helped me through this extremely stressful process. I am already recommending Neighbors to people

Loan Officer: Jessica Kelly

NMLS#1450320
5 out of 5 Stars

James in Oklahoma Would Recommend

Featured review from Mar 4, 2026

Working with Neighbors Bank, specifically Courtney and Shannon was a very easy process. They were fast as lightening getting information to me, they made the process as smooth as silk, and answered all of my silly question with more professionalism than I receive normally. If I could have given them an 11 out of 10 I would have, they deserve so much more.

Loan Officer: Shannon Matlack

NMLS#982020
5 out of 5 Stars

Kenneth in Oklahoma Would Recommend

Featured review from Mar 4, 2026

I would highly recommend Neighbors Bank for your home lender. HEATHER was awesome to work with through the entire process.

Loan Officer: Heather Yackley

NMLS#1241088
5 out of 5 Stars

Patrick in Minnesota Would Recommend

Mar 3, 2026

😀😀

Loan Officer: Jessica Seek

NMLS#2110132
5 out of 5 Stars

Carrington in Georgia Would Recommend

Featured review from Mar 3, 2026

Justin, Emma, and their team work efficiently through the lending process to get their clients to the finish line without the headaches. They acted quickly, kept me up-to-date and utilized technology in all of the right ways in order to expedite my loan process for a quick closing. Would definitely trust these people again!

Loan Officer: Justin Mongler

NMLS#1963138
5 out of 5 Stars

Nathaniel in West Virginia Would Recommend

Featured review from Mar 3, 2026

I thought I had no chance buying home. I was wrong, John, Chad, and Lily did everything they could to help me and sure enough, I was able to buy my first home. The experience is so easy and the online portal makes buying a home a breeze! Dont bother with anyone else. Neighbors bank is the right. Hoice

Loan Officer: Chad Werner

NMLS#1100523
5 out of 5 Stars

Travis in Iowa Would Recommend

Featured review from Mar 3, 2026

Heather Y. Was great to work with, she answer all of my questions and was quick responding! This was my first home purchase and she made it a smooth and enjoyable experience.

Loan Officer: Heather Yackley

NMLS#1241088
4 out of 5 Stars

Elaine in Texas Would Recommend

Mar 2, 2026

Loan Officer: Jennifer Brown

NMLS#2653020