Showing All 7,502 Unfiltered Reviews
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5 out of 5 Stars
Heather was awesome. She guided me through the process perfectly. Always friendly and answered all of my my questions and concerns professionally. Neighbors Bank has been a major part of making a simple hard working man's dream come true. I'm a homeowner and it feels incredible.
Loan Officer: Heather Yackley
NMLS#1241088
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5 out of 5 Stars
Loan Officer: Chris Yackley
NMLS#2110129
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
Rob and Samantha made my home-buying experience easy and stress-free. They were always responsive, knowledgeable, and supportive throughout the process. I truly appreciate their hard work and would highly recommend them to anyone looking to buy a home!
Loan Officer: Rob Parham
NMLS#1524830
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5 out of 5 Stars
I had the pleasure of working with Christina Jordan she was the only person who called and responded every time I needed assistance or a question. From the start to the end. As this was my 1st home purchase walked me through the whole thing. Eased my nerves and worries. A true customer relations person.
Loan Officer: Christina Jordan
NMLS#2672750
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5 out of 5 Stars
Loan Officer: Christina Jordan
NMLS#2672750
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5 out of 5 Stars
Yes totally recommend them!Working with Neighbors Bank was an outstanding experience from start to finish. As a first-time homebuyer, I had many questions and was required to provide numerous documents throughout the process. Brandon and David made every step smooth, stress-free, and easy to understand.No matter how many times underwriting requested additional information, they were always responsive, knowledgeable, and willing to help. They took the time to explain everything, kept me informed throughout the process, and ensured nothing fell through the cracks.Because of their professionalism, communication, and dedication, we were able to move through the loan process efficiently and close on our new home much faster than I expected. Their expertise and commitment to customer service gave me confidence every step of the way.I truly appreciate all of the hard work, guidance, and support Brandon and David provided during this important milestone in our lives. If you’re looking for a lender who genuinely cares about their clients and makes the home-buying process as seamless as possible, I highly recommend Neighbors Bank.Thank you, Brandon and David, for helping us achieve our dream of homeownership! — Simon Ford
Loan Officer: Brandon Grosse
NMLS#20915999
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4 out of 5 Stars
Loan Officer: Heather Yackley
NMLS#1241088
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5 out of 5 Stars
Loan Officer: Melissa Janke
NMLS#995505
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5 out of 5 Stars
Loan Officer: Bryan Easterday
NMLS#2673114
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1 out of 5 Stars
Loan Officer: Derek Wilson
NMLS#2653342
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1 out of 5 Stars
I would not recommend Neighbors Bank. The lack of communication was terrible, they forgot to send the package to the title company on closing, and I never received a fully updated amount for closing costs until an hour after closing was schedule. I had to be late for closing due to having to go back to the bank and get another cashier's check made for a different amount for closing costs. While I couldn't be happier in my new home, I would never use this bank again. I was ignored on several emails and attempted to call several times with no reply.
Loan Officer: Christian Gentil
NMLS#2355963
Response from Kaleb, Client Advocate :
Congratulations on your new home, and thank you for taking the time to share your experience. While we're glad you reached the finish line, we're sorry the communication, closing delays, and last-minute changes to your closing costs made the process so frustrating. That's not the experience we want for our borrowers, and we'd appreciate the opportunity to learn more about your concerns.
clientadvocate@neighborsbank.com
833-919-1229 -
4 out of 5 Stars
I was disappointed that they took away the free appraisal benefit for VU employees
Loan Officer: Jessica Jamison
NMLS#1542764
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1 out of 5 Stars
Way too many issues. I'm 60 and have purchased many homes in the past. This was the worst experience I have ever had. Do not use them.
Loan Officer: Nathan Groves
NMLS#1096165
Response from Kaleb, Client Advocate :
We're disappointed to hear your experience did not meet your expectations, especially after having purchased several homes in the past. We understand how frustrating it must have been for this to stand out as your most difficult home financing experience. Thank you for sharing your feedback—we'd appreciate the opportunity to learn more about what happened.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Ashley Owens and Alyssa Dowen were an absolute pleasure to work with, they made what was stressful experience for me into something I was able to get through and remain sane. They where there for any questions with a quick response and I never felt abandoned during the process. I would and am highly recommending Neighbors Bank to any of my friends or family interested in purchasing a new home.
Loan Officer: Ashley Owens
NMLS#2653377
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1 out of 5 Stars
Underwriting allowed an appraisal that missed several key safety details that would have disqualified it from a USDA loan. It is now a biohazard and cannot be lived in.
Loan Officer: Melissa Janke
NMLS#995505
Response from Kaleb, Client Advocate :
We're very sorry to hear about your experience and the serious concerns you've shared regarding the property appraisal. We understand how distressing this situation must be, and we regret the impact it has had on you. We'd appreciate the opportunity to learn more about what happened and discuss your concerns directly.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
They made my dreams come true:)
Loan Officer: Jennifer Brown
NMLS#2653020
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3 out of 5 Stars
I will never forget the day we got the call we were approved for our loan, I was in the swimming pool and I about fell out of the pool when I received the good news bc I was beginning to think it wasn't going to happen. My neighbor's at the rental we were in got a great laugh that day.
Loan Officer: Aspen Harris
NMLS#2538805
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5 out of 5 Stars
Loan Officer: Joey Mirth
NMLS#1965551
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5 out of 5 Stars
Everyone was super helpful from start to finish. They were on top of things when I had questions and working with them was super easy.
Loan Officer: Rob Parham
NMLS#1524830
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2 out of 5 Stars
There really wasn't enough client coaching/support/ advice given along the way. Lot of repeat steps, lot of feeling interrogated. I was close to backing our of the deal because of it all. Closing attorney and realtor both agreed of the frustration.
Loan Officer: Miranda Phillippe
NMLS#2486151
Response from Kaleb, Client Advocate :
Thank you for sharing your honest feedback. We're sorry to hear you felt unsupported throughout the process and that the repeated requests and overall experience became so frustrating. Buying a home should come with clear guidance and communication, and we regret that we didn't provide that for you. We'd appreciate the opportunity to learn more about your experience.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Made easy out of state home purchase. Jon Doyle was extremely helpful.
Loan Officer: Justin Mongler
NMLS#1963138
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5 out of 5 Stars
They were very helpful an got me all the help I needed to get in to thechouuse
Loan Officer: Kerry Alexander
NMLS#2653612
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5 out of 5 Stars
As a first time homebuyer, I knew what to expect but I didn’t know what to expect. Neighbors guided me through a process that I started, as a teacher in the middle of state testing and it went SEAMLESSLY. They are awesome.
Loan Officer: Justice Page
NMLS#2653154
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5 out of 5 Stars
When my husband and I started our journey in the home buying process, I never thought homeownership was possible OR even achievable. We started our home search in Realtor.com and start plugging in numbers. On a "grins or giggles" moment, I hit "Get Pre-Approved" and the started some paperwork. Pleasantly surprised, woke to an email that we had been Pre-Approved for an amount I never thought I could imagine.Our Loan Officer, Jennifer K. Brown was OUTSTANDING as well as our Underwriter Shea Gkika. These ywo beautiful women literally brought us home! We closed on our lil dream home on May 29th 2026 and help me achieve a dream NOT possible, at least I thought.So yes, I will be referring friends and family to Neighbors Bank. They're next customer will be may Daughter and Son-In-Law.Absolute amazing experienced for this scaried cat first time home buyer!
Loan Officer: Jennifer Brown
NMLS#2653020