Showing all 7,144 unfiltered reviews
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Eddie in Alabama Would Recommend5 out of 5 Stars
Oct 7, 2025
Loan Officer: Reed Steuber
NMLS#1842866
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Charlene in Florida Would Recommend5 out of 5 Stars
Featured review from Oct 7, 2025
Everyone was so helpful proactive made the buying process stress free . Special thanks to Tim n Nina
Loan Officer: Tim Vieck
NMLS#2181144
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Oletia in South Carolina Would Recommend5 out of 5 Stars
Featured review from Oct 7, 2025
Everyone was really nice and helpful. I never felt alone, and updates were quick and often. The website is also nicely designed and using it was intuitive.
Loan Officer: Marissa Nichols
NMLS#902827
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Beth in Maryland Would Recommend5 out of 5 Stars
Featured review from Oct 6, 2025
Jason Reddy and his team were nothing short of fantastic. Buying my first home was so easy and hassle free becaue of Jason. I have already recommended him and his team to friends.
Loan Officer: Jason Reddy
NMLS#2110137
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Bob in Kansas Would Recommend3 out of 5 Stars
Oct 6, 2025
Loan Officer: Tim Vieck
NMLS#2181144
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Keely in Colorado Would Recommend4 out of 5 Stars
Oct 6, 2025
Loan Officer: Bentley Stilwell
NMLS#2355453
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Danielle in Pennsylvania Would Recommend5 out of 5 Stars
Featured review from Oct 6, 2025
My mortgage team was fantastic thru the whole process!
Loan Officer: Marissa Nichols
NMLS#902807
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Felicia in New Hampshire Would Recommend5 out of 5 Stars
Featured review from Oct 6, 2025
I would most certainly recommend Neighbors Bank especially if you are a new home owner. They understand how overwhelming it is and make is so much easier to navigate buying your first home.
Loan Officer: Gwen Spadie
NMLS#2461346
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Kevin in Pennsylvania Would Recommend5 out of 5 Stars
Featured review from Oct 6, 2025
Marissa , Justice and JD did a great job. I would certainly recommend them to anyone who is interested in purchasing a home. Thanks
Loan Officer: Marissa Nichols
NMLS#902827
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Ashten in Montana Would Recommend5 out of 5 Stars
Oct 6, 2025
Loan Officer: Rob Parham
NMLS#1524830
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Gunner in Arkansas Would Recommend5 out of 5 Stars
Featured review from Oct 5, 2025
They were fast and very helpful with walking me through the steps and always answer all my questions without hesitation.
Loan Officer: Lee Franklin
NMLS#1990666
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Coltin in Texas Would Recommend5 out of 5 Stars
Featured review from Oct 5, 2025
Honest, transparent, competitive, and supportive throughout the home buying process.
Loan Officer: Jessica Jamison
NMLS#1542764
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Alexis in Missouri Would Recommend5 out of 5 Stars
Featured review from Oct 5, 2025
My husband and I loved the experience we had here at Neighbors Bank. Marissa and her team were great. They kept us informed each step of the way, always answered our questions quickly, and were extremely patient with us. I would recommend Neighbors Bank to our friends AND family!
Loan Officer: Marissa Nichols
NMLS#902827
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Dillon in West Virginia Would Recommend5 out of 5 Stars
Featured review from Oct 5, 2025
Very easy and extremely helpful with everything.
Loan Officer: Jason Reddy
NMLS#2110137
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Christopher in Pennsylvania Would Recommend5 out of 5 Stars
Oct 4, 2025
Loan Officer: Ashley Mirth
NMLS#2589911
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Connie in Mississippi Would Recommend5 out of 5 Stars
Oct 4, 2025
Loan Officer: Marissa Nichols
NMLS#902827
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Butch in Pennsylvania Would Recommend5 out of 5 Stars
Oct 4, 2025
Very easy process hard working team
Loan Officer: Tim Vieck
NMLS#2181144
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Brandon in Alabama Would Recommend5 out of 5 Stars
Oct 4, 2025
Loan Officer: Christian Gentil
NMLS#2355963
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William in Iowa Would Recommend5 out of 5 Stars
Featured review from Oct 4, 2025
Everyone at Neighbors bank was excellent. They were updating me on the to do list, explaining what they need and why, and very polite and professional.
Loan Officer: Marissa Nichols
NMLS#902827
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Anina1 out of 5 Stars
Oct 3, 2025
Some of the stuff the underwriting needed was just not necessary. The loan officers don’t return calls or emails. They was some what helpful. They didn’t seem like they cared if I could this loan or not.
Loan Officer: Lee Franklin
NMLS#1990666
Response from Kaleb, Client Advocate :
Thank you for your feedback. I’m really sorry to hear that you felt unsupported during your loan process. It’s frustrating when communication is lacking and requests from underwriting don’t feel necessary—especially when you're counting on guidance and care from your loan team. You should never feel like just a number, and I regret that it came across that way.
I’d appreciate the chance to connect with you directly to better understand what happened and how we can do better moving forward.
clientadvocate@neighborsbank.com
833-919-1229 -
Caleb in Kansas Would Recommend5 out of 5 Stars
Oct 3, 2025
Loan Officer: Jennifer Brown
NMLS#2653020
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Jennifer in Tennessee Would Recommend5 out of 5 Stars
Oct 3, 2025
Loan Officer: Chad Werner
NMLS#1100523
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Ellie in Georgia Would Recommend5 out of 5 Stars
Oct 3, 2025
Loan Officer: Tim Vieck
NMLS#2181144
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Tyler in Colorado Would Recommend3 out of 5 Stars
Oct 3, 2025
Loan Officer: Ashley Patterson
NMLS#2110130
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Nicholas1 out of 5 Stars
Oct 3, 2025
I had a prequalified letter then when it came to closing I had to rush and pay another debt off before I could close. This information made no sense since I had a prequalified letter. So neighbors bank cost me more money. I asked several times to speak to a supervisor and no one ever called me. I was going to be homeless because of the situation but i rushed and paid what I needed to, to get to the closing table within the contracted amount of time. If I hadn’t had made an offer on a home I would have looked at a different mortgage company.
Loan Officer: Lee Franklin
NMLS#1990666
Response from Kaleb, Client Advocate :
Thank you for sharing your experience, and I’m truly sorry for the stress and unexpected costs you faced so close to closing. I understand how upsetting it must have been to receive a prequalification letter, only to be told later you had to pay off debt urgently—with no clear explanation and no response to your requests for a supervisor. That’s not the level of support you should have received.
I’d appreciate the opportunity to speak with you directly and make sure your concerns are fully addressed.
clientadvocate@neighborsbank.com
833-919-1229 -
Michael2 out of 5 Stars
Oct 3, 2025
Loan Officer: Steve Taurman
NMLS#1130035
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Cody in Pennsylvania Would Recommend5 out of 5 Stars
Featured review from Oct 3, 2025
Great team so helpful outs and at there job
Loan Officer: Jessica Seek
NMLS#2110132
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Dannika in Iowa Would Recommend5 out of 5 Stars
Featured review from Oct 2, 2025
This was my first home that I purchased! Everyone I worked with here was absolutely amazing and super super helpful! I 100% would recommend to anyone!
Loan Officer: Chad Werner
NMLS#1100523
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Heather in Missouri Would Recommend5 out of 5 Stars
Featured review from Oct 2, 2025
The refi process was very smooth! Between communication with the team and having the app, I was able to complete all steps with plenty of time to spare. Thanks for a great experience!
Loan Officer: Jessica Jamison
NMLS#1542764
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