Neighbors Bank Reviews

Unedited reviews from borrowers nationwide

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5 out of 5 Stars

Devan in Alabama Would Recommend

Sep 29, 2025

Loan Officer: Garret Ennenbach

NMLS#1968118
5 out of 5 Stars

Kathryn in Kansas Would Recommend

Featured review from Sep 29, 2025

Everyone from beginning to close was very helpful and walked me through each step along the way! The online portal was very user friendly and easy to navigate!

Loan Officer: Tim Vieck

NMLS#2181144
5 out of 5 Stars

Elizabeth in Kansas Would Recommend

Sep 28, 2025

Very helpful and understanding

Loan Officer: Mckenzie Ruiz

NMLS#2217886
5 out of 5 Stars

Crystal in Kentucky Would Recommend

Sep 28, 2025

Loan Officer: Crystal Washington

NMLS#1588494
3 out of 5 Stars

Brendan in Illinois Would Recommend

Sep 28, 2025

Loan Officer: Steve Taurman

NMLS#1130035
5 out of 5 Stars

Elijah in Florida Would Recommend

Sep 27, 2025

Loan Officer: Tim Vieck

NMLS#2181144
5 out of 5 Stars

Jonathan in Pennsylvania Would Recommend

Featured review from Sep 27, 2025

Hello My Friends,My experience was excellent with Neighbors Bank. Lane B. my Loan Officer and Mariah D. my Loan Coordinator were Great! From the beginning with Lane he was top notch in everything, and that same professionalism and friendship was set all the way through with Mariah. I feel truly blessed and grateful that Neighbors Bank was able to be part of my dream, of homeownership, happen. Thanks a Ton!!!Kind Regards, Jonathan Arnold

Loan Officer: Lane Blalock

NMLS#2589995
5 out of 5 Stars

Sarah in Arkansas Would Recommend

Sep 27, 2025

Loan Officer: Ashley Patterson

NMLS#2110130
5 out of 5 Stars

Jerry in Kentucky Would Recommend

Featured review from Sep 27, 2025

It was real good working with the bank all went well

Loan Officer: Christian Gentil

NMLS#2355963
5 out of 5 Stars

Heidi in Michigan Would Recommend

Featured review from Sep 27, 2025

Kolby Hurt was amazing ! He answered all my questions and guided my home buying with ease

Loan Officer: Kolby Hurt

NMLS#1751276
4 out of 5 Stars

Calvin in Georgia Would Recommend

Sep 26, 2025

Loan Officer: Ashley Patterson

NMLS#2110130
5 out of 5 Stars

Alaina in Pennsylvania Would Recommend

Featured review from Sep 26, 2025

Both Abbie and Derek were amazing! They made the whole process so simple. I could not have asked for a better team!

Loan Officer: Derek Wilson

NMLS#2653342
2 out of 5 Stars

Chris

Sep 26, 2025

Had issues closing the house multiple times. Had to take time off work only to be told 30 minutes before closing that it would not be possible.

Loan Officer: Lee Franklin

NMLS#1990666

Response from Kaleb, Client Advocate :

Thank you for sharing your experience, and I’m truly sorry for the repeated issues with your closing. Having to take time off work—only to be told last-minute that things wouldn’t move forward—is incredibly frustrating and disappointing. You deserved clear communication and a reliable timeline, and I regret that we didn’t deliver on that.

I’d really appreciate the chance to speak with you directly and learn more so we can address what went wrong.

clientadvocate@neighborsbank.com
833-919-1229
5 out of 5 Stars

Christopher in Michigan Would Recommend

Featured review from Sep 26, 2025

Neighbors bank has helped simplify every aspect of buying our new home. From the approval processes to setting up an amazing team and even issues that could arise after closing is finished. Like scammers and other potential Issues for new homeowners!!!

Loan Officer: Paden Klein

NMLS#2589666
5 out of 5 Stars

Ciara in Georgia Would Recommend

Featured review from Sep 26, 2025

Aspen, our lender and her team were excellent getting us through the process of owning our first home! They were very kind and made sure we understood all details. We would definitely recommend!

Loan Officer: Aspen Harris

NMLS#2538805
4 out of 5 Stars

Barbara in Michigan Would Recommend

Sep 26, 2025

My story is to long to go through everything but let's just say that my loan officer Garrett and Andrea worked together very closely to make me a homeowner.Although there were times where I felt it wasn't worth the hassell Garrett stood by me and continued to do his job diligently and in a timely manner. Let's just say he went above and beyond from phone calls to texts to repeating himself he just stayed calm and help me to stay cam throughout the first part of our journey.In the beginning It was a little rocky with things but after working with him for sometime we worked well together.And let's just say thats what makes things rememorable.

Loan Officer: Garret Ennenbach

NMLS#1968118
1 out of 5 Stars

Kenneth

Sep 26, 2025

Way too much repetitive stuff required to keep us busy!! When prequalified then you try to disqualify them with all the repetitive stuff in the todo list. To many people involved and with the main loan officer never available is a joke!! Bought 3 houses this was my 4th and never this bad with other mortgage banks!! Not happy at all!!

Loan Officer: Lee Franklin

NMLS#1990666

Response from Kaleb, Client Advocate :

Thank you for your honest feedback. I’m really sorry to hear how frustrating and overwhelming this experience was for you. The process should never feel like a constant uphill battle, and it’s clear the repetitive requests, lack of availability, and too many hands in the process left you feeling unsupported. That’s not how we want any of our borrowers to feel.

I truly appreciate you sharing this and would welcome the chance to speak with you directly to better understand how we can make this right.

clientadvocate@neighborsbank.com
833-919-1229
4 out of 5 Stars

Branden in Alabama Would Recommend

Sep 26, 2025

Loan Officer: Tim Vieck

NMLS#2181144
4 out of 5 Stars

Ashley in South Carolina Would Recommend

Sep 25, 2025

Loan Officer: Chad Werner

NMLS#1100523
5 out of 5 Stars

Amy in Wisconsin Would Recommend

Sep 25, 2025

Loan Officer: Lee Franklin

NMLS#1990666
5 out of 5 Stars

Robert in Arkansas Would Recommend

Sep 25, 2025

Loan Officer: Garret Ennenbach

NMLS#1968118
3 out of 5 Stars

Logan in Kentucky Would Recommend

Sep 25, 2025

I had a good experience

Loan Officer: Christian Gentil

NMLS#2355963
3 out of 5 Stars

Angela in New Hampshire Would Recommend

Sep 24, 2025

Loan Officer: Christian Gentil

NMLS#2355963
5 out of 5 Stars

Georgina in Illinois Would Recommend

Sep 24, 2025

Loan Officer: Lane Blalock

NMLS#2589995
4 out of 5 Stars

Wendy in Arizona Would Recommend

Sep 24, 2025

They were able to lower my rate in a very timely manner

Loan Officer: Christian Gentil

NMLS#2355963
5 out of 5 Stars

Joshua in Alabama Would Recommend

Featured review from Sep 24, 2025

I loved working with each person throughout this home buying journey. I always thought the home buying experience would be a headache but each person I worked with at neighbors bank made the entire process enjoyable and smooth.

Loan Officer: Garret Ennenbach

NMLS#1968118
4 out of 5 Stars

Brandon in Mississippi Would Recommend

Sep 24, 2025

Overall the process was very good. Shannon and Mariah did a wonderful job. Underwriting was a blackhole though that did not communicate. Almost pushed my closing due to last minute request, when documentation was in 4 days prior.

Loan Officer: Shannon Matlack

NMLS#982020
4 out of 5 Stars

Nicolas in Indiana Would Recommend

Sep 23, 2025

It was a pretty simple process getting files in. Basically just plug and play, and the ui of the website was pretty easy to navigate.

Loan Officer: Jason Reddy

NMLS#2110137
5 out of 5 Stars

Jason in Texas Would Recommend

Sep 23, 2025

Loan Officer: Jessica Seek

NMLS#2110132