Neighbors Bank Reviews

Unedited reviews from borrowers nationwide

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5 out of 5 Stars

Ronnie in West Virginia Would Recommend

Jul 3, 2025

Loan Officer: Marissa Nichols

NMLS#902827
5 out of 5 Stars

Caleb in Indiana Would Recommend

Jul 3, 2025

Was incredibly friendly, professional, and quick. Would work with them again.

Loan Officer: Gabrielle Theoharis

NMLS#2578527
5 out of 5 Stars

Ben in Alabama Would Recommend

Featured review from Jul 3, 2025

Great experience. Abbie and the crew were great with communication and kept everything moving and we closed on schedule.

Loan Officer: Melissa Janke

NMLS#995505
5 out of 5 Stars

Austin in Tennessee Would Recommend

Jul 2, 2025

Aspen and her team were fenomenal!!! Made sure to help with every question and concern.!!

Loan Officer: Aspen Harris

NMLS#2538805
5 out of 5 Stars

Joshua in Missouri Would Recommend

Jul 2, 2025

Loan Officer: Marissa Nichols

NMLS#902807
4 out of 5 Stars

James in Tennessee Would Recommend

Jul 2, 2025

Loan Officer: Paden Klein

NMLS#2589666
5 out of 5 Stars

Goran in Wisconsin Would Recommend

Jul 2, 2025

ABUSING JOB. GREAT PEOPLE TO WORK WITH. IT WASNT AN EASY PROCESS BUT NEIGHBORS BANK MADE ME FEEL AT EASE!! THANKS AGAIN!!

Loan Officer: Lane Blalock

NMLS#2589995
1 out of 5 Stars

Ronald

Jul 2, 2025

$1000.00 error discovered at closing. No apologies, just asked if we wanted to continue. Client advocate gets involved. Told me it was our fault.

Loan Officer: Jessica Jamison

NMLS#1542764

Response from Mason, Client Advocate :

I’m truly sorry for the error discovered at closing and the way it was handled. That’s not the standard we hold ourselves to at Neighbors Bank, and I sincerely regret the impact it had on your experience.

Your feedback is being taken seriously and shared with our team so we can do better moving forward. If there’s anything I can do to help, please don’t hesitate to reach out.

clientadvocate@neighborsbank.com
833-919-1229
5 out of 5 Stars

Chelsea in Arkansas Would Recommend

Jul 2, 2025

Bentley and Morgan were amazing and extremely helpful throughout the whole process. This was my first time buying a house and applying for a loan. Bentley answered all my questions and explained the process and next steps, ensuring that I understood the process. Upon closing, our realtor and titling agent also commented on how smooth everything went and expressed how impressed they were with our team at neighbors bank and they hope to work with them again in the future. Overall it was a great experience!

Loan Officer: Bentley Stilwell

NMLS#2355453
5 out of 5 Stars

Stephanie in Missouri Would Recommend

Jul 2, 2025

Very responsive with great customer service. Answered all my questions and were extremely helpful and communicative.

Loan Officer: Jessica Jamison

NMLS#1542764
5 out of 5 Stars

Richard in Missouri Would Recommend

Jul 2, 2025

Outstanding!!

Loan Officer: Marissa Nichols

NMLS#902827
5 out of 5 Stars

Theu in Illinois Would Recommend

Jul 1, 2025

As a first-time homebuyer, I was honestly overwhelmed at the start of the process — but working with Aspen Harris made everything so much smoother. She was incredibly patient, explained every step clearly, and never made me feel like any question was too small. Her knowledge and experience helped me stay grounded through what could have been a very stressful experience.Aspen checked in consistently, offering just the right amount of guidance without ever making me feel pressured. I remember asking her to call on Memorial Day and she called me right away.Thanks to her, I felt informed, supported, and confident throughout the entire process. I truly couldn’t have asked for a better loan originator. Highly recommend Aspen to anyone, especially first-time buyers — you’ll be in excellent hands.

Loan Officer: Aspen Harris

NMLS#2538805
5 out of 5 Stars

Dylan in Ohio Would Recommend

Jul 1, 2025

Loan Officer: Ashley Patterson

NMLS#2110130
1 out of 5 Stars

Alyssa

Jun 30, 2025

I was not told about a grant in my state and had to negotiate with the seller to be able to extend the closing date so I could apply for it.

Loan Officer: Jessica Seek

NMLS#2110132

Response from Kaleb, Client Advocate :

Thank you for taking the time to share your experience. I'm truly sorry to hear that you weren’t informed about the grant available in your state early on. If there’s anything I can do to support you now or help clarify any remaining concerns, please don’t hesitate to reach out. We truly appreciate your patience and understanding through this process.

clientadvocate@neighborsbank.com
833-919-1229
5 out of 5 Stars

Kevin in Missouri Would Recommend

Jun 29, 2025

Loan Officer: Jessica Jamison

NMLS#1542764
5 out of 5 Stars

Robert in Missouri Would Recommend

Jun 29, 2025

Loan Officer: Jessica Jamison

NMLS#1542764
5 out of 5 Stars

Daniel in West Virginia Would Recommend

Featured review from Jun 28, 2025

Great experience, questions wasn’t answered quickly. Everything was explained in detail. 100% recommend.

Loan Officer: Mckenzie Ruiz

NMLS#2217886
5 out of 5 Stars

Natalie in Florida Would Recommend

Jun 28, 2025

Loan Officer: Jessica Jamison

NMLS#1542764
5 out of 5 Stars

Arleen in Mississippi Would Recommend

Jun 28, 2025

Loan Officer: Amber Miller

NMLS#1398551
5 out of 5 Stars

Lisa in Iowa Would Recommend

Featured review from Jun 28, 2025

I would recommend anyone & everyone looking to get a home loan go with Neighbors Bank. They are great people to work with.

Loan Officer: Holly Bernal

NMLS#1435831
5 out of 5 Stars

Andrew in Tennessee Would Recommend

Jun 28, 2025

Loan Officer: Christian Gentil

NMLS#2355963
4 out of 5 Stars

Corinne in Texas Would Recommend

Jun 28, 2025

Loan Officer: Lane Blalock

NMLS#2589995
5 out of 5 Stars

Courtney in Tennessee Would Recommend

Jun 28, 2025

Loan Officer: Lee Franklin

NMLS#1990666
5 out of 5 Stars

Onjaleka in North Carolina Would Recommend

Jun 27, 2025

Loan Officer: Christian Gentil

NMLS#2355963
5 out of 5 Stars

Jonathan in Mississippi Would Recommend

Jun 27, 2025

Loan Officer: Marissa Nichols

NMLS#902827
5 out of 5 Stars

Jessica in Kentucky Would Recommend

Jun 26, 2025

Loan Officer: Jessica Seek

NMLS#2110132
5 out of 5 Stars

Christian in Kentucky Would Recommend

Featured review from Jun 26, 2025

This is my first home to purchase, and everyone I dealt with at Neighbors Bank was kind, quick to respond, explained things without making me feel like an idiot. Lol I am so, so very thankful that I chose to go through Neighbors Bank! Thanks to Joey M., Brittany C., and Holly B. Those are the only names I can recall off the top of my head... but they were amazing to deal with!! Thank you guys!!C. Bull

Loan Officer: Holly Bernal

NMLS#1435831
5 out of 5 Stars

Angenique in Ohio Would Recommend

Jun 26, 2025

Loan Officer: Chad Werner

NMLS#1100523
5 out of 5 Stars

Jeremy in Illinois Would Recommend

Jun 26, 2025

Loan Officer: Garret Ennenbach

NMLS#1968118