Unedited reviews from borrowers nationwide
6,134
Total Customer Reviews
96%
Would recommend Neighbors Bank
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Just an overall great mortgage company
My experience with Jessica and Kara at Neighbors Bank was PHENOMENAL. The communication kept me confident and assured throughout the process and when creative solutions were needed, they delivered. I can't imagine going with another lender after going through this process with Jessica and Kara. Thank you for everything!
I would go with a more knowledgeable lender. They let me down a few times and I almost lost on buying the house because of this. Poor communication, and I believe just lack of knowledge. Nice people, just not who I would go through if I went through the house buying process again.
I felt that the person assigned to us, working under Chris, could have been more in tune with the process. I felt like there were things that could have been done differently to help make this experience easier. Not the least of which was better communication. Giving us answers to our questions about tasks or giving us our tasks in a more timely manner. There were times I had questions that I couldn't reach my person who was "helping" us with the process and I had to ask my real estate agent to reach out for me as she had better luck getting the answers I needed. The question above asked about would I recommend neighbors bank, yes, but not unconditionally.
As a first time home buyer, buying in a different state, with no idea of what we were looking for or where we wanted to be located - Neighbors Bank and their team were outstanding. We were able to get the home of our dreams and will be forever thankful for the people on our team.
Our loan officer answered or returned every call,text or email. Her willingness to help and make this happen for us was absolutely incredible! We are so so grateful for Neighbors Bank and mortgage department! We will highly recommend!
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We had a great experience with Neighbors Bank from the very beginning! They offered such a great rate and loan for us! We ended up closing with NO MONEY DOWN, sellers covered ALL closing cost and we received a refund check at closing. Not to mention they offered a 5.125% mortgage rate! As first time homebuyers, we really weren't educated with the process. Steve, John, and Chad answered any questions we had with no hesitation and backed us 100%. I would recommend this bank to any homebuyer! They've got your back! Thank you Neighbors Bank!
Joey was absolutely outstanding to work with. He was kind, easygoing, and had an answer to all of my questions. I could not imagine the homebuying process being any easier.
The entire loan team was outstanding to work with. From start to finish, they let me know what was required of me, and made it incredibly easy to provide that information to them. They helped take the stress out of my first home purchase. Thank you, Neighbors!