Showing All 7,217 Unfiltered Reviews
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5 out of 5 Stars
Joshua Falke explains everything throughout the process. He kept checking on me and answered any question I had. I highly recommend him. Great job.
Loan Officer: Joshua Falke
NMLS#2181237
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5 out of 5 Stars
I really enjoyed working with bob and Kara. Beyond helpful, nice, helping to get best pricing as possible. Beyond amazing people. Definitely recommend them to anyone and everyone. Couldn’t have done it without them. Definitely make sure the client is happy and satisfied.
Loan Officer: Bob Anderson
NMLS#994072
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1 out of 5 Stars
I've never left a review before now on anything whatsoever. But this experience was so ridiculous It's hard to believe. The 1st if 8 closing dates they provided was on April 30th this year. The loan finally closed just yesterday. They prevented closing for the last 2 months due to me needing to come up with $8k for closing costs only to receive a $500 check from themselves due to them estimating incorrectly to somehow owe me that money at closing. Postponed again during the 6th month of closing over a .67 transaction in my daily checking account from 3 months prior they wanted me to explain and even ended up telling me I needed to contact an acquaintance that I had wired money to recently and have them provide they're personal bank statements to show they weren't holding money for me in a separate account in their name. Completely bizarre. But hey, they did send me a coupon in email hours after closing for a free appraisal for anyone I refer to them! This is your referral if you can benefit from it!
Loan Officer: Lee Franklin
NMLS#1990666
Response from Kaleb, Client Advocate :
I’m truly sorry to hear how frustrating and drawn-out your loan process was. It’s clear this caused unnecessary stress and frustration, which is not the experience we want any borrower to have.
I’d really appreciate the opportunity to speak with you directly, better understand what happened, and make sure your concerns are fully addressed. Please don’t hesitate to reach out.
clientadvocate@neighborsbank.com
833-919-1229 -
3 out of 5 Stars
This has been the absolute hardest process. The Loan officer I dealt with did not seem to know how to communicate or was not interested in helping but thankfully the loan coordinator I had assigned to my loan, J.D. Parks, was great and he was always willing to help answer any questions I had. All though the loan officer did not listen to several issues I had with the information she provided to me, J.D. was able to understand my issues and address them.
Loan Officer: Shannon Matlack
NMLS#982020
Response from Kaleb, Client Advocate :
Thank you for your honest feedback. I’m truly sorry to hear that parts of your experience were frustrating, especially regarding communication with your loan officer. That’s not the level of service we strive for, and I understand how discouraging that must have felt.
I’m grateful J.D. was there to support you—your kind words about his help mean a lot, and I’ll be sure to share them with him. We’ll also use your feedback to address the issues you faced and ensure a more consistent experience moving forward.
If you'd be willing to talk further, I’d love to hear more. Please don't hesitate to reach out.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Loan Officer: Paden Klein
NMLS#2589666
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4 out of 5 Stars
They were very patient and understanding. Pleasant to work with.
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Loan Officer: Bob Anderson
NMLS#994072
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5 out of 5 Stars
My husband and I have built and sold several investment properties over the years, always using the same lender. But this was the first home we built for ourselves in over 15 years—and it was a very different experience. We initially started the process with our "usual" lender but quickly felt overlooked, likely because our loan wasn’t considered “large.”One afternoon, I reached out to Jessica to explore our options. From the moment we spoke, she made us feel like a priority.Jessica and Kara absolutely knocked it out of the park. Our file was far from straightforward—we have multiple income streams, including self-employment (which I know can be a challenge!). Still, the process was smoother than I ever imagined. They kept in constant contact, guided us every step of the way, and even got us to the closing table ahead of schedule!Thank you, Jessica and Kara, for your exceptional service and dedication. We’ve officially found our new “usual” lender!
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Jason Reddy
NMLS#2110137
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5 out of 5 Stars
Neighbors Bank has proven they are the right mortgage bank. The staff are all intelligent, caring, along with modest sensitivity to its customers needs. I'm 70 the time this is written. If I had to use a mortgage bank at 80 😃 I'd come right back here. They care, they fight, they think for its potential customers. Until Your in the home you were dreaming of. ❤️
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Loan Officer: Melissa Janke
NMLS#995505
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4 out of 5 Stars
Fast, friendly, easy.
Loan Officer: Lane Blalock
NMLS#2589995
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3 out of 5 Stars
Chad and John were amazing! And got us our first house 3 years after filing bankruptcy. It was the best experience after 2 try’s thank you!!
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Josh and Jenny made the experience very easy and were very nice to work with! Would definitely recommend neighbors bank based on my experience!
Loan Officer: Joshua Falke
NMLS#2181237
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5 out of 5 Stars
The entire process was uncomplicated and easy to navigate. My loan officer, Shannon Matlack, was always available with quick and accurate answers. I would recommend Neighbors Bank to anyone looking for a pain free loan experience.
Loan Officer: Shannon Matlack
NMLS#982020
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4 out of 5 Stars
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
Very helpful team and replied to all my questions on time. Would definitely recommend Neighbors Bank. Great job..
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
Yes , I was very pleased with their knowledge and can do attitude. Every member of my loan team did their part to make my home buying experience easy for me keeping me in the know when anything changed. I highly recommend Neighbors bank for your mortgage needs sincerely , Walter.
Loan Officer: Amber Miller
NMLS#1398551
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5 out of 5 Stars
Loan Officer: Marissa Nichols
NMLS#902827
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5 out of 5 Stars
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
Being on the other side of a loan file is a wild ride (being the buyer rather than the LO), but Kara and Jessica handled my crazy with grace and patience! :)Thanks ladies!
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Working with Jessica and Courtney was a fantastic experience. They made the entire loan process incredibly smooth from start to finish. Their expert knowledge and friendly, professional demeanor made everything easy. I highly recommend them!
Loan Officer: Jessica Jamison
NMLS#1542764
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2 out of 5 Stars
The people I worked with were great, but the paperwork required was ridiculous. Some papers I had to send 2-3 times. The same document over and over. Had to sign a lead paint paper twice and initial the same document twice.
Loan Officer: Chad Werner
NMLS#1100523
Response from Kaleb, Client Advocate :
Thank you for your feedback. I'm glad to hear our team made a great impression, but I'm truly sorry for the frustration with the repeated paperwork. That shouldn't have happened, and I completely understand how frustrating it must have been to resend documents and re-sign forms.
Your experience has been shared with our team so we can improve and prevent this going forward. If you’d like to talk more about it, I’m here to help.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Loan Officer: Jason Reddy
NMLS#2110137
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5 out of 5 Stars
Bentley was the absolute best. I’m so happy that I got to work with her and will do it again.
Loan Officer: Bentley Stilwell
NMLS#2355453