Showing All 7,199 Unfiltered Reviews
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5 out of 5 Stars
Yes , I was very pleased with their knowledge and can do attitude. Every member of my loan team did their part to make my home buying experience easy for me keeping me in the know when anything changed. I highly recommend Neighbors bank for your mortgage needs sincerely , Walter.
Loan Officer: Amber Miller
NMLS#1398551
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5 out of 5 Stars
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
Being on the other side of a loan file is a wild ride (being the buyer rather than the LO), but Kara and Jessica handled my crazy with grace and patience! :)Thanks ladies!
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
Loan Officer: Jason Reddy
NMLS#2110137
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5 out of 5 Stars
I was approved for a loan to purchase a Lennar home in Las Vegas, but just did not feel right about using the builders loan company, title company seemed like a potential for issues. Boy oh Boy I am truly happy I changed lenders to Neighbors bank. They went above and beyond my expectations. Abbie, and Khaili are great to work with. If your going to buy a home you need these two on your team...
Loan Officer: Khalil Diya
NMLS#2329406
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5 out of 5 Stars
Bentley was the absolute best. I’m so happy that I got to work with her and will do it again.
Loan Officer: Bentley Stilwell
NMLS#2355453
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2 out of 5 Stars
The people I worked with were great, but the paperwork required was ridiculous. Some papers I had to send 2-3 times. The same document over and over. Had to sign a lead paint paper twice and initial the same document twice.
Loan Officer: Chad Werner
NMLS#1100523
Response from Kaleb, Client Advocate :
Thank you for your feedback. I'm glad to hear our team made a great impression, but I'm truly sorry for the frustration with the repeated paperwork. That shouldn't have happened, and I completely understand how frustrating it must have been to resend documents and re-sign forms.
Your experience has been shared with our team so we can improve and prevent this going forward. If you’d like to talk more about it, I’m here to help.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Working with Jessica and Courtney was a fantastic experience. They made the entire loan process incredibly smooth from start to finish. Their expert knowledge and friendly, professional demeanor made everything easy. I highly recommend them!
Loan Officer: Jessica Jamison
NMLS#1542764
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5 out of 5 Stars
Loan Officer: Jessica Jamison
NMLS#1542764
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3 out of 5 Stars
Loan Officer: Holly Bernal
NMLS#1435831
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5 out of 5 Stars
Loan Officer: Tim Vieck
NMLS#2181144
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5 out of 5 Stars
Loan Officer: Shannon Matlack
NMLS#982020
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4 out of 5 Stars
The process was easier this time around then back in 2006 when I first bought a house.
Loan Officer: Holly Bernal
NMLS#1435831
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1 out of 5 Stars
Very unorganized and communication between the "team" is very lacking. We were repeatedly asked for documents we already turned in. Documents that we turned in were sat on for several days before they were reviewed. It was near impossible to reach anyone by phone and emails were delayed by several days and most questions went unanswered. Closing was extended 4 times because they didnt review anything in a timely manner but neighbors bank made it seem like it was us not turning stuff in was the issue despite us turning it in within a couple hours of the request. Would not recommend this headache to anyone.
Loan Officer: Chad Werner
NMLS#1100523
Response from Kaleb, Client Advocate :
Thank you for your honest feedback, and I’m truly sorry for the experience you had. It’s clear that delays, miscommunication, and repeated requests for documents made the process far more stressful than it should have been, and that’s not the experience we want for any of our borrowers.
I’d like the chance to look into this further so we can address what went wrong and make improvements moving forward. Please don’t hesitate to reach out—I’m here to listen and help.
clientadvocate@neighborsbank.com
833-919-1229 -
2 out of 5 Stars
Loan Officer: Holly Bernal
NMLS#1435831
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4 out of 5 Stars
Loan Officer: Khalil Diya
NMLS#2329406
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3 out of 5 Stars
Easy process and access to send and receive information. Talking to the reps through text/email/phone was helpful and seemed to move the process forward.
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Mckenzie and Madison were the best! Both very professional and very helpful. We appreciate them both so much!
Loan Officer: Mckenzie Ruiz
NMLS#2217886
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4 out of 5 Stars
Loan Officer: Gwen Spadie
NMLS#2461346
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5 out of 5 Stars
Mariah, Shannon and everyone I encountered with Neighbors Bank exuded professionalism. I felt stress-free throughout the long process and they guided me every step of the way with patience, understanding and care. I hope these ladies are well appreciated by their employer and those they serve!
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
Kolby and Emma went above and beyond to get my loan finished up in a few weeks after my 1st loan officer took another position and didn’t notify me. I would highly recommend them both and will absolutely use Neighbors bank again
Loan Officer: Kolby Hurt
NMLS#1751276
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5 out of 5 Stars
Neighbors was awesome they answered my questions really fast. Nice people to do business with. They knew exactly what I needed and were very nice. Definitely would use them again. They even looked at best rate for my loan before closing and it saved me money.
Loan Officer: Lee Franklin
NMLS#1990666
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5 out of 5 Stars
Neighbors Bank made the home buying process super easy. We could manage our entire application online, and got handy text and email reminders from our loan team. Even when our loan officer was away on vacation, the rest of the team didn't miss a beat. This was especially impressive as the bulk of our home buying actions occurred during that vacation window. We got clear, helpful explanations of what to expect and what each document meant.
Loan Officer: Marissa Nichols
NMLS#902827
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5 out of 5 Stars
Loan Officer: Lee Franklin
NMLS#1990666
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5 out of 5 Stars
Loan Officer: Cecil Anderson
NMLS#2180830