Showing All 7,187 Unfiltered Reviews
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1 out of 5 Stars
Very unorganized and communication between the "team" is very lacking. We were repeatedly asked for documents we already turned in. Documents that we turned in were sat on for several days before they were reviewed. It was near impossible to reach anyone by phone and emails were delayed by several days and most questions went unanswered. Closing was extended 4 times because they didnt review anything in a timely manner but neighbors bank made it seem like it was us not turning stuff in was the issue despite us turning it in within a couple hours of the request. Would not recommend this headache to anyone.
Loan Officer: Chad Werner
NMLS#1100523
Response from Kaleb, Client Advocate :
Thank you for your honest feedback, and I’m truly sorry for the experience you had. It’s clear that delays, miscommunication, and repeated requests for documents made the process far more stressful than it should have been, and that’s not the experience we want for any of our borrowers.
I’d like the chance to look into this further so we can address what went wrong and make improvements moving forward. Please don’t hesitate to reach out—I’m here to listen and help.
clientadvocate@neighborsbank.com
833-919-1229 -
2 out of 5 Stars
Loan Officer: Holly Bernal
NMLS#1435831
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3 out of 5 Stars
Easy process and access to send and receive information. Talking to the reps through text/email/phone was helpful and seemed to move the process forward.
Loan Officer: Garret Ennenbach
NMLS#1968118
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4 out of 5 Stars
Loan Officer: Khalil Diya
NMLS#2329406
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4 out of 5 Stars
Loan Officer: Gwen Spadie
NMLS#2461346
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5 out of 5 Stars
Mariah, Shannon and everyone I encountered with Neighbors Bank exuded professionalism. I felt stress-free throughout the long process and they guided me every step of the way with patience, understanding and care. I hope these ladies are well appreciated by their employer and those they serve!
Loan Officer: Shannon Matlack
NMLS#982020
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5 out of 5 Stars
Neighbors was awesome they answered my questions really fast. Nice people to do business with. They knew exactly what I needed and were very nice. Definitely would use them again. They even looked at best rate for my loan before closing and it saved me money.
Loan Officer: Lee Franklin
NMLS#1990666
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5 out of 5 Stars
Mckenzie and Madison were the best! Both very professional and very helpful. We appreciate them both so much!
Loan Officer: Mckenzie Ruiz
NMLS#2217886
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5 out of 5 Stars
Kolby and Emma went above and beyond to get my loan finished up in a few weeks after my 1st loan officer took another position and didn’t notify me. I would highly recommend them both and will absolutely use Neighbors bank again
Loan Officer: Kolby Hurt
NMLS#1751276
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2 out of 5 Stars
Loan Officer: Lee Franklin
NMLS#1990666
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5 out of 5 Stars
Loan Officer: Cecil Anderson
NMLS#2180830
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5 out of 5 Stars
Loan Officer: Lee Franklin
NMLS#1990666
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5 out of 5 Stars
Neighbors Bank made the home buying process super easy. We could manage our entire application online, and got handy text and email reminders from our loan team. Even when our loan officer was away on vacation, the rest of the team didn't miss a beat. This was especially impressive as the bulk of our home buying actions occurred during that vacation window. We got clear, helpful explanations of what to expect and what each document meant.
Loan Officer: Marissa Nichols
NMLS#902827
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5 out of 5 Stars
I had the best and most understanding team helping me during this first time buy. There were several back to back bad life experiences that finally led me to the now decision and I walked into the right decision. Everyone was so helpful in what to do and how to do it. I have battled with the application process before but they helped me with everything, and my anxiety never won. Even on signing day, never ending help, always a text or email away. Would definitely recommend to anyone and hopefully won’t have to but would most definitely use again. And I don’t want to short anyone else, but Garrett E. you are awesome! I went from a zero credit and account 5 years ago after hospitalization to now only to realize I will be doing it alone. And now, with your help, I will be doing it in my own home. Thank you.
Loan Officer: Garret Ennenbach
NMLS#1968118
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5 out of 5 Stars
Loan Officer: Lee Franklin
NMLS#1990666
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5 out of 5 Stars
My Neighbors Bank Team was exceptional! Gwen and Madison are exemplary professionals. I highly recommend Neighbors Bank if you are in the market for a home.
Loan Officer: Gwen Spadie
NMLS#2461346
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4 out of 5 Stars
Just wish the research could’ve been done upfront on a couple of the challenges we had because we ended up having more than our share of surprises throughout the loan journey with Neighbors Bank. Usually quick to respond, there were regular updates, but unexpected ones.
Loan Officer: Christian Gentil
NMLS#2355963
Response from Kaleb, Client Advocate :
Thank you for your honest feedback. I'm sorry to hear your loan experience included more surprises than expected. While it's good to know our team stayed in touch, we understand how frustrating it can be when key issues aren't addressed upfront. Your experience highlights where we need to improve, and we truly appreciate you bringing it to our attention.
If you'd be open to sharing more, I’d be glad to connect and help however I can.
clientadvocate@neighborsbank.com
833-919-1229 -
3 out of 5 Stars
I was very pleased with the team I had. They were attentive to my questions and had quick responses to emails, and we closed on our target date. The only thing I would suggest if I was referring a friend. Is to watch the interest rate charge. I feel my interest rate is too high with excellent credit in the substantial down. I am a first time buyer and after researching rates by the time I questioned it I was advised the only way they could possibly bring interest rate down was if I got a counterbid by that time I was too far in and I didn't want to make any hiccups in my process. The only other option was buying points. I didn't feel this was fair when the other government programs had much lower rates with low or no downs this seemed backwards to me and felt I was penalized for choosing a conventional loan because I wanted to lower the duration of my PMI. Thank you Melanie Nolan
Loan Officer: Lee Franklin
NMLS#1990666
Response from Kaleb, Client Advocate :
Thank you so much for taking the time to share your experience. I’m really glad to hear that our team was attentive, responsive, and helped you close right on schedule — that means a lot to us, especially knowing this was your first home purchase.
At the same time, I want to sincerely thank you for your honesty regarding your concerns about the interest rate and loan structure. You're absolutely right to expect clarity and fairness, and I completely understand how the timing of discovering other options made it difficult to pivot without risking your progress. We always aim to present the most competitive and appropriate solutions up front, but it's clear in this case that we missed the mark in making you feel confident about your rate and choices.
Please know we’re here not just to close loans, but to build trust and lasting relationships. I’d love the chance to look into your experience further and see if there’s anything we can clarify, improve, or learn from moving forward.
Thank you again for your feedback — and congratulations on your new home, Melanie. We truly appreciate you.
clientadvocate@neighborsbank.com
833-919-1229 -
5 out of 5 Stars
Loan Officer: Chad Werner
NMLS#1100523
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5 out of 5 Stars
The staff/agents were all great and quick to respond. There were a lot of steps involved in the paperwork for the loan (which is normal), but they made it as easy as possible.
Loan Officer: Chad Werner
NMLS#1100523
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3 out of 5 Stars
Loan Officer: Jessica Seek
NMLS#2110132
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5 out of 5 Stars
It being my first home purchase, I started the loan process nervous with many questions. That only lasted until my first conversation with Joshua. Joshua and Justina's communication and attentiveness exceeded expectations. The loan portal is very user friendly and makes the process seamless. There is truly is not a bad thing I could say regarding my experience.
Loan Officer: Joshua Falke
NMLS#2181237
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5 out of 5 Stars
Neighbors bank I would highly recommend. They do everything they can to help you answer every question promptly. They walk you through everything as needed . Awesome!!!!
Loan Officer: Joshua Falke
NMLS#2181237
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5 out of 5 Stars
My experience was good. I knew nothing about the house and loans but they work with me. The whole time kept contact with me. Make sure I did everything I need to do to get the loan and just got a house.
Loan Officer: Ashley Patterson
NMLS#2110130
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5 out of 5 Stars
Garrett was wonderful. He walked me through the process every step of the way. I didn't really think I made enough money to qualify for a pre-approval, but I did . I have now closed on the house and moved in. It is so nice to get out of the apartment. Thank you Garrett.
Loan Officer: Garret Ennenbach
NMLS#1968118